Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 9,323 Reviews

95 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham,
24, Lansdown Estate, Cheltenham
Gl51 8PL

Write Your review

Tell us how Farrar & Tanner made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Farrar & Tanner 5 star review on 13th September 2026

567

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“$450 down, no chess set, and a customer service loop that goes nowhere. I can't review the product because it never arrived. I paid $450 for a chess set. The parcel was marked "delivered" to an address that doesn't exist. I didn't enter that address. It mixes my delivery and billing details, and their system did not stop it. It wasn't returned to sender. They still can't tell me where it went. Their solution? 10% off if I buy more from them. Trying to get help is like talking to a chatbot called "Stacy" stuck in a loop. Every reply comes back to the same line: the order was "fulfilled as instructed". Fulfilled to where? They can't locate the parcel because the address doesn't exist. They're still waiting on someone else to tell them but have made clear no refund and no replacement. It was meant to be a 40th birthday present. It never came, and I'm out $450. If anything goes wrong with your order, you're on your own. Shop elsewhere.”

Helpful Report

Posted 2 days ago

Hi Natalie, We're sorry that you are disappointed with the outcome and that the parcel has not yet been located. We do, however, need to clarify some of the statements in this review. The delivery address recorded against the order was the address that you submitted at checkout, and is your responsibility to ensure is correct. Our customer service team cannot manually change or substitute delivery address once the order has been placed. The address entered at checkout is also used to calculate the applicable customs and taxes. We have been investigating the delivery with our international shipping partner and the carrier and have requested the GPS coordinates and available proof of delivery. We have not ignored the issue or stopped investigating it simply because the parcel could not initially be located. The 10% discount mentioned in the review was offered as a goodwill gesture with placing a new order; it was not an indication that we had accepted responsibility for an address discrepancy. We would also like to clarify that Stacey is a member of our customer service team and not a chatbot. She has dealt with this matter professionally and has continued to assist with the investigation. We cannot discuss private customer correspondence or order information in detail in a public review. However, as we have stated in our email corrospondance, we are happy to provide the relevant delivery information to you once we have it. You have acknowledged this in your email response to us. We understand that you aren't happy with the outcome, but we do not believe this review gives a complete or accurate representation of the circumstances. We encourage all customers to ensure that they have entered the delivery address correctly at checkout, to prevent this from happening. Farrar and Tanner

Posted 2 days ago

“Really disappointed with the quality of the tankard I ordered for my godson. This is a christening present, and for £70, safe to say both the quality of the engraving and the tankard itself are very poor. It feels like plastic and came with multiple scratches and blemishes. Very sad to be returning this, but not what I expected for £70.”

Helpful Report

Posted 1 week ago

Hi there, I am so sorry to hear this. I cannot find any correspondence from yourself regarding any issues with the order so we haven't had the opportunity to assist and fix this for you. If you would like to email us at customerservice@outdoor365.co.uk then we would be happy to help with the return and finding a solution as soon as possible. Kindest regards, Farrar & Tanner

Posted 1 week ago

“Product was held at customs and sent back to you. Shame. Looking for a refund”

Helpful Report

Posted 1 week ago

Hi David, I am very sorry to see this. I can see you're in touch with our customer service team who are assisting with this. All customs documentation was provided so we're currently unsure why it was returned, but we're very sorry for the inconvenience caused. Best wishes, Farrar & Tanner

Posted 1 week ago

“I’ve been swindled. The sterling silver Jean Pierre pocket watch was a complete rip off. Here I was thinking it was quality merchandise. But no. A cheap Chinese clone knockoff for a movement, the etched designs in the watch cover cheap, and nothing like the pictures advertised. A true testament to how the lies of advertising manipulate our desires. All it’s worth is its weight in silver, maybe $300. Not the over $3000 I paid. Here’s my honest review of Farrar & Tanner. They are modern day highway robbers. I’m keeping the watch as a painful and expensive reminder to trust no one, this world wants everything for nothing these days. Perhaps that’s what I’ll engrave into it. “Everything for nothing.””

