Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 8,981 Reviews

95 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

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Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 25th July 2026

562

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a personalised hamper for a colleague (order number 0008000960) for his 60th Birthday and was very disappointed when it arrived with 2 parts missing from the box. I emailed your sales department yesterday morning and have had no reply, the item was £140 and to have no reply is very unprofessional indeed - I have attached 2 photos, one showing the open box itself and the second photo showing the invoice -”

Helpful Report

Posted 2 weeks ago

Hi Daryl, I am terribly sorry for the mistake made when packing your order. It has been flagged and passed onto the relevant department. I can see we did respond and sent the missing items out for you on a Next Day delivery. I am sorry if the reply wasn't as quick as you expected - we're a very small team and we do try to reply as quickly as possible. Best wishes, Farrar & Tanner

Posted 1 week ago

“Not happy as I’d paid for three to five day delivery and it turned up on the sixth day one day after the wedding.”

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Posted 3 weeks ago

“I still haven’t received my package, I’ve tried contacting delivery and it won’t let me change it and says it is being sent back as they didn’t leave it in the safe place specified and didn’t try any neighbours.”

Helpful Report

Posted 3 weeks ago

Hi Rachel, Thank you for your feedback. I am very sorry to hear this. We have not received any correspondence from you regarding the non-delivery. I can see DPD attempted to deliver twice, so have returned it to us. If you'd like to get in touch at customerservice@outdoor365.co.uk, then we can assist with a resend or a refund on this. My apologies again for the trouble with delivery. Best wishes, Farrar & Tanner

Posted 3 weeks ago

“Such a disappointment, ordered 8 vine glasses, paid for 8 glasses, received a leather strap wich i never ordered. Now after i dont know how many emails,it seems like i only receive 4 glasses, if im lucky. Never again thats a promise”

Helpful Report

Posted 4 weeks ago

Hi there, I am very sorry for the disappointment and the issue with the incorrect product being sent. I can see we spoke to you regarding this and as we are out of stock of the glasses, you let us know that you were happy for the order to be put on hold until stock arrived ready for dispatch. I apologise if there was a misunderstanding with this. We will contact you via email to discuss alternative options. Kindest regards, Farrar & Tanner

Posted 4 weeks ago

“I still have not received the product!! I ordered a customer product which in theory looks really good and hope the product quality is when I receive it but nothing yet. I ordered it on the 21/06 and I paid for express shipping (1-3 days) with Royal Mail. Nothing yet!! I later communicated with someone from customer service and they “upgraded” my order to next day delivery as it was supposed to be a birthday gift. And yet again have not received it. So I wasted money for nothing.”

Helpful Report

Posted 1 month ago

Hi Luis, I am very sorry for the trouble with this. I can see the order was upgraded to a Next Day service when you were informed of this, but the parcel has, for some reason, been held at the DPD Depot. I can only apologise for this. If you would like to email us on customerservice@outdoor365.co.uk then we can get this sorted for you as soon as possible. Kindest regards, and my sincere apologies once again for the courier issues. Farrar & Tanner

Posted 1 month ago

“Hasn't arrived. No communication about it. Still managed to ask for a review though.....”

Helpful Report

Posted 1 month ago

Hi there, I am sorry to hear this. We did respond to your email regarding this, we asked if you could let us know if it had not arrived by a certain date. I am sorry if you missed that. Please do email us again if this has not arrived by Thursday so we can get this sorted for you as soon as possible. Best wishes, Farrar & Tanner

Posted 1 month ago

“I ordered an engraved flask. It has marks on it and doesn’t look like a freah new piece”

Helpful Report

Posted 2 months ago

“I must admit I got a bit ahead of myself ordering my wife’s anniversary gift 3 weeks in advance, it’s not like me, I’m normally a last minute sort of guy. I also got a bit carried away with the romance of a £100 watering can. It still hasn’t arrived, so I’m I tad pickled about the whole episode, CS have been wonderful at nothing, apparently it’s APC’s fault. Imagine a world without Amazon, where vendors complain they can’t compete Jezz , just refund me and I’ll take the wife for lunch”

