Name: WED2B
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

“We were at Nottingham store today for trying on some bridesmaids dresses, we were extremely excited about this. This was our first experience at this store and it was very disappointing . We didn’t mind waiting for the appointment at all however, when it did come round to our appointment we were taken to the bridesmaids area and given a couple dresses that we had to try on ourselves, the lady just left us, never asked us any questions or showed interest. We had to find her to get more styles. Compared to the Rotherham store the service was not the same, at the Rotherham store we were shown interest and given fabric samples to take home. We will not be returning to this store as this experience was nothing compared to Rotherham. If this was my first time trying bridesmaids dresses on I would be looking elsewhere.”

Helpful Report

(WED2B Nottingham) - Posted 1 month ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your perfect bridesmaid dresses. Best wishes, WED2B

Posted 1 month ago

“Disappointed. Came in to the Bournemouth store with such a positive attitude and excited (as your big day should be - the manager (assuming she was, she seemed to think she ran the place anyway! - was a bit dull herself so my enthusiasm must’ve tipped her over the edge! ) its caused a falling out between family from the sly comments to the bride she had made so thank you for that! I just wish I had your name to make a formal complaint! Will not be coming back and advised most of my friends to steer clear. We aren’t in a school playground we don’t want bitchyness thank you! Ruined our experience”

Helpful Report

(WED2B Bournemouth) - Posted 1 month ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, we understand what a special time it is for you and your loved ones, and I am so sorry to hear that on this occasion we have not met that expectation or given you the service we would expect, it is very disheartening to hear. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit further and we will ensure that this remains a one off incident. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Best wishes, wed2b

Posted 1 month ago

“Although we purchased bridesmaids dresses, first they could do with better selection of sizes in the colours and styles, and maybe a few more dressing rooms, and staff to be more aware of customers waiting xx but hopefully will be pleased with the dresses when they arrive”

Helpful Report

(WED2B Exeter) - Posted 2 months ago

Your feedback is so important to us - thank you for sharing this! If there is anything else at all, please do get in touch with us at custmercare@wed2b.com and we will be happy to help. Best wishes, wed2b

Posted 2 months ago

“Visited the Wednesbury branch, and sadly was not the experience I expected. Was asked what dress I had In mind and was took by surprise when told to wait in the dressing room whilst they got the dress they thought most suited. This was hard considering it was my first time dress shopping. Was expecting to atleast be able to flick through the rails to see what they offered. This was a bit disappointing. Created my wish list on the website of ones I would like to try and sadly some options wasn’t in store. The dressing room is open plan for all brides, so when trying and dress and when the curtain opened I could see other brides and their party’s stare. I felt uncomfortable and slightly anxious with this much exposure. The store seems heavy on just getting the sale in the bag. Felt too much pressure of the upselling of accessories (belts, hair pieces etc). It’s a shame as all the staff were all super friendly and welcoming but it was just sadly the opposite experience of what I expected and most likely won’t return based on this ☹️”

Helpful Report

(WED2B Wednesbury) - Posted 3 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 3 months ago

“I went to the shop to try on some wedding dresses, I had been to one little boutique shop previous to this and had an amazing experience when trying on dresses. I Dont have a particular date in mind for the wedding as we are still looking at venues currently, this is due to the fact we were planning on having a long engagement but due to a change in some family circumstances we have decided to start planning. I had an idea of what style of dress that I liked, that being an A line dress, however all the dresses that were pulled for me to try on we're more of a princess style rather than an A line dress I'm unsure whether this was due to the under skirt that you are made to wear throughout the appointment. The first dress I tried on was a princess style dress with lots of sparkles on it, something which I didn't like. I love the look of lace however not a fan of sparkles, when saying this to the lady who was looking after my appointment she was adamant that I had to have sparkles “you have to have sparkles it's your wedding day” even though this is something that I specified that I didn't like. I'm unsure if I wasn't taken seriously because I'm a younger women (aged 22) or wether she just wasn't interested in finding a dress that I would actually like. I also specified that I wasn't a fan of a sweetheart neckline however she only pulled dresses with a sweetheart neckline. On the way out she was talking to another colleague about a dress which they had forgotten which bride it was for, which made me glad that I left without purchasing a dress due to the lack of organisation and care they seemed to have when handling another brides dress. Overall it was just a bad experience, and I did not end up purchasing a dress from there.”

