ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

3.5 Rating 3,105 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 3,105 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

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“Have used a number of times. Excellent”

Helpful Report

Posted 4 years ago

“I would like to report criminal activity of Anyvan. I phoned anyvan for complete home removal. I told them I need a large lorry to fit my belongings. They said they have available lorry. They asked a payment of £1280 and I paid in full. On the collection day, they come with the smallest van ever and took less than half of the items and left me on my own with the furniture on the street as the house is sold.”

Helpful Report

Posted 4 years ago

“Do not use this company!!!! I am disabled and had a 50 inch curve for my bedroom. Hardly used as my main TV was in my lounge! Moved away and was assured they were covered by insurance. It was not touched by anyone but them put on my new bedroom floor! Sky came out for connecting my tv went upstairs and informed me your TV screen is damaged!!!! Rang them straight away it took 48hrs only to investigate!!!sent receipts of payment To them they refused as I didn't have a picture of it before they moved it!!! I have lost something that I rely on sick in bed shame on them!!! My proof of purchase should be 100%proof you have denied someone sick there TV!!!!!!! I have photos of what was done and sent it to them will now need a solicitor to fight for me more money”

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Posted 4 years ago

“I was a bit worried, just doing this from the Internet, but it was fuss free, straightforward and the call centre team were brilliant and quick to reply. Delivery crew respectful and efficient. Would highly recommend and will definitely use them again.”

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Posted 4 years ago

“They were absolutely brilliant couldn't ask for any better would definitely recommend them to anyone else and would use them again!”

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Posted 4 years ago

“The young men collecting the 2 sofas were polite, efficient and professional. Thoroughly recommend ANYVAN”

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Posted 4 years ago

“Worst company do not use they are a con… orst company do not use they are a con… Worst company do not use they are a con they damage the property and lie about everything please avoid I’m a going to watch dog the sales people mislead and they send people out of prison do not use this company, they have stolen thousand pounds (£1000) worth of my stuff, including all my certificates qualifications.”

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Posted 4 years ago

“Our delivery from Portobello to Joppa was accomplished promptly, courteously and with good humour. We will certainly recommend your service. The two delivery men could not have been more helpful - and we wish them well.”

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Posted 4 years ago

“Guys were punctual and friendly would use Anyvan again”

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Posted 4 years ago

“Absolute rubbish company. Don’t use them !!”

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Posted 4 years ago

“Very efficient, helpful, well organised administration; and very competent and friendly removal men. Could not have been better.”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Awful company, horrendous customer service and failed transport. We waited for over 6 hours only for our car pick/up delivery to be cancelled. Communication with the "driver" was rude and sparse at best. The transport had to be rearranged for another day meaning, as a small business owner, we lost income. Anyvan showed awful customer service and while they were apologetic, they were very difficult to get hold of and declined any kind of compensation despite us having paid extra for a next day, afternoon pick up. I was disgusted by them. If I could rate them 0 star, I would - 1 star is miss leading.”

Helpful Report

Posted 4 years ago

“So bad. So so bad. Showed up without enough space for the things I'd booked, damaged my items, the driver forged my signature and said I'd signed to say I'd received them all in good condition, and the customer service team are constantly changing their story to avoid paying compensation. Made up a story about them taking 'extra stuff' and that's why they didn't have the space (completely untrue, of course). Refuse to pay compensation even when they're totally in the wrong. Absolutely horrific experience which made a stressful move 1000 x more stressful. Just go anywhere else.”

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Posted 4 years ago

“Any van are value for money great”

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Posted 4 years ago

“Anywan provided a great service keeping all my things safe during the move. There was a little uncertainty about how many vans / people were coming to do the move until the end but I guess that not something I should have worried about.”

Helpful Report

Posted 4 years ago

“Disgusting, and unprofessional. Avoid at all costs. On the day of the move, I get a call to say my storage was on the first floor and that I must pay 25 immediately. I was very confused because I never stated that in the phone call. But I paid it. Then they called again because they couldn’t open the padlock, I reassured them they had the right code so it worked. Then 30 minutes later I got a call telling me to give verbal consent that if they broke anything while they attempted to open the door, it would be on me. I refused because I had heard them access it earlier when they called. The drivers arrived, LATE and in a terrible mood. Firstly, despite ample parking space, the drive insisted he could not fit so he mounted the walking path and parked on the pavement. He then immediately told me they had another job and were also running very late and that my things were a lot. I then asked what they wanted to do and if they would even assemble my bed. The driver clearly stressed told me to call anyvan and take it up with them. I called them and was told if I would be happy to get a refund for the bed assembly. They also spoke to the driver. Then the driver said I was not on the ground floor as I stated but rather on the second floor. And once again I had to pay immediately. I did and once again I was so confused because I would never lie about something like that. Now without any moving equipment, they start to lift things, stressed, dragging and pulling as they saw fit. All boxes were broken, my items were destroyed, my mattress, microwave were all damaged. I have moved before and I know there is equipment to use to avoid this. They had none. At the end, there were 12 boxes left and the driver said, he simply had to leave because he needed to also drop off his friend. I had to negotiate with them. In the end they took in 4 boxes and I was left to carry in the 8. I immediately notice as they were leaving that a few of my items were missing, I turn to them and ask, where is my padlock and some items seem to be missing. They tell me that they left behind everything that was not on the inventory. That evening I called customer service to extra how a series of mistakes starting with getting my booking wrong had resulted in me not being at the location and my things being left behind. I also explained the damage. The customer service then believed that as a gesture of goodwill, he would refund 10 pounds which was later increased to 15. I asked customer service why the driver had made claims that I lied about which floor I lived on. He said that apparently, they don't ask people which floor they live on but expect customers to disclose it. Why on earth should that be the responsibility of the customer to disclose this. I was told that the default is on the ground floor and if it is not then you are charged extra. The company should ask people. Oh in the end I ended up paying another 250 to hire another van to bring the things left behind. I also claimed as alot of my goods were damaged and totally they added up to to a cost on over 500. I have been offered 100. Not sure what the 100 is meant to cover. I provided photos and I was being asked to prove if I had photos of items before I moved. Who takes photos of their mattress, microwave, glasses to store for when criminal companies like anyvan might want that as evidence??”

Helpful Report

Posted 4 years ago

“Please don't use this company! The good reviews must be fake booked 10 days ago for sofa collection for a 7am-12 collection. got a call at 10.40 to say the job had not been allocated and will not happen today! shocking service. massive call centre in south Africa going by the accent. 5 phone calls later and still no date or time for collection. Very bad experience. keep away!”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Fantastic service from start to finish. Caring guys took care of my stuff. Worked incredibly hard. Awesome”

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Posted 4 years ago

ANYVAN is rated 3.5 based on 3,105 reviews