Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,992 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The order came the next day! I didnt get next delivery either No problems very easy and straight forward.”

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Posted 5 years ago

“We had problems with our trampoline not being delivered when it should of been and then once it finally arrived there was something missing. I haven’t been able to talk to anyone on the phone and sent 3 messages through the website and had no response! Extremely dissatisfied with the service I have received and wouldn’t recommend!!”

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Posted 5 years ago

“Excellent quick delivery”

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Posted 5 years ago

“Really easy to request”

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Posted 5 years ago

“Very pleased with our purchase. Great quality, quick delivery and very reasonably priced.”

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Posted 5 years ago

“I usually never do this but no one is responding to my emails. Item arrived damaged and no one has contacted me about a replacement or refund.”

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Posted 5 years ago

“I received the wrong size trampoline bed and have been calling and emailing for a week now with no response.”

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Posted 5 years ago

“I still haven’t received my order placed on 4/5 and have emailed several times and no reply. Can’t get through on the telephone number provided”

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Posted 5 years ago

“Understandable delays and responsiveness issues with covid. The customer service team are helpful.”

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Posted 5 years ago

“I ordered and paid for trampoline in March and still not had delivered when I try to contact them no one replies! Frustrating!”

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Posted 5 years ago

“Pre-ordered item, item not yet dispatched, and need to make a change and if not able to make a change to cancel my order. I have left two voicemails and sent 3 emails and still no contact. Would not recommend”

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Posted 5 years ago

“very happy with the trampoline springs will use again as and when necessary good value for money and fast delivery.”

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Posted 5 years ago

“New net - overpriced!”

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Posted 5 years ago

“I purchased the wrong pad and have been attempting to contact jumping.eu/yjeurope via email and phone in order to arrange a return/exchange within the limits of my statutory consumer rights. I have had zero response to email and no reply to phone calls/messages left over a week long period and now face the prospect of writing off my purchase - I have found the correct pad on another supplier’s site. This is a shame as jumpking.eu would have gained the extra £100 in price difference had I been able to establish contact with them. I appreciate that these are very unusual times but I could not recommend this dealer of Jumpking products.”

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Posted 5 years ago

“Dreadful. Sent the wrong item, didn't reply to voice messages or emails.”

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Posted 5 years ago

“I have sent numerous messages asking for someone to contact me and no one has. I would like to speak to you and find out if you can help by supplying extra pads to increase the size of the surround pad I have bought from you. Our trampoline is 10ft X 7ft2ins. Tel no 07713003620. Cathy Leadbetter”

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Posted 5 years ago

“Really impressed with the high quality of the product and great communication and timely responses to emails during Lockdown. Great experience all round, many thanks”

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Posted 5 years ago

“I couldnt believe that you were able to facilitate the delivery so quickly. This greatly facilitated our travel arrangements. I found dealing with Amy excellent. One other thing I was chatting with Taylor and he was helpful. I asked his advice on buying new springs but he just disaappeared on me and that was the end of the on line coversation. I now think I have to buy some new springs and this will incur another delivery charge.”

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Posted 5 years ago

“Looked everywhere for a replacement net and found one that does the job at a reasonable price.”

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Posted 5 years ago

“great product easy to assemble”

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Posted 5 years ago

Jumpking.eu is rated 4.3 based on 1,992 reviews