ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.41

3.4 Rating 2,815 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,815 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

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“The two lads who came to do the job were both polite and professional. They completed the work with smiles and competence. Thank you very much.”

Helpful Report

Posted 2 years ago

“This was my third time using AnyVan and I can confidently say it will also be my last. I requested to have two people (a driver and a helper) as I needed to move heavy furniture I could not move myself. One of the guys they sent behaved like it was his first ever day at the job - did not have a clue on how to safely lift furniture. They both tried to fit my kitchen table through the main door, realised it was too big, hit the nearby radiator and knocked it off the wall causing it to leak as the tubing was broken. Since I was a tenant at the property I was moving from, I had to call my agency, explain and ask for a plumber. Nevertheless to say, I had to pay for the plumber services myself. I submitted the invoice to AnyVan as soon as I received it but their answer was simply "sorry, it's past the 7 days!". I can't recall ever sending a complaint letter or writing a bad review online but I think their policy is absolutely unacceptable. I cannot express my disappointment for the overall service provided and for the lack of any sense of responsibility. I understand we all have to start somewhere in our line of job but it's a company's responsibility to ensure you are provided with the appropriate level of training, especially as this could result in ruining somebody else's property. I would have given it -5 stars but this was not possible.”

Helpful Report

Posted 2 years ago

“I am writing to express my disappointment and frustration with the recent van rental service I received from your company. I requested a van to move my home and asked for a video call to show all the items to avoid any misunderstandings and breakdown of communication, and to get a proper quote. I received a quote from your representative, and I agreed to it. However, on the day of the move, your team refused to move my American-style fridge, despite it being clearly visible in the video call. This resulted in additional costs of £70, which I was forced to pay. Moreover, the van that they sent was much smaller than what was agreed upon. This caused a great deal of inconvenience to me as I had to go through the entire process again and wasted a lot of time.”

Helpful Report

Posted 2 years ago

“This company takes 60% commission of what the client pay, driver gets 40% and need to pay tax from it and other costs. My van value is £36k and money you can earn with them won't even pay for the van itself, not mentioning servicing the van, fuel cost and making profit for living and for your future? They do not have their own fleet so the driver's vans who do jobs for them are being exploited! Drivers are working hard whole day and they pay you around £150 to £220 to go across UK doing like 300 miles a day leaving you empty on the delivery side and as I've said the driver pays for the fuel from his own money, insurance is on you, van maintenance etc, on YOU! If you work there you must be desperate.”

Helpful Report

Posted 2 years ago

“AVOID. AVOID. AVOID. AVOID. AVOID. I had booked to move 3 things.... king sized bed frame/mattress... This went perfectly.... A chest of drawers.... This went perfectly.... A double sized wardrobe.... This is where the hot mess of a journey begins. First collection, paid for removal/delivery and dismantle and assemble of all items.... The drivers didn't have time to dismantle/assemble my wardrobe on the drop time they were given. They contacted their head office and said it would 'take all day'. They had 5 other jobs to go to for the rest of the day. The head office had then asked me if I could rebook a team to dismantle and deliver for a few days later. I said sure, they refunded the dismantle/deliver but charged me a new bill for the newest delivery. So, I was out of pocket and had no wardrobe delivered and built on time. The 2nd delivery team arrived 3 days later and turned up 2 hours earlier than scheduled because ' my wardrobe would take a lot longer to dismantle and assemble than their other jobs'. So, a 2 hour early start and first issue with the drivers is that the wardrobe is 'too tall'. The driver asked if I had a stool/ladder, which I replied I hadn't because I was in the process of moving. His abrupt ' well I won't be able to complete your job' left me speechless so I drove to my new hone to get a step ladder to drive back to the old home. What team comes unequipped for a job!? Awful. So, out of pocket again by travel time/petrol just so the driver can COMPLETE the job he has accepted. On to the assembly, I was asked to help take lighter parts of the wardrobe up the stairs of my new building to which I didn't mind. I was then asked to help fiigure out HOW to assemble the wardrobe......... My face said it all. If I had known how to assemble this wardrobe I would have moved these pieces by MYSELF and completed the assembly MYSELF. The driver and the drivers mate were absolutely clueless on how to piece the wardrobe back together. They had managed to attach a side of the wardrobe to it's base before trying to attach the opposite side and rough handling it SO much that the area in which the side joined to the base had become damaged. The driver then replied ' I won't be able to complete your job ' and rang his head office to explain why..... I took pictures of the damage and was asked to make a claim through their customer care. The driver said ' oh this will be easy to replace, £50 at most, once you replace the base, you have my number... ring me and I will assemble for you. The damage claim policy is awful for people who experience any type of damage to their goods. The customer care team just seemed to repeat off script how to process a claim and had lack of empathy or compassion for the situation. It's like they continuously get these calls and had become robotic to respond in such a lifeless manner. The customer care team then sent a long list for a claim, to which I filled out accordingly. I then received an email stating that the company is not forcing the liability claim upon the driver so I will not be entitled to a refund.... The best option they can give me is a £50 refund. There was no solution to help finding a fix to the problem, even though stated in the customer care email that if 'it is possible to be fixed....' I was left again out of pocket and to this day as I write this, with a wardobe in pieces. I was hoping for a quick resolution to my issue and when over a week after my wardrobe was scheduled on the first van to be dismantled, delivered and assembled I am still awaiting my very insulting £50 refund. I had contested the result in which they chose to refund me just £50, but they were saying 'anyvan does not take any responsibility for any damage UNLESS you PAY MORE to have a "bigger' insurance of your items. Yet, they can just say ' we won't hold the drivers accountable ' and that will be another claim form to which you are out pocket and with damaged items. I have managed to find a fix for my wardobe, for £75..... My builder came to inspect the damage, he then told me the peice they had attached to the base WAS UPSIDE DOWN!!!!!!!! HOW! HOW IS THIS COMPANY ABLE TO HIRE SUCH FOOLS!!!!!!!!!! AVOID ANYVAN. No professionalism, no expertise,.no compassion, no customer service or resolution. It should take 3-5 working days for a refund and it's been nearly a week. Contacted again and was told 'another 3-5 working days, sorry for the delay'. Utter disgrace of a company. Will never use again. If you own a van and 1 screwdriver then you are qualified to work for anyvan, don't worry about knowledge and expertise, anyvan will not hold you accountable for any mistakes that happen. AVOID. AVOID. AVOID. AVOID. AVOID.”

