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WED2B Reviews

4.9 Rating 34,245 Reviews

98 %

of reviewers recommend WED2B

Company Reviews

About WED2B:

With bridal stores nationwide, open 7 days a week, our Bridal Consultants are always available to help you find the perfect style and fit. We don’t offer appointments! Browse & try on as many dresses as you wish without the need to book in advance & once you find the one you can purchase your dress on the day to take home. With dresses £699 and under (Excluding Platinum Edition) we are proud to offer beautiful and exclusive wedding dresses without the luxury price tag. We believe it’s the perfect marriage of quality, luxury & affordability!

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Phone:

0333 123 7494

Email:

customercare@wed2b.com

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WED2B 5 star review on 2nd May 2024

WED2B 5 star review on 2nd May 2024

WED2B 5 star review on 2nd May 2024

WED2B 5 star review on 2nd May 2024

WED2B 5 star review on 2nd May 2024

WED2B 5 star review on 28th April 2024

WED2B 5 star review on 27th April 2024

Marina Kougentakis

1876

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I would say below average service. Nothing special with anything such a glass of water never mind fizz package no "yes to dress" .... other brides and family watching on and commenting, in out £££ purely a transactional establishment...”

(WED2B Middlesbrough) - Posted 2 years ago

“Visited Wednesbury today as mother of Bride.Natalie was so helpful and honest with her options that it turned into an amazing afternoon and my daughter was so happy with her dress and accessories. THANKYOU”

Posted 2 years ago

“Disappointing: The two stars are for the space in the store and the welcome from front of house staff. I visited the Cardiff branch today with my niece, her Mum and 3 others. My niece was advised she had 45 minutes to view 4 dresses (we did manage to fit 5 in!). I don't know if the young lady who dealt with us was new (no name badge and didn't hear her name) but there wasn't much in the way of interaction i.e. questions about style, colour, etc. My niece was really disappointed when we left and only told us about the website write up - take at least 2 hours and as many dresses as you like - after we had left the shop and gone for lunch. Had she said while we were at the shop we would have queried this with the shop assistant. There was a dress she liked, however she left feeling flat and upset. Another bridal store will now get her custom.”

Posted 2 years ago

Hello Rosie, I am so sorry to hear that you felt this way in our Cardiff store, I will be sure to pass this onto the store team as we would hate to feel another bride and her entourage feel this way. Please email us at info@wed2b.com If you would like to discuss this further, thank you

Posted 2 years ago

“Had to order a replacement bridesmaid dress and paid extra for the faster delivery of 8 weeks. Dress was due last Friday and had a missed call and an email advising due to pandemic dress wouldn’t be here only a few days before it was due. Advised of another delivery date but can’t guarantee that either. Extremely disappointed and feel totally let down. Nothing on the website advised of delays due to Covid and now has been updated to 16 weeks delivery time instead of 12. Customer service need to be advising brides earlier than just before the delivery date of the delay as they’re already aware. The website needs to be clear that delivery times are being effected. Enough stress as it is without this on top. Don’t order before checking depending on what date your wedding is!”

Posted 2 years ago

Hello, please be assured that we have a trusted supplier, who has produced quality bridesmaids dresses for WED2B and allowed us to offer the mix/match styles from our Infinite collection. Unfortunately, as a result of the Global Pandemic and supply chain issues, we have seen a slight delay in getting these dresses to the UK. We do apologise but this delay was due to unforeseen circumstances. Please be assured that we informed our customers as soon as we were aware. If you have concerns over the arrival of the dresses in time for your upcoming wedding date, please do let us know by reply to this email or call our Customer Care team on 0333 123 7494 and ask for a member of our Bridesmaids Team who will do their best to assist you. The Bridesmaids Team are open from 9am-8pm 7 days a week. Kindest regards, Charli

Posted 2 years ago

“Not very happy. I was due to receive my bridesmaid dresses in store for me to collect this Friday 25th. Two days before I am due to receive them I get an email saying they are going to be delayed and this is due to a global pandemic and supply chain. I ordered the dresses back in April and paid for express delivery. If there was an issue with supply why am I being told this two days before they are due in !!!. I have booked time off over the weekend to go and deliver my bridesmaid dresses thinking they will be in store and now I am having to let my bridesmaids down. Also I am confused as par to the email still why I have had to tell wed 2 be three times the date of my wedding as I told them when I ordered the dresses. Charlie at customer services has been as helpful as she could be and I understand it is not her fault but I am very disappointed with the service I have received so far !!! I really hope my dresses are here by the third of July as it is pushing it for time. You have now added to my stress levels . Cheers !!!”

Posted 2 years ago

Hello Holly, we are sorry to hear this please e-mail info@wed2b.com if you wish to discuss this situation further for it to be looked into Kind regards, WED2B.