Helpful Report

Posted 6 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 6 months ago

“The lady fitting me wasn’t very friendly and seemed like she’d rather be doing anything else, but the rest of the staff were very friendly and lovely. I was expecting to turn up to be able to try on the dresses I’d seen on their website, without an appointment as advertised…but whilst you don’t need an appointment you do need a fitter available as you can’t try the dresses on alone so you may have to wait an hour or more to be seen. Also, none of the dresses I’d picked out on the website were available for me to try and the one I really wanted and had travelled for wasn’t available in any size in any store or able to be ordered! All that said, they do have a lot of lovely dresses to try and for good prices. Just don’t go there expecting to be able to get ones you’ve seen them advertise”

Helpful Report

(WED2B Southampton) - Posted 6 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at wed2b, our limited edition dresses are sold off the peg, with no lengthy ordering times. Whilst this means that our stock is always subject to change and differs across the store network, our Customer Care Team will always be happy to check availability ahead of your visit. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 6 months ago

“Onlangs ben ik bij jullie langsgeweest voor een pasbeurt. Op internet en op jullie site stond op dat je ZONDER AFSPRAAK gewoon kon komen passen. Zo gezegd zo gedaan. Ik moest die dag werken en zijn onmiddellijk na het werk doorgereden (was ook niet bij de deur). Zijn er rond 15u toegekomen en kwamen enthousiast binnen. Onmiddellijk werden we verwelkomt door een vriendelijke verkoopster, echter werden we teruggestuurd met de melding dat er teveel klanten waren en het niet meer ging lukken (waarvoor zeker mijn begrip). Er werd ons gezegd dat we vroeger moeten komen in het weekend (wat nergens vermeld staat op de site, zou wel handig geweest zijn). Echter als je ook werkt in het weekend, lukt dit niet altijd. Spijtig dat je dan weggestuurd wordt terwijl er staat welkom zonder afspraak. Ik had dan ook geen zin om de dag nadien het nog eens te proberen of later, in de hoop dat je dan wel welkom was. Zeer teleurgesteld, heb ik na vragen toch eens mogen rondkijken (wat alleen maar nog meer teleurstelling gaf). Het zou beter zijn dat jullie in het weekend met afspraken werkt, of op jullie site dit dan ook vermelden dat het heel druk kan zijn en de kans bestaat dat je geen pasbeurt kan krijgen. Kortom geen leuke ervaring geweest. Al kan ik niets zeggen over hoe het zou zijn indien het wel tot een pasbeurt zou gekomen zijn. Wat me ook opviel, was dat als we rondgekeken hebben. Ik het gevoel kreeg dat je enkel in de weg liep.”

Helpful Report

Posted 7 months ago

Het spijt ons zo te horen van uw recente ervaring in onze winkel. Als een bedrijf dat streeft naar klanttevredenheid, is dit zeker niet wat we graag horen. Wij stellen een zeer hoge norm voor onszelf en het spijt ons echt om te horen dat deze norm niet werd gehaald tijdens uw meest recente bezoek bij ons. We waarderen het dat u de tijd heeft genomen om deze feedback te delen, zodat we ons team kunnen helpen om deze problemen op te lossen. Neem contact op met ons Customer Care team op klantenservice@wed2b.com als u uw bezoek wilt bespreken en wij zullen ons best doen om u te helpen uw droomjurk te vinden. Met vriendelijke groeten, WED2B

Posted 7 months ago

“Een héél aangename en leuke ervaring. Anita zocht mee naar de juiste en gepaste jurk en stelt je helemaal op je gemak. Ze luistert naar wat je graag wil. Zo hebben wij de perfecte jurk gevonden.”

