Farrar & Tanner Reviews - Read 1,728 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.95 out of 5

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts for men. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

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Phone:

07940242407

Email:

matt@outdoor365.co.uk

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Farrar & Tanner 5 star review on 9th May 2020

Kimberly van Tongeren

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Farrar & Tanner 5 star review on 18th March 2020

Sandra Rosie

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Farrar & Tanner 5 star review on 29th February 2020

louisa goode

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Farrar & Tanner 5 star review on 2nd February 2020

Michael Wood

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Farrar & Tanner 5 star review on 13th December 2019

Owen Reece

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Farrar & Tanner 5 star review on 2nd November 2019

Angela Paul

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Farrar & Tanner 5 star review on 18th October 2019

Dave Bonner

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Anonymous

Anonymous // 01/01/2019

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“Ordered as a surprise present, arrived on time nicely gift wrapped and with hand written gift tags as requested. The belt and wallet both in presentation boxes, very good quality leather and personalised with initials. Very pleased with the service and can highly recommend. I will certainly use this company in the future.”

Posted 6 hours ago

“fast and professional service, I am very happy with the knife bag - very good work, thank you”

Posted 8 hours ago

“Absolutely brilliant once I found out how to have more than 20 characters on the engraving. Staff couldn’t be more helpful.”

Posted 11 hours ago

“I am not happy at all. I order something for my husbands 40th birthday when it arrived it was not exactly what i ordered, i set it back by DHL that cost me €75. they received it on the 8th May and as of today i STILL have not gotten it back. I was told it was sent back on the 15th May then i was told it was never sent and last week Courtney our CS told me he would send it by end of day Wednesday, on Friday another customer service rep told me that it was not send out at all and she would send it the next day. No surprise it was not sent until Monday. And now the tracking details that i had to email three times to get dont work. Not happy at all.”

Posted 11 hours ago

Hi Elena, Im really sorry for the problems you have had with your order, and we have tried our best to resolve the issues you have had. I do feel that we need to clarify the process as we have tried to the best of our endevaours during the current Covid 19 crisis.
Firstly you ordered a pocket watch which we delivered in good time. However you felt it should have been engraved, which wasn't on the order. As we process hundreds of engraved orders every day this is a unique issue, where the engraving instruction is not pushed through. You then sent the watch back to us, with a request for engraving but no instuctions on font, or message. We have then contacted you on several occasions to enquire what engraving is needed, and font type. On tracking your delivery date is 4th June.

Im really sorry that you didnt get the item on time, we are seeing some delays on Irish orders in particular and that you didnt feel our service was a good as it should be.

Many thanks - Matt Farrar

Posted 8 hours ago

“AN EXCELLENT COMPANY. MY ORDER WAS CONFIRMED AND DISPATCHED SAME DAY. WOULD STRONGLY RECOMMEND FARRAR AND TANNER FOR A GOOD, QUICK AND RELIABLE SERVICE”

Posted 11 hours ago

“Very pleased with the item. Good quality feel and received very quickly.”

Posted 12 hours ago

“Very quick and efficient on line service and great quality goods.”

Posted 12 hours ago

“I have ordered a few times now and have been very happy with the promptness of delivery.”

Posted 14 hours ago

“Lovely, high end product. Customer service absolutely outstanding. Great gift, fantastic company to buy from.”

Posted 1 day ago

“Great product and fast delivery”

Posted 1 day ago

“Very pleased with quick delivery of the excellent watering can I purchased.”

Posted 1 day ago

“Absolutely can not recommend enough! Thrilled with their help and advice over the phone, order placed and shipped even with having it personalised within 90 minutes!!! Arrived the next morning. Our sons 21st gift, he loved it and it was beautifully done and crafted. A true beautiful keepsake, got my eye on lot's of other things now for other birthdays and special occasions that are coming up for gifts. Thank you!”

Posted 1 day ago

“The product was as described and arrived in good time (under the present circumstances)
However was not happy with customer services when I tried to get in touch!!”

Posted 1 day ago

“EXCELLENT SERVICE - ITEM ARRIVED TWO DAYS AFTER ORDER. VERY POSH AND EFFICIENT WINE OPENER !!”

Posted 1 day ago

“Ordering was easy. Ordered by phone the person was helpful and informative just no hassle delivery was quick Thank you very much good service under these testing times”

Posted 1 day ago

“Lovely personalised gift that arrived very quickly. It was just what I wanted, if a little pricey!”

Posted 1 day ago

“super luxurious wrapping and absolutely lovely best gin ever! Its all in the details - thank you :-)”

Posted 2 days ago

“Absolutely love my new knife such good quality.”

Posted 3 days ago

“I love the folding knife I bought for my Husband, engraved the blade, very good. Would recommend”

Posted 3 days ago

“Product arrived the day after we ordered.
The quality of the knives I would describe as excellent and extremely sharp. Excellent value”

Posted 4 days ago

Farrar & Tanner is rated 4.80 based on 1,728 reviews