Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,986 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,986 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“No instructions and wrong parts sent as does not fit together. Emailed numerous times with no response. I have opened a PayPal claim. Avoid at all cost”

Helpful Report

Posted 5 years ago

“Not a great experience so far! Delivery was really quick but unfortunately the wrong boxes were delivered so there were parts missing. 4 days later and still haven’t had a response or any guarantee that the missing parts will be delivered. Not a great service, probably wouldn’t recommend or use again.”

Helpful Report

Posted 5 years ago

“We never received our mat or springs with our trampoline we got yesterday I have emailed you and sent a message and no one has replied..we don’t know if there is supposed to be another box coming or know if we have to buy the mat what you jump on separate.”

Helpful Report

Posted 5 years ago

“Have ordered a replacement trampoline matt and received the incorrect product, I have emailed 3 times had no response, i did make contact via the chat button but they want to email me back. I don't have much hope in that. Don;t take poeple's money, deliver incorrect products and remain uncontactable.”

Helpful Report

Posted 5 years ago

“I purchased a 10ft trampoline from Jump King during the lock down period. The purchase was fine, had no issues with website and payment. I was given delivery instructions by Jump king and TNT but despite the instructions the product arrived a day late. Whilst assembling the trampoline part of the frame had no holes punched in so that the springs for the bed couldn’t fix to the frame. My daughter was/is devastated that she can’t play on her birthday present, in what is already an upsetting time for her. I’ve tried to contact Jump king via 2 emails, chat service on the website and by twitter with no reply. I appreciate this is a difficult time for everyone but we have spent a lot of money with the company and expect the product to be correct. Hopefully this isn’t a true reflection of the company in normal circumstances.”

Helpful Report

Posted 5 years ago

“We ordered a 10ft jumpPOD classic on 22/04/30 and this was delivered on 03/04/20. When we tried to assemble it on 04/04/20 it appeared they had mixed up the parts so we could not complete the assembly of the trampoline. I have tried phoning them but always get put through to an automated recording. I have emailed them 4 times to try and resolve the problem but have not received any reply. I realise things are difficult in this coronavirus environment but the fact that they have not bothered to reply to any of my emails is very disappointing and we are now left with a completely useless half constructed trampoline.”

Helpful Report

Posted 5 years ago

“Ordered 3/4/2020. My error, ordered wrong size but despite published returns policy they've refused to help me. Appreciate the odd times but I've tried to contact on 4 separate occasions and no response. Shame. Will buy a replacement elsewhere.”

Helpful Report

Posted 5 years ago

“never recieved my trampoline and no communication”

Helpful Report

Posted 5 years ago

“You cannot get a hold of anyone I emailed 4 times and no response over a week so had to invoke PayPal before I got a very nice email apologising assuring me that they would dispatch the trampoline that day and sent me a tracking number I cannot track that number just keeps saying invalid so 5 further days I have emailed twice to inform them and no response again”

Helpful Report

Posted 5 years ago

“I received the net however the cover sleeves were missing from the order. I emailed on 9th April, however I am yet to receive any response resulting in me having to e-mail a second time on 18th which i feel is unacceptable. It is now 5th May and I am still yet to receive a response about your error with my order.”

Helpful Report

Posted 5 years ago

“After receiving the wrong part, I wrote an email in regards to how I go about exchanging it to the customer service email on the 11th of April. It is now the 18th and still no response.”

Helpful Report

Posted 5 years ago

“Sent out the wrong product to me. Not responsive to emails regarding a replacement item. Would not recommend”

Helpful Report

Posted 5 years ago

“I never recieved my trampoline after being told it would be with me on 2 separate dates and no one ever got back to me regarding this so now no trampoline and 299.00 pound out of pocket”

Helpful Report

Posted 5 years ago

“Awful customer service. It is now a month since they delivered a broken trampoline to us. I have sent numerous emails with photos of the broken part, and have received no acknowledgement or reply whatsoever. Nobody is answering the phone, which is understandable in the current situation, but I would at least have expected an email in response. What are we supposed to do next?!? They have taken our money, we don't have a working product, and they are not acknowledging us. Avoid.”

Helpful Report

Posted 5 years ago

“Awful Customer Service, they are also known as YJ EU , it’s another American company that uses China for its manufacture. I’ve had no response from their Customer services despite sending x4 emails and calling then daily. Tried to cancel an order, they ignore my request in the hope I’ll just put up with the poor customer service. Still had no response so it’s a Legal claim for my money back! Wish I’d read the previous reviews, mostly< 2* with the same complaints- poor customer service.”

Helpful Report

Posted 5 years ago

“Terrible. Took money and never delivered then after 1 week cancelled order due to no stock. AVOID.”

Helpful Report

Posted 5 years ago

“Disappointed with the Poor communications, after ordering a 12ft x 17ft Trampoline I cancelled my order the next day to save wasted time and expense as I realised it’s too big for my garden.I subsequently emailed and phoned Customer services the next day, and a further 3 times in the week and received No reply. The unwanted trampoline arrived within 5 days, and Now I have to arrange to send it back at my cost. This is Sharp Practice, by ignoring my cancellation request. Avoid and Save yourself a load of grief.”

Helpful Report

Posted 5 years ago

“Couldn’t supply my order.”

Helpful Report

Posted 5 years ago

“Faulty part that broke after less than 24 hours of use. Customer service yet to respond to me.”

Helpful Report

Posted 5 years ago

“Havevsentban email to this company and they have not replied. Very poor customer service”

Helpful Report

Posted 5 years ago

Jumpking.eu is rated 4.3 based on 1,986 reviews