Posted 2 years ago

“Brought perfect dress aug 2019, wedding now in 5 weeks and stitching has gone black. Had it dry cleaned not change... went to hinckley store my size not available had to choose different dress... not happy wasn't told about stitching. Was stored in box I brought with dress in a cupboard...”

Posted 2 years ago

“I was told no appointment necessary, turned up 10;15 and sent away and told to come back at 4:00, they’d opened extra early and I was now 11th in queue, went back at 4:00 and then was made to feel an inconvenience as they were know closing early so felt I had to rush , they wouldn’t do dresses up properly or undo zips, made me feel fat in styles that didn’t suit , when they just weren’t undone or corsetted properly, felt let down”

Posted 3 years ago

Hi Anonymous, we are sorry to hear that you were disappointed with your recent visit to store. Here at WED2B, we don't operate on an appointments system, as we believe this ensure that brides are not tied to an appointment slot. Please do pop us an email at info@wed2b.com, we would be more than happy to talk about this further with you! Charli

Posted 2 years ago

“I found my perfect dress which wasn’t the problem, the first girl that I saw was absolutely lovely and I couldn’t fault how amazing and patient she was with me finding the dress. When I went to pick my dress up the assistant was so rude to the point I actually cried whilst trying my dress on and just wanted to get out. Simply ruined my day and would not recommend the Liverpool shop.”

(WED2B Liverpool) - Posted 3 years ago

We are so pleased to hear you found your dream dress with us but are saddened to hear of your experience during your second visit into store. If you would like to discuss this further please do give us a call on 0333 123 7494 or pop us an email to info@wed2b.co.uk so we can look into this for you

Posted 3 years ago

“The first time I went wed to be abs bought my dress I was very happy with the service I received. Unfortunately I went back today to look at accessories, flower girl dresses and bridesmaid dresses as soon as I said it I already had my dress she just wasn’t interested anymore pretty much left me to it didn’t ask me if I was ok or needed help at any point, told me things were not there in a size without looking then when I looked they were honestly was terrible customer service I used to work in retail myself and if I hadn’t already bought my dress from there I wouldn’t of returned, I won’t be going back now .”

Posted 3 years ago

“I wasn't happy with my FIRST experience on trying on dresses and now I feel no excitement in looking for my own. I got told to sit down and that the woman would pick 4 dresses out for me to try on. The dresses were all in plastic and I'd happily wear gloves and handsanitiser but I wasnt even allowed to pick dresses I liked. Every dress I was given I didn't like and felt old fashioned for me. I was made to feel pressured and picky and all I wanted to do was leave and cry. I'm now nervous for other dress appointments I go to.”

Posted 3 years ago

I am so sorry to see that you did not enjoy your experience in the store. Please be assured that this is not the experience we want our brides to have. If you would like to discuss this further please do email info@wed2b.com and we will be more than happy to help

Posted 3 years ago

“Geholpen door Tiffani in Zaandam. Wij misten een beetje het persoonlijke contact. Er werd niets over de trouwdag gevraagd en er werd in die paar uur niets te drinken aangeboden aan mijn entourage. Het was voornamelijk zakelijk en de ruimte voelde een beetje kill aan. Alle trouwjurken hingen in zakken waardoor je deze in eerste instantie niet zelf mocht bekijken (of de entourage). De verkoop kwam op het einde een beetje opdringerig over. Bij de accessoires werd meerdere malen gezegd op=op terwijl ik nog even bedenktijd nodig heb. Al met al was dit jammer voor de gehele ervaring.”

Posted 3 years ago

“We arrived at the store quite late. An hour before closing time. Once we arrived we were greeted with hostility. The lady, I believe her name was Kerry was very closed off and completely shut down every request we made. Everything was a “no” or “we don’t offer that” half way through my sentence. I think she judged us from the beginning and thought we were going to waste her time. They do not like brides who have a particular vision in their head of what they want exactly because they want to persuade you to buy one of theirs. I asked for long sleeves and even offered to show her pictures and she immediately shut it down saying they don’t do long sleeves. Eventually we got tired of her rudeness and I offered to just leave. As I was walking towards the door she offered to show me some of what they do have and all of a sudden her mood changed. She showed me some dresses even though they weren’t what I was looking for and offered to fit me in. However I suspect she only became nicer to us once she realised I needed a dress as soon as possible as my wedding was near. We tried on some dresses and her commentary throughout was completely unnecessary as if she was pressuring me to buy the dress. I felt awkward and uncomfortable with her being there when the dresses were on. All in all it was a bad experience and I would not recommend that store at all.”

