Name: WED2B
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

“I started off trying on some dresses with a really lovely young girl (I can’t remember her name) she really listened to my requests and was very helpful. Another lady then joined in and felt very pushy and salesey and I was sold items I didn’t need and felt quite pressured to buy. I believe the items may also be non refundable. From speaking to other people it appears they have also had the same experiences at this store which is disappointing. I would like to add to this that following my complaint, the store still refused a refund of an unworn and unused item that still had tags on it. I also found on their Google reviews that a lot of people have had the same experience of being pushed into buying and having items added to their order that bump the price up so I am not the only one. I would highly reccomend not ordering here. My friend has cancelled her appointment too. It’s clear this company is more invested in taking money from people then providing a memorable experience.”

Helpful Report

(WED2B Milton Keynes) - Posted 2 days ago

We are so sorry to hear about your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. If you wish to discuss your visit in more detail, please do reach out to customercare@wed2b.com where we will be here to support you. Kind regards, wed2b

Posted 8 hours ago

“I really wish I didn’t have to write this, as the staff are genuinely lovely and welcoming so no complaints there. However the events after my purchase have been extremely upsetting as a bride. I emailed less than 24 hours after buying my dress to request a refund (well within the 14 day policy). At the time I hadn’t found another dress I liked so I was waiting for the right one to appear. When I finally found another dress I liked I was told the return/exchange period had passed even though I had acted quickly from the start. To make matters worse nobody told me about a “lay flat” rule for the dress. I hung it up as anyone would and now it has developed a visible stitching fault, making it unfit for purpose. When I raised this, I was simply advised to try and sell it myself knowing I wouldn’t get much for it and I can’t afford to make that kind of loss while needing to buy another dress. This has left me heartbroken, anxious and out of pocket still without a dress I’m happy with for my wedding. Brides should feel reassured and supported, not left in this position. If you’re considering buying a wedding dress here, please be aware of the proper aftercare and be aware that the support may not match your expectations, and you could end up in the same situation.”

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(WED2B Bromley) - Posted 2 days ago

We are incredibly sorry for the situation with your beautiful wedding dress. Please accept our sincerest apologies. We understand you’ve already liaised with our Customer Care Team, and I can confirm we’ve reached out to offer a resolution. We truly value your feedback and take concerns like yours very seriously. Thank you for taking the time to share your experience. Kindest Regards, wed2b

Posted 1 day ago

“Please do not order bridesmaid dresses with them. Sample dress fit me perfectly, I'm 5'9 and the sample was just 1 inch longer so perfect for wearing flats/1 inch shoes. To my horror the dress that arrived was 7-10 inches too long. I was told 3 times from 2 different stores that the length will be the exact same as the sample. Also, the colour is more purple than dusty pink and looks extremely cheap. One of the sides is wonky and looks terrible. I'm currently waiting to hear back from customer service but if I don't get a refund, I'll be reporting them to my bank and claiming my money back either way. They mislead customers and it needs reporting.”

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(WED2B London (Central)) - Posted 3 days ago

Thank you for sharing your feedback, our wish is for everyone to feel amazing whilst with us, and enjoy every minute of their experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. We understand that you have already liaised with our Customer Care Team regarding this matter and we will be in touch soon to resolve this issue for you. Best wishes, wed2b

Posted 1 day ago

“I would highly recommend NOT getting your bridesmaids dresses from this company. Very disappointed with the customer service as sizing was inaccurate, they refuse to return/exchange despite the error being due to discrepancies in sizing between trying on in-store and purchasing. I have now had to go and spend an additional £60 on top of the already overpriced dress just to get it to fit for the wedding day. The dress itself is poorly designed and made of cheap material. Such a waste for a dress I will only be wearing once and very disappointing that there seems to have been no real effort made by customer services to resolve this”

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(WED2B London (Central)) - Posted 5 days ago

Hi Jessica, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for everyone to feel amazing whilst with us, and enjoy every minute of their experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, wed2b

Posted 3 days ago

“I would highly recommend NOT getting your bridesmaids dresses from this company. Very disappointed with the customer service as sizing was inaccurate, they refuse to return/exchange despite the error being due to discrepancies in sizing between trying on in-store and purchasing. I have now had to go and spend an additional £60 on top of the already overpriced dress just to get it to fit for the wedding day. The dress itself is poorly designed and made of cheap material. Such a waste for a dress I will only be wearing once and very disappointing that there seems to have been no real effort made by customer services to resolve this”

