Name: wed2b
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

“My first experience dress shopping at the Cardiff branch and walked away with tears. After waiting for a couple of hours the member of staff called us through, no real welcome but understood it had been a busy day for them. I was a little unsure on exactly what I wanted but had spent time going through the rails and photographing the tags on the dresses I wanted to try on. After the second dress the member of staff helping questioned whether or not I was truthful about my dress size (I’m a 12-14) I felt very deflated at this point questioning whether could even look good in anything. I tried on a further dress which wasn’t right and asked about the dresses that I had chose to which I was told they just wouldn’t have anything in my size. I decided to leave and again on the way out staff made us feel unwelcome by pushing the door shut behind, not even giving my sister a chance to walk through properly. I am sure there are beautiful dresses and maybe the one for me in the store but I would rather go somewhere that makes their customers feel comfortable than spend my money in a chain that clearly does not value customer service.”

Helpful Report

(WED2B Cardiff) - Posted 5 days ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. 💖 Best wishes, wed2b

Posted 4 days ago

“Vandaag anderhalf uur gereden om de jurk van mijn dochter te ruilen. Daar aangekomen bleef verkoopster Liesbeth verkondigen dan onze jurk niet verkoopbaar was. Zij betichttemijn dochter er van dat de jurk gedragen zou zijn. Deze kwam echter zo in doos van filiaal Rotterdam af. Zij hebben ons blijkbaar een tweede hands jurk verkocht !. Alle mooie beloftes van customer care waren ook niet bekend. Het "feestje" werd een hel. Kortom koop nooit een jurk bij wed2b. Je wordt bedoeld waar je naast staat. En liesbeth is om je te schamen !”

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Posted 5 days ago

“5 minuten geleden Nieuw Ongelooflijk slechte ervaring. Na de klote ervaring van de eerste afspraak met klantenservice afspraken gemaakt over het ruilen van de jurk. Na anderhalf uur heen moeten rijden wordt de gekochten jurk afgekeurd op pluisjes. Juliette van klantenservice is niet te vertrouwen. Er was een leuke dag beloofd met ontvangst en we zouden de jurk mogen ruilen. Er was helemaal niks van waar. Ze wisten nog net niet dat we langs zouden komen. Uiteindelijk na heen en weer, welles nietus, maar naar huis gegaan met wederom een klote ervaring. En bedankt.”

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Posted 5 days ago

“After waiting for two and a half hours my daughter tried on two dresses before the assistant disappeared and was replaced by someone else. We were told the original assistant had to leave and the new one had not looked at any of the information so had no idea what sort of dress my daughter was looking for or what she’d already tried on. The assistant said there were no dresses in the preferred style in my daughter’s size and told her to look on the website as she had to go to the till and would come back. My daughter was left in the changing room and then we saw the original assistant wandering around. At this point my daughter was quite upset and wanted to leave. The assistants had been unhelpful and their attitude made her feel uncomfortable and as if she was a problem. When we were leaving the shop I approached the original assistant to complain, the second one was on a mobile at that point. Neither apologised or explained why they had swapped or why she’d been left in a changing room with no service. This was a distressing experience when it should have been a time when she was supported to find the dress to make her feel special.”

Helpful Report

Posted 6 days ago

We are so sorry to hear about your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. If you wish to discuss your visit in more detail, please do reach out to customercare@wed2b.com where we will be here to support you. Kind regards, wed2b

Posted 3 days ago

“I am absolutely devastated with my experience today at Wed2be Milton Keynes. Firstly I had to wait an hour longer than the expected time I was due to be seen. I know they were busy but they shouldn’t have given me that time if they couldn’t commit to it. Secondly I wasn’t give the option to go and view the dresses myself which may have helped as I might have seen a dress that was slightly different to what I thought I liked or one I just wanted to try on. I spoke to the assistant assigned to me about my preferences and styles I wanted to try and she clearly didn’t really listen to a word I said. Every dress had something I specifically said I didn’t like for example an open back, or emphasis on the bust but each dress that came never seemed to really improve. The first dress she got me to try probably ticked the box of everything I said I DIDN’T want. I told her it was 2 out of 5 when she asked my rating to which she said I rated harshly. She then went off to get my second dress and took 25 mins. This whole time I had to remain in the first dress in front of all the other bridal parties which made me feel incredibly uncomfortable. My mum actually had to go looking for her and she found her chatting to a work colleague. When she came back she told me she had been to the toilet and then proceeded to tell my Mum she had been in the warehouse looking for a dress the whole time. I tried on 3 more dresses which did not tick any boxes. For the dresses that were too big she didn’t provide me with clips to make it sit on me better so I had to stand there holding the dress up and for a dress that was too small she asked a colleague to come in and help get the zip up which was just embarrassing, I’d have much rather have not tried it. The one type of dress I wanted to try was one with sleeves and at the very end after 3/4 unsuccessful try ons with only one having suitable sleeves she told me they didn’t have any dresses with sleeves and that I should have done my research on dresses on their website that I liked otherwise I should go to another store or come back another day. For someone incredibly insecure about my body and having just had a baby my requests I don’t think were that difficult to try and match yet I was made to feel like I was being overly fussy and making her work too hard. It’s only my second dress shop visit and to be honest it’s put me off wanting to try dresses on again. I certainly don’t think I want to return to Wed2be MK with the risk of being treated like this again.”

