Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 7,341 Reviews

95 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 23rd October 2025

Amela

Farrar & Tanner 5 star review on 20th October 2025

ROY

Kate

Farrar & Tanner 5 star review on 10th October 2025

Julie

538

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The knives were blunt when I received them. Despite hand washing the handle has cracked on one of them Overall very disappointed in something that was "worth" almost £100 albeit bought at half price”

Helpful Report

Posted 5 years ago

Dear Helen, I am sorry that the knives were not as expected. It's unusual for the damage you describe to happen to an item of this quality. Would you mind returning the item to us using our free returns service and I will exchange them for you. Our returns label can be created from here: https://www.royalmail.com/track-my-return/create/284 Best wishes, Jude Customer Service

Posted 5 years ago

“I ordered a wedding cake knife. Paid for engraving. I was told that there was not room for any more than 15 characters incl spacing, so settled for just names, rather than the date as well. The engraving was pitiful, and there was lots of room on the handle for the date etc, had they wanted to add it on. I paid extra for overnight delivery. It was delivered in two days, rather than next day. All in all, I would not recommend this company to anyone, judging them by my experience.”

Helpful Report

Posted 5 years ago

Dear Les, I am sorry to read that you are not satisfied with the engraving. We really want you to be happy with your order and the engraving. If you would like to send back the knife stating what you want engraved, we will replace the knife for you. Our returns service is free and you can do it here: https://www.royalmail.com/track-my-return/create/284 We do next day delivery for all orders made before 2pm and your order was made later that afternoon, therefore was delivered the following day as shown on the order confirmation. Once again, apologies that we have not met your expectation on this occasion and I hope we can rectify this for you. Best wishes, Jude

Posted 5 years ago

“Knives not sharp”

Helpful Report

Posted 5 years ago

Dear J Lampon, Thank you for the feedback. We have a free returns service if you are not happy with the product purchased: https://www.royalmail.com/track-my-return/create/284 Kind regards, Jude Customer Services

Posted 5 years ago

“I ordered a gift for my husband's birthday, i paid express delivery and they deliver it a week after. They didn't checked properly the emails where i sent the proof of id...and the excuse was..."you didn't sent us the proof" even when i made a screenshot with the email to prove them. I was really unhappy with them, i don't recommend!”

Helpful Report

Posted 5 years ago

Dear Vlad, apologies for the delay on your delivery. In order to process age verified deliveries we require the correct date of birth for the name on the order at the point of purchase. 95% of the time this goes through within 15 minutes of purchase, however if the DOB is incorrect it can cause delays. Many thanks - Matt

Posted 5 years ago

“In May 2020 I brought my partner this very expensive and well known knife set - Sabatier Classic Edgekeeper Acacia Wood Knife Block with Five Knives It is now only July and they have gone rusty... I find it hard to believe these are real. After spending £106.99 on these I am deeply upset and I am yet to hear back from this company about this very reasonably complaint.”

Helpful Report

Posted 5 years ago

Sorry to hear that your knives are not up to standard. If you bought from us please contact us with a full name or order number and we can arrange a free return. We can then send either a new set of knives, or a refund. Please contact us directly on 0344 5678 365 or customerservice@outdoor365.co.uk - many thanks - Matt

Posted 5 years ago

“Thank you Matt for the replacement item and sorting the issue out”

Helpful Report

Posted 5 years ago

Dear Craig - Im really sorry that you didnt recieve your item in time. We have had some issues with mispicking on the product line that you ordered. I appreciate that the time has now passed to resolve, but if there is anything I can do to help please get in touch directly with me at matt@outdoor365.co.uk or 0344 5678 365. Kind regards - Matt Farrar

Posted 5 years ago

“Goods ordered 1 June, e mail received to say goods on the way 1-2 week ago. Phoned today 22 June as still not received. Advised Royal Mail "lost the parcel". Now being sorted. Ordered before and been ok but poor on this occasion. Now promised this week but lets see, without chasing delivery would have been over a month if at all ? E mail questionnaire received to get feedback on goods but cannot comment as not received yet ! Birthday presents for my wife not received and ordered in plenty of time, rant over.”

