Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 7,354 Reviews

95 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 23rd October 2025

Amela

Farrar & Tanner 5 star review on 20th October 2025

ROY

Kate

Farrar & Tanner 5 star review on 10th October 2025

Julie

538

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pieces roughly made”

Helpful Report

Posted 11 months ago

“I placed an order, but after a week, it still hadn’t been delivered. I had to follow up and resolve the issue myself. Farrar & Tanner may claim it wasn’t their fault, blaming shipping delays and stating they resent the item. However, who’s at fault doesn’t matter to me—despite resending it, the order ultimately missed the intended date. Unfortunately, the recipient left the UK for Christmas holidays before receiving it.”

Helpful Report

Posted 11 months ago

Hi Reza, Thank you for your review, I'm sorry to see the issues with the courier, our team dispatched a replacement on next day delivery to arrive with you the following day, and refunded your postage fee. I'm glad to see that the parcel has now been delivered. Kind Regards Farrar and Tanner

Posted 11 months ago

“I ordered and paid for two pairs of Darlington Celebrate Ruby Copa Gin & Tonic 2x455 DKK. Now the parcel arrived but only contains one pair - for … sake, it is a Christmas present 😱”

Helpful Report

Posted 11 months ago

“Not the best experience.... ordered an item online, and to be engraved. Arrived the next day, not engraved and the item was not the same as the picture online. Ordered another item as a replacement, as I needed quickly, without waiting for a return and refund etc. New item arrived next day, and was correct. So, I started the return process for the wrong item, have sent the item back using their tracked Royal Mail service a week ago, and heard nothing. Chased for an update on my refund and I keep being told to provide the RM tracking number, which I don't have. Clearly they have the tracking number as they generated the returns label from their system and emailed me the dynamic link to generate the label to print (hence I can't now re-generate the label to get the tracking number). Basically, they can't confirm if they have my return, and won't refund without me proving they have it. Needless to say I won't be ordering from them again.”

Helpful Report

Posted 11 months ago

Dear Kristian, We’re very sorry that your initial item arrived without engraving. Regarding your return, while we provide return labels via Royal Mail, they are generated through their platform, which means we don’t have access to the tracking details. This is why we kindly ask for proof of postage. Providing this helps us issue your refund much faster—typically within a few days—rather than waiting the standard two weeks due to the Christmas backlog in returns. We can only process refunds once we confirm that the item is on its way back to us. Without proof of postage, there’s a risk the item may not be returned, which could delay or prevent your refund, as explained on the email from our customer service team. If you have posted the item back to us, then you will of course receive a full refund. We have only asked for you to provide the proof of postage so that we can process the refund faster for you, without it, it can take up to 2 weeks to be processed due to the high volume of returns. Kind Regards Farrar and Tanner

Posted 11 months ago

“I had 5 items delivered to my address totalling nearly £500 this was not my order so got in touch with customer services, who then got a company to collect items, so as a good will gesture for my honesty I got a gift voucher totalling £25 with a code attached... as I use this company a lot I tried the voucher against my next purchase... which was not recognised, I have tried it on several other occasions which was declined, so is there an answer or dose it pay to be honest?”

Helpful Report

Posted 11 months ago

Dear Shirley, Thank you for sharing your feedback, and I sincerely apologise for the inconvenience caused by the issues with the voucher code. We are currently experiencing some technical difficulties with our system, but please rest assured that we are working hard to resolve this matter as quickly as possible. Once the issue is fixed, I will reach out to you directly. As a gesture of goodwill, I will be adding an additional amount to your voucher to make up for the inconvenience. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 11 months ago

“The handles are painted Matt black and flakes off. The knives look cheap now, totally not worth purchasing!”

Helpful Report

Posted 11 months ago

“The handles are very thin black plastic held on by adhesive and in no time started peeling off. Despite taking care of the knives, the blades started to rust in no time at all. Wish I had returned them straight away. Don’t bother.”

Helpful Report

Posted 11 months ago

Good Morning, I'm sorry to hear this, but without any contact information we are unable to assist you. Please can you email our customer service team at customerservice@outdoor365.co.uk, or call us on 03445678365 and we'd be happy to take a look into a replacement or refund for you. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 11 months ago

“Still no sign of the delivery, sent multiple emails but no response for 3 days. Disappointing given I paid for next day delivery 10 days ago. Only postage has been refunded”

Helpful Report

(Cheltenham) - Posted 1 year ago

“Poor service.”

Helpful Report

Posted 1 year ago

Hi Gaynor Apologies the cufflinks from your order were missing the engraving. I have looked at your order and can see that we have now resolved the issue for you. Many thanks Kind regards Sue Customer Service

Posted 1 year ago

“Not a fan of how these are advertised, be advised that they are the size of a nickel.”

Helpful Report

Posted 1 year ago

Dear Nathaniel, Thank you for your review, The measurements are listed in the product description, I'm sorry if you missed this. You are welcome to return the watch for a refund if you are unhappy with it. Returns Portal (global-e.com) Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 1 year ago

“Absolute rip off. Purchased a hip flask believing that I was purchasing a Pinder Brothers quality product, as the description lead me to believe. Only after payment sent did I come to realise the item was not made by Pinder Brothers, and infact was not even made in Sheffield, but was a generic piece made in China, being sold at double the price. Disgusting, misleading service. Also so called 'engraving' is actually stamped on, so even more of a rip off. Would have returned but as purchased for a birthday I had no choice but to keep. Will be my first and final purchase from Farrer and Tanner. I would urge future customers to tread with caution, and check ebay for the same items at half the price.”