Helpful Report

(WED2B Milton Keynes) - Posted 6 days ago

We are so sorry to hear about your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. As we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, this can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. In regards to the clipping of a dress, as our dresses are all sold off the peg, we must ensure they remain in a pristine condition and so we do not clip our dresses to avoid any damages. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. If you wish to discuss your visit in more detail, please do reach out to customercare@wed2b.com where we will be here to support you. Kind regards, wed2b

Posted 3 days ago

“Went to the one in Cardiff staff not helpful at all , I appreciate it’s a Saturday and a bit busy but no communication with how long your going to wait or anything waited over 2hours to be called to try dresses on and to be told that none in my size a friend who was with me was to look and find 3 herself but the staff were so rude it made my experience deflated will not recommend…”

Helpful Report

(WED2B Cardiff) - Posted 6 days ago

Here at wed2b, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and help you find the dress of your dreams. Kind regards, wed2b

Posted 5 days ago

“Staff unhelpful. No dresses in a size 10 or 12 to try on. Only 14 upwards. Most dresses on your website are not available in store.”

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Posted 1 week ago

Thank you for taking the time to leave this feedback Alyson. As our bridal dresses are sold off the peg, stock does frequently change throughout the day. As such, we are unable to guarantee certain styles will be available when you visit. However, as we do get regular deliveries full of brand new dresses throughout the month there is always something incredible for you to try on. We are sorry you were unable to find your dream dress during your visit and we would love to see you again to help you find ‘The One’ Best wishes, wed2b

Posted 1 week ago

“First time visit with my daughter for her big day. Was told no appointment necessary. Turned up 1 lady trying on dresses so we're told couldn't be seen. There was only 2 people working. How is this right. My poor daughter 1st experience turned out so disappointing and didnt make her feel how a bride is supposed to feel. Won't be returning”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, we are sorry to hear about your experience. Here at wed2b, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit so we can help your daughter find the dress of her dreams. Kind regards, wed2b

Posted 2 weeks ago

“Voor ons geen wed2b meer. Willen niet van hun policy af om een bruid gelukkig te maken. Alles kan, als je maar wilt. Heeeeeel jammer.”

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Posted 3 weeks ago

Hoi Linda, bedankt voor het delen van je feedback. We begrijpen dat je al contact hebt opgenomen met ons Customer Care Team over deze kwestie. We willen dat elke bruid zich geweldig voelt bij ons en geniet van elke minuut van haar ervaring. Het is erg teleurstellend om te horen dat we deze keer niet aan deze verwachting hebben voldaan. Nogmaals, we willen je bedanken voor je feedback, omdat het zo ongelooflijk belangrijk voor ons is om de service en ervaring die we kunnen bieden te verbeteren. Met vriendelijke groet, WED2B

Posted 3 weeks ago

“Wat jammer dat jullie geen uitzondering maken op de policy.....mijn dochter trouwt nu in een jurk die ze eigenlijk niet mooi vind. Wat je ook zegt, wed2b houdt vast. Voor onze andere dochter gaan we hier dan ook niet terug.”

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Posted 3 weeks ago

Hoi Linda, bedankt voor het delen van je feedback. We begrijpen dat je al contact hebt opgenomen met ons Customer Care Team over deze kwestie. We willen dat elke bruid zich geweldig voelt bij ons en geniet van elke minuut van haar ervaring. Het is erg teleurstellend om te horen dat we deze keer niet aan deze verwachting hebben voldaan. Nogmaals, we willen je bedanken voor je feedback, omdat het zo ongelooflijk belangrijk voor ons is om de service en ervaring die we kunnen bieden te verbeteren. We wensen je dochter het allerbeste voor haar speciale dag. Met vriendelijke groet, WED2B

Posted 3 weeks ago

“Hidden costs - disappointing experience. You’re not able to look at the dresses yourself. There was no enthusiasm from the members of staff at all. When purchasing a nearly £1000 wedding dress, we were made to feel stupid when questioning why the bill was such a big increased to what was initially told to us. You do not get notified at any point in this experience that they charge you extra for the hanger for the dress. I asked for an itemised breakdown of each item and the hangers, dress bag covers or boxes they come in were missed off. I only know this as I saw the screen at checkout. When asked to remove certain items from the total bill staff gave each other looks of disgust and made us feel so awkward and this has totally tainted this experience for the Bride now. Thankfully she loves the style and fit of the dress but this was the only plus side to the day. When spending £1000 in your store this is not the experience that we expected at all!”

