Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 9,322 Reviews

95 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham,
24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 13th September 2026

567

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Objet très très petit Et du plastique pour le plateau de jeu”

Helpful Report

Posted 1 week ago

Hi there, The product you ordered is a Pocket Sized board game, the dimensions are in the description of the product. The description does also explain that it is a printed board with a Walnut effect. I apologise if you missed this. You are welcome to return this to us if it's not quite what you were looking for. Best wishes, Farrar & Tanner

Posted 1 week ago

“I have rated it poor as you cancelled my order and when I looked on your website there was still one listed in stock. The worst part was that the email went to Junk mail and I didn't see it for a few days. If the order was cancelled how come you are emailing as though the order went through. The cufflinks looked fantastic and I was looking forward to giving it for a 21st birthday gift. Unfortunately I had to purchase elsewhere. Diane”

Helpful Report

Posted 1 week ago

Hi Diane, I am very sorry for the trouble. Our stock system was incorrect, I sincerely apologise for that. The order came through as it was marked as being in stock, but when it came to picking the item they saw it was out of stock, that is why you were emailed and refunded after the order was processed. I apologise once again for the stock discrepancy and the inconvenience caused. Kindest regards, Farrar & Tanner

Posted 1 week ago

“Relative to a lot of sellers/markets these days, shipping was pretty slow. The item itself, a 3 flask caddy, looks great but the caps are cheap and not only poorly fitted but spin where the metal and nylon are not glued properly. I was expecting cutter quality for the money, such as normal whole metal caps, with integral screw. The 3 cups themselves would be better omitted as they rattle around inside the caddy creating a bell like clanging. I’m questioning myself why 2/5 as opposed to 1, I guess because I still like the idea of what I originally ordered.”

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Posted 3 weeks ago

“The order has not arrived, and your AI responder simply said wait 2 weeks and then get in touch. So I have missed my wifes birthday now.”

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Posted 1 month ago

Dear Michael, We’re sorry to hear about your disappointment, especially with your wife’s birthday. Your order was placed on 18 August using our standard delivery service, which we advise can take between 5–10 working days, so it is still within the stated delivery timeframe; we’ve also contacted the courier, who confirmed it is currently in transit following a scanning issue. Kind Regards, Farrar and Tanner

Posted 1 month ago

“Improperly packaged item. The knife & carving set comes in its own plastic box, which within the knife has managed to come loose and blade was protruding out of the packaging. This was loose inside another cardboard box, with no additional padding. Meaning a loose blade was rattling around inside a cardboard box. Luckily hadn’t made it past this layer but could hurt someone if it had!”

Helpful Report

Posted 1 month ago

Hi Amy, Thank you for your review, I'm very sorry to hear that your order was packed in such a poor condition, and thank you for your feedback. We will investigate why this happened, to ensure that it doesn't happen again. Kind Regards, Farrar and Tanner

Posted 1 month ago

“Product quality extremely poor. Have had to send back. And have been told I have to wait 2 weeks plus for a refund”

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Posted 1 month ago

Hi Liam, Thank you for your review, I'm sorry to hear that you weren't happy with the Backgamon set. I can see that a full refund has now been processed. Kind Regards Farrar and Tanner

Posted 1 month ago

“A poor mark because the company accepted my order and took my money when it did not have the item available; I was told this only some days later. Also negative: this is the second review I have been asked for since the company let me down. One positive: my refund was handled promptly.”

Helpful Report

Posted 2 months ago

Hi David, I sincerely apologise for the disappointment. We let you know as soon as we were aware of the product being out of stock, but we should have been informed much sooner. We will pass this onto the relevant department to avoid any similar issues occurring. I am very sorry for the experience you had. Best wishes, Farrar & Tanner

Posted 1 month ago

“Sadly, the delivery process was poor. I was given a timeslot for delivery which meant staying in for 3 hours. I was then sent a message saying the parcel had left Gatwick and that it could be collected from the local post office receiving office but it was only open from 8 until 10 am. I went to the post office and they looked at the message and said I would have to come back in the morning and go to the receiving office. I arrived home and within 15 minutes the parcel was delivered to my house. Wasted day I'm afraid! Penelope”

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Posted 2 months ago

“Expensive vs other sellers of same product and brazing quality of 5 claw weeder abysmal 20% refund promised, nothing received”

Helpful Report

Posted 2 months ago

Hi David, Thank you for your review, I'm so sorry to see the issues with your order, and the delayed refund. This has now been actioned, and you will receive the refund shortly. Kind Regards, Farrar and Tanner

Posted 2 months ago

“Paid for next day delivery and didn't get it till the day after.but the item is very nice quality.”

