Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 8,069 Reviews

95 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 18th December 2025

Anonymous

Farrar & Tanner 5 star review on 11th December 2025

Cristian

Farrar & Tanner 5 star review on 10th December 2025

Thomas

Farrar & Tanner 5 star review on 6th December 2025

Jon

548

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was ordered and shown as in stock but days later I was informed I would be getting a refund due to stock issues.”

Helpful Report

Posted 2 days ago

Hi Rebecca, I’m really sorry for the inconvenience this caused. A stock issue meant the item wasn’t available as shown, and I understand how frustrating that is. I can see a refund was issued as soon as we were made aware of the stock discrepancy so that should have come through to you. Again, my sincere apologies for the trouble. Kind regards, Stacey

Posted 1 day ago

“Still haven’t received my order”

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Posted 5 days ago

Hi Sam, I am so sorry to see this. I have checked your tracking and can see DPD did not deliver in the expected timeframe. I will raise this with DPD as it's totally unacceptable and I am very sorry. I have issued a refund on your delivery fee. I can see delivery has been rescheduled for today, please let us know if this does not arrive today and we will organise a resend or a refund in full. If you contact me directly on stacey@outdoor365.co.uk then I can handle this personally should any more issues with DPD arise. My apologies once again. Best wishes, Stacey

Posted 4 days ago

“The item has not yet arrived so the promise of pre xmas delivery simply isn't worth the effort. Couldn't be more disappointed as ther gift wasn't and still isn't in the hands of the intended recipient. Will never trust this again.”

Helpful Report

Posted 6 days ago

Hi Martin, I am so sorry for the disappointment. Your order was placed on 23rd December and you selected Standard delivery which is 5-10 working days. We did have a Next Day option available to choose which would have arrived on Christmas Eve, I am really sorry if you missed that. I can see this has now been delivered - I hope the intended recipient enjoys the gift. Best wishes, Stacey

Posted 4 days ago

“I was upset and disappointed to realize the present that I'd ordered for my husband were clearly women's gloves (including the extra rush shipping to have them time for Christmas.) I did check the site to see if it might be my mistake, but typing in the same prompt I'd used to find the gloves: "men's touchscreen gloves large," pulled up the same women's gloves now sitting in front of me. Nowhere in any of the copy for this product is there an indication of which gender they're suited for, and there is nothing in the description to suggest they might be sized for women. However, as soon as I opened the package I could tell the "large" gloves (helpfully labeled as Deanna gloves by Barbour - information not included on the Farrar & Tanner site) would be far too small for my husband's girthy palms. There is no clear way to get an exchange or refund for these gloves, so I've sent an email and am waiting to hear from their customer service team. Overall, quite a disappointing experience.”

Helpful Report

Posted 1 week ago

Hi Evelyn, I am very sorry for any disappointment caused. We have a free return service on the website, but I can see my colleague responded to your email with all the returns information required. If you need any further assistance with the return we'd be happy to help. The gloves are in the 'For Her' section of the website, but I totally appreciate that those gloves showing up after typing in 'Men's Gloves' would make it confusing. I think the keyword 'Gloves' has just overridden everything else and the site has shown a mixture of gloves for him and for her. I apologise for the confusion there. Please do let us know if we can assist with anything further. Best wishes, Stacey

Posted 4 days ago

“I made and paid an order and after two days I received e-mail that the item is ot of stock. I was very disapointed, bacause it was my wife's christmas gift.”

Helpful Report

Posted 1 week ago

Hi Ivan, I am very sorry that the item was out of stock. We let you know as soon as we were aware, I do apologise for the disappointment. I hope you were able to find an alternative gift in time for Christmas. Kindest regards Stacey

Posted 4 days ago

“I bought something and paid for express shipping to get there for Christmas. The day it was due to arrive you emailed and said it was out of stock.”

Helpful Report

Posted 1 week ago

Hi Amy, I am really sorry that the product was out of stock, we let you know as soon as we were made aware. It's unacceptable and I can only sincerely apologise for the frustration and inconvenience it might have caused during the festive period. Kindest regards, Stacey

Posted 4 days ago

“Ridiculous. The most expensive and biggest part of my order was not delivered and I’ve been sending photos and emails for 7 days trying to find out where it is and when it will arrive. They’re asking for photos of the box and delivery document and even of the item that didn’t arrive, all photos I could take were sent already, then nothing. £110 down and a week later I’m going to have to go to the bank and try to cancel it as a last resort. Dont waste your time.”

Helpful Report

Posted 1 week ago

Hi Michael, I am so sorry for the trouble. I can see my colleague did resolve this on 29th December and sent the missing part of the order. I am so sorry for the inconvenience caused and that things took a little longer to process than expected. I totally understand the frustration and I am very sorry we did not resolve it quicker. We really appreciate the patience you had with us throughout and I hope everything is all sorted now. Please let us know if you need any further assistance with anything else. Kindest regards Stacey

Posted 4 days ago

“My chess board arrived damaged . Returned it . Sent details of return . Still waiting for the new one to turn up .”

Helpful Report

Posted 1 week ago

Hi Andrew, I’m really sorry the chess board arrived damaged. I can see the replacement was issued for you on 29th December and was delivered on 31st December. I hope everything is okay with this replacement. Please do let us know if we can help with anything further. Best wishes, Stacey

Posted 4 days ago

“Wrong item sent. Customer service via email not helpful at all.”

