Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,925 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ABSOLUTELY AWFUL- NO CUSTOMER SERVICE - ORDER ELSEWHERE I spent £600 on a trampoline with YJ Europe, on discovering two damaged parts I contacted them for replacement. I’ve sent various email, and left voice messages advising and asking for a response, over a month has now passed and still no response. I have trampoline I am unable to use which is completely unacceptable. They are able to take orders and money but unable to assist once money received- appalling customer service.”

Helpful Report

Posted 4 years ago

Dear Ms. Parry, Further to our telephone conversations, I hope you have fitted all the replacement parts sent and that the trampoline is up and running. I am sorry there was a delay in dealing with your warranty request.

Posted 4 years ago

“Arrived safely eventually. Kids love it.”

Jumpking.eu 5 star review on 27th May 2020

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Posted 4 years ago

“Excellent product and prompt delivery service”

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Posted 4 years ago

“Despite numerous emails over the past six weeks I have had zero response from this company despite their recorded message saying they were operating fully. Complete jokers. AVOID!”

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Posted 4 years ago

“Customer services was fantastic; they answered all of queries (in advance of purchase) very promptly. Delivery was swift, secure and well packaged.”

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Posted 4 years ago

“Excellent service - team went above and beyond to help me get a trampoline in time for my sons birthday. The trampoline is excellent, very sturdy - value for money.”

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Posted 4 years ago

“schnelle Lieferung und erstklassige Ausstattung”

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Posted 4 years ago

“Absolutely perfect! Replaced our tattered net and delivery was fast”

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Posted 4 years ago

“It is now the 24th May. We ordered on 2nd April and chased on 9th May. We still have not received either the trampoline net or any communication from this firm.”

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Posted 4 years ago

“Net fits fine, pads dont fit, still awaiting some ones that do, poor quality control..”

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Posted 4 years ago

“DONT BUY FROM THESE JUST BAD”

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Posted 4 years ago

“Ordered my item on 13th May, still awaiting delivery. Emailed jumpking , still awaiting reply to find out where my purchase is”

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Posted 4 years ago

“Very poor missing parts and can’t get in contact so have a trampoline we can’t put together and upset kids”

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Posted 4 years ago

“it is a great quality product , the instructions booklet for assembly is very poor indeed. It’s really not difficult to erect, the booklet ( and video ) were confusing”

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Posted 4 years ago

“Very fast delivery , even In the midst of this awful pandemic”

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Posted 4 years ago

“Arrived on time - no issues.”

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Posted 4 years ago

“Very happy with this replacement jumping mat arrived quickly and easy to change over would buy again 😁”

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Posted 4 years ago

“Awful company. Do not use them. Taken money and not delivered anything correctly. No ignoring me.”

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Posted 4 years ago

“Awful company. No care for customers at all. Left messages for 4 weeks. No one bothered to call. Ordered replacement bed, got a canopy. Ordered 100 springs, got 10. Sent multiple emails this week...no replies. They have taken my money and treated me like dirt.”

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Posted 4 years ago

“Correct products delivered on time, well packaged. Very happy.”

Helpful Report

Posted 4 years ago

Jumpking.eu is rated 4.3 based on 1,925 reviews