Posted 3 years ago

“The dress is perfect and I can’t imagine wearing anything else! However the staff are pushy and just want you to spend more money. I am disgusted that the underskirt is 74.99 if your slim and if your a bit larger you have to pay 94.99. This is unacceptable and would not ever recommend anyone to buy a wedding dress here. The experience with my family was lovely but I only got shown one belt, one veil and one hair accessory which when I looked online were all the most expensive things you sold. This shop is purely to sell sell sell and in my eyes goes against everything you want when buying a wedding dress and feeling forced into buying things you don’t actually want like storage and accessories.”

Posted 3 years ago

“No consideration for COVID 19 bad customer service only wanted an exchange due to my daughters wedding being cancelled through no fault of her own. Thought there would be more understanding and consideration.”

Posted 3 years ago

“I visited Wed2B Leeds on the 8th March 2020 with my 3 bridesmaids. Although I did end up buying a dress that I love, I wasn't particularly impressed by the experience. I went for two 'rounds' in the changing rooms (as you are only allowed to try on 4 dressed in each round). The first stylist I worked with didn't listen to me at all, she swapped dresses that I wanted to try with ones she thought I might like - including mega sparkly ones after I told her I hated sparkly, and insisted on putting a belt on with everything even when I told her I didn't like it... The second stylist was far more helpful and really did make useful suggestions, however I felt very rushed into making a decision. Once I'd bought my dress, she then gave me a hard sell on a £50 storage box, hanger with decal and a bride dressing gown, despite me repeatedly turning them down... She seemed unimpressed by my decision not to purchase the box deal or any accessories, and I felt that despite spending £599 with yourselves, they were a bit 'funny' with me after that point. Some lovely dresses at great prices, and I do love my dress. Shame about the overall experience given on the day. It would have been nice to have coffee/tea or drinks available whilst waiting as we did wait a while, I understand that drinks are a risk near the dresses but surely a contained 'waiting area' would negate that risk?!? We left thirsty and a pretty disappointed with the day. I'd be hesitant to recommend Wed2B to anyone wanting a proper 'bridal' experience!”

(WED2B Leeds) - Posted 4 years ago

“I had a very good experience trying on different dresses and eventually choosing my dream dress with a lovely consultant. But I was left with a bitter taste in my mouth. Whilst putting my clothes back on, the consultant said she would box my dress up with non-staining tissue paper, etc..... which sounded lovely. However, when I got to the till, the price for my dress and added belt was more than I had calculated. The consultant said the extra cost was for the box....£45!! I said I’d just take the dress in the dress carrier then, which the consultant said would still cost an extra £16 (£10 for the bag and £6 for the hangar)!! I asked if I could just take the dress on it’s own then? The consultant looked at me and said “so you want to take your wedding dress home in a plastic bag”?!! In the end I opted to pay the extra £16 and buy the hangar, £6 and not even a nice padded hangar...... just plain wood! and the carrier! Such a shame to leave the shop, with this bitter taste in my mouth, after what had been a lovely experience up to that point. I would suggest to build the cost of a carrier and hangar into all dresses so that this can be complimentary and customers leave your shops feeling like the special ‘bride to be’ that we all are.... on a very special shopping trip! Very disappointed 😔”

Posted 4 years ago

“I felt nervous being an 'older' bride - but was made to feel at ease immediately; all the staff were friendly and helpful, and went the 'extra mile' for me to make my experience memorable for all the right reasons. I was Rachael's first bride and I wouldn't have known she was a trainee; she was very professional and and well supported, without being over-intrusive, by the rest of the staff.”

Posted 4 years ago

“Ordered a bridesmaid dress in a 14 as we were told that is what my friend was wearing. Its came way smaller than size guide and since also found the girl mis-sized the sample and we ordered the dress on false information. Can now only get another dress if I pay half the cost plus Express delivery which is what Wed2b deem fair. Not only was the wrong size ordered but we have been sent a dress 4 inches off your official size guide. 3 months until wedding and have 1 bridesmaid without a dress. Wouldn't recommend using for dresses, yes they seem more affordable but whole process has been a joke and staff since ordering have been less than helpful. Giving 2 stars as staff member on the day was very helpful just made a simple human error and got the size wrong. If only the company would take responsibility.”

Posted 4 years ago

“Staff were friendly but website is misleading. You are led to believe that all dresses are available in all sizes. However, they only had 4 dresses available in my daughter’s size, none of which she liked. They advised that was all they had and to try again next week but no guarantees what sizes the new dresses would be available in. Not the most positive experience when looking for your dream dress!”

Posted 4 years ago

“My dress ended up being beautiful after being taken in by three sizes, despite my having put on weight between buying it and getting alterations, but it would have been lovelier had I been sold the right size in the first place. My seamstress (not the one recommended by the shop - she ignored my calls which having told her who'd recommended me rang alarm bells) advised that I should ask for a refund. I'd recommend Wed2Be, but only if you go in knowing that they're not counting on repeat custom.”

Posted 4 years ago

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WED2B is rated 4.9 based on 34,245 reviews