Helpful Report

(WED2B Antwerp (BE)) - Posted 8 months ago

Jouw feedback is zo belangrijk voor ons - bedankt voor het delen van deze Annelies! Als er nog iets is, neem dan contact met ons op via customercare@wed2b.com en we zullen je graag helpen 💖 Beste wensen, WED2B

Posted 8 months ago

“De verkoopsters waren zeer agressief (zeer hard pushen om te kopen, op een onaangename manier) en hebben uiteindelijk gelogen tegen mij bij het aankopen. Ik had namelijk geen interesse in de kimono en de scrunchies, maar mij werd gezegd dat dit allemaal 1 pakket was. Achteraf zag ik dat dit wel allemaal op mijn rekening stond.”

Helpful Report

(WED2B Antwerp (BE)) - Posted 8 months ago

Marie, het spijt ons te horen over uw recente ervaring in onze winkel Antwerpen, als een bedrijf dat streeft naar klanttevredenheid, is dit zeker niet wat we graag zouden horen. We leggen de lat erg hoog voor onszelf, en het spijt ons te horen dat deze standaard niet gehaald werd tijdens jouw meest recente bezoek bij ons. Wij waarderen het dat je de tijd hebt genomen om deze feedback te delen, zodat wij ons team kunnen helpen bij het corrigeren van deze problemen. Neem contact op met onze klantenservice op info@wed2b.com als je jouw bezoek met ons verder wilt bespreken. Hartelijk dank.

Posted 8 months ago

“Went bridesmaid shopping here today, first impressions were good but went downhill very quickly. Given the dresses in sizes but no one stuck around to help zip up - I was doing it as the bride. Saw a style we liked, headed off and returned and store was much busier which I appreciate. It was very clear that as I wasn’t buying a wedding dress, I was bottom of the pile. I stood around for almost an hour waiting to purchase the dresses. No trying on space for maids to try together which is the issue with no appointment system. The initial lady i had seen, took us to the dresses and then said I have to be with the brides. A girl came over after I’d been stood there 20 mins and asked if we were ok, I said I was waiting for someone to take my order. She disappeared and then around 30 mins later a manager came round and said is no one dealing with you? I explained I’d been stood there so long I was about to take my order elsewhere and she quickly got the initial lady to come back. She said the girls are told to not leave the brides, however, I was quickly feeling like my order wasn’t good enough and nor was my money. After the order was placed I got thanks bye and the woman disappeared before I looked up. Dresses themselves are lovely but the service is shocking. I hope they live up to expectation when I collect them and I’m not disappointed. Tbh it ruined the experience for my bridesmaids a bit, I’ve still spent just under £400 with that company today which isn’t much less than a dress. £400 doesn’t just fall from thin air and your spoken to with bad attitude for the privilege.”

Helpful Report

(WED2B Leeds) - Posted 9 months ago

We are so sorry to hear of your recent experience in our Leeds store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. Once again, we would like to thank you for sharing your thoughts on your experience, and we wish you all the best for your special day. Best wishes, WED2B

Posted 9 months ago

“-Were told no food and drink was aloud but no food or drink offered to us not even a glass of water We got there at 10:30 waited 4.5 hours to be seen When we came in we wasn’t told there was a wait This is meant to be an enjoyable experience but the time we got to try the dresses on the moment had gone A group of ladies that came in after us got told there wait was 2.5 hours and so they picked there dresses and left them came back and got seen before us even though we sat there for 4.5 hours There wasn’t a lot to choose from at all, on the size 6&8 rack there must have been no more than 10 dresses But the lady that I saw I think her name was keeley, she was so so lovely, they hade a lady call in sick and the manager was useless, all she did was walk around… you would of thought that she would step and start trying dresses on with the customers but she didn’t she just kept walking around.”

