ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

3.4 Rating 2,837 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,837 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

Write Your review

Tell us how ANYVAN made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very straight forward and simple process to book a van. The driver was very friendly, helpful and informative. Overall I would highly recommend Anyvan and will definitely use them again in future.”

Helpful Report

Posted 4 years ago

“I had a very heavy item that I needed moving inside my house, talked through my requirements and the dimensions with 3 members of staff. The job was accepted but the people attending didn’t bring any equipment. This left me completely stuck because it was the end of the day!”

Helpful Report

Posted 4 years ago

“Very professional and friendly service”

Helpful Report

Posted 4 years ago

“Avoid avoid avoid!! company agreed to turn up between the times of 10-12am. I phoned the driver at 09.32am (a service that suggests the driver would contact me) the driver told me he would be arriving at 11am, I had a phone call from the driver at 11.02am to say he would be 45 minutes late. After waiting 45 minutes I then decided to call him at 12.06 to which I didn’t get an answer. I then persisted to phone at 12.32.....still no reply! We started to worry so we phoned head office and after waiting 20 minutes to get through we finally spoke to one of the team at Anyvan to find out where the driver was? He eventually got through to the driver to find out he was delayed 2 hours and that the person at head office would phone me back at 15.00 to check he was there. It got to 15.00 and no phone call from head office or driver!!!! I then had to phone head office again and got through to a lady called Emma. She then told me the driver would not be there until 5pm!!! In the meantime I had an answer message saying the driver would not be there until 6pm!!!! Eventually the drivers did turn up. They appeared very disgruntled and complained they had been over worked! Company have offered me a measly £30 compensation from a price of £204, which didn’t cover child care cost whilst delayed, I had to pay cleaners for there scheduled time and fined by broaband company for not being there! I am taking this further....”

Helpful Report

Posted 4 years ago

“Excellent service. Communications were great running up to moving day and on the day. The two men were polite and very helpful. Would definitely recommend and use again.”

Helpful Report

Posted 4 years ago

“Used Anyvan twice in the last 2 months. First one, the crew was delayed and quite slow but got the job done well and in time. The second crew set the standard for removals: prompt, efficient, helpful, polite, good at handling complications. So the variability of service marks them down but still a very good and reliable service”

Helpful Report

Posted 4 years ago

“Easy to book and select what you want to move online. And on the day - on time and speedy.”

Helpful Report

Posted 4 years ago

“Very easy to book, excellent price and great all round service. I’ll definitely use them again if the need arises.”

Helpful Report

Posted 4 years ago

“Absolutely appalling service. DO NOT USE. The premium package is not worth the extra +£300 you are likely to pay for it. Let down by our original van (9am-10am). Van that did turn up was the rustiest, beaten up van, and tiny so multiple trips meant the move went on for so much longer than we expected. Also on the side of the van stated ‘For hire £29 a day’ so I would recommend just doing that and saving A LOT OF MONEY AND DISAPPOINTMENT. I have a three month old baby and my child care ran out so I was completely left in the lerch and unable to feed her while all this was going on. DO NOT USE, go elsewhere. I rang customer services to conplain, audibly upset and ‘all they can do is apologise’. I’m so upset and disgusted at this service. Avoid like the plague.”

Helpful Report

Posted 4 years ago

“Excellent professional service. Van driver and assistant friendly and helpful”

Helpful Report

Posted 4 years ago

“Avoid this company. They only coordinate people with vans and you. It was a nightmare my experience. You provide all details of furniture and then a small van came and there was NO SPACE!! They had to dismantle bed and other furniture in order to get space. Then, they did NOT go to the destination straight away because they had another job to delivery something they had in the van. They appeared in my destination at 8.45 pm !! It was getting dark, imagine that on a moving process!! Really, really avoid this. BBC Watchdog should do a program about this.”

Helpful Report

Posted 4 years ago

“My moving was arranged on the phone, clear communication, helpful and efficient. When the day came, the movers were fast and professional. All together, i am very satisfied with the services i got from AnyVan, they were friendly and professional. Will be back to them when i move next time. Thanks!”

