Personally I found the experience with Web2B to be very conveyor belt. They wanted me to buy a dress and be out of there as quickly as possible for the next bride. They were not nasty but it was all done in 30 minutes or less. I walked out with my dress, spent an awful lot of money but no offer of a drink, it was freezing in the changing rooms which made you want to hurry the experience as much as the staff wanted to, and lack of variety of dresses for my size too. In hindsight I now realise I have the wrong dress and can do little about that. It was all so rushed. I guess this must be how they operate, I just found that slightly distasteful as the dresses are very expensive. I think given the money and what the dresses are being sold for, it could be a lot more personable. I had a better experience and more help from buying a dress for a funeral in Debenhams recently. The differences between customer service and the whole approach to making sure you had a nice dress were very different.