ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

3.4 Rating 2,837 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,837 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and communication. I would fully recommend this company. Reliable and value for money.”

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Posted 4 years ago

“The care the staff took in moving my belongings was exemplary. They worked so hard, and so cheerfully. Ovi and Adrian are a credit to the company. I would recommend this company without any problems. Great customer service and care from booking to completion of moving”

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Posted 4 years ago

“Booked a collection slot between 8-10. I’ve checked the tracking and the van is still Harrow north London and I am Bexley south London so it’s going to be at least an hour! Such a shame as Booking was so easy and I was going to use them again next week! I doubt it’s the fault of the driver. Whoever or whatever sorts the routes needs a better geographical knowledge. Not happy at all.”

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Posted 4 years ago

“2 items of jewellery were stolen and the driver urinated outside my new home. AnyVan support "spoke to the driver", then after that, no help at all. No refund was offered. I very much regret using this company.”

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Posted 4 years ago

“Excellent and very helpful team. Made the move almost a pleasure !!!”

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Posted 4 years ago

“Courteous driver- great value for money and saved my bacon of how to get the stuff moved. Will use again for certain”

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Posted 4 years ago

“Excellent service from Mark would highly recommend couldnt be better”

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Posted 4 years ago

“No refund at any cost but will happily do other jobs for you what a cheek”

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Posted 4 years ago

“Great service! Saved £££ would definitely use again”

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Posted 4 years ago

“I have used Anyvan for a few years now. However, this time was different. I had listed the items to be loaded onto the van and expected that they would take other smaller not listed as they have done previously, but no these two did not, they stuck firmly to the actual items listed. Therefore I had to make two journeys back to collect the items that they wouldn't take. Not impressed!”

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Posted 4 years ago

“Really friendly and efficient service!”

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Posted 4 years ago

“You will end up paying for moving your own items I arranged my items to be moved to 10th floor by lift, and their mover refused to move them anywhere above the ground floor. When I complained about it, they didn't even offer me the price difference I paid. I received a warning from council and risk my tenancy agreement because of their failure in service. I only get a little increased amount of refund offer after I contacted their CEO and I was already exhausted dealing with such a small issue so I accepted it but it felt nowhere near justifying the damage and distress they caused. I have been using their service since 2014 but that's it! Never again! You just end up moving your own stuff when you work with them. They also have 0 respect for their customers.”

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Posted 4 years ago

“Brilliant. Would recommend any van”

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Posted 4 years ago

“Great service, easy to use.”

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Posted 4 years ago

“The worst experience I have ever had- I move a lot due to my work, and I have severe health problems. I paid over £300 and was assured the guys would move the heavy stuff down. They refused to move things that weren't in tiny boxes they supplied which meant my larger items were left for me. Anything i pack before they came was not moved. I have paid leave local “man with a van” many times and they couldn't do enough for me- this was a shock. I realise now any time you pay BEFORE the job you are likely to get less enthusiastic staff. I won't do that again. Waste of time and money and really left me in the lurch - not even an apology from company- they just deactivated my ability to use the chat function (despite me being perfectly nice to those I conversed with - after all it wasn't that persons fault). That says a lot about this company, big companies often lack customer service, this is no exception. The movers that attended didn’t speak any english ( im not being nasty saying this, its just i couldnt explain to them that i needed the help with the heavier items). Anyway, DONT USE THEM, get a local guy with a van, much more likely to be decent, fair and helpful”

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Posted 4 years ago

“Anyvan made the move so much easier.The man was very helpful”

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Posted 4 years ago

“Nice experienced guys, knew what they were doing. They used the space I had at the storage depot very effectively.”

