Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 8,966 Reviews

95 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 25th July 2026

562

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly, the delivery process was poor. I was given a timeslot for delivery which meant staying in for 3 hours. I was then sent a message saying the parcel had left Gatwick and that it could be collected from the local post office receiving office but it was only open from 8 until 10 am. I went to the post office and they looked at the message and said I would have to come back in the morning and go to the receiving office. I arrived home and within 15 minutes the parcel was delivered to my house. Wasted day I'm afraid! Penelope”

Helpful Report

Posted 1 day ago

“Expensive vs other sellers of same product and brazing quality of 5 claw weeder abysmal 20% refund promised, nothing received”

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Posted 4 days ago

Hi David, Thank you for your review, I'm so sorry to see the issues with your order, and the delayed refund. This has now been actioned, and you will receive the refund shortly. Kind Regards, Farrar and Tanner

Posted 1 day ago

“Paid for next day delivery and didn't get it till the day after.but the item is very nice quality.”

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Posted 4 weeks ago

Hi Cheryl, Thank you for your email. We did respond to your email regarding this. You ordered after the Next Day delivery time cut off, so your order was dispatched the following day as per standard next day delivery guidelines. We are glad to hear you're pleased with the item. Best wishes, Farrar & Tanner

Posted 4 weeks ago

“Item wasnt delivered, it was meant to come via dpd and never arrived. I have had a full refund and your customer service was promot and efficient but dpd said that they never received my address from you in order to be able to deliver the item”

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Posted 1 month ago

“Was disappointed with the knife as it was not as sharp as being advertised. I had to sharpen it after using it only twice.”

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Posted 2 months ago

“My parcel has not been delivered although Royal Mail said it was coming last Saturday. No option to track the parcel. Called customer service and they said they will chase with Royal Mail, still waiting for a response, still no parcel. The lady I spoke to was friendly and polite but like I said still no response or parcel”

Helpful Report

Posted 3 months ago

Hi Emily, I'm so sorry to hear this. I can see my colleague emailed you on 16th to say she is waiting for a reply from Royal Mail and their investigation might take up to 3 days. I sincerely apologise for the issue with delivery. We haven't heard back from them yet, but I'll send you an email now with some options going forward. I am very sorry once again for the trouble with Royal Mail. Best wishes, Stacey

Posted 3 months ago

“I ordered a giftcard with a message saying " HappyBirthay" neither of which my son received.”

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Posted 3 months ago

Hi William, Thank you for your review. I am very sorry to hear this. I cannot find any emails from you regarding this, so I've emailed you for more details so we can get this sorted. Please accept my apologies once again. Best wishes, Stacey

Posted 3 months ago

“EVRI are a nightmare. Message told us delivery time, then "Delivered" then following business day we were given atime and then another time and then suddenly delivered. Ruined our plans for the day. Not the first time this has happened with them, althought the local delivery guy seems good and far less arrogant than his predecessor. Why not use somebody else - we don't have this problem with anyone else!.”

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Posted 5 months ago

“Deliveree driver was obnoxious, parcel over due no care off driver.”

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Posted 6 months ago

“Very pleased with quality of belt, though disappointed despite enquiry before purchase it was too small. Also disappointed it’s going to take approx 4 weeks to process change despite high level of returns”

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Posted 6 months ago

“Took my order but none in stock to deliver. Customer team professional but unable to help with alternative.”

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Posted 6 months ago

“Quick delivery but very poor quality item (chess timer) more than double the price elsewhere (£75 v's £35 on other sites). Only ordered due to delivery promise as was for a Xmas present. Will be returning the item as one of the clocks does not work, but probably would haveanyway due to poor quality of item. Clearly a company that offers things massively overpriced Very disappointed”

Helpful Report

Posted 6 months ago

Hi Robert, I am very sorry for the disappointment with the clock. The price is determined by the manufacturer; so I am sorry to hear you feel it does not live up to the quality of the clock - I will pass this feedback onto the relevant department. We have a free return service on our website, please use that so you don't pay for any return postage. We can issue a full refund once it is returned. My sincere apologies again for the disappointment. Best wishes, Stacey

Posted 6 months ago

“I was originally delighted that my parcel arrived quickly, but then found out the wrong product had been sent. I did get a swift response to my email and submitted photos of the wrong product as requested. Now I am waiting for the issue to be resolved and waiting for the correct product to be sent to me. Sadly, I have missed the chance to give it to my son as the Christmas present he wanted to take with him on his New Year skiing holiday. I gave 2 stars only for the quick delivery and quick response and will be happy to upgrade this review if I get the correct product quickly and without further stress.”

Helpful Report

Posted 7 months ago

Hi Susan, I am so sorry for the trouble. I can see we're waiting for a response from you as of 29th December. Would you be able to reply to us so we can get this resolved straight away for you? Best wishes and my apologies once again for the issue, Stacey

Posted 6 months ago

“Arrived promptly but not as per website photo”

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Posted 7 months ago

Thank you review, I'm sorry to hear this. Please can you email us at customerservice@outdoor365.co.uk as we'd love to fix this for you. As the review has been left anonumously, I'm unable to find your details to contact you. Kind Regards, Farrar and Tanner

Posted 7 months ago

“What a rude company, they have the cheek to say on their pre call information that they expect to be treated with respect and don’t tolerate any rudeness etc and yet the agent I spoke to thought it was ok to be rude to me and then hang up when I pointed out the engraving charges could’ve highlighted better”

Helpful Report

Posted 7 months ago

Hi Mark, Your call was terminated as you were being very rude to the agent who was trying to assist. We do not tolerate any disrespect or rudeness, and our staff are allowed to end calls if they feel uncomfortable with the way they are being spoken to. The engraving charges are advertised on the website clearly, and we have not had any complaints regarding this before. Best wishes, Stacey

Posted 7 months ago

“Sent me a steak knife with the wrong engraving font on. Did speak with somebody called Sue who was very helpful and said she would sort and send me a new one asap”

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Posted 7 months ago

Good morning, Thank you for your feedback. I am so sorry for the error made on your engraving. Thank you for your kind words about Sue. I can see she did get a new one sent out for you. It is due for delivery with DPD tomorrow (Sunday). My apologies once again for the engraving error. We passed this onto the relevant department to flag the issue. Kindest regards,

Posted 7 months ago

“engraving located on top corner of wallet instead of bottom corner as per illustration...disappointed”

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Posted 7 months ago

“Incorrect item delivered and missed gift occasion. Happy to give a better review if replacement handles well.”

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Posted 8 months ago

“Buongiorno la piccola placca è stata attaccata nella parte posteriore della scatola”

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Posted 9 months ago

“Paid £43 for products, returned them for “free”, only received £38 back.”

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Posted 10 months ago

Hi Scott, Thank you for your review, I do apologise for this, I can see that the shipping fee wasn't refunded. I have now processed a refund for the remaining £5. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 10 months ago

Farrar & Tanner is rated 4.8 based on 8,966 reviews