WED2B Reviews

Name: WED2B
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

4.9 Rating 34,466 Reviews

98 %

of reviewers recommend WED2B

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About WED2B:

With bridal stores nationwide, open 7 days a week, our Bridal Consultants are always available to help you find the perfect style and fit. We don’t offer appointments! Browse & try on as many dresses as you wish without the need to book in advance & once you find the one you can purchase your dress on the day to take home. With dresses £699 and under (Excluding Platinum Edition) we are proud to offer beautiful and exclusive wedding dresses without the luxury price tag. We believe it’s the perfect marriage of quality, luxury & affordability!

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Phone:

0333 123 7494

Email:

customercare@wed2b.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Edinburgh- First time trying on any wedding dress. I didn't know what I wanted at all. I go in and get told to pick 4 dresses and go away for a coffee and they will call when they can have me try it on. 3 of these dresses I didn't like as soon as I put them on. I tried another 2 and then she kept asking me if it was a yes and that it was the last in stock. I said I wasn't 100% sure as I have only tried on 6 dresses I didn't feel as though I had looked at all my options as of yet. So i was told to go pick some more out but if i did i would need to return and wait in line again so I went to pick more out and then another member of staff to tell me it was too late in the day and there was too many people waiting for me to be seen again and i would have to come back another day. Everyone can relate to trying to get all bridesmaid in the one place at the one time when they all have days off work etc can be a pain and the fact I lived no where near the store I had to drive through to be told I would need to return another time. It was just frustrating. I felt there was a lack of communication, my stylist was asking me personal questions about the wedding/fiance and then asking the same questions a few more times throughout our time. I felt like she wasn't listening to me and then when she was pushing about the dress I felt very rushed and as if I was being pressured into buying it. I wasnt quite ready to settle on a dress as it was my first ever experience of it and I just wanted to narrow down my option on style/colour and to actually start feeling like a bride. She just seemed to want me to pick something so she could attend to other customers because the store had people waiting. Overall I was disappointed. I will be back to wed2be but I will be going to another store in the hope it's a bit less pressure and more time to actually browse options .”

Helpful Report

(WED2B Edinburgh) - Posted 5 years ago

“I was dressed by heavenly, Although a friendly girl she was not very helpful seemed disinterested and didn’t get the grasp of what I was looking for, telling me that the dresses I was going for were not what she “liked” proffering a more bohemian look ? Luckily the shop was quiet as it was a Sunday so two of your other staff members were able to help giving more suited help and had a far greater knowlage on dresses available and what would be fitting to myself.”

Helpful Report

(WED2B Bristol) - Posted 5 years ago

“Our initial impression was the service was pleasant and the concept simple. We chose our dresses and were seated in the lounge area having been told we would have, literally, a 5 minute wait. There was nobody else waiting. Over 20 minutes later we had received no further information about how long we would wait and all staff who walked past us ignored us, not so much as a smile! When we got up to leave we were told we were about to be taken in to the changing rooms but no apology was offered. Just very poor customer service. We left!”

Helpful Report

Posted 5 years ago

“Cold uninviting atmosphere staff not really bothered, not the type of experience a bride to be should receive when looking for her wedding dress even in a budget”

Helpful Report

Posted 5 years ago

“Wasn't overly impressed with my experience sadly. Wish I'd gone to a different store, i think some staff need more training in what fits and what really doesn't fit, not good practice telling a customer they can buy a dress far too small then get altered to fit. Also felt really uneasy with a certain staff member, was made to feel my custom was not important and felt abit of nuisance. Wish I'd had a better experience.”

Helpful Report

Posted 5 years ago

“Would have been a 5 star if Ellen had dealt with me throughout. Very good staff member, helpful, informative, very impressed until...... Unfortunately, as I was getting the dress bagged, I was told the veil was £130 (being a sales women myself) I said let's call it £100 (bearing in mind I was about to pay almost £1000 for a dress and veil). I was told they couldn't discount, so another member of staff came along (supervisor), big mistake. Their supervisor told me they didn't do discounts, (in my opinion) looked down her nose at me and walked off. I was speechless.... There is a way of saying this to a customer without offending them. She really did offend me. Ellen is a credit to this company. I thought this was the dress for me but I will be sleeping on the decision now. If I do decide to buy it, unfortunately due to their supervisor, it won't be at their Leeds branch!”