Helpful Report

Posted 5 years ago

Dear Sir, We have now resent the package, as it went missing in transit. We now operate a fully tracked service on all packages which has helped with the volume of parcels lost in transit enormously. Hopefully this was a 'blip' and you will continue to shop with us. Many thanks - Matt

Posted 5 years ago

“Very pleased with the chess set I ordered as a special gift. It came well packaged and very promptly.”

Helpful Report

Posted 5 years ago

Dear Sir, we are not sure why the review is 1 star given that the review is positive, and have sent a link for you to revise if needed. Many thanks - Matt

Posted 5 years ago

“I am not happy at all. I order something for my husbands 40th birthday when it arrived it was not exactly what i ordered, i set it back by DHL that cost me €75. they received it on the 8th May and as of today i STILL have not gotten it back. I was told it was sent back on the 15th May then i was told it was never sent and last week Courtney our CS told me he would send it by end of day Wednesday, on Friday another customer service rep told me that it was not send out at all and she would send it the next day. No surprise it was not sent until Monday. And now the tracking details that i had to email three times to get dont work. Not happy at all.”

Helpful Report

Posted 5 years ago

Hi Elena, Im really sorry for the problems you have had with your order, and we have tried our best to resolve the issues you have had. I do feel that we need to clarify the process as we have tried to the best of our endevaours during the current Covid 19 crisis. Firstly you ordered a pocket watch which we delivered in good time. However you felt it should have been engraved, which wasn't on the order. As we process hundreds of engraved orders every day this is a unique issue, where the engraving instruction is not pushed through. You then sent the watch back to us, with a request for engraving but no instuctions on font, or message. We have then contacted you on several occasions to enquire what engraving is needed, and font type. On tracking your delivery date is 4th June. Im really sorry that you didnt get the item on time, we are seeing some delays on Irish orders in particular and that you didnt feel our service was a good as it should be. Many thanks - Matt Farrar

Posted 5 years ago

“I never recieved my order.”

Helpful Report

Posted 5 years ago

Dear Niamh, We resent the item shortly after recieving this - would you be able to revise the review now you have the item - many thanks - Matt

Posted 5 years ago

“Ordered a set of knives, wrong set arrived, (Cheaper set) tried to call customer services, but just rang out. Won’t be purchasing from this company again.”

Helpful Report

Posted 5 years ago

“The plaque for the box fell off when the present was opened and had to be glued back on. It was a present and was embarrassing to watch as the plaque was not attached properly when the present was opened.”

Helpful Report

Posted 5 years ago

“Disappointed with the time it took to receive my item, it was pushed behind my bin! I had to do all the chasing, and was offered a £60 refund, and that took lots of emails,expected better service, especially as this was a wedding gift for my husband, I contacted the supposed manager and received not one apology !!”

Helpful Report

Posted 5 years ago

Hi Joanna, We have records of 14 emails, please could you specify which response we have missed. We had some delivery issues with Royal Mail on your order, where the postman delivered the parcel to you, but left outdoors and didnt leave a card to notify you. By way of an apology for the inconvenience caused by this we have refunded £60 to your bank card. Many thanks - Matt

Posted 5 years ago

“Placement of name plaque was embarrassing bad. Like as if it was threw at the box by a child in a tantrum. Have reported this to farrar and tanner on 2 separate emails and have heard nothing back on either occasion. So I guess once sold, that’s it as far as customer service is concerned.”

Helpful Report

Posted 5 years ago

Dear Pat, I'm sorry to hear that the plaque was not positioned correctly. I'm also a little concerned that we don't appear to have received your email, if you do get chance I'd appreciate knowing which email address you were using so that I can check why. However, at this point my main concern is to make sure you are happy with your purchase. You can return the board using our free returns service and we can replace it for you, or we can send a new plaque if you prefer to position it yourself. The board can be returned using the link below: https://www.farrar-tanner.co.uk/returns-warranties-i53 Best wishes, Jude Customer Service

Posted 5 years ago

“The coaster is a bit smaller than I expected and I would have liked the engraving to be larger as it’s small type.”

