WED2B Reviews

4.9 Rating 34,092 Reviews
98 %
of reviewers recommend WED2B
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About WED2B:

With bridal stores nationwide, open 7 days a week, our Bridal Consultants are always available to help you find the perfect style and fit. We don’t offer appointments! Browse & try on as many dresses as you wish without the need to book in advance & once you find the one you can purchase your dress on the day to take home. With dresses £699 and under (Excluding Platinum Edition) we are proud to offer beautiful and exclusive wedding dresses without the luxury price tag. We believe it’s the perfect marriage of quality, luxury & affordability!

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Phone:

0333 123 7494

Email:

customercare@wed2b.com

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WED2B 5 star review on 23rd April 2024
Ange Cane
WED2B 5 star review on 22nd April 2024
Sandra Schmidt
WED2B 5 star review on 20th April 2024
Laura Cadena
WED2B 5 star review on 20th April 2024
Laura Cadena
WED2B 5 star review on 20th April 2024
Juliana Palma
WED2B 5 star review on 20th April 2024
Sophie Mcdermott
WED2B 5 star review on 15th April 2024
Lakeisha
1867
Anonymous
Anonymous  // 01/01/2019
The good bit is that we had an enjoyable time trying on and choosing bridesmaid dresses. The girl who helped us - the assistant manager - was very friendly and helpful. Sadly, the next part was extremely upsetting and, as a result, we would never recommend WED2B. The first dresses that my bridesmaids tried were the ones we finally settled on - after 3.5 hours of trying dresses. We then chose some robes and t shirts for night before and the morning of the wedding. We were all very excited as it isn’t always straightforward getting styles for sizes 8, 10 and 20. When we paid the assistant manager somewhat casually told us that she couldn’t get the size 20 as they no longer did it, and that she wondered why it wasn’t on the rack (we’d tried the 18). She then said “apologies” and that was it. She knew I’d done a 2 hour road trip and spent 3.5 hours choosing and that was it. We had no other options as the only dress in satin in a size 20 wasn’t nice. She had no awareness that we had wasted 5.5 hours and how upsetting this was. We should never have ended up in this position as every member of staff should know about the products they are selling - but she was the assistant manager and absolutely should have known. It was the first dress we tried on so she could have saved us hours of time we could have spent looking elsewhere, and saved us the upset and disappointment. My bridesmaid was so upset and embarrassed that this had all happened and I upset that she - and we - were put in this position.
Helpful Report
(WED2B Leeds) - Posted 4 days ago
We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. Best wishes, wed2b
Posted 4 days ago
Unfortunately my belt purchased was faulty and I was encouraged to order a replacement online and told I would be refunded. This has not happened.
Helpful Report
(WED2B) - Posted 5 days ago
We are so sorry to hear of your recent experience, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B
Posted 5 days ago
I found the Staff were quite pushy when in store and more so not very helpful after purchasing an wonderskirt with my wedding dress from the shop nearly a year ago which I was advised it was required. My dress needed alterations as it was too big when I bought it and when I took it to the seamstress a couple of weeks ago I was advised the wonderskirt would not be suitable due to the dress having a very low back. After sending emails back and forward pictures of receipt then pictures of me wearing the dress with the wunderskirt it was finally agreed in principle as a gesture of good will for me to return it for an exchange for some accessories e.g veil/hair accessory. The wunderskirt was in the original packaging with tags attached so I think it it wrong that I was not able to get a refund but even then I accepted the policy and used the £99 to purchase some accessories to make up most of the value but I just found the staff a bit unhelpful and come accross quite rude therefore I would not recommend Wed2B in future to anyone else as I have had a really bad experience. Very dissapointed with the service when you spend alot of money on a wedding dress and this should be one of the best experiences and part of the exciting journey for your special day.