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Posted 5 days ago

“Freyja cardiff store No bad experience at all. Everything was absolutely fantastic. I found my dream dress and I'm so pleased. Thank you so much. I wishy ou all the best. Xxx”

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Posted 1 week ago

Thank you for your kind review, and for coming to see us! We wish you all the best for your big day 💖 Best wishes, wed2b

Posted 1 week ago

“I’ve just returned from a 100 mile round trip to the Glasgow store and have been left feeling angry and deflated! After contacting the store to be told that I didn’t need an appointment, mr daughters and I travelled up together, each having taken a day off work. On arriving at the shop around 2pm we were told we would need to make an appointment and come back at 4.30/5pm. We were shown around the shop and allowed to browse the range of bridal wear, picking out the dresses to try when we came back later… I picked 5. We left the store, double checking when we were to return and again told 4.30/5pm being assured the store was open until 6pm. We headed into the city for some late lunch and returned, excitedly at 4.30 on the dot only to be told we couldn’t be seen! As two members of staff we finishing at 5pm leaving only one member of staff to consult with a bride who was in front of me. I stood my ground and pled my case to no avail! A wasted day off work, not to mention an unnecessary 100 mile trip and what should’ve been a special day with my girls gone!!!! Although the staff member was apologetic, it didn’t make up for the fact that we should’ve been told this when we first arrived saving us waiting around for nothing! VERY DISAPPOINTING!!!!!”

Helpful Report

(WED2B Glasgow) - Posted 2 weeks ago

Your feedback is so important to us, thank you for sharing. We are so sorry to hear about your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. If you wish to discuss your visit in more detail, please do reach out to customercare@wed2b.com where we will be here to support you. Kind regards, wed2b

Posted 2 weeks ago

“I recently bought my dress and have struggled to get a dressmaker from the list provided. I eventually had an appt to be told the alterations will be £1500 to say I’m dissapointed is an understatement considering my dress was £999. I was also told it should be approx £500! Not only that I was also told I didn’t need the wunderskirt by the dressmaker that I was sold and that you can actually see this at the back when I have my dress on. I feel completely ripped off. It is over 14days now as it was impossible to get an appointment with any of the dress makers I was provided contacts for. They also added on boxes bags hangers which just weren’t necessary at all. I feel it’s more a rip off sales shop than a wedding dress experience”

Helpful Report

(WED2B Gateshead) - Posted 3 weeks ago

Your feedback is so important to us – thank you for sharing this, we do sincerely apologise! If there is anything else at all, please do get in touch with us at customercare@wed2b.com and we will be happy to help. Best wishes, wed2b

Posted 3 weeks ago

“I am extremely disappointed with my experience with Wed2B. Buying a wedding dress is meant to be an exciting and special experience and it feels far from that. I was told it was completely necessary to have an underskirt with my whimsical waterfall straight down dress. I was bullied into buying it. I explained to the staff that I have Crohn's disease and don't want anything tight on my tummy but was assured an underskirt was needed for this dress. Every time I tried my dress on, I couldn't put my finger on it, but the dress didn't sit the way I'd wanted to. When I went to the seamstress, she assured me my dress has 3 layers, and is supposed to be whimsical and floaty, and that the underskirt in fact gives it too much structure and is unnecessary. When I had my dress on without it, I felt so much comfier with my tummy due to my condition, and the dress looks perfect without it. My seamstress said Wed2B definitely miss sold these items to me, and that I should be able to receive a refund. Not only was I miss sold an underskirt, but without any approval for me, the shop assistant added the following on to my purchase: > Storage box £24.99 > Hanger £5.99 > Infinite dress bag £10.00 As my mum had paid and I was all excited that I'd found my dress, I didn't realise these add ons had been sneakily put on until I was home, let alone how much they cost. I got in contact with the customer care team, who seem to reply to all of these reviews saying they will help, so I thought I'd see what they could do before posting any negative review. who tell me a refund will not be possible for these items. They were unhelpful and haven't taken responsibility. It’s incredibly frustrating to be taken advantage of during what should be a joyful and exciting time. This kind of upselling and lack of transparency feels very unethical, especially considering how much pressure and expense already comes with wedding planning. I would strongly advise others to be very careful with additional charges, you do NOT need to be bullied into buying an underskirt, and double-check every charge. Sadly, I do not recommend this company based on my disappointing experience.”

