Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 2,037 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I never recieved my trampoline after being told it would be with me on 2 separate dates and no one ever got back to me regarding this so now no trampoline and 299.00 pound out of pocket”

Helpful Report

Posted 6 years ago

“Awful customer service. It is now a month since they delivered a broken trampoline to us. I have sent numerous emails with photos of the broken part, and have received no acknowledgement or reply whatsoever. Nobody is answering the phone, which is understandable in the current situation, but I would at least have expected an email in response. What are we supposed to do next?!? They have taken our money, we don't have a working product, and they are not acknowledging us. Avoid.”

Helpful Report

Posted 6 years ago

“Awful Customer Service, they are also known as YJ EU , it’s another American company that uses China for its manufacture. I’ve had no response from their Customer services despite sending x4 emails and calling then daily. Tried to cancel an order, they ignore my request in the hope I’ll just put up with the poor customer service. Still had no response so it’s a Legal claim for my money back! Wish I’d read the previous reviews, mostly< 2* with the same complaints- poor customer service.”

Helpful Report

Posted 6 years ago

“Terrible. Took money and never delivered then after 1 week cancelled order due to no stock. AVOID.”

Helpful Report

Posted 6 years ago

“Disappointed with the Poor communications, after ordering a 12ft x 17ft Trampoline I cancelled my order the next day to save wasted time and expense as I realised it’s too big for my garden.I subsequently emailed and phoned Customer services the next day, and a further 3 times in the week and received No reply. The unwanted trampoline arrived within 5 days, and Now I have to arrange to send it back at my cost. This is Sharp Practice, by ignoring my cancellation request. Avoid and Save yourself a load of grief.”

Helpful Report

Posted 6 years ago

“Couldn’t supply my order.”

Helpful Report

Posted 6 years ago

“Faulty part that broke after less than 24 hours of use. Customer service yet to respond to me.”

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Posted 6 years ago

“Havevsentban email to this company and they have not replied. Very poor customer service”

Helpful Report

Posted 6 years ago

“I ordered a 14ft trampoline was high arrived rather quickly which was good. Unfortunately one of the parts is wrong so we have built half of it but can’t complete it. I have tried ringing and emailed 3 times but no one has got back to me. I now have 4 sad children as they can’t go on the trampoline. Very very disappointed”

Helpful Report

Posted 6 years ago

“I ordered a product & immediately realised it was an error, within minutes I cancelled, I emailed everyday & tried to call, still no response & the product was dispatched & money was taken, I continued to email everyday, they product turned up & the delivery driver returned for me as I explained the situation, I have continued to have no response & now had an email asking for a review as my opinion matters... I will email one more time then I will be contact Barclaycard as this is disgusting customer service”

Helpful Report

Posted 6 years ago

“The net is too small and doesn’t fit around the trampoline. I emailed sales at jumpking last week but I haven’t had a reply.”

Helpful Report

Posted 6 years ago

“I have cancelled my order few minutes after I placed it (didn't realise it was only safety net not whole trampoline), I emailed my cancellation to the company, I emailed cancellation to delivery people . It arrived but driver kindly took it back. I had no communication from you about refunding the money. I was grateful to the driver he took it back, so I didn't have to sit out postal return. Could you please let me know you will refund my cancelled order ? Thank you”

Helpful Report

Posted 6 years ago

“This company has caused a huge amount on inconvenience and time and upset. I would strongly urge anyone to avoid dealing with them in the current corona virus situation. I have tried contacting their customer services over a dozen times by live message, email and voicemail message to no avail. I received one email a week ago asking me if I wanted a replacement or a courier collection for full refund. I replied that I definitely wanted a courier collection but still heard nothing. I have actually just started taking dispute action against them as the item was £450 and they are not responding at all! I suggest they cease trading until they can satisfactorily provide sufficient customer service to support their sales.”

Helpful Report

Posted 6 years ago

“Trampoline net doesn’t fit. I have contacted jumpking 3 times so far to request a return address and refund but nobody has responded to my emails in over a week. Not happy with the customer service at all”

Helpful Report

Posted 6 years ago

“Totally fed up with the company. Bought a trampoline for my disabled child while on lockdown. 3 boxes arrived. Loads of equipment missing plus 2 boxes. No reply to any of the messages that we have left. Except for one person who its apparently not there job to pass messages to customer service try messaging the right department if you require help. I will be taking this with trading standards as soon as I am able. Will not be recommending to anyone unless they want to waste over 600 pounds of savings. Ellen Coleman”

Helpful Report

Posted 6 years ago

“Very poor customer service, I know COVID 19 is in place but no help whatsoever for refunds... Phone says send email to customer services I’m still waiting after 2 weeks for a response ...”

Helpful Report

Posted 6 years ago

“We ordered parts for our trampoline at the end of march but we are still missing bits of our trampolining parts order. Some cake some didn’t. We have emailed you twice chasing the missing bits and have not even had a response. The trampoline was for our daughters 7th birthday on 16th April which will now be ruined if we don’t get the parts. The photo shows the missing poles.”

Helpful Report

Posted 6 years ago

“I ordered a 14ft bed 96/8.5 . I was sent one which had 90 "D" rings on it after several phone calls and emails I have still not been contacted about the replacement which I'm expecting. I've not been contacted even to acknowledge that it is being dealt with., and was surprised to be given this opportunity to give a review on the service. Just a message or email would go along way!”

Helpful Report

Posted 6 years ago

“Hi, I ordered a new trampoline surround and new pole covers. I have received the surround but not the pole covers. I have emailed customer services twice to ask about this but have not received a response. Please can you advise?”

Helpful Report

Posted 6 years ago

“Wrong parts, impossible to build trampoline no customer service, no offer to fix problem, atrocious service, paid money no trampoline”

Helpful Report

Posted 6 years ago

Jumpking.eu is rated 4.3 based on 2,037 reviews