Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 2,040 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 2,040 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolutely happy with purchase.i wish the delivery time could reduced a bit...”

Helpful Report

Posted 6 years ago

“We ordered an oval trampoline which was preorder. The website was clear on when to expect the trampoline, mid June. We were kept up to date on the delivery and when emailed we received a full comprehensive reply. The trampoline arrived a little later than expected but this was understandable in the current climate. The trampoline arrived with all its parts packaged well. Our children are made up with the trampoline. It's sturdy and well made. Even the adults have had fun too.”

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Posted 6 years ago

“Happy with product. Happy with service.”

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Posted 6 years ago

“Received an email from Jumpking re extra postage coats (which was expected) and paid the additional amount. When I replied direct to the customer representative re payment I also asked a question about a product we required. I never got a response. Considering the email went directly to a JumpKing employee I was already engaged in conversation with (via email), and not to a generic email address, I'd have expected some form of reply. I got nothing. When our replacement trampoline net arrived I opened the package only to find the net was full of leaves, mostly intertwined into the net itself so it's as if it had already been used then repacked. No offer for a discount, no apology. I paid full price for a used item full of leaves. Avoid.”

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Posted 6 years ago

“Delivery was as informed. Really easy to assemble following the instructions, good quality trampoline my daughter loves it”

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Posted 6 years ago

“Great trampoline really straight forward to put together for me and my husband,good quality”

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Posted 6 years ago

“We ordered our trampoline on pre-order and it arrived close to when we expected it but it would’ve been nice to have had a bit more communication from Jumpking.”

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Posted 6 years ago

“Pleased with purchase but customer service was very poor did not reply to emails or answerphone messages”

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Posted 6 years ago

“Took a while to get our trampoline once ordered but good delivery service and website was straightforwards. Would have liked an additional option for someone to come and assemble for us!”

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Posted 6 years ago

“A long wait for the trampoline but that’s due to the current situation. The instructions were not very clear and took a few false starts before we did it right. Happy with the end result.”

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Posted 6 years ago

“Great trampoline, great price & great customer service!”

Helpful Report

Posted 6 years ago

“Spent nearly £100 on a trampoline net. Arrived clearly used, full of leaves intertwined within the net. No discount offered. Received an email re postage from a Jump King employee prior to item being shipped. Responded and also asked a question regarding another product on their site. Email was completely ignored. If you can purchase items from elsewhere, I strongly recommend doing so.”

Helpful Report

Posted 6 years ago

“lack of communication when trying to return”

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Posted 6 years ago

“I recently bought a UFO Swing which at the time of purchase was out of stock but thought I'dd risk it. I got a reply from Jumpking straight away so that was good. The swing arrived before I thought it would which was great as it arrived on my granddaughters birthday.”

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Posted 6 years ago

“Swing is great! Instructions for assembly are dire.”

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Posted 6 years ago

“Easy to order online and happy with our purchase, only odd thing was we got our email to say it was being delivered after we had already received it”

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Posted 6 years ago

“Swing came ahead of time which was perfect as it was in time for my daughter's birthday.”

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Posted 6 years ago

“Excellent quality trampoline and relatively straight forward to assemble. My son loves it. Would recommend”

Helpful Report

Posted 6 years ago

“Nice trampoline but worth the money? Probably not. Customer service VERY poor. Had missing parts AND wrong parts delivered. No one seemed particularly bothered. wouldn’t shop with them again.”

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Posted 6 years ago

“Absolutely appalling... item delivered was not as described, such poor quality and nothing like what was shown and advertised on their website. I emailed and was asked to provide photographs of the item, which I did by return and have heard nothing since. Being charged £100 for a trampoline mat that quite frankly has not been made to the standard promised is unacceptable and then to receive no communication once the complaint has been raised even worse. I would not recommend this company to anybody. It is a shame as this poor review could have been avoided if somebody had the courtesy to respond to my email... and please don’t use Covid as an excuse, emails can be answered from home.”

Helpful Report

Posted 6 years ago

Jumpking.eu is rated 4.3 based on 2,040 reviews