ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.41

3.4 Rating 2,815 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,815 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The drivers damaged the communal hallway by breaking the handrail in 2 places, the hinges and by making holes and scuff marks all across the walls. Even though I purchased insurance from AnyVan they claim it's not covered, despite me sending in date and timestamped photos and having 2 witnesses. My landlord has now deducted from the damage deposit £800 to cover replacement and fit of handrails and hinges, and carry out plastering and painting to the walls. I haven't even been refunded 1p. Terrible company who do not operate fairly based on principles of honesty and truth. Avoid at all costs!”

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Posted 2 years ago

“It was alright didn’t have any problems”

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Posted 2 years ago

“Efficient and professional, courteous and very helpful staff - great value.”

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Posted 2 years ago

“Great communication, user friendly booking system, very responsive at ALL times!!! Drivers are professional and go out of their way to make house move as stress free as possible!!! my forever choice for any house move!!!”

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Posted 2 years ago

“Great service from booking a slot to the delivery of my items. Great communication, Lovely delivery men very helpful and cheerful even at the end of a long day. Particularly liked the van tracking as it was reassuring and I could organise my day around the delivery time slot. I highly recommend them and will definitely use them again.”

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Posted 2 years ago

“Moved my camper van to the garage. Excellent service despite a late arrival due to problems on the motorway.”

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Posted 2 years ago

“Very pleased delivery men very pleasant. Delivered in good condition, would recommend Anyvan”

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Posted 2 years ago

“Never again! I filled in my request for a quote, got one, we agreed on it, and they sent a confirmation. Then a few days before the move, they called and tried to put the price up by £120 because „they did not realise“ that I ticked the box to move a piano. After a long discussion they „only“ put the price up by £40. Because it was only a few days until the moving date and I could not get anyone else by that time I agreed. Then on the moving day the drivers where adamant that the move would be only from ground floor to ground floor. They did not accept the confirmation from their own website where it clearly said: „3RD FLOOR WITH ELEVATOR“ (yes, it was written in capitals). Next up they called the head office to complain they had „to walk 200 meters to the door“ which was a lie, they had parked the van right outside the door, less then five meters away from the door. I could not be there in person because I was called into the hospital for an urgent operation and they would not listen to my friend who was left in charge. And then the head office had the audacity to call me whilst I was in the hospital waiting for my urgent cancer surgery and demanding more money!!! I told them to get lost. They are clearly trying to take advantage of my situation, being kicked out by a greedy buy-to-let landlord and being diagnosed with cancer at the same time. If I could give zero stars that would be more honest.”

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Posted 2 years ago

“should be called anyscam stay away , they avoid any responsibility when there is an issue pay for company directly plus we paid 4200 euro anyscam get 600 euro just for putting you in touch with a driver”

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Posted 2 years ago

“Perfect delivery from a friendly professional company well pleased”

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Posted 2 years ago

“They don't seem to vet their drivers. Mine showed up hours late, at the end of the day, in a hired van and were obviously dodgy. From now on I'll always use Shiply because you can see individual ratings and have direct contact with the delivery firm. Anyvan were completely uninterested when I contacted them to complain.”

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Posted 2 years ago

“Just avoid them. No refund even when no services offered. I wish I had read the reviews earlier.”

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Posted 2 years ago

“Terrific company. Tracking, price and delivery man….I couldn’t fault them. Definitely use this company again. Really impressed!”

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Posted 2 years ago

“Horrible experience. Do not rely on this company. Cancelled our move the afternoon of our moving day. Showed no remorse and offered no alternate solutions. Our move was booked months in advance but when the driver was late, I contacted him with photos of our things, to which he replied he would actually be hours later than the scheduled time. He asked would we prefer to have an alternate driver come in his place so that they could arrive on time, to which we replied that we would. Navaratnam told us that he would arrange this with Anyvan and we would hear from them shortly. We heard nothing. After waiting on hold for an extended period of time, we were told our driver had taken himself off the job and there would be no drivers coming in his place, but that this was ok because they could send a driver the following week. We were moving from Wales to England with international flights arranged the following day. It was not ok. Abdul, the customer service representative, proposed no solutions, until I insisted that he call the original mover and reassign him the job. Twice, Abdul said that he had been in contact with the driver who clarified that his pick-up time would now be later than the previous estimate. I told Abdul that we would manage the lateness of the pick-up, we just needed the items moved the day we had agreed upon. Despite Navaratnam having confirmed that he was available to do the move, Abdul did not arrange this to take place, breaching their contract, causing us significant stress and forcing us to bear excessive additional costs in finding an emergency moving company to come immediately. The only apology that we received was at the end of our last phone call, where we were told 'We are sorry that we have not been able to provide what you had expected from us'. Having contacted the complaints department, asking only for compensation in the difference of payment we had to make to the emergency company, we were quoted their contract saying that if their drivers are unable to perform their service they would contact us. (Which they did not do). It was also abundantly clear that the driver was able to do the delivery, he simply chose not to. Other experiences included: - Being cut-off mid sentence by being put on hold when Abdul disagreed with what I was saying - Not having our pick-up time confirmed until late in the evening the night before. Despite several phone calls promising this confirmation at an earlier time. - Needing to call and wait on the customer service line repeatedly when people promised to call back within a defined amount of time and did not.”

