Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,899 Reviews

95 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 12th September 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid £43 for products, returned them for “free”, only received £38 back.”

Helpful Report

Posted 1 week ago

Hi Scott, Thank you for your review, I do apologise for this, I can see that the shipping fee wasn't refunded. I have now processed a refund for the remaining £5. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 1 week ago

“I paid a n additional $5 for 5 day shipping. For an unexpected delay, I received my product 2 1/2 weeks later. 😪”

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Posted 3 weeks ago

“i cant buy anything because the deliver form dont exist”

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Posted 3 weeks ago

“My order was not delivered within the allotted time. Phone call to be told it was still being processed in packing. No contact to let me know of the delay also unsure that there was still the item I had ordered. My daughter lives in Cheltenham and I arranged for her to collect from the”

Helpful Report

Posted 3 weeks ago

Hi Barbara, Thank you for your review. I’m very sorry that your order wasn’t dispatched within the expected time and that you weren’t updated about the delay. Unfortunately, due to a system error, we were not aware that the order had not been processed correctly. We completely understand how frustrating this must have been. Please be assured that we have refunded the shipping fee in full, and we are actively investigating the error to ensure this doesn’t happen again. We truly value your patience and understanding, and we apologise once again for the inconvenience caused. Kind Regards, Farrar and Tanner Customer Service

Posted 3 weeks ago

“Very disappointed with the quality of the chess set, bought for my daughter’s birthday. She got 2 splinters from the horse. It was rough and not fit for purpose. Returned for a refund. Not the high quality that I was expecting.”

Helpful Report

Posted 4 months ago

Dear Vanessa, We're truly sorry to hear about your experience with the chess set and that it caused discomfort to your daughter — that’s absolutely not the standard we aim to deliver. We completely understand your disappointment, especially when this was meant to be a special birthday gift. As soon as we were made aware of the issue, our team arranged a return and refund right away to resolve things as quickly as possible. Thank you for bringing this to our attention, and again, our sincere apologies for the inconvenience caused. Kind Regards, Farrar and Tanner Customer Service

Posted 4 months ago

“the product was not of a quality i expected and im finding it impossible to return, i feel a little bit conned here.”

Helpful Report

Posted 6 months ago

Dear Sean, We're sorry to hear that the product didn’t meet your expectations and that you’ve had difficulty returning it. We emailed you yesterday with details on how to use our free returns service, including booking a collection from your address or dropping it off at your nearest post office. If you’re still experiencing issues, please don’t hesitate to reply to our email or call us on 0344 567 8365, and we’ll be happy to assist you further. Kind Regards, Farrar and Tanner Customer Service

Posted 6 months ago

“Board dreadfully damaged on arrival. Being dealt with by customer service.”

Helpful Report

(Cheltenham) - Posted 6 months ago

“The block was already broken when received. Couldn’t be bothered to send it back”

Helpful Report

(Cheltenham) - Posted 7 months ago

Dear Xuan, Thank you for your email, I'm so sorry to see that the knife block arrived damaged. Please do return this to us using our free returns link below, as we'd like to replace or refund this item. https://www.royalmail.com/track-my-return#/details/6633 Kind Regards, Jamie Farrar and Tanner

Posted 7 months ago

“Very disappointed with my first and last purchase from Farrar & Tanner. Ordered a Christmas gift with an engraved message but it arrived minus the engraving despite paying extra for the service. Not enough time to rectify before Christmas so very disappointing.”

Helpful Report

(Cheltenham) - Posted 9 months ago

Hi Lee, Thank you for your review, i'm sorry to see that the order arrived without engraving. I can see that our customer service team offered to send a new order with engraving, however you requested a refund on the engraving fee, which has now been processed. Kind Regards Farrar and Tanner

Posted 9 months ago

“Disappointed that the product did not come in a box, to keep it in. I have a chequers game and I wanted this for a present for someone who admired mine.”

