Name: WED2B
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

“We thought we’d had a great experience at Wed2be last year. They were really accommodating as we had 3x kids with us - they never made us feel like they were in the way. All the staff were lovely and engaged with them and we felt really welcome. Unfortunately this was all a facade and a way to build trust, and get us to buy a dress. I have just taken my dress to the seamstress to get it altered. In my head I was under the impression it fit perfectly, as this is what I was told by the staff and would only need the hem taken up. The seamstress said wedding dresses only support bra sizes up to c cup and any bigger you’d need to wear a bra. I was not told this when at Wed2be. She also said that the dress needs to be made wider around the waist as it’s too tight, again, I was told it fit perfectly. To be clear, it fits exactly the same as it did last year - I now realised it is/was too tight - the lady at wed2be struggled to do it up. At the time I trusted what she said and thought well if she can do it up and it ‘fits’, and trusted what she said. The seamstress has reached out directly to Wed2be previously to say they need to mention about wearing a bra, but they have made no changes to how they operate. I’m now having to pay £550-£700 in alterations (more than half the dress cost) and if I’d been encouraged to try the size up, this figure would be halved. I have now realised I was told what I wanted to hear to make me buy the dress, rather than actually being helpful and thinking of me when I go to wear it on the wedding day. Just saying what she needed to say to earn the commission. I still love my dress, I just feel like the way it was sold to me was misleading. Moral of the story: If you’re a d cup or bigger, take a bra with you and really look at the details - if it’s v snug, try the bigger size on - it might save you £££!”

Helpful Report

(WED2B Milton Keynes) - Posted 3 weeks ago

We are so sorry to hear about this, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met. If you wish to discuss your visit in more detail, please do reach out to customercare@wed2b.com where we will be here to support you. ❤Kind regards, wed2b

Posted 2 weeks ago

“No one came to help us”

Helpful Report

Posted 1 month ago

We are so sorry to hear about your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. If you wish to discuss your visit in more detail, please do reach out to customercare@wed2b.com where we will be here to support you. Kind regards, wed2b

Posted 1 month ago

“Ik raad af een jurk in deze winkel te kopen, omdat ze zelf geen vermaakservice hebben. Als het vermaken niet goed gaat, wijst iedereen naar elkaar Wed2B naar coupeuse (van hun lijst), de coupeuse naar de winkel, maar als klant ben je de dupe. Ellende met de jurk die niet goed is, en dubbele vermaakkosten. In ons geval 500 euro! Helaas geen enkele tegemoetkoming van de winkel. De medewerkers in de winkel in Arnhem zijn fijne mensen, vakkundig en begripvol, maar de afwikkeling van het probleem doet het hoofdkantoor af met "buiten onze verantwoordelijkheid en garantie" Hadden we maar een winkel gekozen die een eigen vermaakservice heeft, dat had een hoop stress voor de trouwdag van mijn dochter bespaard...”

Helpful Report

(WED2B Arnhem (NL)) - Posted 1 month ago

Hoi Saskia, bedankt voor het delen van je feedback. We begrijpen dat je al contact hebt opgenomen met ons Customer Care Team over deze kwestie. We willen dat elke bruid zich geweldig voelt bij ons en geniet van elke minuut van haar ervaring. Het is erg teleurstellend om te horen dat we deze keer niet aan deze verwachting hebben voldaan. Nogmaals, we willen je bedanken voor je feedback, omdat het zo ongelooflijk belangrijk voor ons is om de service en ervaring die we kunnen bieden te verbeteren. We wensen jullie het allerbeste voor de speciale dag van je dochter. Met vriendelijke groet, WED2B

Posted 1 month ago

“I was very excited and do love the store and how it all works. I do think who you get as your consultant on the day makes all the difference. It was clear the lady I was assigned was very inexperienced but I’m always happy to give everyone a chance. While she was very nice, she was very slow and lacked the enthusiasm I feel you need for the role and the other ladies had which I could hear from other groups. In 2 hours I only got to try 4 dresses and none of the ones my friends showed our consultant were brought or tried as ran out of time. While I did leave with a beautiful dress. It had left me wondering a bit and dampened the whole experience for me a bit.”

Helpful Report

(WED2B Surbiton) - Posted 4 months ago

We are so sorry to hear about your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. If you wish to discuss your visit in more detail, please do reach out to customercare@wed2b.com where we will be here to support you. Kind regards, wed2b

Posted 4 months ago

“I got my dress in the Dublin store. I had an amazing experience on the day found my dress and everything, staff were lovely. Only thing was I had asked if everything was in the box which I was assured was, so just for future brides to check package before leaving store as I had no wunderskirt. (Alot of money to have to pay twice for). When I contacted customer service they said they were so sorry I couldn't locate my wunderskirt and according to their records it should be in the box with dress. Honestly why would I contact you for wunderskirt if I had it?Everything else I had just this experience was a massive let down. Oh and to top it off if I wanted another to come back to store in Dublin as they would not be able to send me. So brides ensure to check your package and don't feel the frustration and disappointment I felt. Picture attached is what I should have gotten the other two are empty pockets they said it should be in.”

