Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,992 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Took a while to get our trampoline once ordered but good delivery service and website was straightforwards. Would have liked an additional option for someone to come and assemble for us!”

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Posted 5 years ago

“A long wait for the trampoline but that’s due to the current situation. The instructions were not very clear and took a few false starts before we did it right. Happy with the end result.”

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Posted 5 years ago

“Great trampoline, great price & great customer service!”

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Posted 5 years ago

“Spent nearly £100 on a trampoline net. Arrived clearly used, full of leaves intertwined within the net. No discount offered. Received an email re postage from a Jump King employee prior to item being shipped. Responded and also asked a question regarding another product on their site. Email was completely ignored. If you can purchase items from elsewhere, I strongly recommend doing so.”

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Posted 5 years ago

“lack of communication when trying to return”

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Posted 5 years ago

“I recently bought a UFO Swing which at the time of purchase was out of stock but thought I'dd risk it. I got a reply from Jumpking straight away so that was good. The swing arrived before I thought it would which was great as it arrived on my granddaughters birthday.”

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Posted 5 years ago

“Swing is great! Instructions for assembly are dire.”

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Posted 5 years ago

“Easy to order online and happy with our purchase, only odd thing was we got our email to say it was being delivered after we had already received it”

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Posted 5 years ago

“Swing came ahead of time which was perfect as it was in time for my daughter's birthday.”

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Posted 5 years ago

“Excellent quality trampoline and relatively straight forward to assemble. My son loves it. Would recommend”

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Posted 5 years ago

“Nice trampoline but worth the money? Probably not. Customer service VERY poor. Had missing parts AND wrong parts delivered. No one seemed particularly bothered. wouldn’t shop with them again.”

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Posted 5 years ago

“Absolutely appalling... item delivered was not as described, such poor quality and nothing like what was shown and advertised on their website. I emailed and was asked to provide photographs of the item, which I did by return and have heard nothing since. Being charged £100 for a trampoline mat that quite frankly has not been made to the standard promised is unacceptable and then to receive no communication once the complaint has been raised even worse. I would not recommend this company to anybody. It is a shame as this poor review could have been avoided if somebody had the courtesy to respond to my email... and please don’t use Covid as an excuse, emails can be answered from home.”

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Posted 5 years ago

“Looks like good quality. Very springy and considering in lockdown arrived within a week. One very happy bouncer!”

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Posted 5 years ago

“Please could someone from Jumping contact me directly about my purchase. Robert Victor Bentata”

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Posted 5 years ago

“Purchased trampoline and quality product delivered as expected. But now I need a spare part and the customer service is impossible to contact, they do not answer phone, reply to messages or email. They are clearly happy to take your money but not to provide any after care which is unacceptable for an expensive product which is now unusable.”

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Posted 5 years ago

“Good customer service, quick response via Facebook. Took a while for delivery but to be expected under the current situation.”

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Posted 5 years ago

“As I've read in many of the reviews below. There is simply no customer service whatsoever. I ordered the expensive item WEEKS ago and would expect some updates as to where the trampoline is???????? Ive just googled to check this isn't a scam and that the company exists! I Cant even say I'd rather have my money back as there is just a standard message or email and no personal replies whatsoever. Basically the worst company I have ever had the misfortune to deal with.”

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Posted 5 years ago

“The trampoline arrived within given timescale, well packaged and the delivery driver was friendly and polite.”

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Posted 5 years ago

“Very good material trampoline mat Thank you very much”

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Posted 5 years ago

“Cover ripped when we opened it very flimsy, very hard to put up wouldn’t bother”

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Posted 5 years ago

Jumpking.eu is rated 4.3 based on 1,992 reviews