Helpful Report

Posted 2 years ago

“Great service and very helpful drivers. We have booked a van to move to couple of hundred kilometers away and the drivers came the earliest date they gave on the time frame. They were very quick and did put all my items in less than 10 minutes. Delivery was prompt as discussed too. Can't recommend them enough.”

Helpful Report

Posted 2 years ago

“Everything about this company was perfect! From booking to tracking my delivery to the man with the van, brilliant! Highly recommend”

Helpful Report

Posted 2 years ago

“Great concept to allow jobs to be bid by multiple companies encourages a fair price to be set. Also allows the customer to easily select the best company based on performance. Overall very quick turn around for jobs: I placed a job bid on Saturday and by Thursday the following week it had been collected - four days later delivered as planned. Great work and happy on both sides.”

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Posted 2 years ago

“Absolutely brilliant service. Thanks a lot!”

Helpful Report

Posted 2 years ago

“Please be careful when booking with AnyVan. You are better off booking a local man and van. They craftily have disguised their measurements guide system. You tick the box for the size of your items, and would not even know there is a measurement guide. They will send a small van for a whole house move!!! Rude staff Emma. Please avoid this company. This is the first time I am ever giving a negative feedback to any company. It’s that bad. Thank you.”

Helpful Report

Posted 2 years ago

“Easy booking system. Great comms. Punctual, courteous delivery personnel.”

Helpful Report

Posted 2 years ago

“Very disappointing. Paid for premium service. But not enough boxes, no unpacking, terrible customer service who demanded extra money to spply thecright boxes. Avoid AnyVan.”

Helpful Report

Posted 2 years ago

“Everything was amazing. I’ve booked a van 1 day before I need it. Also I was able to chose hours. Driver - Patryk, send me message 45 minutes before he arrived and was really nice.”

Helpful Report

Posted 2 years ago

“Everything was amazing. I’ve booked a van 1 day before I need it. Also I was able to chose hours. Driver - Patryk, send me message 45 minutes before he arrived and was really nice.”

Helpful Report

Posted 2 years ago

“Professional, very friendly, good time keeping, affordable price.”

Helpful Report

Posted 2 years ago

“Very prompt and considerate driver”

Helpful Report

Posted 2 years ago

“Appalling service with ANYVAN. I contacted them and was continually asked for payment. I felt very pressured and paid, specifically requested a pick up time between 11am and 4pm from a furniture shop. I was told my pick up would be in the morning and be delivered by the afternoon. Imagine my upset when I discovered the next morning, through tracking sytem, that the driver was in London and had 5 more pick ups before mine and would under no circumstances be able to make it before 4pm. I contacted the driver who couldn't help and seemed very confused and said he might still make it (obviously knowing he wouldn't). I then phoned the Company and the person I spoke to was unbelievably rude and abrupt. He said 'how do you know how long it'll take him?' I explained that I was very aware of the time it takes to drive from central London and on top of that he had 5 other stops. He then blamed me for not picking an hourly time. I then explained I had specific stated times and had an email to prove this. He said he needed to ring the driver and I said no ive already spoken to the driver and told him what the driver said. He ignored me and let me on hold for 8 minutes. He then said that he have to rebook and charge me extra for it! I said there was no way I'd pay for something that was their fault. I then asked to cancel and have a full refund. The man refused and told me to 'check the small print' . I then asked to speak to his manager. He then put me back hold for ages. I eventually spoke to someone and explained how angry I was and how appalling I had been spoken to. He also asked how did I know the driver wouldnt be there on time? After another 5 minute conversation I told him I had the names of the companys CEO( Angus Elphinstone), the Managing director (Marc Clifton) and another manager Pathiq Trivedi. I asked his name and then he became very apologetic and I got an instant refund. I said I wanted the telephone coversation listen to and I wanted to make a further complaint. He said he would and I've never heard of the company since. I would never use or recommend this company. I then had no sofa to sit on and had to pay extra to have someone else deliver it ASAP.”

Helpful Report

Posted 2 years ago

“These people take incompetence to a higher level! Having decided I don't need their service, I responded by text to a text message to that effect and again to an email. These were not noted and when they called by phone I said the same thing. Yet I am still getting more emails from them asking for a response... Totally useless!”

Helpful Report

Posted 2 years ago

“Great service provided by Anyvan. We could book service in a short notice, get transparent pricing, option to amend the booking till day before and amazing delivery folks who did an excellent job with the move. All in all a fantastic service !”

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Posted 2 years ago

“They are quite considerate of timing and individual’s circumstances,their customer care is top notch,charges are quite reasonable too. I recommend.”

Helpful Report

Posted 2 years ago

ANYVAN is rated 3.4 based on 2,815 reviews