I received my trampoline over 3 weeks ago now and on erecting it I found one part missing and 3 holes in the net! I have tried to contact the customer services via email and phone, and there online message service multiple times and have had no response!!!! This is my 3rd jumpking trampoline the others have always been strong and good quality, Unfortunately the zero customer service this time round I feel let down and frustrated that I haven’t received service I paid for and I will in future go elsewhere. I do understand covid 19 has effected all businesses but if a company carry’s on selling items they should also provide at least a basic level of customer service unfortunately jumpking has not. I hope this review helps others Luke Boswell