Helpful Report

Posted 1 week ago

Hi there, I am very sorry to hear you're unhappy with the quality of the pocket watch. This is the first time we have received negative feedback about this watch, so we're sorry for the disappointment. We do not want you to feel like you have to keep this if you do not like it, especially with it being an expensive piece. You are more than welcome to return this to us for a refund. Best wishes, Farrar & Tanner

Posted 1 week ago

“The product arrived and was faulty for two reasons: a scratch in the wood and a watch cushion missing. Customer service haven’t seemed to have gone out of their way to rectify. They only provided me with one return option which has cost me more money and they still haven’t replaced the faulty item”

Helpful Report

Posted 1 week ago

Dear Kelly, We’re really sorry that your item arrived with a scratch and a missing watch cushion. We completely understand how disappointing it is to receive an item that isn’t in perfect condition, and we sincerely apologise for the inconvenience caused. As soon as we were made aware of the issue, we apologised and offered to replace the item for you. We also provided free international delivery with your original order, and we have continued to offer a replacement to help resolve the matter. Kind Regards. Farrar and Tanner

Posted 1 week ago

“Excellent service. Very prompt delivery. Delighted with my Barbour drawstring bag.”

Helpful Report

Posted 2 weeks ago

“Ordered one carving knife set 3 kitchen knives were sent!”

Helpful Report

Posted 2 weeks ago

Hi Susan, Thank you for your review, Having checked your order, you did select and pay for 3 knives, so the order has been sent as per your request. You are welcome to return the additional 2 unwanted items via our returns link below for a refund- https://www.royalmail.com/track-my-return#/details/6633 Kind Regards, Farrar and Tanner

Posted 2 weeks ago

“Didn’t receive item. Paid for item. 1 week later told out of stock. Money returned. Need to know a bit quicker than a week on stock outs.”

Helpful Report

Posted 3 weeks ago

“Website said stock available but my order was immediately cancelled and refunded. Then I got loads of marketing emails….”

Helpful Report

Posted 3 weeks ago

Good Morning, Thank you for your review, I'm very sorry to hear that your order has been cancelled and refunded. We expirenced a technical issue with our stock system last week, which has now been resolved. Our sincere apologies once again for this, and thank you for your feedback. Kind Regards, Farrar and Tanner Customer Service

Posted 3 weeks ago

“I ordered a weekend holdall on Farrar & Tanner’s sale. Got the day after the sale ended an email saying they dont have it in stock and I will be refunded.”

Helpful Report

Posted 3 weeks ago

“I purchased a chopping board which split on first use (and before we had even washed it). I wrote to the company to complain but never recieved a response. Therefore I would recommend you shop elsewhere for better quality and customer service”

Helpful Report

Posted 1 month ago

Hi Joanna, Thank you for your review. I'm sorry to hear about the issues with the chopping board. We responded to your email at 11:13 on the 23rd of August, so apologies if you missed this. Please can you check your spam folder? We have provided you instructions on how to use our free returns service in order for us to exchange it. Kind Regards, Farrar and Tanner

Posted 1 month ago

“Not kept in touch about refund”

Helpful Report

Posted 1 month ago

Hi Anette, Thank you for your review, I can see that we are still awaiting a response from you regarding the refund. Please can you respond to our email, as we can then invesitgate this further. Kind Regards Farrar and Tanner

Posted 1 month ago

“I ordered a personalised hamper for a colleague (order number 0008000960) for his 60th Birthday and was very disappointed when it arrived with 2 parts missing from the box. I emailed your sales department yesterday morning and have had no reply, the item was £140 and to have no reply is very unprofessional indeed - I have attached 2 photos, one showing the open box itself and the second photo showing the invoice -”

Helpful Report

Posted 2 months ago

Hi Daryl, I am terribly sorry for the mistake made when packing your order. It has been flagged and passed onto the relevant department. I can see we did respond and sent the missing items out for you on a Next Day delivery. I am sorry if the reply wasn't as quick as you expected - we're a very small team and we do try to reply as quickly as possible. Best wishes, Farrar & Tanner

Posted 2 months ago

“Not happy as I’d paid for three to five day delivery and it turned up on the sixth day one day after the wedding.”

