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Farrar & Tanner Reviews

4.8 Rating 5,903 Reviews

95 %

of reviewers recommend Farrar & Tanner

Company Reviews

Product Reviews

4.8

Based on 5,903 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 3rd May 2024

Farrar & Tanner 5 star review on 25th April 2024

Farrar & Tanner 5 star review on 18th April 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 22nd March 2024

Farrar & Tanner 5 star review on 19th March 2024

434

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not as expected, your advertised Oak turns out to be mdf and the cheap hinges and catches do not fold away when playing and are a constant hazard to clothing. Will advise my peers to avoid your company like a plague. Jeff P.”

Posted 1 month ago

Good afternoon, I'm sorry to hear of your disappointment. I cannot see any correspondence from yourself regarding any issues with the order, have you contacted us regarding this? The board you purchased is described as 'printed' in the first line of the description so I apologise if you missed that. We do like to make it clear whether the boards are printed or inlaid with real wood so it will always be described as appropriate in the description. The clasps should close as normal and the hinges should not be an issue so I'm very sorry about this - please do return that to us and we can either issue a full refund or get a replacement sorted for you. Best wishes, Stacey

Posted 1 month ago

“I want to express my gratitude in regard to my recent order from your store. I ordered a jewelry box as a wedding gift for my friend. She loved it and was very happy. The delivery was very prompt too and the item has a very good quality, the product perfectly serves its purpose”

Posted 2 months ago

Dear Daria, Thank you for taking the time to leave your review. I'm very sorry to see the damage to the Jewellery box, we'd love to sort this for you. Having checked our email system, we haven't received any contact from you. I will shortly email you from my personal account to resolve this issue immediately. Kind Regards, Jamie Farrar and Tanner Customer Service.

Posted 2 months ago

“I placed an order with this 'company' 11 days later I still havnt received it even though they say order before 2 for some day dispatch, I have no order confirmation emails, con merchants it seems, I filled in a contact form on the website , when I completed it it didn't go through asking to try later, they have kept my money, DO NOT BUT FROM THEM, PROBABLY A FAKE WEBSITE, IM CONTACTING TRADING STANDARDS.”

Posted 3 months ago

Dear Susan, Thank you for your review, I'm very sorry to hear that you haven't received your order and are yet to have a response from us. Our contact us form should be working and we aren't aware of any issues. I will ask our IT team to take a look at this immediately. In the meantime, I have emailed you to resolve this ASAP. Kind regards. Jamie Farrar and Tanner Customer Service

Posted 3 months ago

“My product was delivered broken! I bought a whiskey decanter (glass) and the package had little to none protection against shocks. Instead of a decanter, I received broken pieces of glass. The experience was very frustrating, as this was supposed to be a birthday present.”

Posted 3 months ago

Good afternoon. Please accept our apologies for the decanter having arrived smashed. I can see we did send a replacement and this has been delivered. Best wishes Sue Customer Service Farrar & Tanner

Posted 2 months ago

“Very bad service, cannot reach anyone through telephone contact. Chased so many times via emails finally received an email saying my order got lost in transit. Never received the item before Christmas, hence had to cancel the order.”

Posted 4 months ago

“Very disappointed. Ordered & paid for item for a Christmas present only to be told 2 days later out of stock. Should have been advised when ordering.”

Posted 4 months ago

Hi Belinda, Thank you for your review, I do apologies for the stock discrepancy and can see that your order was fully refunded. Kind Regards, Jamie Farrar and Tanner

Posted 4 months ago

“Poor customer service. Tried to contact by phone and there was just a message saying no one was available due to staff shortages. Sent email headed “urgent” as directed by message and still await a reply. Would not use this company again based on customer service.”

Posted 4 months ago

Good afternoon, I'm so sorry for the delay in response from us. We are a very small team dealing with a high amount of customer contacts that we are doing our best to get through. I can see your email on the system so I will look into this immediately and get back to you via email. My sincere apologies once again. I really appreciate your ongoing patience during this busy period. I hope you have a lovely Christmas. Best wishes, Stacey

Posted 4 months ago

“Item has still not been passed to the Royal Mail a week after I placed my order. It's obviously a Christmas present and yet no attempt has been made to get the item to me quickly. My message to customer service has so far been ignored.”