Helpful Report

Posted 5 years ago

“Ordered a set of engraved gifts to be delivered in time for a wedding to give my ushers. Order didn't turn up and no outreach from the company at all. The day after my wedding I got a call saying that they needed to verify I had placed the order because some 3rd-party database they use had tagged my address, email and phone number as likely to be fraudulent. I have never encountered any issue with any company ordering to my address, and I wasn't even asked to provide any proof of anything on the phone, so if it was a dodgy order that would be terrible security! Anyway, that was the first and last time I'll order from these folks - can't rely on them clearly.”

Helpful Report

Posted 5 years ago

Dear Dex, Sorry to hear of the delay on you product I can see that it arrived late. Apologies for the inconveniece on your wedding day.

Posted 5 years ago

“Hi. I received my parcel and it was damaged so I had to send it back. It is a Christmas present for my partner so I really hope I get the exchange I asked for before Christmas seeing as the damaged parcel was not my fault. One this has taken place I will of course be happy to write a review. Many thanks. Tash Castle.”

Helpful Report

Posted 5 years ago

Hi Natasha, Just following up on this - you should have had the knives now for some time. Any issues please come back to us - many thanks - Matt

Posted 5 years ago

“Item never received”

Helpful Report

Posted 6 years ago

Hi Lesley, the item was missing in transit. We did offer to upgrade your product to a different one, however you chose a full refund which was processed instantly. Many thanks.

Posted 6 years ago

“Your response time over email is too slow - I didn't receive a reply about my tracking information before AFTER I had received my package / order. (Unacceptable) Regarding the package itself; the lable on the bottle was damaged when I recieved it, and your so-called "Premium box" feels and looks cheap. Lastly your shipping methods are WAAAAAY too slow, the fact the your expedited shipping cannot even guarantee a weeks delivery, is just terrible. I think you should find a different company to handle your international shipping. I really wanted to give you a good review, but I am really disappointed with my experience. And it's not just Farrar & Tanner, it was the same experience with www.multi-tool-store.co.uk....just seems like it will be the same experience at any place related to Outdoor365. I have given you this feedback before, going as far back as last year, and it seems like you have done NOTHING to improve...well anything really...so it is clearly a management issue.”

Helpful Report

Posted 6 years ago

Dear Morten, I’m so sorry you were not able to give us a good review and feel disappointed in our service. With regard to delivery internationally it’s a balance between keeping both the cost of delivery and time it takes to deliver acceptable, we could deliver a little quicker using an expedited service but due the weight of some items, the cost becomes prohibitive. Please be assured that we are now looking into alternatives for international delivery. We were slow responding to your email as it was a Bank Holiday weekend here in the UK but I was pleased to read that your order arrived on 4th before we responded, which actually is within expected delivery times as your order was placed on 29 May and shipped on 30 May, arriving shortly after. I’m really sorry you didn’t like the premium wine gift box. I’ll contact you by email to see if there’s anything we can do to rectify this. We’ve recently moved from having a silk lining in the box in favour of more eco friendly packaging and we now use straw to pack the wine rather than bubble wrap, perhaps along with transit this has led to damage on the label – the packaging material is fairly new to us and whilst we don’t seem to have had any problems, we haven’t yet shipped many internationally. Please do look out for my email and I hope we can persuade you to give us another chance. Best wishes, Jude Farrar & Tanner Customer Services

Posted 6 years ago

“It took them a week to deliver the item I had ordered and paid extra postage to be delivered within 1 to 3 days. I did get a refund of the postage and even the day they said they will deliver was a false promise.”

Helpful Report

Posted 6 years ago

Hi Jasvinder, As this was an alcohol product you ordered , we could not processes the order before making sure that you were over 18 which has been explained to you in the email. I am sorry that this got delayed due to not having the information but I hope you understand that as responsible retailers we are required by law to follow a strict age verification process when selling bladed/alcohol products. We do apologise for the inconvenience this might have caused. Kind Regards, Sabina

Posted 6 years ago

Farrar & Tanner is rated 4.8 based on 7,341 reviews