Helpful Report

Posted 2 months ago

Hi Leigh, We’re very sorry to hear about your experience and understand how frustrating this must be—especially when the order was intended for an important occasion. We completely appreciate how disappointing it is that your item hasn’t arrived on time. While we dispatch hundreds of orders every day and issues like this are very rare, that doesn’t make your situation any less important. We’ve been actively chasing the courier for an update, but unfortunately their investigation processes can sometimes take several days. Your order has now been fully refunded, and this has been processed back to your original payment method. We sincerely apologise again for the inconvenience caused and appreciate your patience. Kind Regards, Farrar and Tanner

Posted 2 months ago

“Unfortunately there was some stitching coming away from the leather which was wrapped around the stick. Also the join from the leather was very pronounced, not comfortable to hold.... It was a shame I had to return it as it was for a gift”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for your feedback. I am very sorry to hear this, I will pass this onto the manufacturer so we can look into the quality issues you had and ensure it does not happen again. Best wishes, Stacey

Posted 3 months ago

“Unfortunately the travel clock I purchased had to go straight back as leather case fell apart. Sent back and awaiting refund.”

Helpful Report

Posted 3 months ago

Hi Karen, Thank you for your feedback, I am very sorry for the issues you had. I can see your return has been processed and a refund was issued 2 days ago; please do check your bank for this. Best wishes, Stacey

Posted 3 months ago

“Not the 'luxury' vendor they purport to be. I bought a leather bag (£170) and it was poorly packaged in a plastic bag that was too small, causing them to sellotape the plastic to the leather! As it was a gift & I was short of time I had to try to rectify the damage myself & apologise profusely to the recipient. And when I contacted them, the very best they could offer was 'sorry'. Never again, appalling all round.”

Helpful Report

Posted 3 months ago

Dear Sharon, Thank you for your review, We completely understand how disappointing this must have been, especially as the bag was intended as a gift and arrived in packaging that did not reflect the standard it should have done. When you contacted us, we did ask on several occasions for images of the packaging so that we could properly assess what had happened and offer either a replacement or a full refund. Unfortunately, as the item had already been gifted, this wasn’t possible at the time. That said, we agree entirely that the item should have been presented far better in the first place, and we’re genuinely sorry that this let you down. This is not the experience we aim to provide. I will be following this up with you directly by email shortly, as we would still very much like the opportunity to put things right and address this properly. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 3 months ago

“I emailed customer service on the 31 March regarding my order i received a computer generated reply that did not answer my question i emailed back and all I get is emails asking me to leave reviews.”

Helpful Report

Posted 3 months ago

Hi Kevin, Thank you for your review, I'm sorry to see that you had trouble with the discount code. Our team did respond to your email on the 30th of March at 14:03 providing you with the Concierge Club discount code. Please can you check your inbox at this time for our response? If you are still struggling, we are open via email, phone and live chat Monday-Friday 9am-5pm. Our phone number is 03445678365, or you can email us at customerservice@outdoor365.co.uk Kind Regards, Farrar and Tanner

Posted 3 months ago

“The glass still hasn't arrived.....”

Helpful Report

Posted 4 months ago

Hi Ross, I am so sorry to hear this. I can see my colleagues have been assisting you with sorting this out. We sincerely apologise on behalf of our courier for the loss of the parcel. Do let us know if there's anything else we can help with. Best wishes, Stacey

Posted 4 months ago

“The holdall delivers was of very poor quality - I wll need to check my rights on returning the item”

Helpful Report

Posted 4 months ago

Good afternoon, I am very sorry to hear you're disappointed with the Holdall. We have a 60 day return policy and a free return service on the website if it falls within that timeframe. If you need any assistance with this please email me at stacey@outdoor365.co.uk and I would be happy to assist. Best wishes, Stacey

Posted 4 months ago

“I have not received the item (hip flask) yet?”