Helpful Report

(WED2B Milton Keynes) - Posted 9 months ago

Hi Gemma, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 9 months ago

“The girls were amazing at the Glasgow store but clearly so understaffed and badly managed. Everyone I spoke to was so so nice but management seemed so lacking. Gutted as they had some nice dresses but there was just no structure or support”

Helpful Report

(WED2B Glasgow) - Posted 10 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 10 months ago

“My experience in the wed2b store was fantastic All the girls were lovely my consultant was lovely we left please and originally left a glowing review. I go fort dress alterations a couple days and get a picture up online of my dress only to find my dress should I’d had a bow attached to it and my dress doesn’t, I bought a belt in store to give my dress an added extra, had it come with the bow it should have and that I’d technically paid for I wouldn’t of felt the need to get the belt. Contacted customer care and explained that their error had actually cost me most, explained I couldn’t send the belt back because it had now been sewn onto my dress, basically just got told they are sorry and the bow that they have found in their store that belongs to my dress will be shipped out to me, after they at first wanted me to make to make the two hour round trip to go get it. I explained the bow can’t be added now because of the belt it’s the extra I’ve spent on a belt and the fact they let me leave with a bit of my dress missing but no one seemed to care much. It’s such a shame because the girls in store were so nice But the customer care and lack of any kind of compensation for my extra money I spent when I absolutely shouldn’t have had too, well it was shocking to be honest.”

Helpful Report

Posted 11 months ago

Hello Ash, I am sorry to read that after a fantastic visit to wed2b Leeds you have encountered an issue with your bow missing from your bridal gown. We want to get this resolved for you and we will review your experience and be in touch, one of our team will reach out to you today via email. If you need us in the meantime, our customer care team are here until 9pm weekdays and 7pm on weekends. Kindest Regards, wed2b

Posted 11 months ago

“Found beautiful bridesmaids dress, fitted perfectly but had 2 pulls in the material, was given an identical dress to take away, tried dress on at home again but didn’t fit was way to small, more like a size 12 not 16, took it back to shop and was given another identical dress only this time way to big more like size 18-20 not 16, not happy now took it back for a 3rd time to be told they don’t exchange for a :3rd time . Manager was very rude and abrupt saying it’s not her fault the dress doesn’t fit, eventually agreeing to give us the original dress with the pulls. How on earth can 3 identical dresses the same size be so different with the size difference being 5 inches. Definitely won’t be going to or recommending Wed2Be in the future especially the one in Great Bridge in the West Midlands , Manager very rude and abrupt”

Helpful Report

Posted 11 months ago

Hello Ann, We wanted to come back to let you know we've attempted to look into your issue, but wed2b do not have any record of a bridesmaids order under your name. We also don't have a wed2b store in Great Bridge, Tipton, so believe this review might have been left in error for another bridal retailer. If you would like to provide us with proof of purchase held under another name for our team to investigate, please reach out to our customer care team via customercare@wed2b.com with a copy of your receipt or online order confirmation. Best Wishes wed2b

Posted 11 months ago

“Sized up from dresses tried on in the shop, just in case. 3 out of 3 did not fit. When I picked them up, they had taken them out of the plastic (which on the website they were supposed to come in for transport home) and left them without protection for me to take home. Unless I wanted to spend a further £10 on a dress bag which was flimsy. I wouldn't bother again.”

