Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,807 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,807 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 22nd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Commandé il y a 15 jours toujours non reçu ! Tres déçue”

Helpful Report

Posted 1 week ago

“Attention arnaque !!! J ai commandé trampoline + bâche et je n'ai reçu qu'un colis de 3kg avec la bâche, les 2 articles avaient le même numéro de suivi et sont noté comme livré, adresse fictive, numéro de téléphone fictif, jamais de réponse à mes mails heureusement j'ai payé via PayPal litige en cours pour récupérer mon argent mais toujours sans réponse du vendeur à ce jour !!”

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Posted 3 weeks ago

“Good product Instructions not worth the paper they are written on. Customer support non existent”

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Posted 7 months ago

Dear Matthew, I am very sorry to read this. I cannot see that you have called or emailed in regarding a problem with the build. I will call you today to offer help if you still require it. Amanda

Posted 7 months ago

“Ordered replacement parts. Wrong items arrived, answerphone always on, no reply to emails either. Now have a trampoline we can’t use and new spares that don’t fit it. Waste of time and money I’d be happy to edit my review if JumpKing actually get in touch and remedy the situation”

Helpful Report

Posted 9 months ago

Dear Bjorn, I am afraid we do not have any emails from you regarding the order you placed through Jumpking.co.uk, or any phone messages. We are Jumpking.eu. Our phone number is 01473 747792 and email address is customerservice@yjeurope.co.uk. I am sorry your order is not right, we have sent as per the order from Jumpking.co.uk. I will call you today. Amanda Gowland Customer Service Manager

Posted 9 months ago

“Bad customer service if something goes wrong. I ordered trampoline accessory kit for our 8ft Jumpking trampoline and when we assembled the ladder we realised it was useless and way too it's too long. Got in touch with Jumpking and I keep getting ignored. Received one email saying literally: "We cannot collect as the fee for collection is £15.00" but no offer of a refund for a not-fit for purpose product. Terrible.”

Helpful Report

Posted 9 months ago

Dear Mrs. Clark, We will always accept a return if it not suitable. Please do return this to us, we will refund as mentioned in our email. Regards, Amanda Gowland Customer Services Manager

Posted 9 months ago

“Appalling customer service! When things go wrong you should ask to be judged on how you handle the situation not the cause. Order placed, email regarding Tuffnells administration received then no response to emails or phone calls. Two very disappointed children waiting for a very special present. Pick up your phones!”

Helpful Report

Posted 10 months ago

Hi Toni, We apologise for the delay in sending your trampoline. We, like many other companies were only told on Monday that Tuffnell's were going into administration. Our other couriers cannot take these heavy items. We are trying to get another courier to take our freight, this is out top priority. I can see that my colleague has emailed you. I will also call to you to discuss. Kind regards, Amanda Gowland

Posted 10 months ago

“Been trying to reach some one in customer service; the trampoline was delivered incomplete with only 3 of the 4 boxes being delivered. Have emailed and left voice messages no one has hot back. Delivery company requires sender to raise issues!”

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Posted 10 months ago

“Delivery kot received”

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Posted 10 months ago

“I have placed an order for a new net on 17 May and I'm still waiting for update on delivery (2 weeks later).”

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Posted 10 months ago

“Have not yet received the product so cannot comment. We ordered on the 10/05 . Our order number is 1000048212 Please can you look into it Regards”

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Posted 11 months ago

“Quick delivery but unfortunately items missing from delivery - emailed customer service but no response. Hence 1 star!”

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Posted 11 months ago

“Very poor quality, not safe. Doesn’t cover springs. Expensive for a cheap product”

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Posted 1 year ago

Dear Luc, I am very sorry to read your are not happy with the 8ft x 12ft Rectangular Combo Pro Surround Pad. This pad is made specifically for our Jumpking 8ft x 12ft trampoline. I wonder if you may have a different make of trampoline which is causing it not to cover the springs? I have just left a message on your phone. Please do call me to discuss. You can of course return if for a refund it you are not happy with it. I look forward to hearing from you. Amanda Gowland Customer Service Manager

Posted 1 year ago

“Having received the trampoline canopy and tried to put it together which has failed. This has been due to the connectors not being the right ones. I have emailed customer services twice, had no reply at all to try and put this right. The canopy therefore is useless and totally out of pocket. In short, my feedback for other potential buyers is to stay clear and go elsewhere and save your money!”

Helpful Report

Posted 1 year ago

“J’attends que quelqu’un me rappelle car le colis est incomplet je ne peux pas monter mon trempoline…….!!”

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Posted 1 year ago

Je suis désolé que votre commande ne corresponde pas à ce que vous attendez de notre marque. Sachez que notre équipe vous a envoyé une demande d'information par email dès réception de votre problème. Pouvez-vous nous fournir une copie de la "liste des pièces" (du manuel) marquée des pièces manquantes afin que nous puissions vous l'envoyer dans les plus brefs délais ?

Posted 1 year ago

“Still awaiting delivery. One box out of the four seems to have vanished so can’t comment on the quality of the trampoline until it actually arrives!”

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Posted 1 year ago

“the tent That I bought has a horrible smell even after I washed it; it still smells awful, like mould”

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Posted 2 years ago

“I’ve been sent incorrect item & no repose from customer service just answer machine.”

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Posted 2 years ago

“Quick delivery but the canopy doesn’t keep the shape when it rains and it’s not even heavy rain. Quite difficult to put back on every time it rains so we had to take it down. So disappointed.”

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Posted 2 years ago

“I'm still waiting for my item”

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Posted 2 years ago

“it's not good this product not durable”

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Posted 2 years ago

Jumpking.eu is rated 4.3 based on 1,807 reviews