Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 8,231 Reviews

94 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 18th January 2026

551

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Deliveree driver was obnoxious, parcel over due no care off driver.”

Helpful Report

Posted 1 month ago

“Very pleased with quality of belt, though disappointed despite enquiry before purchase it was too small. Also disappointed it’s going to take approx 4 weeks to process change despite high level of returns”

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Posted 1 month ago

“Took my order but none in stock to deliver. Customer team professional but unable to help with alternative.”

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Posted 1 month ago

“Quick delivery but very poor quality item (chess timer) more than double the price elsewhere (£75 v's £35 on other sites). Only ordered due to delivery promise as was for a Xmas present. Will be returning the item as one of the clocks does not work, but probably would haveanyway due to poor quality of item. Clearly a company that offers things massively overpriced Very disappointed”

Helpful Report

Posted 1 month ago

Hi Robert, I am very sorry for the disappointment with the clock. The price is determined by the manufacturer; so I am sorry to hear you feel it does not live up to the quality of the clock - I will pass this feedback onto the relevant department. We have a free return service on our website, please use that so you don't pay for any return postage. We can issue a full refund once it is returned. My sincere apologies again for the disappointment. Best wishes, Stacey

Posted 1 month ago

“I was originally delighted that my parcel arrived quickly, but then found out the wrong product had been sent. I did get a swift response to my email and submitted photos of the wrong product as requested. Now I am waiting for the issue to be resolved and waiting for the correct product to be sent to me. Sadly, I have missed the chance to give it to my son as the Christmas present he wanted to take with him on his New Year skiing holiday. I gave 2 stars only for the quick delivery and quick response and will be happy to upgrade this review if I get the correct product quickly and without further stress.”

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Posted 1 month ago

Hi Susan, I am so sorry for the trouble. I can see we're waiting for a response from you as of 29th December. Would you be able to reply to us so we can get this resolved straight away for you? Best wishes and my apologies once again for the issue, Stacey

Posted 1 month ago

“Arrived promptly but not as per website photo”

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Posted 1 month ago

Thank you review, I'm sorry to hear this. Please can you email us at customerservice@outdoor365.co.uk as we'd love to fix this for you. As the review has been left anonumously, I'm unable to find your details to contact you. Kind Regards, Farrar and Tanner

Posted 1 month ago

“What a rude company, they have the cheek to say on their pre call information that they expect to be treated with respect and don’t tolerate any rudeness etc and yet the agent I spoke to thought it was ok to be rude to me and then hang up when I pointed out the engraving charges could’ve highlighted better”

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Posted 2 months ago

Hi Mark, Your call was terminated as you were being very rude to the agent who was trying to assist. We do not tolerate any disrespect or rudeness, and our staff are allowed to end calls if they feel uncomfortable with the way they are being spoken to. The engraving charges are advertised on the website clearly, and we have not had any complaints regarding this before. Best wishes, Stacey

Posted 2 months ago

“Sent me a steak knife with the wrong engraving font on. Did speak with somebody called Sue who was very helpful and said she would sort and send me a new one asap”

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Posted 2 months ago

Good morning, Thank you for your feedback. I am so sorry for the error made on your engraving. Thank you for your kind words about Sue. I can see she did get a new one sent out for you. It is due for delivery with DPD tomorrow (Sunday). My apologies once again for the engraving error. We passed this onto the relevant department to flag the issue. Kindest regards,

Posted 2 months ago

“engraving located on top corner of wallet instead of bottom corner as per illustration...disappointed”

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Posted 2 months ago

“Incorrect item delivered and missed gift occasion. Happy to give a better review if replacement handles well.”

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Posted 2 months ago

“Buongiorno la piccola placca è stata attaccata nella parte posteriore della scatola”

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Posted 4 months ago

“Paid £43 for products, returned them for “free”, only received £38 back.”

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Posted 5 months ago

Hi Scott, Thank you for your review, I do apologise for this, I can see that the shipping fee wasn't refunded. I have now processed a refund for the remaining £5. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 5 months ago

“I paid a n additional $5 for 5 day shipping. For an unexpected delay, I received my product 2 1/2 weeks later. 😪”

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Posted 5 months ago

“i cant buy anything because the deliver form dont exist”

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Posted 5 months ago

“My order was not delivered within the allotted time. Phone call to be told it was still being processed in packing. No contact to let me know of the delay also unsure that there was still the item I had ordered. My daughter lives in Cheltenham and I arranged for her to collect from the”

Helpful Report

Posted 5 months ago

Hi Barbara, Thank you for your review. I’m very sorry that your order wasn’t dispatched within the expected time and that you weren’t updated about the delay. Unfortunately, due to a system error, we were not aware that the order had not been processed correctly. We completely understand how frustrating this must have been. Please be assured that we have refunded the shipping fee in full, and we are actively investigating the error to ensure this doesn’t happen again. We truly value your patience and understanding, and we apologise once again for the inconvenience caused. Kind Regards, Farrar and Tanner Customer Service

Posted 5 months ago

“Very disappointed with the quality of the chess set, bought for my daughter’s birthday. She got 2 splinters from the horse. It was rough and not fit for purpose. Returned for a refund. Not the high quality that I was expecting.”

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Posted 9 months ago

Dear Vanessa, We're truly sorry to hear about your experience with the chess set and that it caused discomfort to your daughter — that’s absolutely not the standard we aim to deliver. We completely understand your disappointment, especially when this was meant to be a special birthday gift. As soon as we were made aware of the issue, our team arranged a return and refund right away to resolve things as quickly as possible. Thank you for bringing this to our attention, and again, our sincere apologies for the inconvenience caused. Kind Regards, Farrar and Tanner Customer Service

Posted 9 months ago

“the product was not of a quality i expected and im finding it impossible to return, i feel a little bit conned here.”

Helpful Report

Posted 11 months ago

Dear Sean, We're sorry to hear that the product didn’t meet your expectations and that you’ve had difficulty returning it. We emailed you yesterday with details on how to use our free returns service, including booking a collection from your address or dropping it off at your nearest post office. If you’re still experiencing issues, please don’t hesitate to reply to our email or call us on 0344 567 8365, and we’ll be happy to assist you further. Kind Regards, Farrar and Tanner Customer Service

Posted 11 months ago

“Board dreadfully damaged on arrival. Being dealt with by customer service.”

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(Cheltenham) - Posted 11 months ago

“The block was already broken when received. Couldn’t be bothered to send it back”

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(Cheltenham) - Posted 1 year ago

Dear Xuan, Thank you for your email, I'm so sorry to see that the knife block arrived damaged. Please do return this to us using our free returns link below, as we'd like to replace or refund this item. https://www.royalmail.com/track-my-return#/details/6633 Kind Regards, Jamie Farrar and Tanner

Posted 1 year ago

“Very disappointed with my first and last purchase from Farrar & Tanner. Ordered a Christmas gift with an engraved message but it arrived minus the engraving despite paying extra for the service. Not enough time to rectify before Christmas so very disappointing.”

Helpful Report

(Cheltenham) - Posted 1 year ago

Hi Lee, Thank you for your review, i'm sorry to see that the order arrived without engraving. I can see that our customer service team offered to send a new order with engraving, however you requested a refund on the engraving fee, which has now been processed. Kind Regards Farrar and Tanner

Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 8,231 reviews