Helpful Report
(WED2B Gateshead) - Posted 1 week ago
Hi Kayleigh, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. We are sorry to hear that you felt our staff came across as rude and we would like to thank you for your feedback, it is much appreciated and will be taken on board for internal investigating, to aid in bettering the customer service that is given to our brides. Here at wed2b all items are purchased as seen in store at the customers discretion, therefore we do operate on an exchange only policy and we do not permit refunds for our products purchased in store. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B
Posted 1 week ago
Wij zijn in Gent geweest. De dame die ons "hielp" was niet vriendelijk en alles behalve behulpzaam. We waren op 15 minuten terug buiten en teleurgesteld. Het enige positieve is dat je geen afspraak moet maken.
Helpful Report
Posted 1 week ago
At the Glasgow store, I went in on a Wednesday afternoon explaining that I needed to try on bridesmaid dresses. I was on my own and wasn’t buying, I just needed to try on 2 specific dresses for a size. The women explained that she wouldn’t be able to help me for 2.5 hours but I could look around and see the dresses I needed to try on. I said that’s fine, I didn’t need help trying the dresses on. I then asked if she could show me roughly where abouts the dresses were in store and she said she couldn’t. She seemed very stressed and flustered as if she was overwhelmed with work. I then found the dresses I wanted and took them off the rail and she came running out to say that I wasn’t allowed to take them off the rail because other bridesmaids needed to try them on. I explained that I was trying them on and she said that you can only try a bridesmaid dress with a consultant and no one could help at the time. She was very rude, and it was clear with her snappy tone of voice that she was trying to usher me out of the shop as soon as she could. The shop was empty, apart from me there were another 2 ladies browsing dresses. I didn’t need a consultant to help me try a dress on. I simply needed to know a rough size and I would have had the dresses altered elsewhere. I asked the woman if I could book because clearly you need a booking if you can’t be seem for 2.5 hours on a quiet Wednesday afternoon. She again said with a snappy tone that it was walk in only. I won’t be recommending this place to anyone, the service was not what you would expect for a bridal shop.
Helpful Report
(WED2B Glasgow) - Posted 2 weeks ago
We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B
Posted 2 weeks ago
Placed an online order never received it WED2B informed me they sent it to the wrong address and there was nothing that they could do - customer service team are horrendous I have been scammed by them
Helpful Report
Posted 2 weeks ago
Hi Dervla, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. We are so sorry to hear you are disappointed with your experience at wed2b would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B
Posted 2 weeks ago
No one greeted us apin arrival, they busy but not enough for someone to just acknowledge us. Then one of the girls looked us up & down get a filthy look and whispered to her friend. We was in the shop standing for at least 8 minutes before was told, we are so busy, we have been on the go since half 9 and no one has had a break today, therefore we may not fit you in today....it will depends how long the other brides take!! We asked if we could look around was told yes. After around 45 mins we decided to leave, as we was ready to leave we was told someone was finished. I (the bride) was told to remove my top etc as the lady went off to get a dress I explained the manager about wanting something different....her response was "well you definitely won't want to buy from here then!" I told her she was rude. This is my 1st experience of wedding dress shopping and if it was not for the lady who helps me I would of got dressed and left!!! Appealing service from management!!!
Helpful Report
(WED2B Bromley) - Posted 1 month ago
Hi Kelly, thank you for sharing your feedback, we understand that you have already got in touch with our Complaints team and we will be investigating this as a matter of urgency. Please be assured a response will be provided to you within 10 working days. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B
Posted 1 month ago
Diesen Laden kann ich absolut nicht weiterempfehlen. Es ärgert mich auch schon, dass ich einen Stern anwählen muss, um überhaupt eine Bewertung abgeben zu können. Mir wurde für ein A-Linienkleid ein Meerjungfrauenunterrock verkauft. Auf Nachfrage, wurde mir erzählt, dass ich diesen Unterrock benötigen würde, damit alles blickdicht sei. Außerdem wurde mir ein Gürtel als Strass-Applikation verkauft, obwohl das ausgewählte A-Linienkleid für einen Gürtel gar nicht geeignet ist. Zudem hat man mir das Kleid zwei Nummern zu groß verkauft. Auf meine kritische Rückfrage diesbezüglich, wurde so getan, als ob es normal sei, dass das Kleid sowieso angepasst werden müsse. Nun muss das Kleid neben den "normalen" Anpassungen auch noch kostenintensiv zwei Nummern kleiner geschneidert werden. Die Preisaufstellung und Beratung vor Ort war sehr undurchsichtig. Die Optionen (Unterrock, Gürtel, Schutzbox, Kleiderbügel, ...) wurden nur gelistet ohne Angabe von Kosten und Auswahlmöglichkeit. Eine Rückgabe einen Tag später war nicht möglich.