Posted 4 months ago

“Poor customer service, order didn’t arrive at expected time and unable to contact company”

Posted 4 months ago

Hi Dave, Thank you for your review, I'm very sorry to see your order didn't arrive as expected. Our team on live chat have messaged you to resolve this but have yet to have a response. Please can you respond to the message, and from there we can get your order delivered before Christmas. Kind Regards, Jamie Farrar and Tanner

Posted 4 months ago

“Unfortunately I was sent completely the wrong item even though the correct item was listed on the invoice not very impressed”

Posted 4 months ago

Hi Alison, Thank you for your review, I'm so sorry to see that you received the wrong item from your order. The item has been returned to us and a full refund has also been processed. My apologies once again. Kind Regards, Jamie Farrar and Tanner

Posted 4 months ago

“I am amazed to receive this from you when I have been advised that part of an order from you will not be available when this was ordered a while ago and although I admit I made a mistake on the spelling of the name, I corrected this as soon as I read the email and I have now been advised the item is not now available! I am disabled and cannot get to shops and use the internet to get presents. This particular one was for my husband who will now only get part of the present. I have used you previously and have always been delighted - what has happened to your service an I will now have to try and get a replacement else where. Susan Jessop”

Posted 4 months ago

“I ordered custom champagne flutes for my son's wedding. They never arrived even though we received notification that the package was ready to be picked up at the location that their shipper left it at. We tried contacting the courrier that the shipper sub-contracted this out to. We contacted the shipper who told us there was nothing they could do as the package was lost. I tried SEVERAL times to contact the store itself and all I ever received was an "I am so sorry for the inconvenience, we will look into it", yet no one from the store has ever gotten back to me. I am very disappointed that these glasses (even if they ship another set out) will not arrive in time for my son's wedding because it has taken them so long. Really poor customer service”

Posted 5 months ago

Hi Maureen, Thank you for taking the time to accept my phone call this afternoon. I am very sorry for courier issues and the time it took to get a response from us. As the parcel was awaiting collection, we were awaiting a response from the courier for this information. I do apologies for the time it took for us to receive this information. As discuss during the call, we will engrave and dispatch new champagne flutes today on our international express service to arrive within 2-3 working days. You also now have my direct email and please do not hesitate to contact me if have any additional requests. Kind Regards, Jamie Farrar&Tanner Customer Service

Posted 5 months ago

“I ordered ruby heart paperweight but actually received white heart all the paperwork said ruby but was actually white I’m keeping it because it is lovely but it was NOT what I ordered”

Posted 5 months ago

Hi Tracy, Thank you for your review, I'm very sorry to see that we have sent you the wrong item. I have emailed you to arrange for the correct item to be dispatched, and to apologise for the error. Kind Regards, Jamie Farrar&Tanner

Posted 5 months ago

“I had placed an order on October 9, 2023 what was supposed to be a gift for my Godson's 1st birthday. The original shipping method was 5-7 business days. It is now November 17th, 2023 and i still have not received my order. Not only did i miss my Godsons birthday, but i also received endless stress from the customer service teams. Every time i check in on the status of my shipment i was given a generic response stating that they do not know where the shipment is and that they will reach out to the shipping company and let me know. Honestly this is so unprofessional and board line careless treatment of their customers. All i want is to receive what i had already purchased 40 days ago.”

Posted 5 months ago

Public Reply Hi Nikola, Thank you for your review, We sincerely apologize for the inconvenience and frustration you have experienced with your recent order. First and foremost, we want to extend our heartfelt apologies for missing your Godson's birthday. We understand the importance of such occasions, and we deeply regret that your experience did not meet your expectations. We sincerely apologise for the inconvenience and frustration you have experienced with your recent order. First and foremost, we want to extend our heartfelt apologies for missing your Godson's birthday. We understand the importance of such occasions, and we deeply regret that your experience did not meet your expectations. As of now, the courier is actively investigating the situation, and we are eagerly awaiting their conclusion. While we understand the frustration this delay has caused, please be assured that we are doing everything in our power to expedite the process. Your concerns are valid, and we appreciate your patience as we work to resolve this matter. In light of the unfortunate delay and the impact on your special occasion, we have emailed you regarding the option of a replacement or a refund. We understand that this may not fully make up for the inconvenience caused, but we hope it provides a measure of resolution for you. Kind Regards, Jamie Customer Service

Posted 5 months ago

“very disappointed with the packaging!! the item wasn't protected it was in a reused box without tissue paper/ or product in its own packaging like a plastic sleeve. youd have thought with expensive items they'd be treated on par with their value!”