Helpful Report

Posted 1 month ago

Thank you for this feedback. We can confirm that all storage items and accessories are all chargeable items, and can be found on your receipt individually listed. Our Bridal Advisors have our brides' best intentions at heart, and this would have been offered to you once it was decided that this was your dream gown, to ensure that no harm can come to it and that your perfect look was complete - we know how special it must be to you. Please do reach out if you would like further support. Kind regards, wed2b

Posted 1 month ago

“BRIDESMAIDS BEWARE!!!!! Would leave no stars if it was possible to. We tried on bridesmaids dresses in the Shirley Birmingham store, and the staff then ordered what they decided were the appropriate sizes for us. When they arrived they were both too small, almost impossible to do up, and extremely uncomfortable to wear for 10 minutes - never mind a whole day. The store manager seemed pleased with herself when we went in and she managed to do the zips up. When we said they were not comfortable to wear all day, she 'joked' to my teenage daughter that she 'didn't need to breathe' We weren't laughing and I'm not sure why she felt it appropriate to joke given what was to follow... Another staff member asked my daughter how old she was as if it was her fault for growing! No-one from Wed2b has acknowledged that it isn't a one off - both dresses are too small! Both in store and 'customer care' went straight into blame the customer mode. They are more interested in quoting a 1/2 inch tolerance and the paperwork we had signed than trying to help us. (The manager measured the dresses and the sample dress in front of us and I am convinced there was more than the magic 1/2 inch difference, but no-one acknowledges this.) We had to ask them if they could get dresses in the next sizes up. It seems 8 weeks is the minimum order time and they don't have any stock, therefore we were stuck with the small ones! Not once did they try and help solve the problem as they are more interested in blaming the customer, and clearly have no basic understanding that a wedding is such an important occasion. We had to find second hand dresses on Vinted to be able to match with other bridesmaids who used a different store! We were never measured. We tried on samples and they made the order for us. They clearly ordered them both wrong and didn't allow for this 'tolerance' but are blaming us and refusing a refund. So we are stuck with two dresses which don't fit, whilst wearing second hand dresses to a wedding!!! Customer care's response was 'great you have found dresses that fit. You can always sell the other ones privately'!!! They use a lot of empty words claiming they understand the stress and difficulty but offer no help, apology or refund. Utterly appalling company. Once they have your money they are not interested. I can't imagine working there. Customer Care have no way to help customers. Once they have your money they have no interest to help you. I have since found similar reviews on sizing, however they seem to be filtered out and difficult to find. I hope this saves someone the stress and upset that this has caused our family.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride and bridesmaid to feel amazing whilst with us, and enjoy every minute of their experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. We are sincerely sorry for any inconvenience caused by the resolution that was reached. We wish you all the best for your special day. Kind regards, wed2b

Posted 1 month ago

“Unlike other wedding shops where you are properly fitted and made to feel special, I was just fitted into oversized wedding dresses, and they didn’t pin them in like other shops do. The young assistant who helped me was lovely, but she didn’t seem very knowledgeable and the experience didn’t feel personal at all. I couldn’t even look at the racks myself, and although I was told I would be asked to rank the dresses, this never happened. She seemed more focused on selling accessories than helping me find a dress. Other shops have tried to get to know me and make the experience enjoyable, but here it felt like they weren’t bothered. I wouldn’t recommend Wed2Be, though I’m glad some people have had good experiences.”

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(WED2B Hull) - Posted 1 month ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We do not pin our dresses in store as we want to keep them in the most pristine condition possible, the dresses in our stores are sold off the peg for a bride's special day. We apologise for any disappointment this may have caused. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, wed2b

Posted 1 month ago

“Disappointing experience! Staff were unenthusiastic and didn’t make the bride feel at all special. Beware of the additional costs- over £200 for the underskirt and some cheap looking storage boxes then rude staff when we didn’t want them. Whilst this may be a budget option it doesn’t excuse the poor experience we had.”