Helpful Report

Posted 1 week ago

Hi Abeigh, I am very sorry to hear that the wrong item was sent. I can see we replied apologising for the error and offered a couple of solutions. We were unable to send the correct item as it was out of stock, which I think is what led to the mistake when sending your order, so my colleague offered a partial refund to keep the alternative colourway, or a return for a full refund. Please accept our sincere apologies for the mistake made and frustration caused. Kind regards, Stacey

Posted 4 days ago

“The item has not been delviered as DPD have stated a problem at the Bristol Hub and cannot get it out for delivery . As of 28th December still no idea when the item will be sent out.”

Helpful Report

Posted 1 week ago

Hi Stuart, I am so sorry to see this. I can see my colleague has been looking into this for you and has emailed you with a couple of solutions. I am very sorry for the issue with the courier, I hope we can get this sorted for you quickly! Kindest regards, Stacey

Posted 4 days ago

“Haven’t received item yet.”

Helpful Report

Posted 1 week ago

Hi Victoria, I am very sorry to hear this. Your Royal Mail tracking shows it was delivered on 23rd December. Could you let us know if it has not arrived at customerservice@outdoor365.co.uk and we can assist. Kindest regards, Stacey

Posted 4 days ago

“Items ok put packaging terrible items looked like they were just thrown in . The box they should have been in was in the box but the spoon , fork and knife had just been thrown in so were rattling against it other . Which is not good when it's metal and wood . Definitely put me off ordering from you again .”

Helpful Report

Posted 1 week ago

Hi Tara, I’m really sorry to hear about the packaging. That’s not acceptable and I understand why it would put you off ordering again. I have passed this onto the relevant department so they can review our packaging process to prevent any recurring issues such as this. Kind regards, Stacey

Posted 1 day ago

“Item never arrived WHich courier did you use.”

Helpful Report

Posted 1 week ago

Hi there, I am very sorry to hear this. Your order says it was delivered on 11th December with Royal Mail. If you'd like to get in touch with us at customerservice@outdoor365.co.uk then we can send your tracking link over to you and look into this if necessary. Kindest regards, Stacey

Posted 4 days ago

“Have yet to receive my order at all so I’m not in a position to post any review. I’m not happy right now”

Helpful Report

Posted 1 week ago

Hi Misty, Thank you for your email, I'm sorry to see that you haven't received your order. I can see that Royal Mail collected your parcel from our warehouse on the 17th of December, but it unfortunately has not updated since. I do apologise for this, and I have emailed you to get this resolved. Kind Regards, Farrar and Tanner

Posted 1 week ago

“The cheap courier used couldn’t find my address and returned to sender. They’ve outsourced their customer service which is extremely unhelpful. In the end I have to buy a gift for Christmas from somewhere else because they were unwilling to help me find another solution in time.”

Helpful Report

Posted 1 week ago

Dear XENIA, Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify a few points. The delivery issue occurred because the address provided was incorrect, which unfortunately led to the parcel being returned. We do not use “cheap couriers”; in fact, we partner with Royal Mail, one of the most trusted and recognised couriers in the UK. At checkout, customers are given the option to choose between Royal Mail and DPD, and in this case, Royal Mail was selected. Regarding customer service, all of our support agents are based in the UK and work directly for Farrar & Tanner. We do not outsource our customer service to third-party companies, so I'm not sure where you have got this from. Once we were aware of the incorrect address, we offered to resend the parcel as soon as it was returned to us. However, you opted for a refund instead, which will be actioned as soon as the parcel has reached us. Kind Regards, Farrar and Tanner

Posted 1 week ago

“Not great. Ordered (and paid for) a personalised brass plate, but the product didn't have it on.”

Helpful Report

Posted 2 weeks ago

Hi there, I am really sorry to hear this. I cannot find any contact from you regarding this issue - would you be able to email us on customerservice@outdoor365.co.uk so we can look into this for you and get it sorted? Best wishes, Stacey

Posted 1 day ago

“The product is of good quality leather,sturdy & smart. The delivery was very poor. Not their fault, but Evri's fault. They delayed deliver by 36 hours, so I couldn't make use of the product on the day I was hoping to use it. I guess next time I will save the additional postage that I paid for next day delivery because it wasn't 'next day' but the day after. Well, to be honest it may have two days or more.”

Helpful Report

Posted 2 weeks ago

Hi Anthony, Thank you for taking the time to share your thoughts. We’re glad to hear you’re happy with the quality of the product. We wanted to clarify a couple of points regarding delivery: We use DPD for all our deliveries, not Evri, so the delay you mentioned was not related to our courier. Our next-day delivery service has a 2:00 PM cut-off time. Your order was placed at 15:05 on December 13th, which means it was dispatched the following day. According to the tracking information, your order was delivered on December 15th, which is within the advertised delivery timeframe. Kind Regards, Farrar and Tanner

Posted 2 weeks ago

“Handle on all 5 knifes came away . Lovely when turned up but unfortunately lost the outer grip now. Would not recommend these now.”

Helpful Report

Posted 2 weeks ago

“not in stock , can’t review”

Helpful Report

Posted 2 weeks ago

“Extremely poor, accepted my order and took my money then a few days later emailed to say that they had cancelled it.”

Helpful Report

Posted 2 weeks ago

Hi Susan, I'm so sorry for the trouble. Your item was out of stock, so we cancelled and refunded the order the following day and let you know via email. I'm really sorry for the issue with the stock. Kindest regards, Stacey

Posted 2 weeks ago

Farrar & Tanner is rated 4.8 based on 8,069 reviews