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Posted 1 month ago
There was an extremely long wait to be seen.
Helpful Report
(WED2B London (Central)) - Posted 1 month ago
Here at wed2b, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Please do get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress and give you that amazing experience that we know you deserve. Best wishes, wed2b
Posted 1 month ago
Completely gutted at our visit. Wasn’t taken seriously. Wasn’t actually listened to. Completely disregarded from the moment we walked in, 2 brides wanting to find a dress. Was told they’d had a delivery but we couldn’t try on certain dresses til she had tried them first ( at first thought this was a joke but then seemingly had no dresses in either brides sizes) one bride tried on one dress. That’s it. And another tried on 4 or 5 All of which she told the consultant they were not what she wanted at all. we then basically got told it was down to her size (uk 10-12) . We’ve then asked to go on the floor to look for dresses she might like. We got told no. The consultants do that. My friends mother got her dress from here and had a completely different experience so I don’t understand she was able ti look herself etc. the first brides consultant wasn’t listening to her very well and the second bride tried one dress and the consultant left her for another bride. Was promised to price up her dress and to look at bridesmaid gowns etc. got left with nothing. First bride got to try one dress she loved and then the consultant refused to zip it up as it wasn’t the right size? But she had put her in this dress. Whole thing was a joke. left empty handed all of us very disappointed.
Helpful Report
Posted 2 months ago
Hi, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B
Posted 2 months ago
Absolutely love my dress I bought it’s perfect no question about it . But quite disappointed with the sales technique of wed2b .After deciding on my dress it was then taken boxed up for me to take home with a small silk underskirt that I needed for it .The lady helping then came back to me and my family gave us little pin badges that said bride tribe ect as souvenirs which I thought was lovely of her ,when I paid I was on a high I just put my card in and paid (the money I used was left to me by my late nan and it felt so special that she was paying for my wedding dress ) I knew I had to pay for my box as a family member told me they charge extra for this which is fine. but when I looked at itemised receipt when I got home I realised I had been charged for things like coat hangers dress bag inside the box the a second large box at £24.99 for a Small underskirt and another coat hanger for underskirt ! (Which really does not warrant all that packaging it could have just gone in with my dress ) but they decided to charge me another £31 for a hanger and a useless box then to top it all off she charged me for the little pins she gave us as little souvenirs and a 4th “something blue “ pin that was packed away with my dress that I didn’t ask for ! I am not a person that would moan about money normally but I really feel like I was took for granted on what was supposed to be a happy day for me it really tainted it That I was charged for all this extra stuff I had no option to take off . I have a feeling they probably do This all the time to brides To boost sales and it quite sad it definitely put a cloud on my happy dress day .
Helpful Report
(WED2B Nottingham) - Posted 2 months ago
We are so sorry to hear of your recent experience in our store Siobhan, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We can confirm the items that make up the storage package and accessories are all chargeable items and can be found on your receipt individually listed. Our Bridal Advisors have our brides' best intentions at heart, and this would have been offered to you once it was decided that this was your dream gown, to ensure that no harm can come to it and that your perfect look was complete - we know how special it must be to you. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and have this looked into further for you. Best wishes, WED2B
Posted 2 months ago
We went to Wed2be in on an evening arrived at 6pm as they closed at 8pm we were met by an assistant that told us they were very busy and unlikely to fit us in they were very busy. It turned out there were only 2 brides already there and the only 2 members of staff who were both new and one just burst into tears it seemed very unfair they were left on their own not able to cope with their shift. We had traveled over an hour had to leave work early and got child care to go with our bride to her wedding dress search. We could not speak to a manager and had to leave the store after waiting 2hours without trying on a dress.
