Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 2,037 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

Write Your review

Tell us how Jumpking.eu made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Shockingly appalling service. Wrong part of trampoline was sent to me and I have emailed, phoned and left messages But nobody has got back to me to advise me what to do! Meanwhile, in these horrific Covid times, my grandson has spent weeks with out his trampoline. I would love to hear from Jumpking so they can advise me what to do!”

Helpful Report

Posted 6 years ago

“The incorrect jump bed was delivered and the company has ignored my emails and phone calls to try and resolve the problem”

Helpful Report

Posted 6 years ago

“I still have not received the product, 13 days after ordering. I have sent two e-mails and left a telephone message but received no response. I know these are difficult times, but I think it is wrong to have taken my money if they are not able to supply.”

Helpful Report

Posted 6 years ago

“Very disappointed with the delivery and customer service. Whilst the trampoline arrived (eventually), the trampoline cover that we had paid extra for has not. This was over a month ago, and I have been unable to speak to anyone on the phone or get a response by email since, having tried many times. Dreadful and am actually quite shocked. I appreciate it is a difficult time for companies, but their voicemail says to email as they are working from home, and I still can't get any response. They shouldn't take my money if they cannot deliver the product! I'm not sure what to do next”

Helpful Report

Posted 6 years ago

“Really bad customer service. I ordered this trampoline for my son and it arrived faulty. Have emailed and left telephone messages but no response. Not happy at all and will never use jump king again!”

Helpful Report

Posted 6 years ago

“Absolutely terrible! I Ordered an 8 foot trampoline net but they sent me a far smaller size. The tracking number for the package received did not match the tracking number initially given to me via email hence why I received the wrong size. I have tried contacting them over the past week but to no avail I have tried calling them, I have sent a few emails and also used the chat option on their website but have had no luck.”

Helpful Report

Posted 6 years ago

“We have received our order number above. Unfortunately it's not what I ordered. The order was for a bed with 42 eyelets for springs. You have sent one with 48 which is incorrect. Sent an email 3 days ago. Yet to receive a reply.”

Helpful Report

Posted 6 years ago

“Still awaiting part of my order and you are asking for a review!!!!!!! Only got the surround. Still awaiting the part that I actually need”

Helpful Report

Posted 6 years ago

“No instructions and wrong parts sent as does not fit together. Emailed numerous times with no response. I have opened a PayPal claim. Avoid at all cost”

Helpful Report

Posted 6 years ago

“Not a great experience so far! Delivery was really quick but unfortunately the wrong boxes were delivered so there were parts missing. 4 days later and still haven’t had a response or any guarantee that the missing parts will be delivered. Not a great service, probably wouldn’t recommend or use again.”

Helpful Report

Posted 6 years ago

“We never received our mat or springs with our trampoline we got yesterday I have emailed you and sent a message and no one has replied..we don’t know if there is supposed to be another box coming or know if we have to buy the mat what you jump on separate.”

Helpful Report

Posted 6 years ago

“Have ordered a replacement trampoline matt and received the incorrect product, I have emailed 3 times had no response, i did make contact via the chat button but they want to email me back. I don't have much hope in that. Don;t take poeple's money, deliver incorrect products and remain uncontactable.”

Helpful Report

Posted 6 years ago

“I purchased a 10ft trampoline from Jump King during the lock down period. The purchase was fine, had no issues with website and payment. I was given delivery instructions by Jump king and TNT but despite the instructions the product arrived a day late. Whilst assembling the trampoline part of the frame had no holes punched in so that the springs for the bed couldn’t fix to the frame. My daughter was/is devastated that she can’t play on her birthday present, in what is already an upsetting time for her. I’ve tried to contact Jump king via 2 emails, chat service on the website and by twitter with no reply. I appreciate this is a difficult time for everyone but we have spent a lot of money with the company and expect the product to be correct. Hopefully this isn’t a true reflection of the company in normal circumstances.”

Helpful Report

Posted 6 years ago

“We ordered a 10ft jumpPOD classic on 22/04/30 and this was delivered on 03/04/20. When we tried to assemble it on 04/04/20 it appeared they had mixed up the parts so we could not complete the assembly of the trampoline. I have tried phoning them but always get put through to an automated recording. I have emailed them 4 times to try and resolve the problem but have not received any reply. I realise things are difficult in this coronavirus environment but the fact that they have not bothered to reply to any of my emails is very disappointing and we are now left with a completely useless half constructed trampoline.”

Helpful Report

Posted 6 years ago

“Ordered 3/4/2020. My error, ordered wrong size but despite published returns policy they've refused to help me. Appreciate the odd times but I've tried to contact on 4 separate occasions and no response. Shame. Will buy a replacement elsewhere.”

Helpful Report

Posted 6 years ago

“never recieved my trampoline and no communication”

Helpful Report

Posted 6 years ago

“You cannot get a hold of anyone I emailed 4 times and no response over a week so had to invoke PayPal before I got a very nice email apologising assuring me that they would dispatch the trampoline that day and sent me a tracking number I cannot track that number just keeps saying invalid so 5 further days I have emailed twice to inform them and no response again”

Helpful Report

Posted 6 years ago

“I received the net however the cover sleeves were missing from the order. I emailed on 9th April, however I am yet to receive any response resulting in me having to e-mail a second time on 18th which i feel is unacceptable. It is now 5th May and I am still yet to receive a response about your error with my order.”

Helpful Report

Posted 6 years ago

“After receiving the wrong part, I wrote an email in regards to how I go about exchanging it to the customer service email on the 11th of April. It is now the 18th and still no response.”

Helpful Report

Posted 6 years ago

“Sent out the wrong product to me. Not responsive to emails regarding a replacement item. Would not recommend”

Helpful Report

Posted 6 years ago

Jumpking.eu is rated 4.3 based on 2,037 reviews