Helpful Report

(WED2B Dublin (IE)) - Posted 6 months ago

Thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. We are wishing you all the best for your special day. Kind regards, wed2b

Posted 5 months ago

“Customer service poor..... Waiting time to be seen is long and frustrating. The staff appear to just be wandering around, no urgency to keep the wait down at all. No music, no ambience in the waiting area..... Shame..... This should have been an exciting experience.”

Helpful Report

Posted 6 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress and give you that amazing experience that we know you deserve. Best wishes, WED2B

Posted 6 months ago

“Das positive zuerst: die Beraterin hat trotz Erkältung und Überstunde, keinen Druck oder Stress aufkommen lassen. Leider kann ich nichts weiter gutes sagen: das Kleid was ich gekauft habe, leider schlecht verarbeitet, nähte lösen sich schnell.. die Spitze billig aufgenäht.. Im Laden selbst war es dreckig und nicht sehr einladend.. keine Getränke oder ähnliches angeboten bekommen... zudem kaum Auswahl Möglichkeit um ein Kleid aufzu pimpen, also es gab nur eine Spitzenart als Ärmel, die überhaupt nicht aussah.. die Gürtel total billiges Material, der Haarschmuck auch! Ein NEIN wird nicht gern gehört.. Gefühlter Kaufdruck/Zwang am Ende, zusätzliches Paket was unbedingt gekauft werden sollte (Brauthemd, Manschettenknöpfe, Krawatte, Schläppchen) Bei Ablehnung, wurde der Ton etwas schärfer. Den Kleiderbügel und den Tragebag fürs Kleid MUSSTE dazu gekauft werden (angeblich, sonst keine Versicherung) auf was genau weiß ich allerdings auch nicht.. Insgesamt sind die Kleider auf den ersten Blick ganz schön. Aber der Preis macht sich deutlich bemerkbar. Würde es nicht nochmal dort kaufen.”

Helpful Report

(WED2B Bielefeld (DE)) - Posted 6 months ago

Es tut uns sehr leid, von Ihren jüngsten Erfahrungen in unserem Geschäft zu hören. Als Unternehmen, das nach Kundenzufriedenheit strebt, ist dies sicherlich nicht das, was wir gerne hören würden. Wir haben einen sehr hohen Anspruch an uns selbst, und es tut uns wirklich leid zu hören, dass dieser Anspruch bei Ihrem letzten Besuch bei uns nicht erfüllt wurde. Wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen, damit wir unser Team bei der Behebung dieser Probleme unterstützen können. Bitte setzen Sie sich mit unserem Customer Care Team unter customercare@wed2b.com in Verbindung, wenn Sie Ihren Besuch besprechen möchten. Mit freundlichen Grüßen, WED2B

Posted 6 months ago

“The experience in the shop was ok and I did find a dress I love. I was using a size small wunderskirt when trying on dresses. When I went to pay the lady put in a size medium as there were no smalls left, she said it makes no difference… it absolutely does! Not only this but the one she put in is for a mermaid dress so not even the same type I had tried on, my dress is not mermaid style! Essentially I have been mis-sold this item. I was told I would have to return it to the store I got it - Glasgow, within 14 days for an exchange, unfortunately that store is nowhere near me (had made a special trip to shop there as my bridesmaids are there).”

Helpful Report

(WED2B Glasgow) - Posted 6 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to assist you further. Best wishes, WED2B

Posted 6 months ago

“My best friend found the perfect wedding dress in the Manchester store. She will be the most beautiful bride next year. We dreamed so much of the day when we would walk into a wedding dress shop and see her wearing a wedding dress for the first time, and give her lots of compliments to make her fell even more beautiful... we dreamed of a very special day, and even more special because it could be the day she said yes to the dress. The store in Manchester is well laid out, easy to find, nice and clean. The entrance is not a whow shop, but we could see samples of dresses on display and some accessories to welcome you to the store. We started to fall in love at that moment. The bride was very nervous, smiling and ready to try on some dresses. Very exited. Is happening. The store manager welcomed us to the store, very chatty, more like a 1.25 radio. This made the bride even more nervous as English is not her first language, I translated when she couldn't understand. The store manager didn't want the bride to try the dress on that day, she said that on the first visit we should just see some dresses from the clear bag but not touch the dresses. She told us to see the reference and go online to check for more details. And if we take any bag out to put it back in place not to mess up the store. She said we would receive emails with new dresses and come back to the shop if the bride saw a dress she wanted to try on. The bride was upset, we all felt unwelcome there.We felt discriminated, the store manager looked at us as a waste of time and someone who would try many dresses just for fun and walk away.She was embarrassed in the end when we paid for the dress and the luggage to carry it as the wedding is abroad. I couldn't fault the lady who helped my bride, she was very patient and kind and kept the bride calm and relaxed the whole time. She apologised the situation.”

