Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,483 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,483 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 20th April 2025

499

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional and respectful throughout my transaction . Customer service is excellent and resolution was reached swiftly. If you're in doubt about purchasing on line with this company, don't be, they offer a prestige service.”

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Posted 1 year ago

“First class Service, Delivery and Products”

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Posted 8 hours ago

“Fast delivery service.”

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(Cheltenham) - Posted 9 hours ago

“SPEEDY DELIVERY WRAPPING REALLY LOVERLY, CANNOT RATE THE PURCHASE AS WAS BOUGT AS A PRESENT SO HAVE NOT SEEN YET BUT WILL HAPPILY ORDER AGAIN”

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Posted 1 day ago

“Quality item. Repeat order from F&T with excellent service and fast delivery. Thank you”

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(Cheltenham) - Posted 1 day ago

“I am very happy with the service. All went smooth and quick. I love the product and service you provided.”

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Posted 2 days ago

“Very pleased with quality of the box and personalisation to give as a present for 80th birthday. The Red Wine was from France. Happy.”

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Posted 2 days ago

“simple order process and quick delivery thank you”

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Posted 2 days ago

“I have bought several items off Farrar and Tanner and have been completly satisfied every time .”

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Posted 2 days ago

“Bought as a present but presentation & delivery excellent.”

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Posted 3 days ago

“Having never purchased from this company previously , i was sceptical as you can imaging - quality of product, transporting and general logistics. I am very pleased to say they were unquestionabale form start to finish, always updating on progress and the quality of the object was 5 star”

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Posted 5 days ago

“Very good price, the hipflask was great quality and the engraving was perfect. Quick delivery too.”

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Posted 6 days ago

“Excellent overnight service when I ordered a personalised gift very last minute. The item was excellent quality and very well received by my nephew for his 18th birthday.”

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Posted 6 days ago

“Gift for my dad. Perfect. Arrived very quickly. Had his initials on the knife handle.”

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Posted 6 days ago

“Prompt delivery,nice and accurate engraving. It was a present and recipient loved it.”

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(Cheltenham) - Posted 6 days ago

“I ordered a glass with some engraving for a present and it quickly arrived, safely wrapped and is beautiful.”

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Posted 1 week ago

“Chess set was great, nice 21st Birthday present.”

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Posted 1 week ago

“I was disappointed with the poor quality of the gift wrapping for which I paid extra. I ended up re-wrapping it myself with proper wrapping paper. The item was also smaller than I had envisaged and didn't stand out as a quality product. Relative to the £125 I paid (including delivery), i was disappointed.”

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(Cheltenham) - Posted 1 week ago

Thank you for your feedback, and I’m really sorry to hear that you were disappointed with your order. We completely understand how important presentation is—especially when it’s a gift—and it’s disappointing to hear that our gift wrapping didn’t meet your expectations. I have refunded the gift wrap fee. We also regret that the product itself didn’t feel like good value for the price paid. We aim to provide both quality items and a great overall experience, so I’m sorry we’ve let you down on this occasion. Your comments have been passed to our team to review both the gift wrap quality and the product presentation. If you’d be happy to share any photos or further detail, we’d really appreciate the opportunity to make things right. My email address is Jamie@outdoor365.co.uk Kind Regards. Jamie Customer Service Farrar and Tanner

Posted 1 week ago

“The champagne flutes for 50th wedding anniversary ewre stunning! The engraving was beautiful. They were in a beautiful box & packed carefully. Shipped as agreed. Thank you.”

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Posted 1 week ago

“Great customer service and rapid delivery”

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(Cheltenham) - Posted 1 week ago

“I ordered a pink prosecco in a box with an inscribed wedding message on it. It arrived in good time, beautifully wrapped as ordered luxury, so didn't see it until unwrapped, but it was lovely.”

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(Cheltenham) - Posted 1 week ago

Farrar & Tanner is rated 4.8 based on 6,483 reviews