Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,944 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,944 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery but unfortunately items missing from delivery - emailed customer service but no response. Hence 1 star!”

Helpful Report

Posted 2 years ago

“Very poor quality, not safe. Doesn’t cover springs. Expensive for a cheap product”

Helpful Report

Posted 2 years ago

Dear Luc, I am very sorry to read your are not happy with the 8ft x 12ft Rectangular Combo Pro Surround Pad. This pad is made specifically for our Jumpking 8ft x 12ft trampoline. I wonder if you may have a different make of trampoline which is causing it not to cover the springs? I have just left a message on your phone. Please do call me to discuss. You can of course return if for a refund it you are not happy with it. I look forward to hearing from you. Amanda Gowland Customer Service Manager

Posted 2 years ago

“Having received the trampoline canopy and tried to put it together which has failed. This has been due to the connectors not being the right ones. I have emailed customer services twice, had no reply at all to try and put this right. The canopy therefore is useless and totally out of pocket. In short, my feedback for other potential buyers is to stay clear and go elsewhere and save your money!”

Helpful Report

Posted 2 years ago

“J’attends que quelqu’un me rappelle car le colis est incomplet je ne peux pas monter mon trempoline…….!!”

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Posted 2 years ago

Je suis désolé que votre commande ne corresponde pas à ce que vous attendez de notre marque. Sachez que notre équipe vous a envoyé une demande d'information par email dès réception de votre problème. Pouvez-vous nous fournir une copie de la "liste des pièces" (du manuel) marquée des pièces manquantes afin que nous puissions vous l'envoyer dans les plus brefs délais ?

Posted 2 years ago

“Still awaiting delivery. One box out of the four seems to have vanished so can’t comment on the quality of the trampoline until it actually arrives!”

Helpful Report

Posted 2 years ago

“the tent That I bought has a horrible smell even after I washed it; it still smells awful, like mould”

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Posted 3 years ago

“I’ve been sent incorrect item & no repose from customer service just answer machine.”

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Posted 3 years ago

“Quick delivery but the canopy doesn’t keep the shape when it rains and it’s not even heavy rain. Quite difficult to put back on every time it rains so we had to take it down. So disappointed.”

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Posted 3 years ago

“I'm still waiting for my item”

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Posted 3 years ago

“it's not good this product not durable”

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Posted 3 years ago

“Does not fit correct and terrible quality will not recommend this”

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Posted 4 years ago

“Wrong size delivered. Waiting for this to be resolved.”

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Posted 4 years ago

“I was sent a mail with a pre-order price of £315.83, for the small rectangular trampoline. When I went to accept the invitation the price was £379. JumpKing said the price I was sent was excluding vat. Very disappointed in this sales tactic.”

Helpful Report

Posted 4 years ago

“Replacement net for trampoline a few pounds short of £100 so was expensive! But, given the original had lasted longer than expected, and was of good quality, I decided to buy another - rather than look to buy a new trampoline. The replacement, however, while fitting, was not simply not the same and not equal to the original. I think it of much poorer design, lacking many of the features of the original and for me was 100% not worth the money. I am very disappointed and will not trust this brand again.”

Helpful Report

Posted 4 years ago

“Our trampoline, advertised next day delivery took 10 days, including Easter some of the boxes were lost by the courier. On the 3rd call with customer services I struck lucky and got a lady called Harriet, who on my request, despatched a new trampoline on next day delivery with an alternative courier. Thanks so much Harriet!”

Helpful Report

Posted 4 years ago

“Really bad customer service would never shop with them again very unhappy”

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Posted 4 years ago

“Ordered 10 springs and got an empty bag 2 weeks later, not using them again”

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Posted 4 years ago

“My first enquiry was by phone but their answerphone was on during business open hours. My request for a return phone call was ignored. I then left e-mail messages but they took about two weeks to reply. My enquiry about replacement parts was then dealt with and my order was promptly dispatched. Very slow and disappointing customer service fora main agent.”

Helpful Report

Posted 4 years ago

“2 missing parts so can’t put the trampoline together”

Helpful Report

Posted 4 years ago

“On the advice of JumpKing I ordered a replacement net. It arrived within a week. But it was the wrong size. I called 3 times during normal business hours as published on 3 different days over a week and each time got a voicemail where I duly followed their instructions asking about exchanging/returning the net for another bigger net. No one has returned my call. I have emailed them as well over a week ago. No response. Clearly not a company that values their customers. Do not buy from them would be my advice.”

Helpful Report

Posted 4 years ago

Jumpking.eu is rated 4.3 based on 1,944 reviews