Helpful Report

Posted 4 years ago

“On the day of completion to my new house the removals did not turn up at 9.00am as arranged, I got a call saying it would now be 12 midday, I then got a call at 11.30 saying they would be there at 3.00pm. Totally unacceptable. I had over two thousand pounds of various furniture damaged. The lorry could not fit all my furniture in. I was left with a whole load of furniture 9.00pm on a Friday night, with my furniture on the pavement, I had to pay £500 for another company to call out to complete the removals. They sent me £100 back, which was an insult as the £2000 damage to my furniture also. This company did not call me back as promised, they have no compassion, all they are is a lead generation machine for leads that get subcontracted out with no criteria to who does the job. My experience was a team of cowboys that had no idea what they were doing, and the company in my opinion are a bunch of crooks. Please steer clear of this company if you value your belongings. Descracfull behaviour for start to finish.”

Helpful Report

Posted 4 years ago

“I was very impressed with service. Being of an age where IT and computers are something of a challenge, I found the process very easy. On a personal level , I was very impressed.”

Helpful Report

Posted 4 years ago

“Absolutely FANTASTIC SERVICE!! Awesome communication!! Thank you very much!!”

Helpful Report

Posted 4 years ago

“Everything from booking to completion of the job was done in a professional manner with customer at the heart of what they all do. Thanks and I certainly recommend your services.”

Helpful Report

Posted 4 years ago

“Charged me £70 for a job. Then cancelled as they said it needed two people even though there was someone there to help the driver. Then tried to charge me £150 for a two man job from Essex to London!!! Absolute rip off. They wouldn't refund my £70. AVOID”

Helpful Report

Posted 4 years ago

“AVOID THIS RUBBISH company if you want mental peace. More likely a scam. Took money, did not do the job. Most of the reviews of this company are fake, put by its partners. Anyvan is possibly a middleman, who provides a platform for small moving van businesses with absolutely ZERO responsibility of their behaviour. So, neither anyvan or the van company takes professional responsibility of anything and you are in your best hands. These are absolutely horrible people. My move was booked at 0900-1100 am pick up and drop off at 12:30-15:30. Around 3.5 hrs job. They arrived sharp at 0900 at location where I had to pick something and help in the pick up (fish tank). All details given to them was very transparent during booking and even took insurance for any damages. I had to drive to reach the pick up place- someone else's house. It was a big move and I did not know they are coming sharp at 0900. I reached the location at around 09:18am, there was a person on site who advised them to wait a bit. Immediately I received a call that your move is being cancelled and you won't get any refund. They said they cannot wait more than 15mins and it was 20mins (just 5mins extra) -I was already there and the driver can see me there. I admitted my delay in a big move, you have so many things to do and drove an hour to reach the place of pick up. I apologised to the driver and asked to lets start the work but looked least interested and it felt they do not want to do the job anymore. I even Sais I will pay extra for this delay from my side. They created a situation of extreme stress and rushed. They fled the place without informing me when I went inside to look for the thing to be moved. I called anyVan and they were rude and super unprofessional and told straight "we definitely won't refund you in any way" you were 5 mins late than our wait time. 5 MINUTES late, and they cancel all your big move and you lose all your money. Even 10-15 mins delay happens normally sometimes on motorways. I was left helpless in middle of nowhere, thankfully someone came to my rescue and last minute got help of someone and voluntarily paid them double the amount what I paid to these guys. I even said I am a NHS doctor and please understand, I apologised regarding 5 mins delay and I do not have time to reschedule and do this other time. But they were very blunt on phone and behaved very indifferent. I still cannot believe 5 mins delay and you take such extreme step in someone's big moved. Its not just money, you have caused extreme distress and waste of my whole day in this. You are absolutely pathetic and hope you fail miserably someday because you are not treating people like humans. More likely these guys overbook and cancel and scam people's money. This is because the drivers said they had some other job to do, HOW COME? you are supposed to do my job for next three hours (ok, minus 5mins). How come you have another job coming in when I am just 5 mins delayed. This is super scam and fraud people. Hope you get a lesson some day. Avoid these if you want mental peace.”

Helpful Report

Posted 4 years ago

“Van did not turn up. No reasonable replacement service.”

Helpful Report

Posted 4 years ago

“Anyvan please don't book with this company, no service done but took my money. very very bad scam company, demanding more money from me for the same listing.”

Helpful Report

Posted 4 years ago

ANYVAN is rated 3.4 based on 2,837 reviews