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Posted 10 months ago

“The product I ordered is fine. The only let down, is when I purchased the btl of wine, I was supposed to be given the option to engrave the wooden box, however the system took me straight to payment. Immediately after the order went through I emailed customer service to request the engraving as it was a special occasion, to be told the item was already shipped. Due to the experience unfortunately, won't be using again”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We strive to dispatch the majority of our orders within 24 hours to ensure timely delivery, and I'm sorry to see that we couldn't reach your engraving request in time. We apologise for any inconvenience caused by the missed engraving option. The "add engraving option" is available on the product page, but it seems this was missed during the ordering process. We'd be happy to send out a replacement box with the engraving added at no additional charge. If you'd like to proceed with this, please email me-Jamie@outdoor365.co.uk, and we can arrange this. Kind Regards, Jamie Farrar and Tanner Customer Service.

Posted 1 year ago

“Sorry but presentation box wasn't what I expected ( I got much more presentable box from Dewar's) but the bottle of gin was ok.”

Helpful Report

Posted 1 year ago

Dear Dejan, Thank you for your review, I'm sorry to hear that the order wasn't as expected. You are welcome to return your order via our free returns service below: https://www.royalmail.com/track-my-return#/details/6633 Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 1 year ago

“Bought a Mele & Co Watch Display Box as a Birthday Gift. The decorative packaging arrived damaged/ ripped and the paint on the box was blistered. Not impressed with the quality control before shipping. As this was purchased last minute, I had no time to return. I had to give to gift with some apologies.”

Helpful Report

Posted 1 year ago

Good afternoon. I am sorry to read about the issues with your recent purchase from Farrar & Tanner and would like the opportunity to try and find a resolution that you would be satisfied with. Having searched our emails, I cannot find any communication regarding this so I have emailed you directly. Many thanks Kind regards Sue Customer Service

Posted 1 year ago

“I ordered : Ladies Allanton Leather Belt - Brown SKU: LAC0306BR51S Size Small However, I received a size medium belt.”

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Posted 1 year ago

Apologies you were sent the wrong sized belt, I'm pleased we were able to resolve this situation over the phone. Thank you for taking the time to speak to me.

Posted 1 year ago

“Email from this company - incomplete salutation poor spelling within letter reflects on their overpriced and mediocre product. Not impressed.”

Helpful Report

Posted 1 year ago

Good afternoon. I'm sorry to hear you are not satisfied with the Solid Brass & Wood Contemporary Chess Set that you ordered from us recently. In order to resolve this for you, would you please contact me on customerservice@outdoor365.co.uk Many thanks Best wishes Sue Customer Service 0344 5678 365

Posted 1 year ago

“Packaging cheap - wooden box flimsy with label not square. Was very disappointed as it was a gift for my son and fiancée. Would not order from this company again and definitely not worth the money I paid for it.”

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Posted 2 years ago

“I’ve ordered a bbq set with a bag but the buttons were already damaged and rusted.”

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Posted 1 year ago

“I bought these gardening work gloves for my adult son. They look "cool" for a younger gardener. So many gardening gloves look too feminine or fuddy duddy. I thought these would be just right for him. However, despite of getting the extra large size they were way too small. My husband couldn't get his hands in them. They were returned. I have received a refund. Shame as they looked great.”

Helpful Report

Posted 1 year ago

Hi Kate, Thank you for your review, I'm sorry to hear the that the gardening gloves did not fit. I can see that the gloves were returned and the refund was processed immediately. Kind Regards, Jamie Farrar and Tanner

Posted 1 year ago

“Placed an order with 1-3 express delivery for a birthday. No communication and no item. Disappointed”

Helpful Report

Posted 1 year ago

Hi Mary, Thank you for your review, I do apologies, it appears as though there has been a dispatch error with your order. Your order will be dispatched today and I have upgraded the shipping to next day delivery for tomorrow. My apologies once again. Kind Regards, Jamie Farrar and Tanner

Posted 1 year ago

“Livraison non conforme”

Helpful Report

Posted 1 year ago

Good afternoon, I'm sorry to see this. Having checked the tracking the order was delivered in 6 days, which is within our estimated time frame for international orders on standard delivery. We do not have any contact from yourself regarding an incorrect delivery, so please can you email us directly. Our email address is customerservice@outdoor365.co.uk. Best wishes, Stacey

Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,899 reviews