Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,973 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,973 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very quick delivery.”

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Posted 1 month ago

“Pretty good, easy to deal with and delivery was very fast.”

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Posted 1 month ago

“Super quick delivery. Easy instructions to follow for build and great quality.”

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Posted 1 month ago

“We have been waiting for over a week for the delivery of our Trampoline. We have received some of the boxes but one is still missing preventing assembly. We are extremely disappointed in both the delivery and service we have received. We have seen a photo of the missing box in the back of a DX van but the box is quite badly damaged and obviously hasn't been taken care of.”

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Posted 1 month ago

“The products are goo, but service is terrible. I have gotten two of the three spare parts I ordered wrong. Getting in contact seems to be really difficult with any means of communication.”

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Posted 1 month ago

“Speedy delivery… literally 3 days. Nervous of some of the reviews, but so far, so good! 7 by 10 is defo a two man job but clear instructions & build quality looks good. Few compliments from the neighbours (everyone has them on our road) & obviously it’s a winner with the kids.”

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Posted 1 month ago

“No problems, kids loving trampoline”

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Posted 1 month ago

“Trampoline arrived within a few days, assembly was pretty straightforward and kids very happy with the end result! Only comment is I can see netting not lasting too long due to weak looking holes for attaching to the frame. Overall though v pleased and would recommend”

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Posted 1 month ago

“The wrong thing has been sent through. I have asked for a replacement but haven’t heard back yet. This has happened before with Jumpking but they were helpful in sorting out a replacement so I’m hopeful it will be resolved.”

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Posted 1 month ago

“Easy to order and find what was available Delivery company and attitude was poor”

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Posted 2 months ago

“A BLOODY JOKE !!!! Jumpking claims to be a French brand, which is why I bought a trampoline. I need replacement accessories, so I've been put in touch with the UK! I placed my order and was told that I had to wait 10 days for them to receive the items in the UK (so probably sent from China) before they could send them to me. In the end, I had to wait 1 month between my order and delivery !!!! WHAT A SHAME !!!!”

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Posted 2 months ago

“Very good service and value for money”

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Posted 2 months ago

“Nothing really to say about the company itself”

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Posted 2 months ago

“Great transaction, everybody was so helpful and couldn’t do or advise me enough. It’s hard to calculate with units size and children’s ages, they were great. Recommend to anybody.”

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Posted 2 months ago

“The net is good but should come with replacement instructions. Also the rope to attach to the base should be continuous.”

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Posted 2 months ago

“Very prompt service unfortunately I had too return the item as I ordered the wrong one”

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Posted 2 months ago

“Easy to find the spares needed and fitted the new rods with no issues. A number of years ago we also ordered a new net enclosure. Being able to order spares has lengthened the life of our trampoline. Currently 10 years old and still going strong!!”

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Posted 2 months ago

“Trying to assemble this was a nightmare! Holes not lining up on the two black poles. Ending up having to use WD40 on the black poles and a piece of wood and mallet to bang the ends to get the poles slotted in enough for the holes to marry and only just, getting the bolts through was bad on 3 of the 4 poles. Once it was built it seems strong enough for my 11 year old but frame does sway a little. Only bought it as my son is Autistic and loves to swing and his conventional swing seat was too small for him now. He loves the new UFO swing though.”

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Posted 2 months ago

“The trampoline is excellent BUT I did NOT receive the cover I purchased with it. I sent an email 8 days ago to advise them of this but have had no response. I wish I'd bought the cover from Amazon instead!”

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Posted 2 months ago

Dear Sharon, I am sorry there was a delay in sending the cover, which I can see was sent sent a week later and an email sent to you directly. I do hope you are enjoying your new trampoline. Kind regards, Amanda

Posted 1 month ago

“8 foot Yellow ZorbPod. Assembly a nightmare. Had to drill own holes in one of the uprights. Zip broken after a year and three months. Out of warranty. Requested zip replacement or support on zip specification to help with replacement unfortunately not very helpful. Disappointing. Note shipping charges are very steep. £13 to Northern Ireland so be aware”

Helpful Report

Posted 2 months ago

Jumpking.eu is rated 4.3 based on 1,973 reviews