I went to WED2B in Bromley, and bought my wedding dress for my upcoming wedding in September. After leaving the store and having a think I realised that the dress I bought wasn’t for me so I called them up and thankfully they agreed to let me exchange my dress as I made this decision after the return time within there policy. When I went back I fell in love with a beautiful platinum dress but it still wasn’t 100% what I had in mind but I reassured that I could make the alterations needed to make it my dream dress. So I agreed to buy it and paid the extra money, I was told when leaving the shop that if I changed my mind or anything again they wouldn’t be able to help me. So I thought fair enough because I have just what I wanted and I can get it altered using there recommended tailors. So... a few weeks pass and it’s time to get my dress altered, I was so excited as I hadn’t seen it since I bought it. I took it to the recommended tailor from WED2B and I was gutted, because of the detailing on my dress ect I am unable to get my dress altered to be my dream dress. The tailor explained that WED2B sell these dresses to women promising them that all these alterations can be done when in reality they can’t without ruining the original dress or damaging the tailors equipment. The to make matters worse... the tailor found HOLES in my dress... I would have never of been able to see them as it was on the buttoning at the back of my dress but the shop assistant would of defiantly noticed this as she done the dress up. I’m totally devastated as I now have this dress that I’m stuck with, that can’t be altered to the way i has imaged (but was told I could) and full of holes. It’s going to cost me money to have the dress repaired and has totally ruined this important moment is brides long for. I understand now why they were so adamant that they could do nothing for me once I had left the store. Although I really do appreciate that I was able to change my dress even after the allowed return time it’s bitter sweet as I now have a dress that damaged and won’t be how I had visioned it in the moment of trying it on.