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Jumpking.eu Reviews

4.3 Rating 1,890 Reviews
81 %
of reviewers recommend Jumpking.eu
4.3
Based on 1,890 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Jumpking.eu Reviews
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Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 12th August 2024
Marc Harper
Jumpking.eu 5 star review on 9th August 2024
Stuart Potts
Jumpking.eu 5 star review on 23rd May 2024
Anonymous
Jumpking.eu 5 star review on 20th May 2024
Denise Davidson
Jumpking.eu 5 star review on 22nd April 2024
Sophie Rowley
Jumpking.eu 5 star review on 18th April 2024
Anonymous
Jumpking.eu 5 star review on 24th December 2023
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Arrived in 48 hours! Kids happy to be back in action on the trampoline! Thanks
Jumpking.eu 5 star review on 12th July 2020
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Posted 4 years ago
We ordered a small trampoline 4 years ago from Jumpking which had a lot of use. Kids are older now and after four years of use it was time to retire the old trampoline and order a new bigger one. We were very happy with the previous purchase, the trampoline was sturdy and lasted well. Have high hopes for the new one which will be going up in the spring.
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Posted 2 weeks ago
The trampoline is very good and well used but don't expect to get replacement parts. Ordered a new net 4th April and I'm still waiting! I have paid, I was told there was a delay but 6+ months?! I now can't get a response to my emails, facebook message no response and phone always answer machine even if you phone in the very restricted time frame the message states it is open. Jumpking have my money but 6 months down the line I have nothing for it.
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Posted 1 month ago
Hi Carol, Thank you for taking my call today. As discussed we are expecting the nets to arrive in the new year. Our phone number is 01473 747792 and email is customerservice@yjeurope.co.uk, I believe you had been contacting our re seller at Jumpking.co.uk. I am sorry there has been a wait for these nets.
Posted 1 month ago
Used these guys a couple of times. Great products, really quick delivery. Prices very competitive compared to others as well. Definitely my first stop for any trampolining needs!
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Posted 1 month ago
Happy with the product! There were some issues with shipping but Jumpking fixed them immediately when contacted!
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Posted 1 month ago
Dear Jens, I am sorry to read this, you should not have been charged any import duties by customs. I will contact you separately to reimburse. Amanda
Posted 1 month ago
Polite and easy delivery
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Posted 2 months ago
Très bon service livraison rapide
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Posted 2 months ago
1st class service from order to delivery, not assembled trampoline as for a Christmas present.
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Posted 2 months ago
bought as a present. Delivery was fast
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Posted 2 months ago
Had a issue with the part I ordered, contacted customer support, very prompt reponse. Replacement of the wrong part was arranged immediately. Happy with the service
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Posted 2 months ago
Great service, so friendly on the telephone sorting out exactly what I needed
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Posted 3 months ago
Easy to order on the website. Goods were dispatched and delivered quickly. 5 star service.
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Posted 3 months ago
Still waiting for a reply for two item one return still don't know if you have received it and two still not received the new tapis.. tried calling no reply tried email no reply .so all not so good..👎
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Posted 3 months ago
Bought a new trampoline bed. A few days later order cancelled as not in stock. When will it be re-stocked? Probably not this year! 2 stars as at least they refunded me.
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Posted 3 months ago
Son is very happy with product jump king swing only fault the stakes for securing could be longer very happy
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Posted 3 months ago
Build quality is good however instructions very poor. You can seek inspiration from Ikea etc.
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Posted 3 months ago
Great trampoline but terrible issues with the delivery not arriving when promised, on a few different occasions.
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Posted 3 months ago
Fast delivery and a great replacement enclosure for our 14ft trampoline. We could not source an exact replacement for our Duplay trampoline but this worked just fine. Thank you.
Jumpking.eu 5 star review on 12th August 2024
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Posted 3 months ago
Very happy with the service and product
Jumpking.eu 5 star review on 9th August 2024
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Posted 4 months ago
We purchased a trampoline from JumpKing around 5 years ago and the spring cover has taken a battering from constant use from 2 children and their friends and being left out in all weather all year round. The trampoline itself is still in great condition but the spring cover made it look tatty. We purchased a replacement cover and it has made the trampoline look almost brand new again. It has made such a difference and we are really, really pleased. Obviously a trampoline is a huge garden item and having something looking a bit battered isnt great for garden aesthetics but the replacement cover has given it a new lease of life - would highly recommend doing this if you are on the fence/considering doing so.
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Posted 4 months ago
My recent purchase for Jumpking was faultless. My e-mail inquiry was dealt with quickly and efficiently. I received the item that I then ordered off their website in no time at all. Great company, would recommend it.
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Posted 4 months ago
Jumpking.eu is rated 4.3 based on 1,890 reviews