Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 2,037 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Appauling customer service. an item is broken when we put it together and i have emailed them 5 times, called them multiple times. Telephone numbers are wrong on the website, so found other numbers to call, left messages and still nothing. This was a high value item and i'm dissapointed at the lack of customer care they give. I will also be raising a dispute .”

Helpful Report

Posted 1 week ago

“Appalling Customer Service – Zero Support & Disconnected Phone Lines - Order # 1000063921 I placed a high-value order with Jumpking.eu and received completely incorrect parts. Since then, their customer service has been completely non-existent. I have sent multiple emails explaining that the wrong frame parts were supplied, and I have not received a single acknowledgment. To make matters worse, their published phone numbers (including 0344 800 4060 and 01473 747792) are completely dead or unmanned. The only communication I have received from them is this automated review request. Ghosting a customer after taking over £500 and delivering the wrong product is entirely unacceptable. I am now forced to file a formal dispute with my bank to recover my funds. This was intended as a gift for my son to use during the school break - I was hoping at the bare minimum they would ackowledge my emails and expidite the correct parts to be delivered or offer to send someone out with them and assemble it. We even followed the video YouTube which clearly highlights the parts are the wrong length.”

Helpful Report

Posted 3 weeks ago

“Ive got an issue with my order and it needs to be returned and customer service are not answering my emails. This was a present for my daughter and i cant afford to just get something else in the mean time. Get in touch”

Helpful Report

Posted 3 weeks ago

“Poor quality. The trampoline bed arrived with a rip in and one of the v rings broke upon first use of the trampoline. This was the 8ft x 12ft combo pro version. Despite multiple attempts and emails to contact them they have not replied. Stay away.”

Helpful Report

Posted 1 month ago

“I made the order over 2 weeks ago and it still hasn’t arrived. The payment has been taken and I have emailed twice asking for an update but haven’t had a response. I feel very disappointed.”

Helpful Report

Posted 2 months ago

“Faulty net with hole appearing after only a few days of normal use.. no reply from the company despite phone calls and emails.. not what I'd expected for the price I went with this company as they claimed their trampolines are durable but I am yet to see this.”

Helpful Report

Posted 3 months ago

“Was ordered beginning of March delivered in 3 separate deliveries over 4 days which i understand is one of those things. Paid for build . Waited a week for this to be done but they couldn’t complete 2 faulty parts and 1 part missing. Have phoned on Saturday and left message. Also emailed but no response. Have tried to call again today and left a further message but still nothing. We are left with partly built frame sitting in the garden and no contact from them whatsoever and 3 very disappointed children !”

Helpful Report

Posted 3 months ago

“Needs replacing after 3 years, more landfill, pretty much rubbish”

Helpful Report

Posted 4 months ago

“No email communication at all. Not recommended.”

Helpful Report

Posted 1 year ago

Dear Markus, Thank you for your order. I am sorry you did not receive the automatic emails from us when you placed the order, I can confirm we also did not receive any emails from you advising of this. I understand this issue has now been rectified. Kind regards, Amanda

Posted 1 year ago

“I bought the 8ft x 11.5ft Oval JumpPod Trampoline. Whilst the company themselves were prompt in their customer service, the trampoline itself was a nightmare, honestly putting this up was the worst purchase experience I can remember having. Matters were complicated by the fact that the first trampoline bed we received was defective, missing two attachment points, but Jumpking were quick to send a replacement. Actually putting the trampoline together was ridiculous though, partly due to a terrible design which means that the tool you're given to stretch the springs to their anchors, actually blocks the springs from slotting into the reinforced sections of the frame (the hooks on the springs should be longer which would solve this problem). Mostly though the instructions were just wrong. There were a bunch of errors in the manual, but the biggest was that the order in which you're supposed to attach the different springs makes it physically impossible to actually do. Meanwhile the video on the website shows a different order of attaching, which also doesn't work, and the first time I spoke to Jumpking they suggested a third way, which again, didn't work. It was only on the second time I spoke to them that I got the approach that worked (simply, before attaching one of the troublesome gold springs, attach the nearest silver one next to it). Maybe if you've got a powerlifter putting this up for you it might go more smoothly, but given that at one point I had two builders trying to do it using the approach in the manual, and they declared it impossible as well, I don't think the brute strength needed by the suggested approaches is in any way reasonable! Jumpking should redesign the springs, fix all the errors and omissions in the manual, and give customers guidance that actually works. Unless that happens, my advice is avoid these trampolines.”

