Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,992 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

Write Your review

Tell us how Jumpking.eu made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It was difficult to put up and it’s quite squeaky when you’re jumping on it took ages to come and very little communication about timings I think it would be better if the company provided a service of putting the trampoline up and maybe didn’t take lots of orders when the product wasn’t available”

Helpful Report

Posted 5 years ago

“Very efficient service in difficult times. Trampoline arrived within the timeline, all parts were present and in good condition. The trampoline is of high quality and is real value for money. Would highly recommend.”

Helpful Report

Posted 5 years ago

“Very good trampoline, good price and good is the man bring it to us very good man, I am happy with all I receive the only inconvenience I have is the delay 1 moth and 11 day I been waiting for the order and for me that a lot waiting, thank you”

Helpful Report

Posted 5 years ago

“great service and great value for money. thanks!”

Helpful Report

Posted 5 years ago

“This has been our third trampoline for our grandchildren and I don’t think we will have to get another as the Jumpking is a far superior model ,very sturdy great design and great value for money. The grandchildren ages from 8 years to teenagers love it are very pleased that it’s been the best so far and of course they are the experts i am Nana of the year. Thank you Jumpking.”

Helpful Report

Posted 5 years ago

“Customer service not good. Sent 2 messages before delivery. No reply from you. Sent a message after delivery asking about a tie down kit, again no reply. The trampoline is okay.”

Helpful Report

Posted 5 years ago

“I had bought a 12 foot jumpking trampoline about 4 years ago- it has been a fantastic purchase. My kids are now aged 12,10 and 8 but still get great use out of it. I needed to replace the poles around the top of the net and it was possible to buy these separately. My only minor gripe would be thst the postage to Ireland is not included initially- however the office can emsil the price and set up payment. Otherwise, a great purchase.”

Helpful Report

Posted 5 years ago

“Excellent quality kids love it”

Helpful Report

Posted 5 years ago

“Past experience has been wonderful , this experience is terrible. No one replies back to emails or messages left on phone. Now I am stuck with a fault canopy and it is getting close to 14 days”

Helpful Report

Posted 5 years ago

“It is our 3rd trampoline from jumping. The quality is the best.”

Helpful Report

Posted 5 years ago

“shocking customer services you do not deserve 1 star”

Helpful Report

Posted 5 years ago

“Took some time to receive an answer after making several phone calls and 2 emails, but we were in lockdown, now it’s here the kids are very happy!”

Helpful Report

Posted 5 years ago

“Absolutely happy with purchase.i wish the delivery time could reduced a bit...”

Helpful Report

Posted 5 years ago

“We ordered an oval trampoline which was preorder. The website was clear on when to expect the trampoline, mid June. We were kept up to date on the delivery and when emailed we received a full comprehensive reply. The trampoline arrived a little later than expected but this was understandable in the current climate. The trampoline arrived with all its parts packaged well. Our children are made up with the trampoline. It's sturdy and well made. Even the adults have had fun too.”

Helpful Report

Posted 5 years ago

“Happy with product. Happy with service.”

Helpful Report

Posted 5 years ago

“Received an email from Jumpking re extra postage coats (which was expected) and paid the additional amount. When I replied direct to the customer representative re payment I also asked a question about a product we required. I never got a response. Considering the email went directly to a JumpKing employee I was already engaged in conversation with (via email), and not to a generic email address, I'd have expected some form of reply. I got nothing. When our replacement trampoline net arrived I opened the package only to find the net was full of leaves, mostly intertwined into the net itself so it's as if it had already been used then repacked. No offer for a discount, no apology. I paid full price for a used item full of leaves. Avoid.”

Helpful Report

Posted 5 years ago

“Delivery was as informed. Really easy to assemble following the instructions, good quality trampoline my daughter loves it”

Helpful Report

Posted 5 years ago

“Great trampoline really straight forward to put together for me and my husband,good quality”

Helpful Report

Posted 5 years ago

“We ordered our trampoline on pre-order and it arrived close to when we expected it but it would’ve been nice to have had a bit more communication from Jumpking.”

Helpful Report

Posted 5 years ago

“Pleased with purchase but customer service was very poor did not reply to emails or answerphone messages”

Helpful Report

Posted 5 years ago

Jumpking.eu is rated 4.3 based on 1,992 reviews