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Posted 2 years ago

“Do not use this company, DO NOT My booking 26th Jan , The van running late to pick up, for saving the workers time I moved all the things from 3rd floors to ground( which was I paid for ) and waiting for picking up. which is furious to find that , The online website made mistakes of my booking leave the driver no space for my items to fit at all, I book 2weeks in advance, they have to cancel it in front of me. The customer service make it feels like doing me a favour to rebook the time for me, since they mess up the case, I requested direct van in a different day, and the customer service basically can’t give me a guarantee time and also it is not possible to have a direct van, they already mess up the booking, now even messed up the solutions. Basically take it or leave it. Completely ignored my request I have to carry all the items back to 3rd floor (no lifts), my drop off location has to be rescheduled and I have to apologise for the reschedule, which is not even my fault. The rebooking date (30th) in the morning I requested (on 26th) my items to be delivered by 2pm, but the day I only find out they playing a trick that only “pick up by 2pm” which is not what I we agreed on the phone. my drop off location closed every early , and I contacted Anyvan customer service Now that’s the disaster case getting worse, the client advisor called me like she own the company with an extremely rude attitude not caring my questions but only shout at me that take it or leave it . I am purchasing the service not just a van and I didn’t expect that treat client like this horrible attitude and I had to ask for refund which anyvan refused I didn’t receive any service and even experienced a disaster service , now they are not even give back my money I have to report this serious case for their multiple crazy ways horrible treat the client , and dealing with the first mistakes like they are the only company in the world and stealing money from both way, I used Anyvan few times before didn’t expect this company is getting worse and worse. talked with the driver last time I also find out they are being treated badly, the customer service represented and reflecting the whole company, Do not use this company, do not recommend, imagine if they damage your items. They will become your nightmare Just look their reply , they are not sorry and there is no solution for their mistakes, and they will still take your money without even service”

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Posted 2 years ago

“I worker for any van and i can say they pay you s....t and rush you and if you come late they reduct your money . They treat you like a...t i suffert working for Tham no no mohre . I hope they crash Ian day please do not book whit Tham any.”

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Posted 2 years ago

“Adrian and his assistant were very respectful , they did an excellent job and consulted with me on positioning of the item and made sure I was happy with the service they had provided before they left.”

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Posted 2 years ago

“This company totally ripped me off! getting stuff wrong on the inventory, not knowing the difference between a playhouse and a shed. telling me that the move will run smoothly as there is a 10% leeway on its then charging me £140 more for not many extra boxes. I provided proof about it being a shed as I forwarded them an email about it. despite paying £140 extra they still left the shed and plant pots because they had plants in them. PLANT POTS NORMALLY DO...funny that! also charged an added £144 because I rang up 5 days before for advice on what time slot I should have because the house im moving into will leave around 2 pm. I asked her which slot she recommends and she said 10-12. this as well as me making booking for 2 men and 3 turning up meant I was done by 11.15 and was then charged the wait time. The agent got this time wrong and I paid the price... I was told Anyvan cover the costs if its an agents error now they are backtracking. also I have had to gather phone call evidence and show them emails of me saying it is a shed not a playhouse, this whole experience has been really stressful and cost me £770 for a 26sqm tiny flats belongings to go 4 miles down the road! not to mention there is still a shed and plant pots at the old property. also the agent called me a liar so I asked for phone evidence. I now have that phone evidence and I can see that was said and confirm what I already knew, that its them who have given me false information and not done the inventory correctly in the first place....avoid any van, even the drivers told me they do this to so many customers!”

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Posted 2 years ago

“DREADFUL! I had to use AnyVan as my removal co. cancelled 36 hours before house completion... AnyVan were available-that's the positive. Long story short: arrived with someone else's enormous sofa, so my stuff didn't fit in! I'd paid £1400+ (Double what my original company wanted) and then at 2.15pmish (hours after the sale had gone through and I was technically in breach of contract) I had to book another van from another company, costing me a further £750! The sofa was then delivered before my stuff and the lorry eventually arrived at my new home at 9.16pm!!! The additional drivers that I had paid extra for then helped AnyVan operators unload and all lorries left at 1am! Yes, throughout the day I kept AnyVan aware and they did NOTHING. Theo told me that the lorry was not allowed to carry other people's stuff and spoke to the driver-fat lot of good that did. He then said he'd see if he could get another vehicle to help and he'd get back to me in a couple of hours. Maybe. It's a removal company and everyone knows that moving house is stressful so why add to that stress AnyVan, by being incompetent in the moment? What choice did you leave me with when I was already in breach of contract and could have been sued by the new owner of my ex property! As I moved just before Christmas I wrote a complaint to AnyVan at the start of the new year-I just couldn't face it ruining my christmas. Outlined some damage that had occurred (I've found more since) but AnyVan took great delight in stating that they weren't responsible as it was outside the one week reporting period. After that, AnyVan did nothing for three weeks despite my reminding them. Then I was offered a paltry sum. Honestly, I was being patient but the figure was so insulting for what they put me through that now I'll review then anywhere I can! If you want to move one item, fine. For removals, forget it. They are SO expensive compared to other companies and their slogan could not be less true.”

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Posted 2 years ago

“I’d highly recommend this company. The price was competitive and the team made sure everything went smoothly on the day. Polite and professional.”

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Posted 2 years ago

ANYVAN is rated 3.4 based on 2,815 reviews