Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,925 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient. Ordered bottom pole and rod set for Tesco combo trampoline, both items fitted perfectly. Priced at £38.00 Inc.. delivery not cheap but cheaper than replacing a trampoline at £160.00 plus.”

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Posted 4 years ago

“Terrible customer service, I’m waiting for delivery of an item and haven’t received any update or communication. Had it not been for the positive reviews on here, I would have assumed that I’d been scammed.”

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Posted 4 years ago

“The sun was out and the trampoline was calling! The old surround had faded and began to fall apart. Ordered easily from Jumpking and delivered promptly...it was child’s play and the children loved the fresh look of their trusty trampoline! Many thanks”

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Posted 4 years ago

“Fab items really fast delivery trampoline looks as new thankyou”

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Posted 4 years ago

“Fits our old 14ft Jumpking trampoline well. The only thing I would say is that it doesnt seem as good a quality as the original one and I'm not sure it will last as long but as we got the replacement half price it is less of an issue.”

Jumpking.eu 4 star review on 6th June 2020

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Posted 4 years ago

“I could not find a replacement net for my 7 x 10 Jumpking trampoline and someone sent me a link to this web page. I was still afraid to order in case it did not fit ,but I ordered a safety net and a surround pad and it arrived amazingly quickly , I placed the order on tuesday and it arrived on Friday , They fitted perfectly and it looks like a new trampoline now . We are really happy especially the children .Thank you to the man who answered my nervous enquiries”

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Posted 4 years ago

“The replacement net for our trampoline is good. Website fine, main issue is that I tried to call numerous times but always answer machine (didn't seem able to leave message) and I emailed a query on 21.5.20 and have yet to receive a response. Thankfully I was right was the replacement I ordered.”

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Posted 4 years ago

“Great company - ordered the wrong size padding in error and they responded to my email immediately and corrected the order. The goods were received within a couple of days which was amazing considering the lockdown status. Would highly recommend this company and their customer service.”

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Posted 4 years ago

“I purchased a canopy from jumpking which was perfectly fine and came on time but unfortunately was the wrong size and have not been able to get hold of anyone for a return after making a lot of calls left voicemails and Sent emails but no reply to any 😡”

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Posted 4 years ago

“Excellent service, kept me up to date of delivery”

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Posted 4 years ago

“I have emailed and called for help on an order I placed but have had no response. Very disappointing.”

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Posted 4 years ago

“Great quality piece of kit, but very disappointing customer service. What should have taken no more than 3 days for delivery, even in Covid times, took almost 2 weeks! Impossible to get through as no one was answering phones or emails, (Covid does not transmit down a phone line or computer!) I had to rely on getting an answer on online chat. Which happened to be the same person I had emailed 3 days previously to enquire where my order was! You need to seriously improve your customer service urgently, or you will lose a lot of business.”

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Posted 4 years ago

“The staff at jumpking were very helpful when we had a delivery problem which was entirely the fault of TNT the trampoline itself is amazing and well worth the money, very well made. thank you Harriet and Taylor”

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Posted 4 years ago

“Excellent service from Jumpking, even with the lockdown still received a new trampoline bed within a week. Delighted with the service.”

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Posted 4 years ago

“Great service, quick delivery. Item fitted perfectly. Thank you”

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Posted 4 years ago

“Really pleased with this replacement net, it will definitely lengthen the lifespan of our trampoline! Thanks very much.”

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Posted 4 years ago

“A replacement trampoline mat arrived quickly. But the quality of the mat is very disappointing. The spring connectors are not evenly spaced and therefore it does pull evenly. The stitching is very uneven and does not look very strong.”

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Posted 4 years ago

Hi Rupert, I am sorry you are not happy with the quality of your trampoline bed. Please send a photo to us at customerservcie@yjeurope.co.uk, we will replace this under warranty.

Posted 4 years ago

“No problems except that TNT messed up delivery but jumpking sorted everything. Good customer service! Good trampoline!”

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Posted 4 years ago

“I ordered a 10ft jumpking trampoline and a circus tent (bazoongi). Both items went beyond satisfaction. My little one adores both, the tent is in my living room and it’s huge! Every time I try to move it my little one isn’t impressed so I’ll wait. The quality is far better than I thought on both items. The tent was very easy to put up but please check the size! The trampoline is now my little ones second home. I spoke with a lady called Amanda as there was a problem with the delivery company and it got lost but she was awesome and really went the extra mile when she didn’t have to. I was upset due to 12 weeks of isolation with my son who’s showing signs of autism so this was very much a needed product but she kept me grounded and reassured me throughout. It arrived 4 days late but not due to jumpking whatsoever and it was a bank holiday. It was built in about an hour and was straightforward although I did have someone do it for me however the instructions were clear and straightforward. I have now placed an order for some steps and a cover which Amanda did over the phone to ensure I got the correct product And they even waived the shipping fee for all the trouble even though they weren’t at fault. I cannot recommend the company or their products enough!! Thank you jumpking for making a real difference in my son’s development and for making the process much easier for me and for your kind words”

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Posted 4 years ago

“I needed a new safety net, rods and foam covers for the supports. As our trampoline is about 8 years old, I needed advice on what to buy and was helped by Amanda who was extremely helpful. She sent links for the items that I needed and when I ordered them, they arrived in just a few days. Particularly given all the difficulties the moment, the service was fantastic, thank you very much.”

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Posted 4 years ago

Jumpking.eu is rated 4.3 based on 1,925 reviews