ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

3.5 Rating 2,969 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 2,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. I did a house removal from London to Glasgow. They help carry and deliver my stuffs within the same day. The drivers are very kind, efficient and take good care of my goods. I will definitely choose anyvan again.”

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Posted 2 years ago

“I completed my house removal with ANYVAN yesterday from London to Glasgow. The goods were delivered within the same day. The drivers are very helpful, kind and efficient. I will choose anyvan again if needed.”

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Posted 2 years ago

“Was told if I booked on same day as I had received my quotation would secure quotation price of £520 due to their 'live pricing' policy, fair enough..... my parents were paying, so I was quoted by Rauo at 11:58am. My mother rang and put card details to secure the booking at 13:11 THE SAME DAY! When she had her confirmation email through Anyvan had increased the charge to £785! They say this is to 'live pricing' but also tell you when delivering quotation that your price will freeze if you contact on the same day as quotation is booked, which is clearly absolute rubbish. Customer service agent when I rang to query this and ask for the service at the price that was quoted, was very rude and unbothered. Would do nothing to see if he could do anything to help with pricing, and was very arrogant on the telephone. I ended up completely cancelling the booking. Be careful..... Would definetly not recommend this company.”

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Posted 2 years ago

“The driver and helper were so extremely helpful and efficient. Very happy with the punctuality and ease.”

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Posted 2 years ago

“Never showed up and never let us know they weren’t coming! Stuck on a Saturday afternoon with a house full of furniture and all van hire companies shut. Thanks so much you totally useless company!”

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Posted 2 years ago

“Anyvan are appalling. Having damaged all of our furniture, the walls of the house we moved into and extorting cash from us to take the items we had paid to have removed, they returned an email with the following, quoted verbatim : As AnyVan is not in a regulated industry, nor are we a member of any trade organisations, it means we do not fall under the jurisdiction of any ombudsman or Alternative Dispute Resolution Scheme (ADR). Basically they are claiming there is no resolution process and they sold us a sham insurance policy that they have no intention of honouring. If you used anyvan, and you paid on credit card, I suggest going through section 75 through your issuer or charging back the costs of you can. Avoid, avoid, avoid!”

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Posted 2 years ago

“Easy to deal with. Prompt arrival to load the van, and unload at new property. Would definitely recommend.”

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Posted 2 years ago

“Great website, very easy to use and the driver was great, good communication and patience”

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Posted 2 years ago

“Easy to deal with. Prompt arrival to load the van, and unload at new property. Would definitely recommend.”

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Posted 2 years ago

“The removals team they supplied were incompetent and the vehicle they supplied inadequate. They damaged almost every piece of furniture, ranging from large scratches, holes you can put your fist through to doors torn from cabinets. They caused over £2000 of damage and offered £76 in compensation. You'd be better off sticking a match to your existing furniture and buy it all again new.”

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Posted 2 years ago

“The company did a really good job all round. Prompt delivery times, polite and helpful staff and all my items arrived in good condition. Can't fault the service at all.”

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Posted 2 years ago

“DO NOT USE ANYVAN - If I could give them 0 I would. Booked using the website for 2 bookcases and a king size bed/mattress. Guys show up 1.5 hours late (8pm on a Sunday) and refuse to take the stuff unless they get extra money - they threaten to leave it there on the pavement. We have to agree to pay extra as we have no other choice, and give £30 more (on top of the £115 from Anyvan). I called Anyvan to complain today and they said that this happens a lot but cash in hand transactions aren’t covered - this means the drivers KNOW they will get away with it. Absolutely disgusting - I’ve never felt so pressured by people before and they were exceptionally hostile. DO NOT USE THEIR SERVICES.”

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Posted 2 years ago

“The service is great and very cheap compared to most transport companies. The driver was very helpful.”

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Posted 2 years ago

“Absolutely superb service. Cannot fault them at all. I was kept up to date through the whole journey. Other companies should take note. Brilliant, excellent and superb. Thoroughly recommend.”

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Posted 2 years ago

“Very friendly, professional service. All items were treated with care. Highly recommend!”

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Posted 2 years ago

“Hassle free experience . Would recommended .”

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Posted 2 years ago

“They hire out the jobs to third party transport companies. The third party transport companies broke and damaged thousands of pounds worth of our items. They demanded more money. Threatened to leave items behind if we didn’t move them ourself (we paid for them to move everything). I have called to complain and essentially got “sorry you feel that way but you can’t prove that your damaged items and damaged walls and floors weren’t like that before”. Go with someone local, not this horrendous company!”

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Posted 2 years ago

“Anyvan company is disgusting. They flaked, did not contact me until after the delivery date/time scheduled with a copy of this email below. However they also lied to my sister saying their van had broken down and would call her when they were able to show up but never contacted her again. They lied, they flaked and I found out after the event AVOID THIS COMPANY AT ALL COST! -- Hi Amira, I trust this email finds you were well. I tried giving you a call to better discuss your AnyVan booking AV8032618. We have been unsuccessful in getting you a driver to come and accommodate you with your move today, due to low availability on drivers within your collection area. Is it possible for us to reschedule your booking for either Wednesday or Thursday. I understand this is not ideal, however we do have confirmed drivers available for these days. Could I politely request that you reply directly to this email with the requested information. Alternately you can reach out to our Live Chat Team. Please click on the link below and wait 5 seconds for the Initiate chat option to appear: With Gratitude, Stacey, Customer Care Executive Date of experience: September 05, 2023”

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Posted 2 years ago

“Punctual, polite and very helpful.”

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Posted 2 years ago

“Arguably the worst moving company I have used in my entire existence. I had to pay roughly £1000 for a 1 bed move and storage. All due to extra fees. You are better off going with a smaller company or easy storage. Used them no issue. I am in utter shock to be honest, I paid a fee to move. Then paid again to reschedule. Then because I didn’t realise that I had to pay for that week of storage they cancelled my move and told me if I wanted my stuff I’d have to pay 50% of the total move fee again. So imagine, £200 something for the initial move, way more storage time than I wanted, £226 to get my stuff back, plus £50 to reschedule plus £113. Plus all of the storage fees that accumulated. Don’t do it to yourselves, it may seem convenient at the time when you need it last minute but you will thank yourself that you went with a company that actually cares.”

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Posted 2 years ago

ANYVAN is rated 3.5 based on 2,969 reviews