Posted 6 months ago

Hi Hermione, Thank you for your review, I am very sorry to hear that you aren't happy with the packaging. Belts in giftboxes are listed on our website so my apologies if you have missed this. We'd be happy to have the belt returned for an exchange. Please can you email us at Customerservice@outdoor365.co.uk. Kind Regards, Jamie Farrar&Tanner

Posted 5 months ago

“I ordered a seat walking stick on 3 August and as of 14 August it still has not been delivered. Unfortunately it was intended as a birthday gift on 7 August...paid £9.95 for next day delivery too. Emailing customer service has been fruitless. They just sent me a photo of my front door with no explanation of where my item was. I have just spoken to Caitlin in customer services who has assured me that my item will be delivered today. Without prompting, Caitlin also offered to refund the postage charge, which is the very least that you could do. I have been let down by F & T and won't be ordering from you again, you have proven to be unreliable in what is a very competitive market. There are many other suppliers I can choose from. I hope you find this review/feedback helpful.”

Posted 8 months ago

Hi Justin, Thank you for your review, I'm sorry to see that you aren't happy with the delivery of your order. The courier collected the stick seat from our warehouse on the 4th August and attempted delivery on the 7th, however nobody was in to sign for the parcel. The parcel was then held at the depot for 4 days awaiting re-delivery instruction. As they hadn't received an update from you the parcel has been put of for a re-delivery attempt today. I'm very sorry for courier issue and I can see that the refund for the postage fee has been processed. Kind Regards, Jamie Customer Service

Posted 8 months ago

“I Ordered a tankard for my fathers 80th and it needed to be a specific one as i was buying a matching pair one for him and one for me. I found the one i needed and ordered it with engravement on it. I received an email 2 days later saying that they didnt have the one i ordered even though they sold it me. So i took an alternative. I emailed 4/5 times and called a dozen times and i got no reply for days and days even though i kept trying..............very very very poor !!!!!! Eventaulyyi got a different one and was given a load of excuses........well thankyou very much im very upset about this and wont be buying from you again........”

Posted 8 months ago

“I ordered it today and it arrived promptly and am delighted with it. I will definitely be ordering more items.”

Posted 9 months ago

Thank you for your review, I'm so glad to hear that you will be a ordering from us again and thank you for the positive feedback. Can I ask why you only rated us 1 star? Kind Regards, Jamie Customer Service

Posted 9 months ago

“The hip flask arrived promptly and well packed. However I was very disappointed with the 'engraving' which spoilt the item.”

Posted 9 months ago

Hi Patrick, Thank you for your review, I'm sorry to hear that you aren't happy with the quality of the engraving. I have emailed you directly to arrange a return and replacement. Kind Regards Jamie Customer Service

Posted 9 months ago

“Premium Walnut board was in fact plastic covered to look like wood which in the description was not mentioned. For Premium quality walnut wood you get plastic dice cups, plastic checkers and a cheap looking inlay of real wood veneers on board which appears fake wood too. The photo is nothing like the product received, and missing in the bearing off bar where checkers placed was the divider as photo shows but this is missing, so very misleading. Customer Services were very good and did follow up and said would pass my valid comments on. They agreed the description needs changing but adverts still showing the old photos and same misleading description. Item returned unused for full refund, still waiting”

Posted 9 months ago

Good morning, I'm so sorry to hear this, I'm glad we were able to help and I can confirm the refund was issued on 9th July. We passed this onto the website team to update this as soon as possible - I cannot apologise enough for the mistake and we appreciate you letting us know. Please do let us know if we can do anything more to help. Best wishes, Stacey

Posted 9 months ago

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Farrar & Tanner is rated 4.8 based on 5,903 reviews