Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 8,231 Reviews

94 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 18th January 2026

551

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Handle on all 5 knifes came away . Lovely when turned up but unfortunately lost the outer grip now. Would not recommend these now.”

Helpful Report

Posted 1 month ago

“not in stock , can’t review”

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Posted 1 month ago

“Extremely poor, accepted my order and took my money then a few days later emailed to say that they had cancelled it.”

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Posted 2 months ago

Hi Susan, I'm so sorry for the trouble. Your item was out of stock, so we cancelled and refunded the order the following day and let you know via email. I'm really sorry for the issue with the stock. Kindest regards, Stacey

Posted 2 months ago

“Can’t fault the speed of delivery however having received the product it’s very poor quality. Probably never going to buy from you again”

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Posted 2 months ago

Hi Peter, I'm sorry to see that you aren't happy with the product. I can see that you haven't contacted us regarding this. You are welcome to return this for store credit using our free returns link below: https://www.royalmail.com/track-my-return#/details/6633 Kind Regards, Farrar and Tanner

Posted 2 months ago

“The XL gardening gloves I bought were far too small for a man, though sold as men's gloves. Obviously no one your end had tried them on. Waste of a purchase. I wil try to find a female or chlld to take them.”

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Posted 2 months ago

Hi Catherine, I'm very sorry for the disappointment. You are welcome to return these for a full refund - we have a free return service on our website that you can use. My apologies they weren't suitable for the intended recipient. Kindest regards, Stacey

Posted 2 months ago

“Still not received any goods...”

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Posted 2 months ago

Hi there, My sincere apologies for the delay with Royal Mail. I can see it was delayed for 10 days in their system - I really am sorry about that! I can also see it has since been delivered. I hope the gift was enjoyed as intended! Kindest regards, Stacey

Posted 1 month ago

“After ordering some personalised brandy glasses, I expected the items to look like the image displayed on the website - they didn't. The font was much smaller and the position on the glass was much higher up making them look weird. I pointed this out to customer services and was told it's because I placed my order via my mobile and their website is not set up for online orders via a mobile. Only offered a refund of the engraving or store credit despite this being the fault of Farrar & Tanner. I didn't get what I ordered but still had to pay for it. Not impressed and will not use again.”

Helpful Report

Posted 2 months ago

Hi Steve, I'm so sorry for the disappointment. The engraving did not match what you were shown on the website, and you should have been offered the choice to return them, I am sorry about that. This has been reported to the marketing team so they can fix the issue. You're more than welcome to return for a full refund. I am happy for you to contact me directly on stacey@outdoor365.co.uk so I can sort this for you myself. Kindest regards, Stacey

Posted 2 months ago

“Purchased a globe for £50 and at the top of the globe you can touch it and it feels soft as though not made properly. Disappointed but too close to Xmas to send back now.”

Helpful Report

Posted 2 months ago

Hi David, I’m really sorry to hear the globe doesn't feel right. If you’re still able to, we can arrange a replacement or a refund upon return. Please get in touch at customerservice@outdoor365.co.uk and we can assist. Again, my sincere apologies for the disappointment. Kind regards, Stacey

Posted 1 month ago

“Cheaply packed ,thinnest belt iv ever seen .”

Helpful Report

Posted 2 months ago

Hi there, I’m really sorry to hear you are unhappy with the Barbour belt. If you’d like, we can either arrange a replacement belt of similar value or issue a refund upon return. Please let me know which you prefer, and if you can share your order number, I’ll get this sorted for you right away. You can email us on customerservice@outdoor365.co.uk. Again, my sincere apologies for the inconvenience. Kind regards, Stacey

Posted 1 month ago

“I have no idea how good the knife is seeing as it hasn't arrived (after over a week). They use Royal Mail service who keep claiming they will deliver and then don't and now have lied about attempting delivery, so I have no clue where my item is.”

Helpful Report

Posted 2 months ago

Hi Maria, Thank you for your email, Your order was dispatched on the 1st of December, on your selected standard delivery, which we advertise at checkout as 5-10 working days. Having checked the tracking your order was delivered on the 9th of December, so within the advertised time frame. I'll leave the tracking link for you below. https://www.royalmail.com/track-your-item#/tracking-results/PU051109744GB Kind Regards, Farrar and Tanner

Posted 2 months ago

“Nothing that I ordered has been delivered You promised to get back to me 3 days running but have not yet done so I don’t know what hat is going on Tony Gray”

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Posted 2 months ago

Hi there, My apologies for the disappointment. My colleague sent you an email yesterday at 2:46pm to update you on your order. My sincere apologies if you missed this - it may have gone into your junk mail? Kindest regards, Stacey

Posted 2 months ago

“Hugely disappointing experience butch gave already told your company that?”

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Posted 2 months ago

“Well, you sent the wrong ink refill for the pen I bought from you. So that is depressing”

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Posted 2 months ago

“Warning – very bad experience! I ordered a water thermos, but it was not as described. I returned it after getting a return label, but they stopped replying to my emails and I never received my refund, even after four months. Very disappointing and feels like a scam. Avoid this site!”

Helpful Report

Posted 3 months ago

Hello, We received your return and your order was refunded on 21 August 2025. I would recommend checking your bank statements. I have also emailed you with your dated refund receipt. We have not had any emails from the email address on your order; I cannot see any emails we have not responded to. The only contact we have from you is the initial Live Chat you sent asking to return it, in which we sent you the returns information and you thanked us for that. Kindest regards, Stacey

Posted 3 months ago

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Posted 3 months ago

“The problem was not with company, but was delivery. I still didn’t get my package. The package was delivered to the wrong address that I could not track it.”

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Posted 3 months ago

“the bos was delivered broken when the present was opened it was a disapiontment I request a replacement or refund for the box”

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Posted 4 months ago

“The order came damaged after I contacted customer service and mentioned it was a gift and I would like it to be in good condition, they assured me they always handle their orders with care. Not suitable to give as a gift”

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Posted 4 months ago

Good Morning, Thank you for your review, I'm sorry to see that the box arrived with slight damage to the outer packaging. This unfortunately must have happened in transit as it would have not of left our warehouse in this condition. We have offered a partial refund of 10% .

Posted 4 months ago

“Item not received”

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Posted 5 months ago

Hi Jane, I’m really sorry to hear that your order hasn’t reached you yet. I can confirm it was dispatched on the 1st of September, but the courier has since informed us of a delay. To avoid any further inconvenience, we’ve arranged for the parcel to be returned to us and are sending out a replacement today via next day delivery. You will receive your order tomorrow, and I’ll be keeping an eye on the tracking to make sure it reaches you without issue. Thank you for your patience, and please don’t hesitate to reach out if there’s anything else I can help with. Kind regards, Jamie Customer Service Farrar & Tanner

Posted 5 months ago

“I had a complaint about the lack of luxury in the luxury wrapping which has not had any response so hence the one star. Unfortunately, I have not been able to give a rating on the item purchased as it is wrapped as a gift.”

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Posted 6 months ago

Hi Suzanne, Thank you for your review, I'm so sorry to hear that you are not happy with our gift wrap service. We unfortunately haven't received any emails from you. Please can you email us at customerservice@outdoor365.co.uk as we'd love the opportunity to fix this for you. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 6 months ago

Farrar & Tanner is rated 4.8 based on 8,231 reviews