Helpful Report

Posted 5 months ago

“Firstly, my understanding of the purpose of “copy” in the context of personalization of a product, is an exact representation of what the customer wants/requires and what the vendor will provide. Both parties are agreed and tied in. In the event that the vendor has differed from that which is due and agreed upon, I would expect the vendor to recognize that fact and “make it right” in the quickest and most seamless way possible. The copy I signed off on clearly shows “!” closest to the tapered end of the belt. The belt I received has the “A” closest to the tapered end of the belt. Instead of agreement and recognition of the difference, I receive an email stating that the belt is printed and supplied correctly. Upon further discussion in a telephone call, initiated by me, it is re-stated that the belt is printed correctly. When I point out the above, the vendor states “the belt is correctly printed, it is the copy that is shown incorrectly”. (Rough content of the conversation as I recall it). Result…….I receive a product different to what I ordered. I am told I will have to return the belt and another belt will be sent out. I was not offered a returns label. It was only after I requested a returns label that one was supplied via email. I got the impression that the phone call would have ended without the offer of a returns label. I would think that, given that my order was supplied incorrectly, you would want to “make things right” asap. I.e get the replacement to me as soon as possible. Instead I am asked whether this item is a gift. I think this question is asked as a way to save money on postage. As in, if it is a gift, we will reluctantly spend money on getting it to you quickly. However, if it is just for “you/me” you can wait. Lastly, I have a final observation:- “The Barbour logo is just upside down, on many of the Barbour belts the logo is upside down however this of course does not affect the use of the belt as it is only seen on the inside.” This is part of one of the emails I received. I find it surprising that it is deemed ok to send a belt where two out of three words printed on the belt are a different way up. To me this does not look professional or shout quality. I find it jarring and not aesthetically pleasing or correct. It cheapens the whole effect. I understand that “it is only seen on the inside”. By the way, the representative that I dealt with was pleasant enough. I think she probably did her best. Perhaps the Company policy was followed to the letter. Kind regards, Dan Wibaut.”

Helpful Report

Posted 6 months ago

Hi Daniel, Thank you for taking the time to share your experience. I’m very sorry for the mismatch between the copy you approved and the belt you received, and for the frustration this has caused. I can see my colleague did explain the situation to you, and did offer a return and organised for a replacement belt to be done in the way you'd prefer. Regarding the logo orientation and overall presentation, I appreciate you flagging this. Unfortunately, Barbour do just manufacture their belts with the logo upside down and we are unable to get them to change the way they do that, we can only apologise. We are still awaiting the return of the original belt you received, but I can see the replacement belt we sent out with the engraving done differently has been received. Kind regards, Stacey

Posted 5 months ago

“Engaging was poor. The results on the tankard lot matching at all what their online design looked like. Would not recommend.”

Helpful Report

Posted 6 months ago

Hi Ben, Thank you for your email, I'm sorry to see the engraving didn't arrive as expected. I can see that you have emailed us regarding this, and we are sending a newely engraved tankard to you. Kind Regards, Farrar and Tanner

Posted 6 months ago

“The item was well crafted - but too big and the recipient didn't want to keep it. I sent it back a week before Christmas - but I never received a refund. Really upset and disappointed.”

Helpful Report

Posted 6 months ago

Hi Lisa, Many thanks for your feedback. I am sorry for the wait on the refund. We had a huge backlog of returns to get through throughout the Christmas period, so we had a 3 week wait on our returns process. We're only a small team; we were working through them as quickly as we could. I can see the refund was issued at the beginning of January. Kindest regards,

Posted 6 months ago

“Item was ordered and shown as in stock but days later I was informed I would be getting a refund due to stock issues.”

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Posted 6 months ago

Hi Rebecca, I’m really sorry for the inconvenience this caused. A stock issue meant the item wasn’t available as shown, and I understand how frustrating that is. I can see a refund was issued as soon as we were made aware of the stock discrepancy so that should have come through to you. Again, my sincere apologies for the trouble. Kind regards, Stacey

Posted 6 months ago

“Still haven’t received my order”

Helpful Report

Posted 6 months ago

Hi Sam, I am so sorry to see this. I have checked your tracking and can see DPD did not deliver in the expected timeframe. I will raise this with DPD as it's totally unacceptable and I am very sorry. I have issued a refund on your delivery fee. I can see delivery has been rescheduled for today, please let us know if this does not arrive today and we will organise a resend or a refund in full. If you contact me directly on stacey@outdoor365.co.uk then I can handle this personally should any more issues with DPD arise. My apologies once again. Best wishes, Stacey

Posted 6 months ago

Farrar & Tanner is rated 4.8 based on 8,981 reviews