Helpful Report
Posted 2 months ago
We are very sorry to hear about your recent experience in our store. As a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set very high standards for ourselves and we are truly sorry to hear that these standards were not met the last time you visited us. We appreciate you taking the time to share your feedback with us so we can help our team resolve these issues. Please contact our Customer Care Team at customercare@wed2b.com if you would like to discuss your visit and we will do our best to help you find the dream dress. Kind regards, wed2b
Posted 2 months ago
Very poor customer service at the Middlesbrough store. Finding the perfect dress was easy and the staff were very helpful. When it came to the sale of the dress staff were very forceful with additional extras. Literally had to tell them ‘ no thankyou ‘ over 20 times and be quite firm. Completely ruined the wedding dress shopping expieience it felt as though it was all about the money. You also get charged £12.00 for a bag to take your dress home if isn’t included and you can’t buy it without. Currently waiting on correspondence from customer services regarding the poor argumentative challenging attitude of the staff.
Helpful Report
Posted 2 months ago
Hi, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B
Posted 2 months ago
Arrived to collect seven adult bridesmaid dresses with just one polythene bag covering all dresses. When asked if it was possible to protect each dress individually we were told no…but we could purchase individual bags for £12 each. Customer service was very disappointing and based on this evenings experience not sure I would return to purchase anything else or recommend to others.
Helpful Report
(WED2B Chelmsford) - Posted 2 months ago
We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. All of our products are individually priced, and our dress bags would have been offered to you, to ensure that no harm can come to your bridesmaid dresses - we know how special it must be to you and your bridesmaid party. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. Best wishes, WED2B
Posted 2 months ago
Myself, my daughter who is the bride and her bridesmaid visited the Middlesbrough branch on Saturday 3rd February 2024, in the afternoon. Upon arrival the greeting was ok, but no name was given to us. She explained that store was busy and only 2 consultants in, would we mind waiting. This wasn't a problem, we sat and waited. Eventually a girl came to us and didn't even introduce herself or ask the brides name. My daughter picked some dresses to try on. The consultant was very bored and had no enthusiasm at all. She never engaged in any conversation or asked any details. She only asked what my daughter would change after trying on the first dress. This was spoken in a long boring voice. She definitely did not want to be there. Overall bad shopping experience even one star is one to many
Helpful Report
(WED2B Middlesbrough) - Posted 2 months ago
We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B
Posted 2 months ago
Een teleurstellende ervaring! Je word bij wijze van spreken een kleed dat je niet eens zelf mag kiezen opgedrongen en het moet allemaal heel vlug gaan...ook al was er niemand in de winkel? Het vierde kleed dat de verkoopster mij deed passen zat echt te krap maar zij vond het eerst heel goed zitten tot ik zelf zei dat het toch te klein was en niet tot zijn recht kwam was ze het volledig met mij eens!! Dit kan niet...ik verwacht een eerlijke opinie en geen leugens om toch iets te verkopen, toen was het genoeg voor mij. Er is ook heel weinig keuze in vergelijking met andere bruidswinkels, niet zoals op jullie website vermeld en die 2 uren dat we moeten inplannen?? Als je geluk hebt 30 minuten en dan klaar!
