Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,950 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,950 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Trying to assemble this was a nightmare! Holes not lining up on the two black poles. Ending up having to use WD40 on the black poles and a piece of wood and mallet to bang the ends to get the poles slotted in enough for the holes to marry and only just, getting the bolts through was bad on 3 of the 4 poles. Once it was built it seems strong enough for my 11 year old but frame does sway a little. Only bought it as my son is Autistic and loves to swing and his conventional swing seat was too small for him now. He loves the new UFO swing though.”

Helpful Report

Posted 1 month ago

“Happy overall.”

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Posted 1 month ago

“Easy to order and arrived quickly.”

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Posted 1 month ago

“Trampoline order at a good price. Delivery arrived in 7 working days. Trampoline instruction were easy to follow although it took a good 3 hours to assemble!”

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Posted 1 month ago

“Were very efficient. Follow up call for help happened next day, not very helpful. Trampoline VERY difficult to construct. Upright poles impossible to fit. Ended up having to take them apart and hammer them into the holes. To have it constructed was really expensive and not an option. Company good. Product very difficult!”

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Posted 2 months ago

“Great product and customer service, we have had a Jump King Trampoline for several years and purchased spare to keep it in repair. We have however, just had to wait some 8 months for parts which has been very frustrating. Product is very good quality.”

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Posted 4 months ago

“Polite and easy delivery”

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Posted 8 months ago

“1st class service from order to delivery, not assembled trampoline as for a Christmas present.”

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Posted 9 months ago

“Son is very happy with product jump king swing only fault the stakes for securing could be longer very happy”

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Posted 10 months ago

“Prompt delivery as promised.”

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Posted 1 year ago

“Easy purchase with dates communicated. TNT were a day late though. Check where the parcel is for realistic arrival to save waiting in for it.”

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Posted 1 year ago

“Trampoline seems good quality. Instructions not clear with illustrations inaccurate for first 3 pages. Needs to be clearer as to which way the connecting parts face.”

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Posted 1 year ago

“No problem at all with the equipment itself. But the delivery service (TNT) was very poor. Waited all day for the delivery which did not arrive. It finally came the following day, with them trying to say we tried to change the delivery address,we had no reason to change it.”

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Posted 1 year ago

“Fast delivery. Good packing.”

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Posted 1 year ago

“Ordered a safety enclosure for 12 foot Jumpking trampoline. We have had the trampoline for 20 years and delighted that we can still get spares for it. It is a very strong trampoline. We have managed to replace worn out netting, and pad. We haven't needed to replace the bed yet, it is still in good condition as we store it away during the winter. Jumpking service and delivery is very good. The only reason I have given 4 stars instead of 5 is because I emailed to make an enquiry but didn't receive a reply.”

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Posted 1 year ago

“Very quick delivery. My only concern is that we didn’t have notification of delivery date. Luckily someone was in the house to accept the order”

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Posted 1 year ago

“All good so far. Instructions could be clearer, but the materials look and feel high quality. Delivery was quick as well. Took a couple of us, around 4 hours in total.”

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Posted 1 year ago

“Trampoline is absolutely brilliant - sturdy, great size, really good quality and exactly as described. Would 100% have been 5/5 only the instructions were pretty hopeless - we had to make and remake a few bits a couple of times which would have been easily resolved if the instructions had been clearer. Would 100% recommend the trampoline but it took us 5 hours when it said 2!”

Helpful Report

Posted 1 year ago

“Bonjour le colis a été reçu dans les temps, montage facile et notice claire. Le trampoline a une belle finition et semble très robuste. à voir dans le temps mais nous sommes très content. et Service client très bien.”

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Posted 1 year ago

“Delivered in good time.”

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Posted 1 year ago

Jumpking.eu is rated 4.3 based on 1,950 reviews