Helpful Report

(WED2B Swindon) - Posted 11 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 11 months ago

“wed2b hat schöne Kleider, und ich habe mein Traumkleid im Internet entdeckt. So nutzte ich es, am Urlaubsort gleich ums Eck ein Geschäft zu haben, um dort das evtl. das passende Kleid zu finden. Am Anfang hatte ich ein Formular mit meinen Kontaktdaten auszufüllen - zuerst Kundendaten sammeln, bevor ich überhaupt ein Kleid anschauen durfte. Passend war das Traumkleid leider nicht, aber das Kleid wurde mir auch 2 Nummern zu groß verkauft, da es in der passenden Größe nicht vor Ort war und auch nicht geschaut wurde, ob es vielleicht in einer anderen Filiale noch vorrätig wäre (ich hatte noch über ein halbes Jahr Zeit). Das Kleid enger zu machen sei kein Problem. Letzendlich hat meine Schneiderin das Kleid auch passend gemacht, aber die Änderungskosten wären mit einem passenderen Kleid wohl deutlich geringer ausgefallen. Zudem hatte ich von Anfang an klar gesagt, dass ich ohne Schleier heiraten möchte. Bis ich dann endlich (nachdem ich zuerst viele Kleider anhatte, die nicht meinem Geschmack entsprachen) das richtige Kleid hatte, hieß es ich soll doch den Schleier noch probieren, denn das macht die Braut erst komplett. Auf meinen Einwand, dass ich diesen, falls ich es mir je anderst überlegen sollte und doch einen Schleier möchte, diesen auch online noch bestellen kann, hieß es ich sollte ihn doch gleich kaufen, ansonsten ändern sich die Modelle und die Farbe könnte dann nicht mehr zum Kleid passen (ob die Hochzeitsmodefarbe ivory wirklich so schnell wechselt??). Auch einen Reifrock wollte ich eigentlich nicht kaufen (Freundinnen hatten den Reifrock noch von ihrer Hochzeit, und letzendlich habe ich bei der Schneiderin einen deutlich besseren Reifrock kostenlos ausleihen können), aber mir wurde erklärt dass ich unbedingt diesen Reifrock brauche, der genau auf das Kleid abgestimmt ist und es nur damit gut aussieht. Dazu noch eine Kiste um das Kleid dauerhaft gut lichtgeschützt usw. aufzubewahren (obwohl ich das Kleid darin nicht aufbewahren kann, außer ich möchte ein völlig gekittertes Kleid tragen), einen Kleiderbügen (den doch eh jeder zuhause hat), eine Hülle für das Kleid (das ist vielleicht noch das sinnvollste von allem, beim Anzug meines Mannes war das im Preis selbstverständlich inbegriffen, hier wird mit verhältnismäßig günstigen Preisen geworben und dann alls extra abkassiert), zum Schleier braucht man dann zwingend noch eine Haarschmuck, dann noch ein Braut-Kimono für die Zeit bevor ich das Kleid anziehe - eine Menge Zeug, wo ich doch nur ein Kleid wollte und am Ende der Anprobe ziemlich durch war - aber die Verkäuferinnen kennen sich schließlich aus und wollen nur dein bestes (oder doch nur dein Geld?) Nachdem ich wieder zuhause angekommen war und darüber geschlafen hatte, war mir klar dass ich trotzdem definitiv nichts von den ganzen Extras tragen werde (Kostenpunkt zu dem Kleid nochmals ca. 350 on top!), und ich frage telefonisch, ob ich Schleier und Co. original so zurück schicken könnte, hätte auch gerne selbst das Porto übernommen. Die Mitarbeiterin wollte sich erkundigen, auf die Rückmeldung wartete ich vergebens einige Tage. Auf meinen erneute Anruf erhielt ich dann irgendwann die Rückmeldung, dass die Rückgabe nur vor Ort möglich sei (ca. 500 km entfernt!). Ausnahmsweise könnte ich es evtl. auch in einer anderen Filiale abgegen, aber bis ich diese Info erhalten hatte, waren schon anderthalb Wochen vergangen und die nächste Filiale ist auch 90 km einfach entfernt, da fährt man mal nicht eben kurz vorbei. Interessanterweise hätte ich alles problemlos zurückschicken können, wenn ich was online bestellt hätte, was ich vor Ort ja auch überlegt hatte, falls ich doch noch was brauche. Alles in allem ist das echt ärgerlich und trübt die Freude an dem Kleid sehr. In Kürze ist die Hochzeit, das Kleid werde ich tragen, auch wenn ich mir durch das ganze drum herum nicht mehr so richtig mit diesem Kleid anfreuden konnte. Alles andere, sowohl den Reifrock, als auch den Schleider, den Kimono, den Haarschmuck,... hätte ich gerne direkt in der Woche des Kauf zurück geschickt, aber so kulant ist der Service nicht. Sowohl von der Verkäuferin als auch per Mail wurde ich geben, eine Bewertung abzugeben. Fazit: Überlegt euch also gut, was ihr hier kauft und lasst euch in eurer Ahnungslosigkeit nichts andrehen, was ihr nicht wirklich wollt.”