Helpful Report

Posted 2 months ago

“I still haven’t received my package, I’ve tried contacting delivery and it won’t let me change it and says it is being sent back as they didn’t leave it in the safe place specified and didn’t try any neighbours.”

Helpful Report

Posted 2 months ago

Hi Rachel, Thank you for your feedback. I am very sorry to hear this. We have not received any correspondence from you regarding the non-delivery. I can see DPD attempted to deliver twice, so have returned it to us. If you'd like to get in touch at customerservice@outdoor365.co.uk, then we can assist with a resend or a refund on this. My apologies again for the trouble with delivery. Best wishes, Farrar & Tanner

Posted 2 months ago

“Such a disappointment, ordered 8 vine glasses, paid for 8 glasses, received a leather strap wich i never ordered. Now after i dont know how many emails,it seems like i only receive 4 glasses, if im lucky. Never again thats a promise”

Helpful Report

Posted 3 months ago

Hi there, I am very sorry for the disappointment and the issue with the incorrect product being sent. I can see we spoke to you regarding this and as we are out of stock of the glasses, you let us know that you were happy for the order to be put on hold until stock arrived ready for dispatch. I apologise if there was a misunderstanding with this. We will contact you via email to discuss alternative options. Kindest regards, Farrar & Tanner

Posted 3 months ago

“I still have not received the product!! I ordered a customer product which in theory looks really good and hope the product quality is when I receive it but nothing yet. I ordered it on the 21/06 and I paid for express shipping (1-3 days) with Royal Mail. Nothing yet!! I later communicated with someone from customer service and they “upgraded” my order to next day delivery as it was supposed to be a birthday gift. And yet again have not received it. So I wasted money for nothing.”

Helpful Report

Posted 3 months ago

Hi Luis, I am very sorry for the trouble with this. I can see the order was upgraded to a Next Day service when you were informed of this, but the parcel has, for some reason, been held at the DPD Depot. I can only apologise for this. If you would like to email us on customerservice@outdoor365.co.uk then we can get this sorted for you as soon as possible. Kindest regards, and my sincere apologies once again for the courier issues. Farrar & Tanner

Posted 3 months ago

“Hasn't arrived. No communication about it. Still managed to ask for a review though.....”

Helpful Report

Posted 3 months ago

Hi there, I am sorry to hear this. We did respond to your email regarding this, we asked if you could let us know if it had not arrived by a certain date. I am sorry if you missed that. Please do email us again if this has not arrived by Thursday so we can get this sorted for you as soon as possible. Best wishes, Farrar & Tanner

Posted 3 months ago

“I ordered an engraved flask. It has marks on it and doesn’t look like a freah new piece”

Helpful Report

Posted 4 months ago

“I must admit I got a bit ahead of myself ordering my wife’s anniversary gift 3 weeks in advance, it’s not like me, I’m normally a last minute sort of guy. I also got a bit carried away with the romance of a £100 watering can. It still hasn’t arrived, so I’m I tad pickled about the whole episode, CS have been wonderful at nothing, apparently it’s APC’s fault. Imagine a world without Amazon, where vendors complain they can’t compete Jezz , just refund me and I’ll take the wife for lunch”

Helpful Report

Posted 4 months ago

Hi Leigh, We’re very sorry to hear about your experience and understand how frustrating this must be—especially when the order was intended for an important occasion. We completely appreciate how disappointing it is that your item hasn’t arrived on time. While we dispatch hundreds of orders every day and issues like this are very rare, that doesn’t make your situation any less important. We’ve been actively chasing the courier for an update, but unfortunately their investigation processes can sometimes take several days. Your order has now been fully refunded, and this has been processed back to your original payment method. We sincerely apologise again for the inconvenience caused and appreciate your patience. Kind Regards, Farrar and Tanner

Posted 4 months ago

Farrar & Tanner is rated 4.8 based on 9,323 reviews