WED2B 2 star review on 6th November 2024

Helpful Report

(WED2B Manchester) - Posted 9 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We thank you for your kind comments for many aspects of our store and team, however are very for any upset that was caused to the bride during your experience. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 9 months ago

“Ich hatte einen Termin um 9 Uhr. Das System war noch nicht hochgefahren/vorbereitet, wir mussten über einen Besen steigen, weil die Treppe gerade gesäubert wurde. Die Beraterinnen waren freundlich, aber haben keine kompetente Beratung gegeben. Meine Fragen wurden rückblickend nicht richtig beantwortet. Zum Glück wusste ich was ich tragen möchte und habe mein Kleid gefunden.”

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(WED2B Bielefeld (DE)) - Posted 1 year ago

“Communication very poor. Bought all of my bridesmaid dresses from WED2B and they just got given to me in a plastic bag with a cardboard hanger. They wanted to charge extra for it being in a dress bag and also for a bridesmaid hanger. The amount I paid and the amount I bought I expected a little bit of a better service. The till systems also went down so they couldn’t print off the invoice for me picking up all the dresses. I was told it would be in my emails by the end of the working day. Nearly 2 months later I still haven’t received anything. It’s fair to say I’m happy that I don’t have to go back there for anything.”

Helpful Report

(WED2B) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 year ago

“You can have a magical experience or convenience, you can’t have both. Across two different stores I had comments made about my weight that were irrelevant and unnecessary, staff attempted to cut corners because it was ‘quicker’, staff complained about their colleagues leaving them to man the store alone while going out for a ‘fag break’, trying to upsell the second I said yes to the dress and going for a silent close on accessories totalling easily over £200 unless I stepped in and said no, and having a QR code shoved across the desk the second the sale was made to leave the review. I did walk out with a dress I love, in a time frame I wanted at a price I was happy with, which is exactly what WED2B seems to value. However, that came at the sacrifice of a professional and special experience. I would recommend this company based on convenience, but the customer experience could do with some work.”

Helpful Report

(WED2B Bournemouth) - Posted 1 year ago

Thank you for sharing your feedback. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. We are pleased to hear that you did find your dream dress however, please do get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit further. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, wed2b

Posted 1 year ago

“A good experience at Wed2be - but could be improved. We felt the staff were pushy and it was evident that their job is to sell. My party suggested a few dresses, but took 3 times ask before being listened too. The ladies responded with ‘you won’t be able to buy it anyway’. There was no willing of trying on dresses that she didn’t want us to. When deciding between two dresses, it was evident she wanted us to choose the more expensive one. Overall, it felt rushed. Near the end of the experience, and another worker came over to persuade us further. I absolutely love the dress and happy with my purchase, but I wish the experience was more enjoyable.”

Helpful Report

(WED2B Hinckley) - Posted 1 year ago

Congratulations on finding your perfect look – we are so thrilled for you! We are so sorry to hear of your recent experience in our store and thank you for your feedback, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit further. Best wishes, WED2B

Posted 1 year ago

“The bride was nervous and was excited to try on lots of different styles to help choose her wedding dress. First time trying on and wanting the help and guidance of the stylist. Right from the beginning we felt more of an inconvenience than a customer. The bride was told she couldn’t try on all the dresses that were brought to her in the changing room and the stylist Jasmine just didn’t seem like she knew what she was doing at times, wasn’t listening to what the bride was saying. When she was talking about what she liked and didn’t like she was told not to touch the dress and this happened several times. When she was turning around she asked for help to move but jasmine did not help. We had to help her but when we touch the dress again told not to touch them. When she was told there wasn’t much more to try on she was deflated so we headed out into the shop to find anything else again met with rules on not to pick up dresses. Within 1 minute we found a dress that she had described and asked them to pull it for her to try on. I thought we were about to leave after this finding nothing not expecting too but we just wanted to leave at this point as it felt like they wanted us out. But the bride LOVED the dress we pulled as we listened to what she had said. Something the stylist wasn’t able to do. It all felt a bit rushed and unprofessional sometimes a little rude from Jasmine. Unfortunately this caused the bride to feel quite disappointed in what was meant to be an excited day. I hope this can be used as feedback I was told that the Wed2be Manchester store was a lot more welcoming and warm experience.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. Best wishes, wed2b

Posted 1 year ago

“I was greeted by a lovely receptionist at the store, we only had a 5min wait time before I was assigned a “bridal expert”. My experience was awful, i was only given 2 dresses to try on even tho the lady at the reception desk told me that they had a huge delivery just in. I seen a different girl in the space of an hour was able to try on at least 6/8 dresses. I was very disappointed with the sales girl, she just had no interest. I got the dress in the end, went home and cried. I felt like I was very rushed, she was finishing work in 15min. Planning to go back and exchange the dress and hopefully I will get a different assistant who will let me try on more dresses.”