Helpful Report

Posted 5 years ago

“Personally I found the experience with Web2B to be very conveyor belt. They wanted me to buy a dress and be out of there as quickly as possible for the next bride. They were not nasty but it was all done in 30 minutes or less. I walked out with my dress, spent an awful lot of money but no offer of a drink, it was freezing in the changing rooms which made you want to hurry the experience as much as the staff wanted to, and lack of variety of dresses for my size too. In hindsight I now realise I have the wrong dress and can do little about that. It was all so rushed. I guess this must be how they operate, I just found that slightly distasteful as the dresses are very expensive. I think given the money and what the dresses are being sold for, it could be a lot more personable. I had a better experience and more help from buying a dress for a funeral in Debenhams recently. The differences between customer service and the whole approach to making sure you had a nice dress were very different.”

Helpful Report

(WED2B London (Bromley)) - Posted 5 years ago

“I liked the dress I purchased from Wed2B, however, I felt very pressured into buying it on the spot. I know Wed2B works differently to other wedding boutiques, but normally i’d be able to think about it for a bit longer since it’s a big purchase, not just cost wise but because it’s the dress you get married in. I was told if I didn’t buy it straight away then I’d miss out, which is fair enough if that’s how they work. I tried to say I’d have to leave it then as I still needed to think about it. But the store rep told me that I could buy it, think about it and return it within 14 days. So I bought it, thought about it and then came back to return it like they suggested, but the ladies behind the counter almost seemed angry and questioned me about why I was returning it. I explained that I was told I had 14 days. Then they inspected the dress and accused me of making it smell like cooking oil. I said no it hasn’t been anywhere near a kitchen and it hasn’t been taken out of the bag, which was absolutely true. I was very careful because I knew there was a high possibility I’d return it. Overall the dresses themselves are lovely, but I much prefer a wedding dress experience where there isn’t so much pressure to buy on the spot, and have it altered by a third party. Maybe that’d work for some people but apparently not for me.”

Helpful Report

Posted 5 years ago

“Visited Hinckley store with my daughter who is unfortunately on a budget and not on the small side . On Two occasions we were ask if any help needed but we were just looking I ask if any payment plan available but was told no take now or risk not being there on returning which is fine as she said it was off the peg . My low review is for the way we were made to feel when my husband remarked on prices as we had read about cheaper dresses the reply was the more detail the dearer the dress had she ask my daughter didn’t want a bling dress just a plain one .We were told go on line and then ring customer services who will advise what store has dress . We left and went to a shop near where we live amazing service amazing price and one happy daughter .”

Helpful Report

Posted 5 years ago

“Well, I didn't find my dream dress on Wed2b. Don't know where you got this idea from.”

Helpful Report

Posted 5 years ago

“I was very happy with the service I received on the day that I picked my dress in the Glasgow store, the girl who helped me on the day was brilliant and the dress that I’ve bought was actually her pick for me. However I have been very disappointed by the service I’ve received since. I was told my dress would be ready in a couple of weeks as it was to be cleaned and a few loose beads to be fixed. After a few weeks had gone by I hadn’t heard anything so called the store to be told it would be ready by the end of the week and someone would call me to confirm this. I then didn’t hear anything for another week until I received a slightly cheeky voicemail advising that my dress was ‘still here’ and could I pick it up by the weekend because they couldn’t keep it for me (I wasn’t even aware it was ready as no one had contacted me) as a result I went straight into the shop that day to collect it and on arrival my dress was hung up for me to see a large ripped priece of tulle hangning down from the train (looked like someone had stood on it while hanging it up and torn it) So left the shop empty handed but assured by the manager it would be fixed and I’d be contacted to advise when it was ready. To my surprise I received another voicemail from the store a week later again asking when could I collect my dress as they couldn’t hold it. I called back and explained what had happened and was told that there was no notes against my purchase to explain this but not to worry as if the manager had spoken with me she would be dealing with it. I currently don’t know what is happening with my dress or when it will be ready, if it’s being fixed at all as staff don’t seem to have any information.”

Helpful Report

(WED2B Glasgow) - Posted 5 years ago

“We were looking around in reception for at least 10 mins before anyone even noticed that we'd entered the warehouse. When we were noticed, the sales person was friendly enough and explained the process to us. My daughter was allocated a consultant who took 4 dresses initially through to changing area but then proceeded to check her watch though the entirety of the hour that we were there in the changing room. No sooner did my daughter get the dress on the consultant was taking it off to get the next dress on! It was almost as if she couldn't wait to us out of there. No raport, no interest, nothing, a cold experience to say the least. This is the first place we thought of coming to but we wont be back, not an experience the bride or I wish to repeat.”

Helpful Report

Posted 5 years ago

WED2B is rated 4.9 based on 34,466 reviews