Helpful Report

Posted 1 year ago

“We have been waiting for over a week for the delivery of our Trampoline. We have received some of the boxes but one is still missing preventing assembly. We are extremely disappointed in both the delivery and service we have received. We have seen a photo of the missing box in the back of a DX van but the box is quite badly damaged and obviously hasn't been taken care of.”

Helpful Report

Posted 1 year ago

“A BLOODY JOKE !!!! Jumpking claims to be a French brand, which is why I bought a trampoline. I need replacement accessories, so I've been put in touch with the UK! I placed my order and was told that I had to wait 10 days for them to receive the items in the UK (so probably sent from China) before they could send them to me. In the end, I had to wait 1 month between my order and delivery !!!! WHAT A SHAME !!!!”

Helpful Report

Posted 1 year ago

“The trampoline is excellent BUT I did NOT receive the cover I purchased with it. I sent an email 8 days ago to advise them of this but have had no response. I wish I'd bought the cover from Amazon instead!”

Helpful Report

Posted 1 year ago

Dear Sharon, I am sorry there was a delay in sending the cover, which I can see was sent sent a week later and an email sent to you directly. I do hope you are enjoying your new trampoline. Kind regards, Amanda

Posted 1 year ago

“8 foot Yellow ZorbPod. Assembly a nightmare. Had to drill own holes in one of the uprights. Zip broken after a year and three months. Out of warranty. Requested zip replacement or support on zip specification to help with replacement unfortunately not very helpful. Disappointing. Note shipping charges are very steep. £13 to Northern Ireland so be aware”

Helpful Report

Posted 1 year ago

“Honestly such a frustrating experience. I would not recommend.”

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Posted 1 year ago

“Nothing has arrived.”

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Posted 1 year ago

“The trampoline is very good and well used but don't expect to get replacement parts. Ordered a new net 4th April and I'm still waiting! I have paid, I was told there was a delay but 6+ months?! I now can't get a response to my emails, facebook message no response and phone always answer machine even if you phone in the very restricted time frame the message states it is open. Jumpking have my money but 6 months down the line I have nothing for it.”

Helpful Report

Posted 1 year ago

Hi Carol, Thank you for taking my call today. As discussed we are expecting the nets to arrive in the new year. Our phone number is 01473 747792 and email is customerservice@yjeurope.co.uk, I believe you had been contacting our re seller at Jumpking.co.uk. I am sorry there has been a wait for these nets.

Posted 1 year ago

“Still waiting for a reply for two item one return still don't know if you have received it and two still not received the new tapis.. tried calling no reply tried email no reply .so all not so good..👎”

Helpful Report

Posted 1 year ago

“Ordered some new bits for my trampoline as it was getting a bit worn also ordered a cover this time to keep it clean in the winter etc. received two items no cover, emailed them they said it’s there check the packaging, yes I done that I’m not stupid no reply from them despite a lot of emails. Can’t ring them as their opening hours aren’t convenient for when I’m at work. Got onto Klarna hopefully they will sort it im not paying for an item I didn’t receive.”

Helpful Report

Posted 2 years ago

Hi Hannah, sorry for the delay, as confirmed in email we are re-dispatching a cover for you and expect this to be with you in the next few days.

Posted 2 years ago

“I am very upset, I followed their measurements instruction the net came out small, I ordered another one which is bigger it’s been almost 3 weeks they didn’t send it, won’t answer the phone, emailed them they told me you’ve order a different size it won’t fit in your trampoline, so why almost 3 weeks I’ve kept my money and may be ordered for someone else!!! Ooh sorry we will send your order soon as it’s been a week nothing they also told me if I want to return I will loose half of my money of the original price and sending charges it on me if I want them to pick it up it will cost £18…. Ovoid this seller if you don’t want headaches and stress”

Helpful Report

Posted 2 years ago

Good afternoon, I am sorry we have been unable to resolve and figure out what model of trampoline you have. If you are able to give me more information on your trampoline I can assist with advising the replacement net that you may need. If your trampoline is not a JumpKing Trampoline we are unlikely going to have the correct netting for you. Please do send me a photo of your trampoline and I will do what I can to help. As the other order was incorrectly ordered you will need to return this to us or we can collect for a fee. I have refunded you for this order as per our email. Thank you.

Posted 2 years ago

Jumpking.eu is rated 4.3 based on 2,037 reviews