Name: Jumpking.eu
Rating: 4.40

Merchant Metrics


Shipping & Delivery
delivery methods	Courier
average delivery time	Next Day
on-time delivery	97%
accurate and undamaged orders	96%
Customer Service
communication channels	Telephone, Email
queries resolved in	Under an hour

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est

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“Speedy delivery even with delays due to CV-19. Ordered on Sunday and arrived on Wednesday. Well packaged items.”

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Posted 1 hour ago

“Delivery was quick”

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Posted 23 hours ago

“Very good.”

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Posted 6 days ago

“After much head scratching we, Grandfather and Father, eventually succeeded in erecting the Jump King. Feel instructions could be improved, but end result worth the effort.”

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Posted 6 days ago

“Fast delivery, well packaged. Net shorter than previous version but otherwise all great.”

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Posted 1 week ago

“Because of the diameter I cannot build it up indoors. I have put together the poles and the sections of the base and all parts appear to be present. When we get some dry weather I will attempt to complete the build and update y review. TTFN Forrest. Hopefully before my grandson's birthday later in March.”

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Posted 3 weeks ago

“Only just set up, my son loves it, It appears to be good quality, but time will tell. So far so good :)”

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Posted 6 months ago

“Overall good quality products and fast delivery.”

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Posted 8 months ago

“Easy to order, prompt delivery. Didn't answer my online query though.”

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Posted 10 months ago

“Great to have a new net on our trampoline. The change in design from the attachment at the bottom made it tricky. Thankfully you have all the manuals online. I had to undo half of the laces as there is only just enough length to attach it. An extra 20cm on each of the 8 laces would have made it easy. I now also have to go inside to attach the cover as I can’t pull through from the outside.”

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Posted 10 months ago

“Replacement net for trampoline. Fitted well but expensive”

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Posted 10 months ago

“The net sent to me is not as robust as the previous net I have purchased as a replaecement ( each one lasts about 3-4 years). There is no longer a bottom pole and the bottom of the net attachment seems a bit flimsy as does the material for the net compared to previous iteration”

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Posted 10 months ago

Dear Andrew,
Thank you for your feedback. I can confirm that the new nets are made of a stronger PE weave which does not snag and has a higher UV rating than the older nets. The bottom G3 rods had to be replaced by ropes, as used on our other models, because of Toy Regulations EN71 part 14. It was felt children could still get their hands and feet under the G3 rod and touch the springs, so they had to be replaced by the ropes. Toy regulations also state all nets should be replaced yearly, but I would advise checking them regularly for any holes, 3 to 5 years is quite normal for the lifespan of a net. I hope that helps, but please do call if I can help further. Amanda

Posted 10 months ago

“I was disappointed that there wasn't any spare springs and I found the instructions very confusing and the parts for the actual trampoline ring didn't fit properly”

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Posted 11 months ago

“Delivery a little slower than stated, and system issue that required them to send out second half of order separately. Product absolutely great and customer service to rectify was spot on.”

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Posted 11 months ago

“Great oval trampoline, kids love it! Only issue was that I never received initial phone call to arrange delivery day, so actually missed first delivery attempt.”

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Posted 1 year ago

“I’ve used Jumpking for spares for our trampoline a few times. The level of service you get when you call is second to none. They always go above and beyond. I have given 4 stars and not 5 because they used Yodel to deliver parcels and they are useless. It’s taken 13 days for my parcel to arrive because Yodel are so awful.”