Helpful Report

Posted 1 month ago

We are so sorry to hear about your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. If you wish to discuss your visit in more detail, please do reach out to customercare@wed2b.com where we will be here to support you. Kind regards, wed2b

Posted 1 month ago

“I started off trying on some dresses with a really lovely young girl (I can’t remember her name) she really listened to my requests and was very helpful. Another lady then joined in and felt very pushy and salesey and I was sold items I didn’t need and felt quite pressured to buy. I believe the items may also be non refundable. From speaking to other people it appears they have also had the same experiences at this store which is disappointing. I would like to add to this that following my complaint, the store still refused a refund of an unworn and unused item that still had tags on it. I also found on their Google reviews that a lot of people have had the same experience of being pushed into buying and having items added to their order that bump the price up so I am not the only one. I would highly reccomend not ordering here. My friend has cancelled her appointment too. It’s clear this company is more invested in taking money from people then providing a memorable experience.”

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(WED2B Milton Keynes) - Posted 1 month ago

We are so sorry to hear about your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. If you wish to discuss your visit in more detail, please do reach out to customercare@wed2b.com where we will be here to support you. Kind regards, wed2b

Posted 1 month ago

“I really wish I didn’t have to write this, as the staff are genuinely lovely and welcoming so no complaints there. However the events after my purchase have been extremely upsetting as a bride. I emailed less than 24 hours after buying my dress to request a refund (well within the 14 day policy). At the time I hadn’t found another dress I liked so I was waiting for the right one to appear. When I finally found another dress I liked I was told the return/exchange period had passed even though I had acted quickly from the start. To make matters worse nobody told me about a “lay flat” rule for the dress. I hung it up as anyone would and now it has developed a visible stitching fault, making it unfit for purpose. When I raised this, I was simply advised to try and sell it myself knowing I wouldn’t get much for it and I can’t afford to make that kind of loss while needing to buy another dress. This has left me heartbroken, anxious and out of pocket still without a dress I’m happy with for my wedding. Brides should feel reassured and supported, not left in this position. If you’re considering buying a wedding dress here, please be aware of the proper aftercare and be aware that the support may not match your expectations, and you could end up in the same situation.”

Helpful Report

(WED2B Bromley) - Posted 1 month ago

We are incredibly sorry for the situation with your beautiful wedding dress. Please accept our sincerest apologies. We understand you’ve already liaised with our Customer Care Team, and I can confirm we’ve reached out to offer a resolution. We truly value your feedback and take concerns like yours very seriously. Thank you for taking the time to share your experience. Kindest Regards, wed2b

Posted 1 month ago

“Please do not order bridesmaid dresses with them. Sample dress fit me perfectly, I'm 5'9 and the sample was just 1 inch longer so perfect for wearing flats/1 inch shoes. To my horror the dress that arrived was 7-10 inches too long. I was told 3 times from 2 different stores that the length will be the exact same as the sample. Also, the colour is more purple than dusty pink and looks extremely cheap. One of the sides is wonky and looks terrible. I'm currently waiting to hear back from customer service but if I don't get a refund, I'll be reporting them to my bank and claiming my money back either way. They mislead customers and it needs reporting.”

Helpful Report

(WED2B London (Central)) - Posted 1 month ago

Thank you for sharing your feedback, our wish is for everyone to feel amazing whilst with us, and enjoy every minute of their experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. We understand that you have already liaised with our Customer Care Team regarding this matter and we will be in touch soon to resolve this issue for you. Best wishes, wed2b

Posted 1 month ago

“I would highly recommend NOT getting your bridesmaids dresses from this company. Very disappointed with the customer service as sizing was inaccurate, they refuse to return/exchange despite the error being due to discrepancies in sizing between trying on in-store and purchasing. I have now had to go and spend an additional £60 on top of the already overpriced dress just to get it to fit for the wedding day. The dress itself is poorly designed and made of cheap material. Such a waste for a dress I will only be wearing once and very disappointing that there seems to have been no real effort made by customer services to resolve this”

Helpful Report

(WED2B London (Central)) - Posted 1 month ago

Hi Jessica, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for everyone to feel amazing whilst with us, and enjoy every minute of their experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, wed2b

Posted 1 month ago

“I would highly recommend NOT getting your bridesmaids dresses from this company. Very disappointed with the customer service as sizing was inaccurate, they refuse to return/exchange despite the error being due to discrepancies in sizing between trying on in-store and purchasing. I have now had to go and spend an additional £60 on top of the already overpriced dress just to get it to fit for the wedding day. The dress itself is poorly designed and made of cheap material. Such a waste for a dress I will only be wearing once and very disappointing that there seems to have been no real effort made by customer services to resolve this”

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Posted 1 month ago

“Freyja cardiff store No bad experience at all. Everything was absolutely fantastic. I found my dream dress and I'm so pleased. Thank you so much. I wishy ou all the best. Xxx”

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Posted 2 months ago

Thank you for your kind review, and for coming to see us! We wish you all the best for your big day 💖 Best wishes, wed2b

Posted 1 month ago

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