Helpful Report

(WED2B Leipzig (DE)) - Posted 11 months ago

Hallo, Es tut uns sehr leid, von Ihren jüngsten Erfahrungen in unserem Geschäft zu hören. Als Unternehmen, das nach Kundenzufriedenheit strebt, ist dies sicherlich nicht das, was wir gerne hören würden. Wir haben einen sehr hohen Anspruch an uns selbst, und es tut uns wirklich leid zu hören, dass dieser Anspruch bei Ihrem letzten Besuch bei uns nicht erfüllt wurde. Wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen, damit wir unser Team bei der Behebung dieser Probleme unterstützen können. Bitte setzen Sie sich mit unserem Customer Care Team unter customercare@wed2b.com in Verbindung, wenn Sie Ihren Besuch besprechen möchten, und wir werden unser Bestes tun, um Ihnen zu helfen. Mit freundlichen Grüßen, WED2B

Posted 11 months ago

“Not a very warm welcome . Was told to wait out in chilly foyer which was quite depressing & not very ‘weddingy’ until the lady came to get me which was almost an hour. Once inside , I was told to pick 4 dresses from my range ‘ plus size ‘ which was very few & what they did have was very much the same . I was then told to come back in approx 2 hours to try them on as they only had 2 members of staff that day . Once I came back at my allotted time , we still had to wait a good half hour until my dress assistant collected my dresses and got me into the dressing room . I was then told what would work for me even though I stated what I didn’t want . The one dress I had chose which was a fav , I was told wouldn’t suit me and initially she wasn’t going to let me try it on until I asked again . I felt the assistant was in a rush to get me in & out the dress and was asking me to score out of 5 . As another customer walked in , the reception lady rolled her eyes & said something along the lines of ‘oh not another one’ On the whole , I won’t be purchasing my dress from WED2B. A very deflating experience sadly .”

Helpful Report

(WED2B Liverpool) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 year ago

“Alles gaat zo langzaam. De staff lijkt behulpzaam, maar werkt in een slakkengang. Ik voelde geen ruimte om zelf even te snuffelen en te verkennen, ik moest gelijk passen. Ik heb een aantal keer verteld wat ik niet mooi vindt, en toch komt er weer een jurk met wat ik niet mooi vindt. Als je het niet in je collectie hebt, zeg het dan gewoon eerlijk. Daar heb ik veel meer aan. Ik werd ook gek van de onderrokken die ik telkens moest wisselen. Een goede trouwjurk heeft dat niet nodig.”

