Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 2,033 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Arrived in 48 hours! Kids happy to be back in action on the trampoline! Thanks”

Jumpking.eu 5 star review on 12th July 2020

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Posted 6 years ago

“Appauling customer service. an item is broken when we put it together and i have emailed them 5 times, called them multiple times. Telephone numbers are wrong on the website, so found other numbers to call, left messages and still nothing. This was a high value item and i'm dissapointed at the lack of customer care they give. I will also be raising a dispute .”

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Posted 23 hours ago

“Article bien emballé, conforme à la description, livraison en Belgique en une dizaine de jours.”

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Posted 6 days ago

“Great quality trampolines, great prices, great communication and speedy delivery - well packaged product.”

Jumpking.eu 5 star review on 29th July 2026

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Posted 1 week ago

“From ordering to arriving was very quick. Putting together was very straightforward much easier than doing a trampoline!! The children are really enjoying the swing, it’s a fabulous piece of equipment for sensory seeker’s 🤩🤩🤩”

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Posted 1 week ago

“Great quality product, well built and heavy duty, easy to assemble if you take your time and have space and follow the instructions, great price and excellent delivery, many thanks.”

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Posted 1 week ago

“Appalling Customer Service – Zero Support & Disconnected Phone Lines - Order # 1000063921 I placed a high-value order with Jumpking.eu and received completely incorrect parts. Since then, their customer service has been completely non-existent. I have sent multiple emails explaining that the wrong frame parts were supplied, and I have not received a single acknowledgment. To make matters worse, their published phone numbers (including 0344 800 4060 and 01473 747792) are completely dead or unmanned. The only communication I have received from them is this automated review request. Ghosting a customer after taking over £500 and delivering the wrong product is entirely unacceptable. I am now forced to file a formal dispute with my bank to recover my funds. This was intended as a gift for my son to use during the school break - I was hoping at the bare minimum they would ackowledge my emails and expidite the correct parts to be delivered or offer to send someone out with them and assemble it. We even followed the video YouTube which clearly highlights the parts are the wrong length.”

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Posted 1 week ago

“Quality equipment. We ordered a replacement net and foam surround for our 12 x 8 foot trampoline. Easy to order and replace. Took longer than 7 days to arrive but we were notified.”

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Posted 1 week ago

“Ive got an issue with my order and it needs to be returned and customer service are not answering my emails. This was a present for my daughter and i cant afford to just get something else in the mean time. Get in touch”

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Posted 2 weeks ago

“Great value for the money, easy to build. Good all around, happy customer thanks”

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Posted 2 weeks ago

“Excellent trampoline.”

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Posted 2 weeks ago

“I ordered a new pad for our trampoline. I hadn’t realised that this was the company we bought the actual trampoline from. My wife told me I ordered the wrong colour so i contacted the company to rectify my mistake. They were fantastic. They advised me that they’d gone through my previous orders with them and realised I had ordered one that wouldn’t fit our trampoline. They advised me to get a different one and they placed the order immediately. I was extremely happy with this level of service. No “buy more expensive” or “you’ll need this too”. Just simple concise advice and helpfulness. Delivered within a week in perfect condition. Would 100% recommend to anyone.”

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Posted 3 weeks ago

“Basing my rating from the product i bought.”

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Posted 3 weeks ago

“Poor quality. The trampoline bed arrived with a rip in and one of the v rings broke upon first use of the trampoline. This was the 8ft x 12ft combo pro version. Despite multiple attempts and emails to contact them they have not replied. Stay away.”

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Posted 4 weeks ago

“Very happy with our new 12ft x 17ft trampoline. Initially one of the boxes delivered was for the wrong trampoline, but customer services sorted it and had the correct one arrive the next day. It took two of us about 4 hours to build, but it was simple enough. Great price for the size of it! Kids absolutely love it! :)”

Jumpking.eu 5 star review on 6th July 2026

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Posted 4 weeks ago

“The delivery was good on time It wasn't easy yo put up tock 4 hours. Trampoline looks good in,Sturdy pur Children love it”

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Posted 1 month ago

“This is a fantastic company with exceptional customer service. It is so rare to find a business that genuinely values its customers this much these days! They completely exceeded my expectations, and I would not hesitate to recommend them to family and friends.”

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Posted 1 month ago

“Excelent service and the grandchildren are already loving it.”

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Posted 1 month ago

“We ordered a trampoline for our grandchildren and we are delighted with the product. It was delivered in good time and easy to assemble with good instructions. We were missing one of the safety net connectors ( or maybe we mislaid it) but once we contacted Jumpking they sent us a replacement promptly. Excellent service. Safe and functional trampoline and great value for money.”

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Posted 1 month ago

“Kids and Adults love it”

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Posted 1 month ago

“Very quick response and very helpful with my telephone call query.”

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Posted 1 month ago

Jumpking.eu is rated 4.3 based on 2,033 reviews