Helpful Report

(Cheltenham) - Posted 1 year ago

Dear Jade, Thank you for sharing your feedback. I apologise for the disappointment you experienced with your recent purchase. We strive to be transparent about our products, and we do state on our brand heritage page that while many items are manufactured in Sheffield, some are expertly crafted and imported. I'm sorry if you didn't see this. Regarding the engraving, we can assure you that it is indeed genuine and not stamped. However, if the quality of the engraving did not meet your expectations, we sincerely apologise. We would have been more than happy to replace the item with next-day delivery if you had reached out to us, in the for the birthday. Please email us at customerservice@outdoor365.co.uk as we'd like to offer a replacement. Kind Regards Jamie Farrar and Tanner Customer Service

Posted 1 year ago

“This is made of printed veneer, not hand crafted walnut. It looks smart if your eyesight isn’t too hot. It’s a lovely chess board but not worth the money.”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for taking the time to leave a review, I'm very sorry to hear that you are unhappy with the chess board. Our website team are going to update the description to reflect printed veneer. We want you to be happy with your order, so please do return this to us using our free returns service: https://www.royalmail.com/track-my-return#/details/6633 Kind Regards, Jamie Farrar and Tanner

Posted 1 year ago

“The bbq apron I bought looked different when received than what it looked like online. The online version looked more durable and thicker than the apron received. I got the apron customized with a name but the font was so small and there was hardly any contrast from the color of the leather apron so it is barely visible. I paid $270 CDN for this and do not think it is worth the money. Hugely disappointed.”

Helpful Report

Posted 1 year ago

Good morning, I'm so sorry for the disappointment. Would you be able to send some photos of what you have received to customerservice@outdoor365.co.uk so we can look into this for you. We can get a solution for you as soon as possible. My sincere apologies once again for the disappointment; I'd love to get this sorted for you. Best wishes, Stacey

Posted 1 year ago

“Unfortunately you were not able to supply the ordered item. Because of the delay in advising me that you could not supply I had to accept a substitute item, not the Barbour belt I had wished to purchase. The rating does not relate to the quality of the item shown above”

Helpful Report

Posted 1 year ago

Hi Anthony We have responded to you on the other review you left. Many thanks Kind regards Sue Customer Service Farrar & Tanner

Posted 1 year ago

“Not as expected, your advertised Oak turns out to be mdf and the cheap hinges and catches do not fold away when playing and are a constant hazard to clothing. Will advise my peers to avoid your company like a plague. Jeff P.”

Helpful Report

Posted 1 year ago

Good afternoon, I'm sorry to hear of your disappointment. I cannot see any correspondence from yourself regarding any issues with the order, have you contacted us regarding this? The board you purchased is described as 'printed' in the first line of the description so I apologise if you missed that. We do like to make it clear whether the boards are printed or inlaid with real wood so it will always be described as appropriate in the description. The clasps should close as normal and the hinges should not be an issue so I'm very sorry about this - please do return that to us and we can either issue a full refund or get a replacement sorted for you. Best wishes, Stacey

Posted 1 year ago

“I want to express my gratitude in regard to my recent order from your store. I ordered a jewelry box as a wedding gift for my friend. She loved it and was very happy. The delivery was very prompt too and the item has a very good quality, the product perfectly serves its purpose”

Helpful Report

Posted 1 year ago

Dear Daria, Thank you for taking the time to leave your review. I'm very sorry to see the damage to the Jewellery box, we'd love to sort this for you. Having checked our email system, we haven't received any contact from you. I will shortly email you from my personal account to resolve this issue immediately. Kind Regards, Jamie Farrar and Tanner Customer Service.

Posted 1 year ago

“I placed an order with this 'company' 11 days later I still havnt received it even though they say order before 2 for some day dispatch, I have no order confirmation emails, con merchants it seems, I filled in a contact form on the website , when I completed it it didn't go through asking to try later, they have kept my money, DO NOT BUT FROM THEM, PROBABLY A FAKE WEBSITE, IM CONTACTING TRADING STANDARDS.”

Helpful Report

Posted 1 year ago

Dear Susan, Thank you for your review, I'm very sorry to hear that you haven't received your order and are yet to have a response from us. Our contact us form should be working and we aren't aware of any issues. I will ask our IT team to take a look at this immediately. In the meantime, I have emailed you to resolve this ASAP. Kind regards. Jamie Farrar and Tanner Customer Service

Posted 1 year ago

“My product was delivered broken! I bought a whiskey decanter (glass) and the package had little to none protection against shocks. Instead of a decanter, I received broken pieces of glass. The experience was very frustrating, as this was supposed to be a birthday present.”

Helpful Report

Posted 1 year ago

Good afternoon. Please accept our apologies for the decanter having arrived smashed. I can see we did send a replacement and this has been delivered. Best wishes Sue Customer Service Farrar & Tanner

Posted 1 year ago

“Very Shoddy service - presentation box badly damaged. Contents sound. I just wanted the presentation box changed as it’s a wedding present. Emailed twice - still no response after three days.”

Helpful Report

Posted 3 years ago

“Very bad service, cannot reach anyone through telephone contact. Chased so many times via emails finally received an email saying my order got lost in transit. Never received the item before Christmas, hence had to cancel the order.”

Helpful Report

Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 7,354 reviews