Helpful Report

(WED2B Arnhem (NL)) - Posted 1 year ago

“On Saturday, March 25, 2023, I came to the Antwerp branch with my mom for my very first fitting. When I entered the store I was greeted kindly, but they immediately assumed that you knew what the intention was. I was sent a bit towards a registration board and from then on it could start. We were waiting along with another bride and her company. After waiting for a while, 2 ladies came to see what was best and who could best keep the 'talk'. When they had decided who was going to talk, the lady started talking a bit rambunctiously and after a few words she had to excuse herself and do something else for a while and then come back. She started again but regularly lost her words and when she walked away for the 2nd time, the other bride said to me "it's getting messy here". After we finally had the talk, the endless waiting began. (P.O.V: We arrived around 11 a.m.) We had to wait and wait.. eventually the woman who did the reception asked which dresses I liked. I showed her the dresses I found on the website. The 2 dresses were not there, but she did have something 'equivalent'. side note: while waiting we were hardly kept informed. The dresses she'd chosen as "equal" didn't come close. I showed her a 3rd dress on the website, but she also said "I don't know if I still have this one" I finally found the 3rd dress in the rack myself. After she had put the dresses aside, we had to wait and wait again and only after an hour were we approached. "It's Bit Busy" It was already 2 p.m. when they came to announce that it was almost our turn. Finally I was allowed to wait at the fitting rooms, but at that moment my desire and patience to try on was hard to find. The lady who supervised my fitting was nice and helpful. Although she didn't quite listen to what I said. I didn't like the first dress at all and I kept repeating this, but she kept saying how beautiful the dress looked on me. It wasn't until after I put on the dress I found myself that she said "oh yes, this dress suits you much better" Unfortunately, that dress just wasn't it. It wasn't 'THE' dress. I didn't feel like a bride in it and I didn't have a WOW effect. I told the lady who helped me that I would not buy today and that I want to look further and she was understanding. I was already getting dressed again when another lady (a somewhat curvier, older lady) joined us. She asked how things were going and her colleague indicated that I will not buy today and that I will look further. Then I got a rather reproachful question, why not? I politely replied that the dresses that had been selected were not the dresses I had in mind except for one, but that it was not 'the' dress. In the same reproachful tone she asked what the dress was missing so that I would buy it. I was surprised by that question and found it to be quite intrusive. She continued her argument by saying that the dress is very popular and that 'gone is gone' and then I would have missed my chance. To which I replied that I still had a lot of time, that this was my first fitting and that I want to compare other dresses. I also said I know sold is sold, but since it wasn't the dress I wanted I didn't understand her biting remark. She continued her words by taking a dress I had tried on from the hook in my fitting room with the comment that this dress now goes to a bride who likes it. I said it was fine, that the dress didn't suit me, but she didn't listen to that and already walked away. Because of the actions of that woman, I walked out of the store with an unpleasant feeling. I felt pressured, but most of all it felt like it was all about sales. Sell as much as possible and where the bride ends up at number 2. I regret doing my first fitting in this store. Fortunately, I know that every location can be different, which is why I want to give the Rotterdam location another chance.”

Helpful Report

(WED2B Antwerp (BE)) - Posted 1 year ago

We appreciate you taking the time to share this feedback. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help, find your dream dress and give you that amazing experience that we know you deserve. Best wishes, wed2b

Posted 1 year ago

“My reason for the low rating is not for the people themselves working at this store or for the products. It is for the system and the amount of time we were waiting. When we arrived at the Exeter store a lovely person signed us in and advised there were 4 brides in front of us and could be a 30min-1hr wait. This was fine and we were happy to wait. However after a 2hr wait we had not had anyone come up to us (at one point I had asked how long after an hour or so and there were still 3 people in front of us). When I got annoyed and asked again it was finally our turn. We were shown to a changing area that was unused the entire time we were in the store then left alone. We were looking at bridesmaid’s dresses only so they were not difficult to put on. Why on earth could we not have done this in the first place. There were at least 2 members of staff constantly walking back and forth with dresses one of which picked our dresses and put them to the side, why could they have not put us in this room and left us to it when we arrived, like they did 2hrs later! I would understand if we had a dedicated person that stayed with us the whole time but in the end they put us in the room then walked away, brought over one alternative size and rung up the bill at the end. To be clear I don’t blame the person for leaving us. I just think it’s stupid and wasting peoples time under sell the wait and then give them what they could see available the whole time.”

Helpful Report

(WED2B Exeter) - Posted 1 year ago

Dear Emily, We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help, find your dream dress and give you that amazing experience that we know you deserve. Best wishes, WED2B

Posted 1 year ago

WED2B Reviews