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Posted 2 months ago
Awful experience, staff bring the dresses to you? You’re not allowed to look around? Maximum of 4 dresses to try? All of which were not my style and when I asked could I try what I wanted on the assistant disappeared and came back to say her manager said they didn’t have any? What a horrible experience this was and would definitely not recommend this to any one! Terrible and would never go back! Do not waste your time unless your prepared to leave with a dress you don’t like
Helpful Report
Posted 2 months ago
We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, we recommend trying on no more than four dresses at a time to prevent the fitting-room experience from becoming overwhelming. Fortunately, our no-appointment system means that our brides are not constrained to an appointment time, and can complete the process as many times as they desire. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B
Posted 2 months ago
I went to the Belfast store and was greeted by a startled group of girls who didn’t say a word when I walked in, and once I started to lead the conversation led me to the till to take details. Totally impersonal and uninterested so not a great start to begin with. I was then strictly told I could only try on 4 dresses and was very clear about the style that I wanted. I had even checked beforehand if they had the specific dresses I wanted to try in size, which was confirmed via the website live chat feature the day before but when I arrived that was not the case. There was a strange and awkward atmosphere and I was the only bride in the shop so my sister and I asked if we could look around at the dresses. We felt like criminals being followed by the shop assistants who claimed we weren’t allowed to touch anything and insisted putting me in a hideous gown which is nothing what I had described but they claimed it was ‘just to get a size’. I was reluctant to try on a dress I knew I didn’t like and as I only had an option of another 3 it felt quite restrictive. Once I realised I wasn’t going to be able to look at any of the dresses myself, I agreed to try on the one they had picked out. I went to go into the changing room and one of the shop assistants followed me in. She wanted me to strip down to my underwear so she could then put the dress on me as I wasn’t allowed to take it out of the bag myself. This is not an exaggeration and when my mum got fairly vocal about how immodest and inappropriate this was, they simply claimed it was the policy. I have been dress shopping in several bridal shops with my sister and know this is not standard practise. I left feeling upset and truly disappointed at my first experience in searching for my wedding dress. This group need serious training in customer service and personal skills. I know this is not normal as we headed to an alternative bridal shop in town straight after who were outraged at what had happened to me and offered exceptional services and completely respected my choices and modesty. Do not waste your time with this place!
Helpful Report
(WED2B Belfast) - Posted 2 months ago
We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. At wed2b a Bridal Expert will be with you in the fitting room to help you in and out of the dresses and answer any questions on fit, fabrics or styling. They will also make accessory suggestions and help you mix and match underskirts, veils, jackets, tiaras and more, to create your complete look. This is too ensure the dresses are kept in pristine condition and you have someone on hand to help so your gown will look perfect for the special day, we are so sorry this has left you feeling uncomfortable in store. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B
Posted 2 months ago
Arrived at the chelmsford store. Was welcomed in with smiley faces. Went straight through with Alice. Showed her the style I was after. I had about 5 photos on my phone which I showed her of dresses WED2B have. Tried on a couple which weren’t really my style or what I envisioned. She bought a few more to me. None of which I showed on the pictures. So they must not have had these in stock? I was shown no accessories, belts or veils with any of the dresses I tried on. For then to be told I can order the Fraser in and pay for postage and then Alice disappeared. I felt I was cut short. We walked out to where the dresses are all hung and actually saw one of the dresses that I had in a picture on my phone in my size which I hadn’t been shown. So at this point I was a little annoyed this wasn’t one that Alice bought to me to try on. So I picked it up to say can i try it. To be rudely spoken to by Alice who 2 minutes ago couldn’t say hun, babe enough when speaking to me. She snapped and said don’t just grab the dresses. I explained this was one I had a picture of and wasn’t shown and I should have been and would like to try it on. I was told i would have to join the queue as there are people waiting. Which is disgusting the fact I felt rushed and wasn’t shown all of the possibilities in my size. We then spoke to the manager, Alicia and said this isn’t acceptable, A. The way Alice had a quick change of character towards us and was rude and B. Told we had to wait. We had only just got changed and did not see why they couldn’t put me back in the changing room. This left me very upset. Also had no apology from how rude she was to me. She made me feel awful and not special one bit after snatching the dress out of my hand. Alicia dealt with us and managed to try the dress on. And it was the one! Just a shame the way I felt just before and didn’t feel as special or as happy as it should have been. The contrast in customer service was huge. WED2B is convienient for getting a dress on the peg and they have some lovely dresses. Just make sure you have one of the other lovely ladies and not Alice.
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(WED2B Chelmsford) - Posted 2 months ago
Thank you for taking the time to leave this feedback. We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit further. Best wishes, WED2B
Posted 2 months ago
You can't get a refund and never have the size or style you are after, staff aren't helpful at all would never recommend to anyone
Helpful Report
Posted 3 months ago
We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B we have recently completed a thorough review of our processes and terms and conditions alongside where we sit in the bridal industry. Wedding Dresses, Gifting and Accessory items purchased in store are now eligible for an exchange only up to 14 days after purchase, refunds are not permitted. We appreciate you taking the time to share this feedback and please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. Kind regards, WED2B
Posted 3 months ago
WED2B is rated 4.9 based on 34,092 reviews