Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,986 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,986 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

Write Your review

Tell us how Jumpking.eu made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This is my 3rd Jumpking trampoline and I received it about 3 weeks ago. It turned up with 1missing part and damage to the net. I have tried to contact jumpking multiple times via email, helpline and message service and no reply!!! I understand during covid 19 businesses have reduced service’s but if you carrying selling a product you should provide some sort of customer service unfortunately jumpking.eu has not. I feel letdown and frustrated that I have purchased a trampoline and it’s turned up damaged and can not get hold of jumpking customer service To resolve the problem. In future I will shop elsewhere for my products..”

Helpful Report

Posted 5 years ago

“I received my trampoline over 3 weeks ago now and on erecting it I found one part missing and 3 holes in the net! I have tried to contact the customer services via email and phone, and there online message service multiple times and have had no response!!!! This is my 3rd jumpking trampoline the others have always been strong and good quality, Unfortunately the zero customer service this time round I feel let down and frustrated that I haven’t received service I paid for and I will in future go elsewhere. I do understand covid 19 has effected all businesses but if a company carry’s on selling items they should also provide at least a basic level of customer service unfortunately jumpking has not. I hope this review helps others Luke Boswell”

Helpful Report

Posted 5 years ago

“I have been trying to discuss spare parts for an existing trampoline for over 6 weeks after a structural element failed. No response to multiple emails or phone messages. I have bought two trampolines over the years from these guys but don't think they care beyond the initial sale. Disappointing as it can't be hard to, as a minimum, acknowledge someone trying to communicate with you.”

Helpful Report

Posted 5 years ago

“No customer service to speak of. Since my last post a week ago we are still without the replacement w legs. No contact with customer service received. Very disappointed. I would strongly recommend you use another company for the supply of your trampoline. 3 disappointed daughters and a very disappointed Dad.”

Helpful Report

Posted 5 years ago

“No sign of any customer service since last reviewed. Still unable to use trampoline. No resolution to bent w legs so would not suggest that you buy from this seller. However jumping.co.uk could be a better bet.”

Helpful Report

Posted 5 years ago

“I purchased a trampoline and the offer was advertised as a combo with the tent and trampoline both pictured side by side trampoline and tent and only received the tent they obviously didn’t update there web page and muddled customer I only purchased it cause the tent was advertised very miss leading”

Helpful Report

Posted 5 years ago

“It was very difficult to put together. It makes a lot of noise. I contacted customer service 4 times and they have not come back to me. I bought the 10ft Jampod deluxe trampoline and I paid a lot of money for what we got and the poor customer service. It does not look as it the photo. No calls or emails back! Wish I read the reviews before!”

Helpful Report

Posted 5 years ago

“Unfortunately trampoline delivered with bent legs and no ladder. Emailed reporting the issue but no customer service contact at all. Have now re emailed. Phones go to automated answering but Does not allow you to leave a message. Covid issue allowed for but would have expected contact from customer service by now. Web site says minor delys to response. Come on jumping EU. I would have expected better response. I have 3 young and very disappointed daughters. I have paid for a premium product with no benefit. Very disappointed. I can not recommend based on current very poor performance”

Helpful Report

Posted 5 years ago

“Can't rate as not had item I've paid for”

Helpful Report

Posted 5 years ago

“The product we bought has very poor quality, the base structure wouldn’t form into a circle. We couldn’t get hold of the customer service either, they have never replied my emails and answer the phones (we tried for a week already). Our kids were crying and very upsetting, but we couldn’t get a new trampoline without getting the refund. By the way there was no any paperwork and return label in the delivery, the whole experience was wasting time and money!”

Helpful Report

Posted 5 years ago

“Trampoline arrived with an essential part of the frame missing. My little boy was devastated. A week later, despite sending multiple emails and leaving multiple voice messages, I haven’t even received an acknowledgement of my complaint, let alone any attempt to replace the missing part. I’m so disappointed.”

Helpful Report

Posted 5 years ago

“Absolutely terrible service. I ordered goods on 11th of April, payment was taken immediately. I was told the goods had been dispatched on April 15th and would take 3 days. I hadn't received after a week so checked with courier, they hadn't yet received my item from the seller. I contacted the seller by email and phone daily but no reply, finally my wife contacted them on Facebook messenger and was told they've sent it to the courier. This has went on for 10 days, checking with the seller and courier who both say they don't have it, seller blames the couriers tracking service. I've had two other deliveries in the last 10 days by the courier in question so I'm inclined to believe them, their tracking had been accurate in both cases. Seller won't cancel the order or refund me despite the TC's saying they offer 30 days any reason cancellation, I've paid for an item that isn't on its way to me. Now I need to take it up with my bank for a refund. Avoid, I wish I had read the reviews before ordering.”

Helpful Report

Posted 5 years ago

“Shockingly appalling service. Wrong part of trampoline was sent to me and I have emailed, phoned and left messages But nobody has got back to me to advise me what to do! Meanwhile, in these horrific Covid times, my grandson has spent weeks with out his trampoline. I would love to hear from Jumpking so they can advise me what to do!”

Helpful Report

Posted 5 years ago

“The incorrect jump bed was delivered and the company has ignored my emails and phone calls to try and resolve the problem”

Helpful Report

Posted 5 years ago

“I still have not received the product, 13 days after ordering. I have sent two e-mails and left a telephone message but received no response. I know these are difficult times, but I think it is wrong to have taken my money if they are not able to supply.”

Helpful Report

Posted 5 years ago

“Very disappointed with the delivery and customer service. Whilst the trampoline arrived (eventually), the trampoline cover that we had paid extra for has not. This was over a month ago, and I have been unable to speak to anyone on the phone or get a response by email since, having tried many times. Dreadful and am actually quite shocked. I appreciate it is a difficult time for companies, but their voicemail says to email as they are working from home, and I still can't get any response. They shouldn't take my money if they cannot deliver the product! I'm not sure what to do next”

Helpful Report

Posted 5 years ago

“Really bad customer service. I ordered this trampoline for my son and it arrived faulty. Have emailed and left telephone messages but no response. Not happy at all and will never use jump king again!”

Helpful Report

Posted 5 years ago

“Absolutely terrible! I Ordered an 8 foot trampoline net but they sent me a far smaller size. The tracking number for the package received did not match the tracking number initially given to me via email hence why I received the wrong size. I have tried contacting them over the past week but to no avail I have tried calling them, I have sent a few emails and also used the chat option on their website but have had no luck.”

Helpful Report

Posted 5 years ago

“We have received our order number above. Unfortunately it's not what I ordered. The order was for a bed with 42 eyelets for springs. You have sent one with 48 which is incorrect. Sent an email 3 days ago. Yet to receive a reply.”

Helpful Report

Posted 5 years ago

“Still awaiting part of my order and you are asking for a review!!!!!!! Only got the surround. Still awaiting the part that I actually need”

Helpful Report

Posted 5 years ago

Jumpking.eu is rated 4.3 based on 1,986 reviews