ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.41

3.4 Rating 2,815 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,815 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So many to list Avoid this removal company - it is not a removal service in any professional sense. It is an itemised service not suitable for a home removal - all done remotely, the van sent to small for the job , I had requested some packing this did not happen. At least 1/3 of items not taken and had to arrange alternatives arrangement at further costs. Drivers I understand not get recompensed fairly for their work so the company keeps most of the fees. It is a total scam. Customer service says they will ring back they don’t - all based in South Africa despite London numbers. If you are in the process of a complicated move there is no accountability on their part. Biggest expensive mistake I made in choosing them Refund seems highly unlikely- they say they investigate but it is certainly not a two way process.”

Helpful Report

Posted 2 years ago

“Great live tracking and on time delivery and very helpful staff.”

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Posted 2 years ago

“Shame there isn't a 0 star option. Absolutely useless no refund after no show rediculous”

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Posted 2 years ago

“The driver turns up. He's grumpy and rude. He barely speaks English. He only wants to take the exact things I entered into the online system. I thought you just needed to enter a rough estimate to get the right size van and time slot. This is exactly how the removals service I used last year worked - god knows why I didn't just use them again... The additional stuff cost another £290. So I ended up spending the princely sum of £427 in total to hire a man with a van for 2 hours and 15 minutes - and half an hour of that time was spent by the driver faffing about on the app on his phone! For that price, I'd expect to have a massage and a cocktail whilst people did all the moving for me but sadly no! I was a sweating mess as I did as much work loading/unloading as he did (to be clear, I didn't mind getting stuck in but just not when I've paid that much money...) But it's okay, the driver offered to just take the stuff without entering it into Anyvan's system for £150 cash-in-hand - what a bargain! And he also offered to take me to the new place for the same price as the Uber I ordered. Yeah, no thanks. I'll take a taxi where it's safe and where I won't be charged an extra £779946 to take the two rucksacks and coat I had with me. This company is a total scam. The driver was sketchy as hell and I genuinely didn't feel safe around him. Moving house is a really stressful process at the best of times and this was the absolute last thing I needed. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“Worst company I have ever used Failed to deliver 2 days running Poor excuses Poor contact details Stay well clear of this company Customer services shocking”

Helpful Report

Posted 2 years ago

“Excellent start off customer service to start but everything goes down hill very fast from their. The 2 guys that did our move took their time. It took them a solid hour before they started to load the van & then had to be sitting down & have a break after every item loaded. The previous time we moved it took 2 guys 3 hours to completely load everything from my house, with Anyvan it took them 6 hours and in the end they left quite a bit of stuff behind claiming the van was too heavy. I paid extra for them to disconnect 2 washing machine and an American fridge freezer, At the final destination they only connected 1 washing machine, the fridge freezer wasn't working (I had to pay someone else to come and assembly and connect it properly) they never refunded the money for the service not provided. Quite a bit of my furniture has been scratch, so overall very unhappy with the service received - & quite discussted with the fact that the driver asked me to please give them a 5star rating (if you want a 5star rating give 5star service)”

Helpful Report

Posted 2 years ago

“I had the worst experience with ANYVAN PLEASE DO NOT USE THEM. VERY POOR CUSTOMER SERVICE. IMPOSSIBLE TO CONTACT THEM WHEN THINGS GO WRONG. IF YOU WANT A HEADACHE AND DISASTER ON A MOVE USE THEM.”

Helpful Report

Posted 2 years ago

“Couldn't ask for a wonderful company, from the start of the booking to the finish of the removal, the team were fantastic, so friendly, on time, fast, def will recommend them and use them again.”

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Posted 2 years ago

“anyvan were very simple to deal with- their communication was excellent and they were punctual, and careful. Excellent!!”

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Posted 2 years ago

“Very well done job.”

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Posted 2 years ago

“As usual , excellent service.”

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Posted 2 years ago

“Please avoid using this company Missed work and Waited all day and goods were not delivered as promised Once you have paid, you cant get through to them No tracking service Contacted the driver tel number provided. The driver was is in Europe !”

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Posted 2 years ago

“The two lads who came to do the job were both polite and professional. They completed the work with smiles and competence. Thank you very much.”

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Posted 2 years ago

“Brilliant service Friendly Brilliant customer service Defiantly Recommend to a friend/family member”

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Posted 2 years ago

“Brilliant service Friendly Brilliant customer service Defiantly Recommend to a friend/family member”

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Posted 2 years ago

“Awful experience! Our boxes were too large supposedly (even though that's the biggest size u can select) so the driver refused to fit what he could in the space allocated and was only going to take 5 items in the end so we made the mistake of cancelling which has led to no compensation whatsoever and being ghosted by customer service. If I'd allowed them to take the 5 items they'd no doubt have said they provided a service and would still have given no compensation. Avoid this company!”

Helpful Report

Posted 2 years ago

“Great experience, fair prices and an outstanding performance, Driver was extremely punctual , very polite and efficient, got the truck loaded in no time! I moved across country and everything was done in the same day and arrived with no incident! Highly recommend”

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Posted 2 years ago

“Good service for delivery”

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Posted 2 years ago

“The guys had a problem taking off their shoes on a wet rainy day when I had just spent £4,000 on new carpets. They did not know what shoe covers were! They arrived with a CheckaTrade sticker on their van but again seemed to be telling me they weren’t CheckaTrade, but the van was 🤣 All in all a shoddy set up”

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Posted 2 years ago

“This is my fourth time using Anyvan. Always receive professional service, on time, good communication and no issues with completive cost.”

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Posted 2 years ago

ANYVAN is rated 3.4 based on 2,815 reviews