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Posted 4 years ago

“On pr about the 14th January 2021 we made a provisional booking with AnyVan with a possible removal date of 25th January 2021. At that time AnyVan required that we give them a DEBIT card number just to secure the provisional booking. A few days later on 21 January 2021 we advised AnyVan that the date of 25th January 2021 would not be possible as one of the people in the chain had problems preventing the chain to complete. AnyVan asked when we expected to be able to move and we told them that we had absolutly no idea. AnyVan then said that they would FREEZE our account and when we were ready to move to let them know, which was fine. We heard nothing more from AnyVan until we advised them on Wednesday 24th February that the chain had collapsed and we would not now be moving and we wished to cancel the booking altogether. The very next morning we received an email from AnyVan advising us of a "Successful Settlement" and that they had taken the sum of £885.00 from our Debit Card. I immediately called AnyVan and asked why they had taken £885.00 from our debit card without advising us they intended doing so or asking our permission to take the money. This after advising them just the day before that the move was cancelled. A coincidence ? That seemed like a little more than a coincidence given that we hadn't heard a word from AnyVan since the 21st January 2021 until the day after we advise them that the move was cancelled that being on the 24th February 2021. After a long discussion with AnyVan they agreed to return the £885.00 in "A FEW DAYS". I retorted that a Few Days was not good enough and again pointed out that they had taken the £885.00 without asking or advising us that they intended doing that. I also told them that as the money was taken without our knowledge or consent we wanted the money back immediately and did not want to wait for it to be returned at their convenience is a FEW DAYS. This of course fell on deaf ears. I then immediately sent an email to the CEO of AnyVan (Angus Elphinstone) reiterating the whole sordid story. About two hours later I received a call from, not Mr Elphinstone, but a young girl, apologising for their error but was unable to expedite a refund of the £885.00. In conclusion, AnyVan seem cannot be trusted and is extremely uncooperative. My advice is to AVOID THEM LIKE THE PLAGUE. BLS.”

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Posted 4 years ago

“Everything was very good from initial booking till the day anyvan took payment Then on the day of removal they sent out a crew that was very inexperienced and had no clue what to take first and no care was taken then they just upended and left as they said that they have taken what’s on there list £400 plus later I complained to customer service and they where very unsympathetic and will not accept any responsibility Avoid these people. You have been warned”

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Posted 4 years ago

“Be careful before choosing AnyVan - their cheap quotes may end up costing you more than you think! I used AnyVan for a home removal and was enticed by the low rates, however it ended up costing more than I expected and was a terrible experience. Here are points you should consider before using AnyVan: - Unknown quality of service provided: They are connecting you with service providers that already exist and are not providing the service directly. What this means is you have no idea on the quality or professionalism of whoever turns up on the day. If these providers are vetted (unlikely) it is not a rigorous vetting process. The providers that showed up on the day for me were NOT professional and one of the removal men said he had been doing this for 2 weeks. The team they sent me were rude and smoked in my flat when I had stepped outside for a few minutes. - Basically a call centre and cannot help you with issues: AnyVan hide behind their website policies and are NOT able to help you out on the day if there are any issues. In my case the removal men had not brought enough packaging products and there was nothing AnyVan was able or willing to do on the day to help. You will end up get connected to the AnyVan call-centre if you have any issues. The team you speak to on the call-centre range from being aggressive and rude to incapable and apathetic. If there is a problem on the day, you are pretty much on your own and there is no accountability from AnyVan. If you are moving home, it needs to be done on the day and if there is a problem you will be in big trouble. - Hidden costs: The itemisation process for home removals means you have to accurately itemise every single item, including the exact number of boxes needed to move. Like most normal people, I don't know the exact square footage of van space all my belongings will fit into, or the exact number of boxes to fit my plates, clothes, electronics and small items into. Well guess what that means? It means the van drive won't touch anything else unless you pay extra on the day, essentially holding you hostage. Even if you have the best intentions and simply get this wrong, tough luck. You can pretty much guarantee that you will end up paying more than you expected. -Bad practices I was told on the day that I had to sign waivers for certain items, such as my television, because I did not have the original box to transport it in. Who keeps the original box!? Despite providing an insurance policy to cover this, they put pressure on you on the spot to sign this waiver for damage without explaining this before you use their services. When I asked AnyVan to explain what this was, they said some movers require this. I think that it is completely unfair and inappropriate to demand someone sign a waiver for damage to their belongings, on the day whilst in the middle of the move, threatening not to move an item unless you sign a waiver. After the terrible and overpriced moving experience I would never go near AnyVan again, even if it was free. When I spoke to AnyVan afterwards to explain the issues I faced and for them to explain why the removal company they provided were so poor they simply closed my case and told me to go away. Listen to the reviews out there - there's a reason why there are so many bad ones.”

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Posted 4 years ago

ANYVAN is rated 3.4 based on 2,837 reviews