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Farrar & Tanner Reviews

4.8 Rating 5,904 Reviews

95 %

of reviewers recommend Farrar & Tanner

Company Reviews

Product Reviews

4.8

Based on 5,904 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 3rd May 2024

Farrar & Tanner 5 star review on 25th April 2024

Farrar & Tanner 5 star review on 18th April 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 22nd March 2024

Farrar & Tanner 5 star review on 19th March 2024

434

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed on 21st Nov for one engraved knife (in stock). Paid for express shipping (1-3 days). No delivery by 5th Dec, phoned and asked by F&T to call back following day. I was out all day, so called back on 7th (still no knife). Asked for cancellation and refund. Told that they'd send me a return label and I'd get a refund once knife returned...? They have agreed to refund the express fee at least and say that if the knife is not here by the 9th they will initiate a lost parcel process. It was a birthday present, appreciate there was a postal strike for a couple of days, but we're 2+ weeks on. Lesson learned. Local supplier has turned one round for me in two days, albeit slightly more expensive. If in doubt, shop local.”

Posted 1 year ago

Hi Alistair, I see that the knife did arrive on 9th December and I appreciate that over 2 weeks is a significantly longer time than expected - unfortunately the Royal Mail distribution centre was really affected by the strikes and additional load due to Black Friday sales and some parcels got blocked in the centre, this took some time to clear. We refunded the postage and we're happy to receive the item back if it is too late to gift, we have a free returns service on our website. Best wishes, Jude

Posted 1 year ago

“Great product, delivered very swiflty, and well received by the recipient.”

Posted 2 months ago

“First time purchase. Arrived on time with no issues and was of a high standard. It was a gift so I was very happy .”

Posted 3 months ago

“Quality leather belt.”

Posted 3 months ago

“My product was delivered broken! I bought a whiskey decanter (glass) and the package had little to none protection against shocks. Instead of a decanter, I received broken pieces of glass. The experience was very frustrating, as this was supposed to be a birthday present.”

Posted 4 months ago

Good afternoon. Please accept our apologies for the decanter having arrived smashed. I can see we did send a replacement and this has been delivered. Best wishes Sue Customer Service Farrar & Tanner

Posted 2 months ago

“Excellent service and quality of product. Would definitely purchase from Farrar and Tanner again.”

Posted 4 months ago

“Item has still not been passed to the Royal Mail a week after I placed my order. It's obviously a Christmas present and yet no attempt has been made to get the item to me quickly. My message to customer service has so far been ignored.”

Posted 4 months ago

“Disappointed with my experience with Farrar & Tanner. I purchased 3 leather jewellery boxes for my granddaughters at £75 each with a further £24 to have them personalised. Whilst shopping locally I have seen the same jewellery box at a price of £59.99. £15 cheaper per box! I save throughout the year to purchase presents for my 13 grandchildren - can’t help feeling I’ve really been ripped off by Farrar & Tanner.”

Posted 5 months ago

Thank you for your review, I'm sorry to hear that you are disappointed with the price of our products. I can see that you contacted our team about this and we did offer for the products to be returned for a refund but you chose not to do this. Kind Regards, Jamie Farrar&Tanner

Posted 5 months ago

“I ordered a seat walking stick on 3 August and as of 14 August it still has not been delivered. Unfortunately it was intended as a birthday gift on 7 August...paid £9.95 for next day delivery too. Emailing customer service has been fruitless. They just sent me a photo of my front door with no explanation of where my item was. I have just spoken to Caitlin in customer services who has assured me that my item will be delivered today. Without prompting, Caitlin also offered to refund the postage charge, which is the very least that you could do. I have been let down by F & T and won't be ordering from you again, you have proven to be unreliable in what is a very competitive market. There are many other suppliers I can choose from. I hope you find this review/feedback helpful.”

Posted 8 months ago

Hi Justin, Thank you for your review, I'm sorry to see that you aren't happy with the delivery of your order. The courier collected the stick seat from our warehouse on the 4th August and attempted delivery on the 7th, however nobody was in to sign for the parcel. The parcel was then held at the depot for 4 days awaiting re-delivery instruction. As they hadn't received an update from you the parcel has been put of for a re-delivery attempt today. I'm very sorry for courier issue and I can see that the refund for the postage fee has been processed. Kind Regards, Jamie Customer Service

Posted 8 months ago

“Good product dispatched and arrived very quickly. However we were upset to find that the box had been damaged presumably when the glasses were taken out for engraving. The company seems genuinely concerned. The glasses were as a gift so we wanted a replacement box which they were unable to supply although one assume that they had goods in stock and could have taken a box from there. We were offered a reasonable discount but stil it left a bit of a sour taste to have to give a gift in a damaged box.”

Posted 8 months ago

Hi Jefrey, Thank you for your review, I'm very sorry to see that the presentation boxes arrived damaged, I do remember our email thread regarding this. Having checked with our stock manager we unfortunately do not have any spare presentation boxes to offer and offered the partial refund to compensate for this. I can see that this partial refund was accepted and has now been processed. Kind Regards, Jamie Customer Service

Posted 8 months ago

“The product (a backgammon set) is exactly as advertised and what we wanted; it was fairly expensive but is very good quality. Ordering was easy, delivery fast and well organised. Happy to recommend F&T and product.”

Posted 9 months ago

“Absolutely fantastic customer service. My item arrived really quickly but unfortunately it was the wrong item. Within 48hrs of hours of contacting them, the replacement had arrived and the problem fixed. The wallet itself looks fantastic and very well packaged and presented- perfect for the gift. Would definitely but from here again.”

Posted 9 months ago

“Excellent firm to deal with fast delivery well packet.I will certainly buy from them again.”

Posted 10 months ago

“Spent £275 and can’t seem to get my items. Beginning to wonder if this whole company is a scam. No one at the company seems to be interested in actually sorting out my missing order.”

Posted 1 year ago

“Thank you to Sue and the team for the first rate customer care and service, lighting fast action and delivery, I’d definitely recommend.”

Posted 1 year ago

“I have not received my order and I have sent an email to get the update on my ordered item. I paid extra for the express delivery, not heard from customer service even once. If the Royal mail is on strike, and they knew there will be a delay, they should not charge for express delivery. Not sure if the customer service not replying has got something to do with the Royal Mail strike. Horrible experience so far. Hope I'll receive the item before end of the week.”

Posted 1 year ago

“I have bought a number of gifts from Farrar and Tanner and each one has been lovely. The glasses are a quality product and the engraving is very good. I've always been very pleased and I would recommend them. Thankyou. H”

Posted 2 years ago

“Thank you Matt for the replacement item and sorting the issue out”

Posted 3 years ago

Dear Craig - Im really sorry that you didnt recieve your item in time. We have had some issues with mispicking on the product line that you ordered. I appreciate that the time has now passed to resolve, but if there is anything I can do to help please get in touch directly with me at matt@outdoor365.co.uk or 0344 5678 365. Kind regards - Matt Farrar

Posted 3 years ago

“Beautiful chess board well made and excellent value for the quality Delivered ON TIME and great communication with deliverers. Given as a present and recipient delighted. Thank you.”

Posted 3 years ago

“I ordered the chess board for Father's Day. So pleased with it, it's perfect & very well made. Thank you, from a very happy customer.”

Posted 3 years ago

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Farrar & Tanner is rated 4.8 based on 5,904 reviews