Helpful Report

Posted 3 months ago

Hi Cheryl, Thank you for your email. We did respond to your email regarding this. You ordered after the Next Day delivery time cut off, so your order was dispatched the following day as per standard next day delivery guidelines. We are glad to hear you're pleased with the item. Best wishes, Farrar & Tanner

Posted 3 months ago

“Item wasnt delivered, it was meant to come via dpd and never arrived. I have had a full refund and your customer service was promot and efficient but dpd said that they never received my address from you in order to be able to deliver the item”

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Posted 3 months ago

“Was disappointed with the knife as it was not as sharp as being advertised. I had to sharpen it after using it only twice.”

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Posted 4 months ago

“My parcel has not been delivered although Royal Mail said it was coming last Saturday. No option to track the parcel. Called customer service and they said they will chase with Royal Mail, still waiting for a response, still no parcel. The lady I spoke to was friendly and polite but like I said still no response or parcel”

Helpful Report

Posted 5 months ago

Hi Emily, I'm so sorry to hear this. I can see my colleague emailed you on 16th to say she is waiting for a reply from Royal Mail and their investigation might take up to 3 days. I sincerely apologise for the issue with delivery. We haven't heard back from them yet, but I'll send you an email now with some options going forward. I am very sorry once again for the trouble with Royal Mail. Best wishes, Stacey

Posted 5 months ago

“I ordered a giftcard with a message saying " HappyBirthay" neither of which my son received.”

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Posted 5 months ago

Hi William, Thank you for your review. I am very sorry to hear this. I cannot find any emails from you regarding this, so I've emailed you for more details so we can get this sorted. Please accept my apologies once again. Best wishes, Stacey

Posted 5 months ago

“EVRI are a nightmare. Message told us delivery time, then "Delivered" then following business day we were given atime and then another time and then suddenly delivered. Ruined our plans for the day. Not the first time this has happened with them, althought the local delivery guy seems good and far less arrogant than his predecessor. Why not use somebody else - we don't have this problem with anyone else!.”

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Posted 7 months ago

“Deliveree driver was obnoxious, parcel over due no care off driver.”

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Posted 8 months ago

“Very pleased with quality of belt, though disappointed despite enquiry before purchase it was too small. Also disappointed it’s going to take approx 4 weeks to process change despite high level of returns”

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Posted 8 months ago

“Took my order but none in stock to deliver. Customer team professional but unable to help with alternative.”

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Posted 8 months ago

“Quick delivery but very poor quality item (chess timer) more than double the price elsewhere (£75 v's £35 on other sites). Only ordered due to delivery promise as was for a Xmas present. Will be returning the item as one of the clocks does not work, but probably would haveanyway due to poor quality of item. Clearly a company that offers things massively overpriced Very disappointed”

Helpful Report

Posted 9 months ago

Hi Robert, I am very sorry for the disappointment with the clock. The price is determined by the manufacturer; so I am sorry to hear you feel it does not live up to the quality of the clock - I will pass this feedback onto the relevant department. We have a free return service on our website, please use that so you don't pay for any return postage. We can issue a full refund once it is returned. My sincere apologies again for the disappointment. Best wishes, Stacey

Posted 8 months ago

“I was originally delighted that my parcel arrived quickly, but then found out the wrong product had been sent. I did get a swift response to my email and submitted photos of the wrong product as requested. Now I am waiting for the issue to be resolved and waiting for the correct product to be sent to me. Sadly, I have missed the chance to give it to my son as the Christmas present he wanted to take with him on his New Year skiing holiday. I gave 2 stars only for the quick delivery and quick response and will be happy to upgrade this review if I get the correct product quickly and without further stress.”

Helpful Report

Posted 9 months ago

Hi Susan, I am so sorry for the trouble. I can see we're waiting for a response from you as of 29th December. Would you be able to reply to us so we can get this resolved straight away for you? Best wishes and my apologies once again for the issue, Stacey

Posted 8 months ago

Farrar & Tanner is rated 4.8 based on 9,322 reviews