Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,925 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took 2 weeks to arrive. I tried to ring and couldn’t get through and there wasn’t an option of leaving a voicemail. I sent countless emails but no one replied. Communication wise, absolutely horrendous. The trampoline is fantastic though, couldn’t fault it. Easy enough to assemble!”

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Posted 4 years ago

“Easy to order. Quick delivery. All good.”

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Posted 4 years ago

“Fantastic, quick service. Brilliant product. The trampoline was easy to assemble and has already provided hours of fun.”

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Posted 4 years ago

“Trampoline arrived fairly quickly. Happy with delivery. Trampoline is what you would expect for the money, green padding doesn’t sit well around the edge, looks very cheap, but suppose it’s not the most expensive one!!! Does what it’s meant to do and put together easily.”

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Posted 4 years ago

“Product matches descriptions very well and great quality Fast delivery Professional service”

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Posted 4 years ago

“The net doesn't fit. I've asked you to contact me regarding a return. But nobody has answered the email??”

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Posted 4 years ago

“You delivered what I ordered, but I made a mistake with the size. My fault. But you could have given better advice about how to measure a trampoline mat.”

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Posted 4 years ago

“Very easy to find part required & excellent speed to parcel delivery.”

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Posted 4 years ago

“We ordered a trampoline last week which was delivered without any screws to put the trampoline together with. I have called and emailed on several occasions and am still awaiting a reply. Quick to take your money but not quick to help. Completely understand with covid 19 and all but on website, still showing they are working and are happy to help!!🙄 I currently four children waiting patiently for someone to send the screws direct.....when is this going to be sorted out??”

Helpful Report

Posted 4 years ago

Hi Amie, I am sorry for the delay in dealing with your request. The screws have been put in tonight's post.

Posted 4 years ago

“Arrived quickly and is as expected. Thank you”

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Posted 4 years ago

“Order received quickly and looks fab!, thank you”

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Posted 4 years ago

“The product is universal for trampoline, aesthetic. Very strong wind didn't damage this tent.”

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Posted 4 years ago

“Very happy with purchase. Delivered quickly.”

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Posted 4 years ago

“how can I return!”

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Posted 4 years ago

“Zero customer service, ordered Trampoline on May 9th and have had zero correspondence since. I have tried phoning and sent email but nothing”

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Posted 4 years ago

“The trampoline is very good. It is quite a bit of work putting it together. The instructions could do with a bit about where the screws go. If you look carefully at the right angle braces you will see holes that the screws will fit in and if you are careful putting it together the holes will be in the right places. Otherwise it is straightforward putting it together and we are very happy with it.”

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Posted 4 years ago

“Comms v good. Delivery v fast. x2 large boxes, x1 of which was damaged and partially ripped open. Later gound damaged parts inside with replacements sent the very next day. We bought the 'smaller' ZorbOrb but its huge and looks like a UFO has landed in our back garden. Neighbours having a good laugh I see. Looks v impressive though and our autistic son loves it which us the main thing during lockdown and upcoming summer hols. Took many hours to assemble. As expected the instructions are pants. Parts are labelled in the instructions as A, B, C etc but no labelling on the actual parts themselves All adds to time to work out how to build it. There are some basic design issues which would make this a 10/10 trampoline, but Ive got to hive it 9/10...all parts are secured with so called self tapping screws. A lot of the time the screw holes dont line up or the screws wont screw in. I had x3 large blisters on my RHS hand even with gloves or a tea towel trying to screw most of the screws in. The manufacturers need to redesign these fixings. Make them larger and easier to screw in. The top ring is fitted to end fittings/caps. There is only x1 of these small screws going from x1 side of the pole into the cap. With the strain on the ends the ends bend off. The designers could simply make a hole on the opposite side of the cap for a second screw. This way the strain would be easily shared and the top ring caps are more likely to stay on and not bend off. Again the screws arent v good. All in all service great, trampoline impressive if bit large and if manfacturers sorted out the instructions and those bleedin so called self tap screws and top caps itd get 10/10. Our son loves it thats the main thing.”

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Posted 4 years ago

“Amazing trampoline would recommend these guys to everyone”

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Posted 4 years ago

“Great quality, kids love it.”

Jumpking.eu 5 star review on 28th May 2020

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Posted 4 years ago

“Placed an order 6 may still not been delivered, tried tracking with courier and no luck. Not able to leave details when you call customer services and they don’t even respond to your emails. Do not use.”

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Posted 4 years ago

Jumpking.eu is rated 4.3 based on 1,925 reviews