Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,941 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my item on 13th May, still awaiting delivery. Emailed jumpking , still awaiting reply to find out where my purchase is”

Helpful Report

Posted 5 years ago

“Very poor missing parts and can’t get in contact so have a trampoline we can’t put together and upset kids”

Helpful Report

Posted 5 years ago

“Awful company. Do not use them. Taken money and not delivered anything correctly. No ignoring me.”

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Posted 5 years ago

“Awful company. No care for customers at all. Left messages for 4 weeks. No one bothered to call. Ordered replacement bed, got a canopy. Ordered 100 springs, got 10. Sent multiple emails this week...no replies. They have taken my money and treated me like dirt.”

Helpful Report

Posted 5 years ago

“instructions are useless, wrong part in the box, company is really bad at customer service, I would not recomend this item.”

Helpful Report

Posted 5 years ago

“I received my item missing the extension legs have emailed a number of time’s and tried to speak to someone but can’t get through or leave a message very bad customer service”

Helpful Report

Posted 5 years ago

“I have received my trampoline without any extension legs and emailed 3 times as well as numerous phone calls. All I get is a answering machine message and no way to leave a message. So frustrating, I understand that during covid staff levels may be disrupted but think it is appalling to still accept £300 and post out items if there is no way to correct any issues if parts are missing etc - now I am left hoping they will come back To me or trying to get my money back”

Helpful Report

Posted 5 years ago

“Appalling customer service”

Helpful Report

Posted 5 years ago

“Bought a cover for our jumping trampoline but it was not as described. Tried to return it but no response to my emails despite chasing several times. Now just posted the item back and will claim return via credit card.”

Helpful Report

Posted 5 years ago

“I purchased a 42 v ring jumpmat for an 8ft trampoline with 5.5inch spring, after struggling to install the mat i realised you sent the wrong size, you sent a 49 v ring one instead. I emailed customer services 2 weeks ago with no correspondence whatsoever, I also rang customer services several times and have not been able to leave a massage as the line goes dead at the beep. I'm not happy at all and will be contacting your head office directly.”

Helpful Report

Posted 5 years ago

“Felt like a lotto win when I seen the trampoline I’d wanted was available.... late delivery (but completely fine with that given the current situation) both boxes appeared to have everything included, put it up only to realise somethings missing and now we can’t attach the safety net. So it’s sat there teasing my 3 & 7 year old with the fact they can’t play on it cause it’s not safe. Like others have said, I’ve made numerous calls with no answer or option to leave an answer message. Emails have also been sent so I’m praying someone will contact us to resolve this issue 😔”

Helpful Report

Posted 5 years ago

“Ordered replacement net and pad. Pad has a hole in it and despite 6 weeks of emailing I have had no reply. There is also no answer to phone calls and no way to Leave a message. Will be seeking a refund.”

Helpful Report

Posted 5 years ago

“Two products were order but only one item received which was neither of the items ordered! The customer service answer machine doesn't not allow for a message to be left and I am still awaiting an answer to an email sent six days ago notifying about the error and asking for how it will be rectified.”

Helpful Report

Posted 5 years ago

“Very fast at taking my order, money and posting the item to me. Appalling at after-sales service though!!! Was sent the wrong Trampoline Mat and have tried calling 4 times to be greeted by answering machine that DOESNT let you leave a message. Have sent 4 emails and had no response... No contact at all. Avoid! Avoid! Avoid!”

Helpful Report

Posted 5 years ago

“No reply to emails, no way to leave a voicemail... I've been trying to contact you for 8 weeks now. Very poor service as needing replacement parts (again) for a trampoline.”

Helpful Report

Posted 5 years ago

“Really unimpressed! The trampoline arrived in four boxes so assumed we had it all but we have no trampoline base and no net so the trampoline is useless without these parts. Can’t get through on the phone line, just cuts to answer message and then you can’t leave a message and no reply to my email even though it says full service is still operating. I would just like to get the missing parts of the trampoline as it’s more days wasted with my four children not being able to bounce and use up their energy!”

Helpful Report

Posted 5 years ago

“This is my 3rd Jumpking trampoline and I received it about 3 weeks ago. It turned up with 1missing part and damage to the net. I have tried to contact jumpking multiple times via email, helpline and message service and no reply!!! I understand during covid 19 businesses have reduced service’s but if you carrying selling a product you should provide some sort of customer service unfortunately jumpking.eu has not. I feel letdown and frustrated that I have purchased a trampoline and it’s turned up damaged and can not get hold of jumpking customer service To resolve the problem. In future I will shop elsewhere for my products..”

Helpful Report

Posted 5 years ago

“I received my trampoline over 3 weeks ago now and on erecting it I found one part missing and 3 holes in the net! I have tried to contact the customer services via email and phone, and there online message service multiple times and have had no response!!!! This is my 3rd jumpking trampoline the others have always been strong and good quality, Unfortunately the zero customer service this time round I feel let down and frustrated that I haven’t received service I paid for and I will in future go elsewhere. I do understand covid 19 has effected all businesses but if a company carry’s on selling items they should also provide at least a basic level of customer service unfortunately jumpking has not. I hope this review helps others Luke Boswell”

Helpful Report

Posted 5 years ago

“I have been trying to discuss spare parts for an existing trampoline for over 6 weeks after a structural element failed. No response to multiple emails or phone messages. I have bought two trampolines over the years from these guys but don't think they care beyond the initial sale. Disappointing as it can't be hard to, as a minimum, acknowledge someone trying to communicate with you.”

Helpful Report

Posted 5 years ago

“No customer service to speak of. Since my last post a week ago we are still without the replacement w legs. No contact with customer service received. Very disappointed. I would strongly recommend you use another company for the supply of your trampoline. 3 disappointed daughters and a very disappointed Dad.”

Helpful Report

Posted 5 years ago

Jumpking.eu is rated 4.3 based on 1,941 reviews