I had the most horrendous experience with this company. I was made aware that I would be contacted by the driver 30 minutes before his arrival at my house. It got to 15 minutes before the end of the time slot and no one had contacted me. I then went online to used the chat box feature to ask what was going on and a few minutes before the end of my time slot I was told my driver had cancelled and I may not get a new time slot until the following day. I was moving house and I could not just change my time slot to the following day as I was then out of my housing contract!