Helpful Report

(WED2B Norwich) - Posted 3 weeks ago

Thank you for this feedback. We can confirm that all storage items and accessories are all chargeable items, and can be found on your receipt individually listed. Our Bridal Advisors have our brides' best intentions at heart, and this would have been offered to you once it was decided that this was your dream gown, to ensure that no harm can come to it and that your perfect look was complete - we know how special it must be to you. Please do reach out if you would like further support.❤ Kind regards, wed2b

Posted 3 weeks ago

“Not happy at all with Wed2b and their services. Visited the Middlesbrough store and had to walk out after 15 minutes. Spoke to a woman named Lynsey, told her my budget of dresses and was told I am best off looking else where. I came to Wed2b with a Tight budget, but I knew If I found the dress I would have put the money there for it. As would my mother in law. Wed2b had been on my eye for a while, I’ve seen dresses I wanted to try on the website. But now I wouldn’t recommend it. To be told I’m best of looking else where is upsetting. Really unhappy with them.”

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(WED2B Middlesbrough) - Posted 4 weeks ago

“Sample bridesmaid dress in store not the same size as dress ordered online and when didn’t fit after ordering, customer services refused to help or exchange. Shocking customer service - DO NOT USE!”

Helpful Report

Posted 4 weeks ago

We are so sorry to hear about your recent experience in our store with purchasing bridesmaid dresses, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. If you wish to discuss your visit in more detail, please do reach out to customercare@wed2b.com where we will be here to support you. Kind regards, wed2b

Posted 4 weeks ago

“Not happy with Wed2b Middlesbrough at all! Terrible service”

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(WED2B Middlesbrough) - Posted 1 month ago

We are so sorry to hear about your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. If you wish to discuss your visit in more detail, please do reach out to customercare@wed2b.com where we will be here to support you. Kind regards, wed2b

Posted 1 month ago

“Middlesbrough store! Not happy at all. The staff here lie to their customers saying they will get a dress dry cleaned! When really they place the dresses in the washing machine unprotected and wish for the best. Dresses get left on the floor and dumped around. Dresses here are not cheap affordable luxury, I have noticed faults in your dresses, missing buttons, hook and eyes damaged, marks on dresses. I would not want to pay £600+ on a dress for all these faults. The add ons don’t get discussed until the end of the appointment, and after saying yes to my dress I feel pressurised to purchase these items when not necessary. The staff are rude and talk about brides behind their backs, they work on commission and if they don’t receive the numbers to achieve this then they will talk about you badly, and be rude. Staff talk badly about other staff and pretend to be nice, they take over the appointment when they believe they can do it better, the senior in this store was very very pushy when my consultant was lovely! The senior was pressuring me into wearing a tiara and wanting dresses on me that I was uncomfortable with just because she wanted to see it. I believe they are very unprofessional and rude. Will not be coming back to Wed2b or even recommending it to anyone.”

Helpful Report

(WED2B Middlesbrough) - Posted 1 month ago

We are so sorry to hear about your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. If you wish to discuss your visit in more detail, please do reach out to customercare@wed2b.com where we will be here to support you. Kind regards, wed2b

Posted 1 month ago

“Horrible experience. Visited the store 21st July. Newly engaged and wanted to start getting an idea for what I wanted. Lady on reception was lovely (brown hair) but the lady who ‘helped’ me pick a dress was awful. (Blonde hair tied up with a black bow) Made snide remarks about my size, that I was looking too soon and spent the whole time glaring at me with her arms crossed looking bored. She is in the back of all the photos I got in the 2 dresses she allowed me to try on. Dresses where too big and gave no advise until prompted about if they offered tailoring. Refused to give me an underskirt to see the real effect of the dress as ‘there was no point’ Pushiness to get me out the dress and kept telling me ‘this is someone else’s wedding dress’ (as if it couldn’t be mine?) Only plus side of the experience being it was so bad we left and made an appointment at a boutique near by and I was able to find the and order my dream dress that same day. I assume the member of staff believed we wouldn’t buy anything so felt we were wasting her time. Really ruined my first experience trying on dresses for my big day very glad I was able to go elsewhere.”

Helpful Report

Posted 1 month ago

We are so sorry to hear about your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. If you wish to discuss your visit in more detail, please do reach out to customercare@wed2b.com where we will be here to support you. Kind regards, wed2b

Posted 1 month ago

“Awful place. No sense of occasion at all. Borderline rude staff and lots of pressure to buy. Hidden extras cost over 150 quid and they don't tell you that there is a no return policy.bread this on receipt after the fact. Save your energy and go somewhere special. Without the hard sale and well hidden extras.”