Helpful Report

(WED2B Dublin (IE)) - Posted 1 year ago

“This review relates to an online purchase. I ordered a bridal robe and the floral pyjama set on 8 April. Only the bridal robe turned up, so I queried where the floral pyjama set was. I received a refund pretty quickly, but no explanation as to why it had not turned up. I contacted live chat on 11 April and was told the item had been discontinued, and due to IT issues they were unable to remove it from the site but they were working hard to fix this. I'm disappointed to see on 6th May, this item is still showing as in stock in a small and large and available to order. So, a warning to anyone wanting to order the floral pyjama set - if you have other items in your cart, the order will still go through and you will be charged for this item despite it not being available (this is what happened to me). Thankfully, you can't get past the delivery stage if this is the only item in your basket. The bridal robe that I did receive was lovely, and the love chat agent that I spoke to was very helpful, but I am disappointed in the general level of customer service with follow up to usual email enquiries and resolving issues.”

Helpful Report

(WED2B) - Posted 1 year ago

We are very sorry for any inconvenience caused this is not what we want for any of our brides. Please be assured we are working hard to correct this to ensure this does not happen again. If you would like to discuss this further please do contact our team at customercare@wed2b.com Kind regards, wed2b

Posted 1 year ago

“The ordering n delivery wait were fine but I wasn't too happy with the material on the veil.”

Helpful Report

(WED2B) - Posted 1 year ago

We're are very sorry to hear you aren't happy with the material of the veil. All our products are made to the highest standards. If you would like to discuss further please do contact us at customercare@wed2b.com

Posted 1 year ago

“We chose 2 bridesmaid dresses. When we came to pick them up the girls wanted to try them on as the colour we wanted wasn't in stock, so it was the first time for the girls trying our colour on. We were informed by a staff member that she wouldn't be able to help them putting them on, she showed us through to the changing room and did tell us that we could shout her if we needed any help. She was really lovely and approachable But it still felt that it was saying' we've had your money and now we're not interested.' There was no one else in the store at the time so I can't see why we were not given the same attention as when we first went there. Another thing to mention is that I hadn't chosen my wedding dress the first time we went, so after the girl chose there dresses we walked back out and off to the left there was a section that looked to contain wedding dresses so I thought I'd go and have a look. We were informed straight away that we couldn't go into that area. It was very embarassing and I couldn't understand why brides couldn't have a look at what was there. I wanted to look as I wasn't sure of what I wanted and because of this I went to wed for less which, is so much better as I could look for myself first. I've had to give a score of 2 because it wasnt the greatest experience and the place just felt like a 'money making machine'”

Helpful Report

(WED2B Manchester) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store Jenny, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit further. Best wishes, WED2B

Posted 1 year ago

“We were at Nottingham store today for trying on some bridesmaids dresses, we were extremely excited about this. This was our first experience at this store and it was very disappointing . We didn’t mind waiting for the appointment at all however, when it did come round to our appointment we were taken to the bridesmaids area and given a couple dresses that we had to try on ourselves, the lady just left us, never asked us any questions or showed interest. We had to find her to get more styles. Compared to the Rotherham store the service was not the same, at the Rotherham store we were shown interest and given fabric samples to take home. We will not be returning to this store as this experience was nothing compared to Rotherham. If this was my first time trying bridesmaids dresses on I would be looking elsewhere.”

Helpful Report

(WED2B Nottingham) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your perfect bridesmaid dresses. Best wishes, WED2B

Posted 1 year ago

“Disappointed. Came in to the Bournemouth store with such a positive attitude and excited (as your big day should be - the manager (assuming she was, she seemed to think she ran the place anyway! - was a bit dull herself so my enthusiasm must’ve tipped her over the edge! ) its caused a falling out between family from the sly comments to the bride she had made so thank you for that! I just wish I had your name to make a formal complaint! Will not be coming back and advised most of my friends to steer clear. We aren’t in a school playground we don’t want bitchyness thank you! Ruined our experience”

Helpful Report

(WED2B Bournemouth) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, we understand what a special time it is for you and your loved ones, and I am so sorry to hear that on this occasion we have not met that expectation or given you the service we would expect, it is very disheartening to hear. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit further and we will ensure that this remains a one off incident. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Best wishes, wed2b

Posted 1 year ago

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