Name: WED2B
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

“Very good service.”

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(WED2B Chelmsford) - Posted 4 days ago

Thank you for your kind review, and for coming to see us! We wish you all the best for your big day 💖 Best wishes, WED2B

Posted 4 days ago

“I bought my wedding dress at the Surbiton Wed2b store. The dresses were gorgeous and reasonably priced. However, I was disappointed after staff advised I purchase an unnecessary £100 wunderskirt. Staff also didn't inform me of the fact that items cannot be returned and refunded, only exchanged for other items. Although I'm happy with my dress, I really recommend they make this policy more clear as I was led to spend money on something I don't need with no option to return it. Also they don't exchange or refund the gown bags.”

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Posted 1 week ago

Congratulations on finding your perfect look – we are so thrilled for you! Thank you for your feedback, our Bridal Advisors have our brides' best intentions at heart, and the underskirt would have been offered to you once it was decided that this was your dream gown, to ensure that you look and feel your best for the big day and that your perfect look was complete - we know how special it must be to you. Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit further. 💖 Best wishes, WED2B

Posted 1 week ago

“Recently visited WED2B - I purchased the dress I wanted, however, took a while to get to that. The whole experience wasn’t how I had imagined it would be. We waited around 1.5 hours to be seen without no communication/apology on the wait and no offer of refreshments while we waited. When eventually seen, I showed the advisor pictures from website of a few dresses I had seen, initially was given 1 of these to try which was 2 sizes bigger than my size so looked horrendous. I was then given a few other dresses to try which were the complete opposite to what I had shown and of the look I was going for. I was willing to try these, however, I commented a few times that the style wasn’t me and was unflattering and quite embarrassing really as I could see other people trying on dresses that were more my style and would be more flattering for me. Advisor at one point said she was showing me a dress “that was HER favourite”. I referred again to the dresses I had shown earlier that I liked and asked if there was any of these or similar but was then told that sometimes they have dresses on site but never in the stores and probably don’t have them. She eventually said she would check so went away before coming back saying she had found one of the dresses I wanted in my size which was the dress I chose in the end and more suited to my figure. I feel it would of made sense to take note of the dresses I liked initially and checked their stock to see if they had them before giving me a bunch of dresses that were totally not suited to me and to be honest made me feel not good about myself. Glad I did find the dress for me in the end but the experience was disappointing.”

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(WED2B Glasgow) - Posted 1 week ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. We are so pleased to hear that you found your dream dress in the end and we hope the big day is magical. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit further. Best wishes, WED2B

Posted 1 week ago

“Came here to try on dresses and find the style etc I was after, if I found ‘THE ONE’ then great. Had to wait well over an hour to be told we could go elsewhere but if we were called prior to this we would lose the slot… hour and half before we were seen, had lost the will by this point, had no dresses there that I wanted to try on that I saw online. Quite pushy and tried to just ‘sell you’ whatever dress. Left very disappointed and definitely did not return.”

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(WED2B Cardiff) - Posted 1 month ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Our limited edition dresses are sold off the peg, with no lengthy ordering times. Whilst this means that our stock is always subject to change and differs across the store network you are welcome to reach out and we'd be happy to let you know where certain dresses are available or what is in stock at your local store. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 month ago

“Tanya was great in helping me find the dress. There were things that let the process down - it was freezing in the unit. You don't allow appointments and then you just have to wait to be seen which was over an hour. Once seen it felt a bit rushed and I was told I could only try on 3 dresses. Luckily, I knew what I was looking and despite you only stocking perhaps 1 of each dress and not in each size, I managed to get a dress.”

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(WED2B Gateshead) - Posted 1 month ago

Your feedback is so important to us – thank you for sharing this Isabel! If there is anything else at all, please do get in touch with us at customercare@wed2b.com and we will be happy to help 💖 Best wishes, WED2B

Posted 1 month ago

“Verkäuferin war sehr freundlich und ich konnte einige Kleider anprobieren”

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Posted 1 month ago

“Mooie jurk gevonden Alleen jammer van het lange wachten en geen koffie aanwezig is.”

