Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,948 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The instructions are the worst I've ever seen. I think it would have been better to not have any at all! Another than that the trampoline is great kids love it”

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Posted 1 year ago

“I had been looking for a more sturdy trampoline for my autistic daughter. Every one I have bought in the past seemed so flimsy. As my daughter is a teenager I needed something more sturdy. This is by far the best trampoline I have bought! Doesn’t move at all when she is jumping. We are so pleased with our purchase.”

Jumpking.eu 5 star review on 20th May 2024

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Posted 1 year ago

“All good. Trampoline up and used again now. Children safe.”

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Posted 1 year ago

“Delivered on time and the driver was very helpful”

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Posted 11 months ago

“My two sons love this trampoline. just make sure you have someone to help you because it can be a bit tricky to put together.”

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Posted 1 year ago

“Everything went as expected”

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Posted 1 year ago

“Ordering and delivery of the trampoline was seamless and efficient. Instructions for assembling it lacked clarity. It took double the amount of time estimated for two adults to put it together but now it’s up the kids are loving it.”

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Posted 1 year ago

“We ordered from Jumpking the rectangular trampoline 8ft - 12ft. Although not cheap I truly believe you get what you pay for. Delivery was superb no problems and the quality is second to none. My daughter loves her new trampoline.”

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Posted 1 year ago

“Prompt delivery as promised.”

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Posted 1 year ago

“Très bonne qualité, tout est bien conçu…”

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Posted 1 year ago

“Customer service were amazing helping to find the right spare part for out trampoline. Delivery was very quick and the product is excellent quality”

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Posted 1 year ago

“Arrived quickly and does the job. My kids are always bouncing on it”

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Posted 1 year ago

“Ordered a new pad for the trampoline. After a few days it hadn’t arrived ( not jumpkings fault at all it got stuck at the delivery drop). Phoned customer service and they couldn’t have been more helpful. Sent out a replacement immediately and it arrived within 48 hours. Item exactly as advertised and easy to install. Would use them again for any replacement parts of my trampoline”

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Posted 1 year ago

“Great product , reasonably priced for quality of product. Looks great ,not had chance to use yet . If I had any complaint , it would be the instructions, we are in 21ST century . If possible video /you tube instructions, step by step guide would be really appreciated. I couldn’t find any (scan bar code )?? I am useless with flat back ,I feel step by step video would be helpful. Like I have stated excellent material,great product . 👍👍👍👍👍”

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Posted 1 year ago

“No problem at all with the equipment itself. But the delivery service (TNT) was very poor. Waited all day for the delivery which did not arrive. It finally came the following day, with them trying to say we tried to change the delivery address,we had no reason to change it.”

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Posted 1 year ago

“Great item quick postage”

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Posted 1 year ago

“Absolutely appalling... item delivered was not as described, such poor quality and nothing like what was shown and advertised on their website. I emailed and was asked to provide photographs of the item, which I did by return and have heard nothing since. Being charged £100 for a trampoline mat that quite frankly has not been made to the standard promised is unacceptable and then to receive no communication once the complaint has been raised even worse. I would not recommend this company to anybody. It is a shame as this poor review could have been avoided if somebody had the courtesy to respond to my email... and please don’t use Covid as an excuse, emails can be answered from home.”

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Posted 5 years ago

“The trampoline is very good and well used but don't expect to get replacement parts. Ordered a new net 4th April and I'm still waiting! I have paid, I was told there was a delay but 6+ months?! I now can't get a response to my emails, facebook message no response and phone always answer machine even if you phone in the very restricted time frame the message states it is open. Jumpking have my money but 6 months down the line I have nothing for it.”

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Posted 8 months ago

Hi Carol, Thank you for taking my call today. As discussed we are expecting the nets to arrive in the new year. Our phone number is 01473 747792 and email is customerservice@yjeurope.co.uk, I believe you had been contacting our re seller at Jumpking.co.uk. I am sorry there has been a wait for these nets.

Posted 8 months ago

“1st class service from order to delivery, not assembled trampoline as for a Christmas present.”

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Posted 9 months ago

“We purchased a trampoline from JumpKing around 5 years ago and the spring cover has taken a battering from constant use from 2 children and their friends and being left out in all weather all year round. The trampoline itself is still in great condition but the spring cover made it look tatty. We purchased a replacement cover and it has made the trampoline look almost brand new again. It has made such a difference and we are really, really pleased. Obviously a trampoline is a huge garden item and having something looking a bit battered isnt great for garden aesthetics but the replacement cover has given it a new lease of life - would highly recommend doing this if you are on the fence/considering doing so.”

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Posted 10 months ago

Jumpking.eu is rated 4.3 based on 1,948 reviews