Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,986 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,986 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

Write Your review

Tell us how Jumpking.eu made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Brilliant communication and fast delivery”

Helpful Report

Posted 6 hours ago

“Right from the start of researching a new trampoline that was really robust and would withstand the hoard of offspring that use it, JumpKIng have been really good. I wanted to get one from somewhere I could speak to real people for advice, and with their office being in Ipswich this ticked a box. I had a good look through their website at what they sold and then when I needed clarification I rang them up. The lady at the other end really knew her stuff and gave some great advice after I said what I wanted it for (gymnasts to practice somersaults and tumbles). I went away to look at those advised, and then when I rang back and queried one of them on the web page (pics had one with 4 legs one with 5, and i wanted to clarify which it was describing), when they couldnt answer they went and rang someone else who did know, and then said they'd update the website. I ordered this trampoline. So far super impressed. It was delivered by dx deliveries, and the order form said it would come the next day, as did the delviery email, however it did get caught up at Heathrow (warehouse is there I think) for a couple of days, and with a weekend in the middle I didnt think it would come that weekend. However it arrived on the monday... all 262kg of it on a pallet, delvered as close to my front door as it was possible to get (Biiiiiiig pallet). We had to wait for the rain to stop and to clear the garden of the previous one which had broken (cheap amazon purchase, no longer available). Yesterday was the day. Instructions clear, easy to put together. (last weekend the grown ups that built it started at 6pm, do not do this it takes a couple of hours to build and construct even when it all goes smoothly and you can see what you are doing. Using a headtorch in the dark is not advisable and mistakes will be made!!). Make sure you do follow the instructions, when it says put a to b to c to d to e to fe to g, dont think that a-b-g-e-a-b will work. It wont. The trampoline is built like a brick outhouse. Its a really really sturdy beast, and everything just went together as it should (Please build it in daylight it helps if you can see what you are doing). Our trampoline was bought in the bank holiday sale so was about 50% of the cost it should have been , but my goodness you can see the quality and the actual cost of it. It is guaranteed for between 2-10 years depending on the part. We bought a rectagular one this time, same width as our previous one, but the rectangle shape being longer has given almost double the bouncing area. we bought a 12ft x 17ft Rectangular Deluxe JumpKing Trampoline V3 and it is awesome. It has a 120kg rating which is less than teh cheap one but now it makes the only one person at a time rule very enforceable and they are sticking to it. I am so far very impressed with JumpKIng and even if you decide to have a different trampoline, they really know their stuff. They answer the phone, they answer online queries. Also DX answer the phone too for delivery queries. I absolutely would use them again if I need another trampoline (hope not, the frame is guaranteed for 10 years) but they do spares too , always useful. Theyve very much earned their 5 stars from us.”

Helpful Report

Posted 4 days ago

“Order process was easy, and trampoline was delivered within 3 days, in perfect condition.”

Helpful Report

Posted 4 days ago

“Excellent service from this company, which is selling brilliant products. They have been extremely helpful in advising me exactly what parts I needed to purchase, and delivery was spot on. Thoroughly recommend.”

Helpful Report

Posted 6 days ago

“Fantastic in every sense. Delivery quick and great delivery driver. Easy to install and our teens love it. Middle legs only touch the ground once it’s tensioned with the mat and springs. instructions good but could be improved by showing spring hole positions during frame assembly section. Thank you hopefully this one will last as long as our first one.”

Helpful Report

Posted 1 week ago

“I ordered some new caps for the tops of the poles and both times accidentally made the wrong size order. The customer services team tried to call me but couldn’t get through, they then checked my original trampoline order and switched the caps to the right size before issuing. Fantastic customer service, proactive and really helpful.”

Helpful Report

Posted 1 week ago

“I emailed because the ropes snapped on my UFO swing . I got a really fast reply and staff checked to see if it was still in warranty. It wasn't so they sent me the link to order new ones . They came in just a few days . Great service .”

Helpful Report

Posted 2 weeks ago

“Arrived early.well packaged and surprisingly very detailed and easily followed instructions. It says 2 people and to be fair on the health and safety,it would be preferable,but if you have a bit of DIY,you can do it on your own.”

Helpful Report

Posted 2 weeks ago

“The trampoline is amazing and it was delivered 2 days after ordering which was great, although we were given a 12 hour window for delivery and someone had to be present to receive it. There is tracking but it doesn’t help as you have no idea of the route the van is taking. We put the trampoline up ourself, the 2 hour time guide turned into 5 hours! The instructions miss crucial details, like which way up the metal goes (you always need a little spring hole close to each side of the join)and which way round the inserts for the net poles go (the poles go on the inside of the frame). If you go in with the attitude of ‘it will take ages and you will have to take it apart several times before you finish’ you will be fine. Saying that the trampoline is excellent and would recommend to any family with active kids.”

Helpful Report

Posted 3 weeks ago

“Very fast delivery, next day! easy to erect with two and excellent product so far!!”

Helpful Report

Posted 3 weeks ago

“Quick delivery and solid looking equipment. Kids love it.”

Helpful Report

Posted 3 weeks ago

“Great communication, speedy delivery, impressed!”

Helpful Report

Posted 1 month ago

“Great trampoline, straightforward to assemble and seems really good quality. Delivery was fast and had regular updates. Would purchase again.”

Helpful Report

Posted 1 month ago

“Great and quick service and much cheaper than elsewhere for the product we wanted.”

Helpful Report

Posted 1 month ago

“Difficult to put together but very please with it”

Helpful Report

Posted 1 month ago

“Well made and sturdy piece of kit. Very well designed.”

Helpful Report

Posted 1 month ago

“Easy to deal with and quick delivery. I have be really pleased so far with the company.”

Helpful Report

Posted 1 month ago

“Excellent service after having been let down by another company where the item was pre ordered in may for a July delivery which now cannot be filled. Ordered on Friday, it was shpped out and arrived on Monday. This was the original trampoline we wanted but was out of our bedget at the time of ordering the other one and with the offer on last week on this trampoline we ended up with what we wanted.”

Helpful Report

Posted 1 month ago

“Très rapide et très bon produit”

Helpful Report

Posted 1 month ago

“Having inherited a jumpking trampoline from my sister that was 25 years old and still going strong, we decided to treat the grandkids to a huge one with a safety net around it! Ordered the 14 x 17ft oval one on the Thursday and it was delivered on the Friday...brilliant! It went together well, and they love it. Thank you Jumpking Team, you deliver a great product and super service. Well done.”

Helpful Report

Posted 1 month ago

Jumpking.eu is rated 4.3 based on 1,986 reviews