ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

3.4 Rating 2,838 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,838 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The removal team were polite and very helpful. They were punctual, respectful of my things and the buildings. Texts enabled me to track where the vans were at all times. I would recommend AnyVan, without hesitation.”

Helpful Report

Posted 4 years ago

“So, it all sounds like a good plan, Booked a pick up of my car for delivery to the specialist 150 miles away. Booking was easy, booking follow up all good, pricing ...OK. "We will send you a link t track your driver". All fine and dandy, I book the specialist repair guys [not cheap] for that day and the following morning. Anyway long story short, basically the driver couldn't be bothered to do thee job on the day booked and decided to do it the next morning. Many exchanges with Anyvan on phone and Chat. No apology, no sympathy, aggressive responses "not our fault" basically suck it up we have your money. The couldn't care less about their customers and are actively unpleasant when challenged. AVOID LIKE THE PLAGUE!!!!”

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Posted 4 years ago

“The two guys were brilliant as the sofa they were moving for us was huge and very very heavy. Although it was really a struggle to get it in the house they did it with good cheer and even put it together for us. I would definitely use them again.”

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Posted 4 years ago

“Just don’t bother, if you want to get cancelled on last minute and left in a bad situation then book with these guys , got let down last minute on the day of our move which caused absolute chaos! go with a local business not these scammers.”

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Posted 4 years ago

“Pickup & delivery was perfect, both guys were polite & followed all current guidelines. I would use ANYVAN again & will recommend to family & friends. Thanks guys for a job well done.”

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Posted 4 years ago

“Arrived right on time, very swift was all done in a few mins! Would highly recommend!”

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Posted 4 years ago

“excellent service, did what was expected no issues wold definitely use again and can recommend to move any high end car”

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Posted 4 years ago

“Arrived on time, really helpful friendly team, and on delivery they couldn’t do enough to make it all go smoothly. Big thanks for a job well done!”

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Posted 4 years ago

“Very good service from start to finish”

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Posted 4 years ago

“Arrived on time, really helpful friendly team, and on delivery they couldn’t do enough to make it all go smoothly. Big thanks for a job well done!”

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Posted 4 years ago

“Arrived on time, items collected and delivered with care and delivered on time. Will use again.”

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Posted 4 years ago

“My experience with anyvan was fantastic. My two removers were very helpful indeed and i can't recommend you highly enough. David.”

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Posted 4 years ago

“Excellent service from start to finish. Would highly recommend.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“I have used and recommended anyvan several times now. They are always, very quick, very professional and the drivers are very polite and treat motorbikes with complete respect and care. I would not use anyone else to collect or deliver a bike. A great company”

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Posted 4 years ago

“Excellent service throughout worked so hard highly recommended”

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Posted 4 years ago

“CAUTION! Be careful when you book with Anyvan and SebyUK. Whilst they were carrying the boxes in the living room and I was running after my toddler, I left my bag open with Airpods inside on the counter. I checked my bag in the car going to our new flat as I use my Airpods daily and well they were not in my bag anymore. Anyvan did not help at all even though they have the “we are waiting to help you" slogan. Be careful with you valuables. You let strangers into your house, don’t forget that. Other than that, they did a OK job. We had many more items than what we quoted initially and so we got them to requote and agreed to pay a good amount more. Due to concern of fitting everything we asked them to take the larger and heavier items first so that we can take the remaining in the car. They did not listen to this and having to tell them 3 times they still didn't. One person could speak broken English, the other guy did not speak English at all. This meant that we had to spend all Sunday moving really big boxes in the car which could have been avoided if they had listened. They were a bit rough in handling items but OK for most part. Overall, I would NEVER use Anyvan or SebyUK again. Customer care is definitely not their priority, essentially: you get what you pay for.”

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Posted 4 years ago

“Excellent service, punctual and efficient as always. Can’t recommend enough!”

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Posted 4 years ago

“Beware if you need to cancel, booked this morning Saturday for Monday removal, had to cancel (Saturday afternoon) and they only will refund 50% They need 48hrs notice for 100% refund, absolutely shocking, even when I booked it wasn't 48hrs so beware funny how the refund takes 3-5 days though”

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Posted 4 years ago

“A very straightforward and helpful service.”

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Posted 4 years ago

ANYVAN is rated 3.4 based on 2,838 reviews