Booked a house move for 2nd June, we are both elderly disabled couple, suffering from diabetes, severe arthritis and other medical conditions, hence we booked their premier service package, including packing and unpacking, dismantling of big items and rebuilding, especially my medical bed, operated electrically, so had pre-booked and agreed at the time of booking and listed on work schedule as special. On the day of the move, first of all the van that was sent was too small, 2 people instead of a team. Arrived and started at 8.30am on the 2nd of June, The first couple of hours all was going well, half way through packing, we were told, we can't take this, take that and so forth, I asked what was wrong, they started asking for more money. I had just sold the property and needed to hand over the keys to new owners at 2pm that day. I had already talked into paying £1,355 for the move in advance, and they wanted a further £347.58, it seemed like we had a gun held to our heads to Pay otherwise they leave. As soon as the £347.58 was paid, they asked for more! Another £125, I asked why? They said it's for the second run they will do. I was only moving 3.5 miles away. If they had brought an adequate transport in the first place they wouldn't have had to do a second run. They couldn't even get a 3, 2 and single sofa set, in the van, with the other things that were booked. Needed adequate size of the transport for the move. In the end I paid £1,827.58 for the move. Even after paying what they asked for, they left some things behind but the new owners felt for us, due to our age and medical conditions and gave us the next few days to pick them up. It was 12.30am the next day, 3rd June when the movers left our new residence. There was no time to unpack anything, even though we had paid for it. My wife went to see everything was inplace for me to go sleep and noticed they hadn't hooked up my medical bed, the dryer and the washing machine was just left unconnected. I couldn't sleep in my bed due to my medical condition, Hence spent the night sitting in my armchair. Next morning my daughter came to help and started opening packed boxes, to get the kitchen started. She found one box with shoes at the bottom and a loaf of bread and some tea cakes on top! I think that was the bottom line for me. I would like the founding owner, Angus Elphinstone and the senior customer care executive named Stacey, to position their elderly parents or grandparents in our situation, then put their hand on their heart and tell us that we were justly treated?? That's hoping they have a heart! I hope this opens some eyes within the Anyvan organisation, not to promise anything, knowing it's not going to be fulfilled, avoiding the stress and suffering of elderly people. SORRY A BIG AVOID from me....!!