Really terribly unhappy with our experience! Ordered engraved whisky glasses as a gift. Arrived on time but with wrong initials!! Engraving very rough and superficial cut to finger from it! Customer service initially insistent that no refund only a credit voucher!!! Had to preserve and was pretty upset by end of phonecall with frustration but eventually got refund. Would NEVER recommend after this experience which is a real shame as all business struggling in current climate but it’s been an unhappy service from delivery of what should have been a special gift.