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(WED2B Arnhem (NL)) - Posted 1 month ago

“Loved my dress. Wish I new how OTT packaging costs were used and cost”

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(WED2B Chesham) - Posted 1 month ago

Thank you for your kind review, and for coming to see us! We wish you all the best for your big day. Best wishes, WED2B

Posted 1 month ago

“Good service”

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(WED2B Geleen (NL)) - Posted 2 months ago

Thank you for your kind review, and for coming to our shop! We wish you all the best for your big day 💖 Love, wed2b

Posted 1 month ago

“The service at Wed2b Bristol was very good. Kim was really friendly & very helpful. The dress she helped my daughter pick out was beautiful & just what my daughter was looking for. That’s why I’ve put 3 stars on my review. However, our experience was soured by extra charges that we were not expecting. We were not made aware of the £29.99 extra charge for the storage box, 2 x large dress bags (one for the dress & one for the underskirt) £24, 2 x bride hangers £11.98. This totalled £60.88. Then there was an added extra for a bride robe £19.99, 3 x hair scrunchies £5.99, a bride pin £2.99 & something blue charm £3.99, totalling £31.96. We weren’t even aware these items were in the storage box until we got home & looked through the receipt then checked underneath the bridal gown in the box. I just want to make customers aware of all charges as I’m sure many would budget for the dress without expecting these added extras. I did phone Wed2b Bristol before writing this review to complain about the extra charges that we weren’t made aware of. The response I had was that everyone is made aware of the extra charges & are given the option to purchase the bride robe & accessories. WE DEFINITELY WERE NOT MADE AWARE. I’d have accepted the charges for the box & dress bag, but I would have declined the other ‘extras’. We have been given the option to return items, but that’s not the point. So please bear this in mind if you choose to buy your wedding dress from any Wed2b shop.”

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(WED2B Bristol) - Posted 2 months ago

Thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. We have also reached out with hope to discuss this with you further. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 2 months ago

“The girl who served us today wasn’t quite there with picking up on what I was saying. The first two dresses i instantly came up in a reaction, red irritation/rash on my back from the straps, to which she then replied “oh but you look stunning” and then asked me what I would give it out of 10?! Which I know she was trying to get a feel of what I liked but obviously if I’m having a reaction it’s not those dresses is it. I told her exactly what I wanted and she proceeded to bring me dresses which weren’t that. The dress I bought today is beautiful, but thats because my friend and sister found it for me not your member of staff. I think customers should be able to walk round and choose maybe 5 dresses which they like and then go from there. And the member of staff should actually listen and pick up on body language and very clear facial expressions to what the customer is saying or showing. I’m very happy with the dress I have chosen, I’ll be having alterations made to how I want it, but again maybe the staff should have some knowledge of this as well because I had to message several Seemstress’ before I purchased the dress to make sure this was possible. Luckily it is. Overall I’m happy with the dress I have chosen but I found the staff frustrating.”

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(WED2B Brighton) - Posted 2 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. Best wishes, WED2B

Posted 2 months ago

“Waiting time at the shop was very long and we were not offered anything but a glass of water. The say yes to the dress setup is definitely not my thing, but I guess plenty of people enjoy it. I did find my dress though.”

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(WED2B Arnhem (NL)) - Posted 2 months ago

Thank you for your kind review, and for coming to our shop! We wish you all the best for your big day 💖 Love, wed2b

Posted 2 months ago

“I gave this review because while going back to try on a dress I liked in the Dublin store, the manager had put pressure on the sales assistant to get me to pick that dress and not try on other options. Which I felt was totally wrong as finding the right dress can be challenging at time and then when I had finally selected the dress i wanted, I was told to come to get it whenever I could before two weeks as they had to fix some bits on the dress. When I went after I week, the dress wasn’t even fixed they had to do it while I was in the shop even though I was informed it would be ready when I was collecting it. Other than this they have lovely dresses and affordable prices.”

Helpful Report

Posted 2 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Our bridal experts always try their best to keep our gowns in perfect condition with frequent inspections. I am sorry to hear that your dress wasn't ready for you when you returned to collect. Once again, we would like to thank you for sharing your thoughts on your experience, and we wish you all the best for your special day. Best wishes, WED2B

Posted 2 months ago

“I had a lovely time on the day of picking my dress but when I went for my dress fitting in my area 2 weeks later I found I had been given the wrong tiara! So rang customer services to be told I was lucky I was still in the 14 day exchange so I could swap it for the one I had actually picked! So had to make a return trip which is a good 40 mins each way. Also noticed I had been charged £50 for a large box with only a small vail in and a tiara so thought that a bit of a rip off!”

