My experience on the day was good and my dress is lovely but me experience has been overshadowed by their customer service. In my opinion I was sold a belt, which is also lovely, which doesn’t suit my dress. My dress has lovely lace details right down the back and the belt, when tied into a bow covers the lace. The dress does not require a belt and in the excitement of the day I believed the staff member who told us bows are in fashion right now. I accept it was up to me to purchase the belt but I believed the staff member’s judgement. My dress had to be altered as it was very long and when I went for my first fitting the seamstress and I knew the belt wasn’t going to work. I contacted them to ask about a refund as the belt has not been used and still has all labels attached. As my dress had been with the seamstress for nearly 3 weeks before we checked the belt we were outside their 14 days return policy so I am now stuck with a belt I can’t use. Please be careful when buying accessories and make sure they are right for you.