Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,925 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven’t received my order placed on 4/5 and have emailed several times and no reply. Can’t get through on the telephone number provided”

Helpful Report

Posted 4 years ago

“Understandable delays and responsiveness issues with covid. The customer service team are helpful.”

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Posted 4 years ago

“I ordered and paid for trampoline in March and still not had delivered when I try to contact them no one replies! Frustrating!”

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Posted 4 years ago

“Pre-ordered item, item not yet dispatched, and need to make a change and if not able to make a change to cancel my order. I have left two voicemails and sent 3 emails and still no contact. Would not recommend”

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Posted 4 years ago

“very happy with the trampoline springs will use again as and when necessary good value for money and fast delivery.”

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Posted 4 years ago

“New net - overpriced!”

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Posted 4 years ago

“I purchased the wrong pad and have been attempting to contact jumping.eu/yjeurope via email and phone in order to arrange a return/exchange within the limits of my statutory consumer rights. I have had zero response to email and no reply to phone calls/messages left over a week long period and now face the prospect of writing off my purchase - I have found the correct pad on another supplier’s site. This is a shame as jumpking.eu would have gained the extra £100 in price difference had I been able to establish contact with them. I appreciate that these are very unusual times but I could not recommend this dealer of Jumpking products.”

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Posted 4 years ago

“Dreadful. Sent the wrong item, didn't reply to voice messages or emails.”

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Posted 4 years ago

“I have sent numerous messages asking for someone to contact me and no one has. I would like to speak to you and find out if you can help by supplying extra pads to increase the size of the surround pad I have bought from you. Our trampoline is 10ft X 7ft2ins. Tel no 07713003620. Cathy Leadbetter”

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Posted 4 years ago

“Really impressed with the high quality of the product and great communication and timely responses to emails during Lockdown. Great experience all round, many thanks”

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Posted 4 years ago

“I couldnt believe that you were able to facilitate the delivery so quickly. This greatly facilitated our travel arrangements. I found dealing with Amy excellent. One other thing I was chatting with Taylor and he was helpful. I asked his advice on buying new springs but he just disaappeared on me and that was the end of the on line coversation. I now think I have to buy some new springs and this will incur another delivery charge.”

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Posted 4 years ago

“Looked everywhere for a replacement net and found one that does the job at a reasonable price.”

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Posted 4 years ago

“great product easy to assemble”

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Posted 4 years ago

“Hi. Received trampoline pad with a rip and called Jumpking straight away as soon as I opened it and left a VM. Followed up with 2 emails inc a photo of the damage and did not get a response, called again and left another VM. Never had my calls returned, and to the best of my knowledge also received no email response. Fatigue hit me, so I patched it up with duck tape as neatly as possible and we’ll make do with it. Shame, the trampoline is very good quality and gives hours of fun to our 2 children, it’s just the quality of customer service has not been at the same level in this instance. Perhaps it’s a temporary situation because of The C19 situation.”

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Posted 4 years ago

“Jumpking was the only company having anything in stock due to covid-19 , delivered a few days after ordering.”

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Posted 4 years ago

“Great Trampoline which has weathered the......weather and my kids over the last 8 years Just replaced the safety net which and everything is back in order. Thanks!”

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Posted 4 years ago

“Ordered replacement net which arrived promptly but was incorrect item. I have tried repeatedly calling, emailing, webchat, website contact form all with no response - I've resorted to opening a PayPal case to try and retrieve my money - steer clear!”

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Posted 4 years ago

“Both items received on time and as expected.”

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Posted 4 years ago

“Trampoline is good arrived over a week ago now. Parts for the enclosure netting are missing. Shame about the non existing customer service. I have left messages and emailed several times and not had a response. I am still ringing over 10 times a day but all you get is an answer phone and no reply or recall when you leave a message.”

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Posted 4 years ago

“Really helpful customer service, I wasn't sure which replacement bed I needed for my trampoline. They took the time to investigate for me. Really appreciated, especially when they must be incredibly busy.”

Helpful Report

Posted 4 years ago

Jumpking.eu is rated 4.3 based on 1,925 reviews