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(WED2B Liverpool) - Posted 2 months ago

We are really sorry to hear that you were not happy with the storage price, all our storage items are there to protect your dress and accessories to ensure they remain in perfect condition for your big day. We are very happy to hear that you did have a wonderful experience and have your perfect dress. Kind regards, wed2b

Posted 2 months ago

“2nd time visiting & still experienced the assigned consultant had disappeared when looking for bridesmaid dresses. The consultant only returned when a member of our party went looking for her to purchase the dresses. Previous to visiting..myself & my mum spoke to customer service on the phone & asked about needing help etc & was informed that we would have a consultant for the entire visit but unfortunately we never did & the store was relatively empty.”

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(WED2B Chelmsford) - Posted 2 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. Best wishes, WED2B

Posted 2 months ago

“Great service by Rachel Only things that let's this place down is they don't have option to pay in instalments, not a wide range for plus size , limited parking and no offer of a drink not even a glass of water was in for approx 3 hours due to it being really busy”

Helpful Report

Posted 2 months ago

Your feedback is so important to us - thank you for sharing this! If there is anything else at all, please do get in touch with us at custmercare@wed2b.com and we will be happy to help. Best wishes, wed2b

Posted 2 months ago

“Good service from Mishal who has been helpful throughout the process at the wed2be.”

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(WED2B Surbiton) - Posted 3 months ago

Thank you for your kind review, and for coming to see us! We wish you all the best for your big day 💖 Best wishes, WED2B

Posted 3 months ago

“Was very helpful and sometimes didn't listen what we were asking for but it was nice experience as I brought my dress today”

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(WED2B Newquay) - Posted 3 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. Best wishes, WED2B

Posted 3 months ago

“After my partner had been to your store and had a fantastic experience with Meg and bought her dress, I was very excited about my visit. My mum had made the journey from her home in Spain and was equally excited. My mum, future mother-in-law, friend and myself visited your store yesterday. We were greeted by a welcoming lady, who we presumed was the manager. We took a seat and waited 20 minutes even though there was no one else in the store. Helen then came over and introduced herself, we all thought that she was not the most welcoming or engaging. Firstly, she got my name wrong until she was corrected. She was then told by my mother-in-law that her daughter had recently bought her dress from here and Helen asked when her daughter was getting married, to which she replied she is marrying Shannon, to which Helen replied 'Oh I get you'. I was made to feel slightly uncomfortable because of this. Helen picked a couple of dresses out after I had shown her what I had in mind, my mother-in-law had told her that my partner had bought her dress and not to pick the same one out for me to try. I tried 2 dresses on that weren't what I had asked to try, as Helen was picking a third one, my mother-in-law went round to speak with her, Helen had my partner's dress in her hand ready for me to try on! Jo then informed her you cannot take that as that is my daughter's dress, which Helen hadn't bothered to ask to see beforehand. Jo then told her what I wanted to try to which Helen responded 'I don't think she will suit that' but I tried it on and that was my dress which I am totally thrilled with. Helen referred to me as 'tiny' several times which made me feel uncomfortable, in a professional setting when you don't know someone I believe a more acceptable term would be petite. It seemed that Helen had no interest or enthusiasm for her job and didn't feel the need to make a connection. When we were at the till, my party were taking photos of me and she physically moved my mum out of the way to move a dress that was on the rail. We then paid for the dress and said we were stepping outside for a minute whilst they were packing the dress. Helen then came to the top of the stairs and held the box up and walked back in which then made us feel rushed, we came back in the shop and the box with my dress in was just left on the floor and no one was around. Although I love my dress I feel the experience wasn't what I dreamed of and it is such a shame due to my partner having the bet experience.”

Helpful Report

(WED2B Liverpool) - Posted 4 months ago

Hi Shannon, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. We would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, please do let us know if we can assist you with anything else. Kindest regards, WED2B

Posted 4 months ago

“Zeer goed geholpen door Marieke. Niet tevreden door het algeheel concept.”

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(WED2B Antwerp (BE)) - Posted 5 months ago

Het spijt ons te horen van uw recente ervaring in onze winkel, als een bedrijf dat streeft naar klanttevredenheid, is dit zeker niet wat we graag willen horen. We leggen de lat voor onszelf erg hoog en het spijt ons echt te horen dat deze lat niet is gehaald tijdens uw meest recente bezoek aan onze winkel. We waarderen het dat u de tijd heeft genomen om deze feedback te delen, zodat we ons team kunnen helpen om deze problemen op te lossen. Neem contact op met ons Customer Care team op customercare@wed2b.com als u uw bezoek wilt bespreken en we zullen ons best doen om u te helpen uw droomjurk te vinden. Vriendelijke groeten, WED2B

Posted 5 months ago

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