Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,992 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Hi. Received trampoline pad with a rip and called Jumpking straight away as soon as I opened it and left a VM. Followed up with 2 emails inc a photo of the damage and did not get a response, called again and left another VM. Never had my calls returned, and to the best of my knowledge also received no email response. Fatigue hit me, so I patched it up with duck tape as neatly as possible and we’ll make do with it. Shame, the trampoline is very good quality and gives hours of fun to our 2 children, it’s just the quality of customer service has not been at the same level in this instance. Perhaps it’s a temporary situation because of The C19 situation.”

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Posted 5 years ago

“Jumpking was the only company having anything in stock due to covid-19 , delivered a few days after ordering.”

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Posted 5 years ago

“Great Trampoline which has weathered the......weather and my kids over the last 8 years Just replaced the safety net which and everything is back in order. Thanks!”

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Posted 5 years ago

“Ordered replacement net which arrived promptly but was incorrect item. I have tried repeatedly calling, emailing, webchat, website contact form all with no response - I've resorted to opening a PayPal case to try and retrieve my money - steer clear!”

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Posted 5 years ago

“Both items received on time and as expected.”

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Posted 5 years ago

“Trampoline is good arrived over a week ago now. Parts for the enclosure netting are missing. Shame about the non existing customer service. I have left messages and emailed several times and not had a response. I am still ringing over 10 times a day but all you get is an answer phone and no reply or recall when you leave a message.”

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Posted 5 years ago

“Really helpful customer service, I wasn't sure which replacement bed I needed for my trampoline. They took the time to investigate for me. Really appreciated, especially when they must be incredibly busy.”

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Posted 5 years ago

“Very efficient. Ordered bottom pole and rod set for Tesco combo trampoline, both items fitted perfectly. Priced at £38.00 Inc.. delivery not cheap but cheaper than replacing a trampoline at £160.00 plus.”

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Posted 5 years ago

“Terrible customer service, I’m waiting for delivery of an item and haven’t received any update or communication. Had it not been for the positive reviews on here, I would have assumed that I’d been scammed.”

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Posted 5 years ago

“The sun was out and the trampoline was calling! The old surround had faded and began to fall apart. Ordered easily from Jumpking and delivered promptly...it was child’s play and the children loved the fresh look of their trusty trampoline! Many thanks”

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Posted 5 years ago

“Fab items really fast delivery trampoline looks as new thankyou”

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Posted 5 years ago

“Fits our old 14ft Jumpking trampoline well. The only thing I would say is that it doesnt seem as good a quality as the original one and I'm not sure it will last as long but as we got the replacement half price it is less of an issue.”

Jumpking.eu 4 star review on 6th June 2020

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Posted 5 years ago

“I could not find a replacement net for my 7 x 10 Jumpking trampoline and someone sent me a link to this web page. I was still afraid to order in case it did not fit ,but I ordered a safety net and a surround pad and it arrived amazingly quickly , I placed the order on tuesday and it arrived on Friday , They fitted perfectly and it looks like a new trampoline now . We are really happy especially the children .Thank you to the man who answered my nervous enquiries”

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Posted 5 years ago

“The replacement net for our trampoline is good. Website fine, main issue is that I tried to call numerous times but always answer machine (didn't seem able to leave message) and I emailed a query on 21.5.20 and have yet to receive a response. Thankfully I was right was the replacement I ordered.”

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Posted 5 years ago

“Great company - ordered the wrong size padding in error and they responded to my email immediately and corrected the order. The goods were received within a couple of days which was amazing considering the lockdown status. Would highly recommend this company and their customer service.”

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Posted 5 years ago

“I purchased a canopy from jumpking which was perfectly fine and came on time but unfortunately was the wrong size and have not been able to get hold of anyone for a return after making a lot of calls left voicemails and Sent emails but no reply to any 😡”

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Posted 5 years ago

“Excellent service, kept me up to date of delivery”

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Posted 5 years ago

“I have emailed and called for help on an order I placed but have had no response. Very disappointing.”

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Posted 5 years ago

“Great quality piece of kit, but very disappointing customer service. What should have taken no more than 3 days for delivery, even in Covid times, took almost 2 weeks! Impossible to get through as no one was answering phones or emails, (Covid does not transmit down a phone line or computer!) I had to rely on getting an answer on online chat. Which happened to be the same person I had emailed 3 days previously to enquire where my order was! You need to seriously improve your customer service urgently, or you will lose a lot of business.”

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Posted 5 years ago

“The staff at jumpking were very helpful when we had a delivery problem which was entirely the fault of TNT the trampoline itself is amazing and well worth the money, very well made. thank you Harriet and Taylor”

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Posted 5 years ago

Jumpking.eu is rated 4.3 based on 1,992 reviews