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(WED2B Rotherham) - Posted 1 month ago

Thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. We hope we have managed to resolve everything for you and we wish you all the best for your special day. Kind regards, wed2b

Posted 1 month ago

“Hi, my daughter, her friend who is to be bridesmaid, were looking for a brides dress. We traveled by rail to have a browse round, as it stated on line, its a walk in shop. How wrong we were, the lady who spoke to us was very rude, she told us there was a 2-3 hour wait. I said can we just browse through them to give us an idea of style. No was the reply. She took my daughter’s name & then told us we would just have to wait, we were thinking we could go and get lunch & return, but it was a no. We came out in disgust and another angry customer outside told us also that she had a bad customer service. She even recommended another bridal shop to us. I don’t know how you can advertise as a walk in when clearly it isn’t,It was the Liverpool store.”

Helpful Report

(WED2B Liverpool) - Posted 1 month ago

Here at wed2b, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and help you find the dress of your dreams. Kind regards, wed2b

Posted 1 month ago

“Ik wil graag terugkomen op mijn eerdere, positieve review die ik vlak na mijn aankoop heb geschreven. Aanvankelijk was de bediening vriendelijk en leek alles vlot te verlopen. Helaas blijkt nu dat schijn bedriegt. Bij het nakijken van het kassaticket merkten we dat er maar liefst €289,- aan producten werd aangerekend waarover totaal geen overleg is geweest en die we ook niet wilden aankopen. Denk hierbij aan een badjas waarvan eerst werd gezegd dat die “erbij zou komen” zonder enige melding van prijs of aankoopverplichting. Daarnaast werden er een onderrok, enkele haarnetjes en een tweede box aangerekend “omdat de jurk er niet volledig in zou passen”. Dit alles werd ons zonder uitleg in de handen gedrukt of simpelweg toegevoegd aan de rekening. Er werden dus allerlei onnozele spullen afgerekend zonder dat hierover duidelijke communicatie of toestemming was. Dit vind ik ronduit onprofessioneel en misleidend. Ik ben bijzonder teleurgesteld en voel me bedrogen. Dit had ik absoluut niet verwacht na de aanvankelijk vriendelijke service van Anita.”

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(WED2B Antwerp (BE)) - Posted 1 month ago

Het spijt ons enorm te horen van uw recente ervaring in onze winkel. Als bedrijf dat streeft naar klanttevredenheid, is dit absoluut niet wat we willen horen. We stellen hoge eisen aan onszelf en het spijt ons oprecht te horen dat deze standaard niet is gehaald tijdens uw laatste bezoek aan ons. We stellen het op prijs dat u de tijd heeft genomen om deze feedback te delen, zodat we ons team kunnen helpen deze problemen op te lossen. Neem contact op met onze klantenservice via customercare@wed2b.com als u uw bezoek wilt bespreken. We zullen ons best doen om u te helpen bij het vinden van uw droomjurk. Met vriendelijke groet, WED2B

Posted 1 month ago

“I'm so sad when reading the lovely experiences everyone had when choosing their wedding dress. I ended up crying as the assistant was so sharp with me at times. Although I bought a beautuful dress and paid a significant amount of money, it isn't what I wanted and I really felt pressured to buy. My advice if you are looking to buy from this shop, is to take a few people with you who have really got your back. Im now stuck with a wedding outfit I am unlikely to wear!”

Helpful Report

(WED2B Middlesbrough) - Posted 2 months ago

We are so sorry to hear about your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. If you wish to discuss your visit in more detail, please do reach out to customercare@wed2b.com where we will be here to support you. Kind regards, wed2b

Posted 2 months ago

“Unfortunately we didn't have a good experience today. The lady who attended to us looked like she couldn't be bothered. Eveytime we asked for a certain style or colour, tge bride to be got told "not in your size" which made her feel she was too big (she's a size 14). Got told most dresses were in a size 8. Didn't feel like it was a special experience like it should have been. Left disappointed”

Helpful Report

Posted 2 months ago

We are so sorry to hear about your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Our Customer Care team will be in touch to liaise with you regarding this matter Kind regards, wed2b

Posted 2 months ago

“I bought the Fynn dress from Wed2B, and while it looked beautiful, it caused me physical pain. The inside of the dress cut into my skin, and even a week later, I still have a visible mark. No bride should have to deal with that — especially on such an important day. The dress should have been comfortable and well-made, but instead, it caused injury. I’m shocked at the poor quality and lack of attention to comfort. I hope Wed2B takes this seriously, because this experience was truly upsetting.”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. We hope we have managed to resolve everything for you and we wish you all the best for your special day. Kind regards, wed2b

Posted 2 months ago

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