Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 2,007 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 2,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Customer service not good. Sent 2 messages before delivery. No reply from you. Sent a message after delivery asking about a tie down kit, again no reply. The trampoline is okay.”

Helpful Report

Posted 5 years ago

“I had bought a 12 foot jumpking trampoline about 4 years ago- it has been a fantastic purchase. My kids are now aged 12,10 and 8 but still get great use out of it. I needed to replace the poles around the top of the net and it was possible to buy these separately. My only minor gripe would be thst the postage to Ireland is not included initially- however the office can emsil the price and set up payment. Otherwise, a great purchase.”

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Posted 5 years ago

“Excellent quality kids love it”

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Posted 5 years ago

“Past experience has been wonderful , this experience is terrible. No one replies back to emails or messages left on phone. Now I am stuck with a fault canopy and it is getting close to 14 days”

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Posted 5 years ago

“It is our 3rd trampoline from jumping. The quality is the best.”

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Posted 5 years ago

“shocking customer services you do not deserve 1 star”

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Posted 5 years ago

“Took some time to receive an answer after making several phone calls and 2 emails, but we were in lockdown, now it’s here the kids are very happy!”

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Posted 5 years ago

“Absolutely happy with purchase.i wish the delivery time could reduced a bit...”

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Posted 5 years ago

“We ordered an oval trampoline which was preorder. The website was clear on when to expect the trampoline, mid June. We were kept up to date on the delivery and when emailed we received a full comprehensive reply. The trampoline arrived a little later than expected but this was understandable in the current climate. The trampoline arrived with all its parts packaged well. Our children are made up with the trampoline. It's sturdy and well made. Even the adults have had fun too.”

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Posted 5 years ago

“Happy with product. Happy with service.”

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Posted 5 years ago

“Received an email from Jumpking re extra postage coats (which was expected) and paid the additional amount. When I replied direct to the customer representative re payment I also asked a question about a product we required. I never got a response. Considering the email went directly to a JumpKing employee I was already engaged in conversation with (via email), and not to a generic email address, I'd have expected some form of reply. I got nothing. When our replacement trampoline net arrived I opened the package only to find the net was full of leaves, mostly intertwined into the net itself so it's as if it had already been used then repacked. No offer for a discount, no apology. I paid full price for a used item full of leaves. Avoid.”

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Posted 5 years ago

“Delivery was as informed. Really easy to assemble following the instructions, good quality trampoline my daughter loves it”

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Posted 5 years ago

“Great trampoline really straight forward to put together for me and my husband,good quality”

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Posted 5 years ago

“We ordered our trampoline on pre-order and it arrived close to when we expected it but it would’ve been nice to have had a bit more communication from Jumpking.”

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Posted 5 years ago

“Pleased with purchase but customer service was very poor did not reply to emails or answerphone messages”

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Posted 5 years ago

“Took a while to get our trampoline once ordered but good delivery service and website was straightforwards. Would have liked an additional option for someone to come and assemble for us!”

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Posted 5 years ago

“A long wait for the trampoline but that’s due to the current situation. The instructions were not very clear and took a few false starts before we did it right. Happy with the end result.”

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Posted 5 years ago

“Great trampoline, great price & great customer service!”

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Posted 5 years ago

“Spent nearly £100 on a trampoline net. Arrived clearly used, full of leaves intertwined within the net. No discount offered. Received an email re postage from a Jump King employee prior to item being shipped. Responded and also asked a question regarding another product on their site. Email was completely ignored. If you can purchase items from elsewhere, I strongly recommend doing so.”

Helpful Report

Posted 5 years ago

“lack of communication when trying to return”

Helpful Report

Posted 5 years ago

Jumpking.eu is rated 4.3 based on 2,007 reviews