Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,992 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent product, excellent service. Really quick delivery. Great quality trampoline and fantastic value as we bought during a sale. There was a part missing and I was very impressed with the speed with which the customer service team replied to the email and sent the part - which was pretty much the next day. Our only complaint is that the instructions were awful and we had to rope in other family members to help put it up and they thought the instructions were very unclear and confusing too, but we got there in the end!”

Helpful Report

Posted 1 month ago

“Dispatch and delivery were excellent unfortunately the instructions and there accuracy to the parts provided were very poor. Diagrams depict parts backwards and mention of coloured tabs on the jump surface are in fact black tabs the same as all the rest. 6th Jumpking I’ve built over the years and it’s the worst yet for instructions.”

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Posted 1 month ago

“Easy to order and find what was available Delivery company and attitude was poor”

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Posted 4 months ago

“Nothing really to say about the company itself”

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Posted 4 months ago

“The net is good but should come with replacement instructions. Also the rope to attach to the base should be continuous.”

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Posted 4 months ago

“Not much imidiatly available. i waited 6 months”

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Posted 8 months ago

“Build quality is good however instructions very poor. You can seek inspiration from Ikea etc.”

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Posted 1 year ago

“The trampoline arrived quickly with clear instructions.”

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Posted 1 year ago

“My boys love their trampoline and gives them hours of fun. However getting spare parts (a new net enclosure) is proving to be impossible making the trampoline very unsafe to use. Two months and we are still waiting because they are apparently out of stock, but I do note, available when you purchase a new trampoline. To be fair email communication has been good, but your phone line is never answered, even when I called during the stated opening times it still had a message telling me the opening times but I couldn't talk to anyone.”

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Posted 1 year ago

“Hi could someone tell me how to put this up I’m struggling with instructions”

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Posted 1 year ago

Good afternoon, as this was posted anonymously we do not have your details, please do send us an email and we will assist. Thank you.

Posted 1 year ago

“The instructions are the worst I've ever seen. I think it would have been better to not have any at all! Another than that the trampoline is great kids love it”

Helpful Report

Posted 1 year ago

“Disappointed. It would have been nice if Jumpking had responded to the contact email that I sent to them via their website - although there are lots of comments online to say that they are not good at responding - and then they send me a request for a review ! Having purchased a cheaper trampoline surround that was not fit for purpose, and which started to fall apart within the first hour of use, I opted to go for a direct replacement of our previous Jumpking surround, which has lasted a good many years. Unfortunately, what I assumed would be a direct replacement is in fact a vastly inferior product. There were previously 16 webbing straps on the outer edge, whereas now there are only 8. There were 16 pairs of long elastic cords on the inner edge, whereas now there are only 8 short pairs. The under lining of the surround was a nice quality, stitched material, whereas now it is a cheap plasticky material, with gaps where it overlaps. The 8 foam pads were single pieces, whereas now they are what appear to be offcuts, which overlap rather than sitting nice and flat. I suppose if there is still no response to this, the next step will be to see if there is any kind of response from social media.”

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Posted 1 year ago

“I can’t really comment as I’m still waiting for the trampoline to be delivered”

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Posted 1 year ago

“Customer service good. Responded immediately to queries regarding delivery before Christmas. Delivered in plenty of time. The trampoline is excellent but assembly was very difficult. It said 2 people 2 hours it took us nearly 4. Main issues were some of the poles wouldn't slot together as they were slightly deformed. Had to hammer at least 6 into shape. Some parts of instructions were unclear and we had to find photos of the assembled trampoline on the website to understand what to do e.g. where to thread the cord between the net and the trampoline. That said now assembled it looks sturdy and great to bounce on. Hopefully it will last many years!”

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Posted 1 year ago

“I did not know it was Chinese made but soon found out, poor instructions, holes not aligning etc, slippery steps up into the cage, very stiff zip - needs to be waxed.”

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Posted 1 year ago

“The experience is acceptable. Quality of trampoline delivered is very good. However the website and way of ordering December 2023 was a disaster. Website changed during process, reactions from Jumpking came in spam and were not tracable to the required product and payment was not quit easy via ideal. Finally with great support from customer service Amanda all was solved. Even the contact with transport Dachser.”

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Posted 1 year ago

“Good quality but a bit long to deliver”

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Posted 2 years ago

“Overall happy, arrived quickly, my little girl loves it. Dissapointed that the handle bar came ripped.”

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Posted 2 years ago

Deary Hayley, Very sorry to see that one of the foams arrived torn on your mini bouncer. We are sending 3 foams out to you under warranty, they should arrive by Saturday. I will email you the tracking details. Amanda

Posted 2 years ago

“I ordered a trampoline costing over £800 For my daughters 9th Birthday , delivery was the end of July . I got a call saying they had 2 of my trampolines in stock but the boxes were damaged, but trampolines we're fine and,did I want one of them as delivery would be the next day ,Thursday 20th of July which was actually my daughters birthday. So I said yes , we started putting it together and Realised there was multiple parts missing....... Got in touch with jumpking and they sent the missing parts out next day delivery which should have been on the Saturday but they never came till the Monday . The Trampoline is brilliant and Customer service lady was 10/10 . Just Don't accept a damaged box as it was very frustrating and took 6 more days till we could actually build it for the birthday girl.”

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Posted 2 years ago

“Called to check which replacement net we needed and felt it was slightly odd to be referred back to the website to order rather than the person just taking my order. Delivery was slower than hoped too.”

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Posted 2 years ago

Jumpking.eu is rated 4.3 based on 1,992 reviews