The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.63

4.6 Rating 5,293 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 5,293 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 18th February 2026

463

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“still has not turned up yet after 2 weeks”

Helpful Report

Posted 2 years ago

Hi - I have had a look into this - the delivery was attempted on Monday 1st May at 13:22hrs. With the premises being a shop our driver said this was closed, and was unable to hand the goods over or leave in a safe place on the attempted delivery. The customer service team have communicated this with you, and you should have received a notification for re-delivery. The delivery is currently with despatch and is being routed for redelivery. Should you need to contact the depot where this order keeps on going out from, please contact them directly on the below details > E: rotherham@panelcompany.co.uk T: 0170 982 8339 The Panel Company

Posted 2 years ago

“The panels were very cheap looking and they look nothing like they do on the website. Make sure you get a sample”

Helpful Report

Posted 2 years ago

Hi - Thank you for taking the time to leave us a review, I'm sorry to hear that you were not satisfied with the panels you received. The Panel Company is committed to providing high-quality products, and I apologise that we did not meet your expectations in this case. We do provide free samples to help our customers make informed purchasing decisions, and I apologise if this was not communicated to you prior to purchase, however we do make it very clear on our website. If you would like to discuss this further or if there is anything we can do to make things right, please do not hesitate to contact us. The Panel Company

Posted 2 years ago

“Items still not delivered despite being ordered 2 weeks ago as out of stock with return to stock and delivery date changing multiple times.”

Helpful Report

Posted 2 years ago

Hi - Thank you for leaving a review and I'm sorry to hear that you have experienced delays with your order. The Panel Company is committed to providing efficient and reliable service, and I apologise for any inconvenience caused. We understand that waiting for an out-of-stock item can be frustrating, and we do our best to communicate accurate delivery dates with our customers. However, unforeseen circumstances can sometimes cause delays, and we apologise for any inconvenience this has caused. If you would like to discuss your order further or if there is anything we can do to help, please do not hesitate to contact us. The Panel Company

Posted 2 years ago

“They take far too long for delivery and when it finally comes it’s wrong, the first delivery came in 3 batches and the last delivery was simply piled up against my front door so I couldn’t open the door. I ordered a pack of trim which was supposed to be in stock 10 days later nothing!”

Helpful Report

Posted 2 years ago

I'm sorry to hear that you had a negative experience with your recent order. It's understandable to be frustrated with delays and errors, especially when you're expecting a particular item or service. Please get in touch with our customer service department to express your concerns so we can come up with a solution for you. The Panel Company

Posted 2 years ago

“Solve the problem with delivery and communication, before request for feedback.”

Helpful Report

Posted 2 years ago

Hi - I can't find any order with your contact details that you have left, would you please get in touch with us on the below details so that we can try to assist you with your concern please? > T: 01484 248 718 E: info@panelcompany.co.uk The Panel Company

Posted 2 years ago

“The irony of a mis-picked delivery and a request for feedback.”

Helpful Report

Posted 2 years ago

Hi David - Thank you for taking the time to share your feedback, we ask for reviews from our customers to help us understand what we are and not doing well for areas for improvement, unfortunately in your case human error occurred, I will contact the depot where this order came out from to see what went on here. If you have any further queries or concerns please do reach out to us directly. The Panel Company

Posted 2 years ago

“Panels delivered were the wrong ones!”

Helpful Report

Posted 2 years ago

Hi - We're sorry to hear that you received the wrong panels. We understand how frustrating it can be to receive an incorrect product, and we apologise for any inconvenience this may have caused. Please contact our customer service team as soon as possible so we can rectify this issue for you. We will work with you to arrange for the correct panels to be delivered as soon as possible, and we will do our best to make the process as smooth as possible. If this has not since been sorted, please reach out to the Huddersfield depot and they will swiftly rectify this for you, contact details can be found below > E: huddersfield@panelcompany.co.uk T: 0148 424 8718

Posted 2 years ago

“Wrong item delivered despite my saying I did not want an alternative colour to what I ordered. Very unhappy about this Service. Unable to get through on telephone, so am trying to sort by email.”

Helpful Report

Posted 2 years ago

Hi Gladys - I have forwarded this onto the depot where this order came out from, and someone will be in touch with you shortly. You can also contact the designated depot directly on the following details > E: rotherham@panelcompany.co.uk T: 0170 982 8339 The Panel Company

Posted 2 years ago

“Panel and trim arrived with no adhesive , what good is that? 2 weeks later still no adhesive after emailing to get delivery date Still no reply Useless”

Helpful Report

Posted 2 years ago

Hi - I'm sorry to hear that you've had a negative experience with the adhesive you ordered. It's understandable to be frustrated when the adhesive that should have been included was missing, and it's disappointing to hear that you have not received a response to your inquiry about the delivery date, so apologies for this. I have immediately sent this to the depot where this order came out from and someone will be in touch with you very shortly, to get this resolved for you. You can also contact the depot directly on the below details > E: bristol@panelcompany.co.uk T: 0117 244 1999 The Panel Company

Posted 2 years ago

“Disappointing experience. Poor Customer service and even worse delivery! Whilst I fully understand that the delivery details clearly state that delivery is between 5-10 business days, what they actually mean is 10 days. Again, fair enough, but when, after 6 days of hearing nothing at all - just that they had got my order and had my money, and after no-one bothering to answer the phone at the Bristol branch, I emailed (twice) asking for confirmation of any delivery date - not too much to ask! I got an email "Your order is not scheduled as of yet. As soon as your delivery time is scheduled you will be notified" and detailing that I would receive a text the day before delivery with a 1 hour delivery window. Be home or miss out! Text duly arrived on day 9 at 16:30 saying my delivery would be next day between 10:30 & 11:30. Great! Arranged for someone to be in. At 05:23, yes that's 23 minutes past 5 in the morning on day 10 another text message arrives stating delivery time would now be between 8:00 & 9:00. I have to say, utterly pointless sending these texts when the driver shows up at 07:38 anyway! Poor experiece!”

Helpful Report

Posted 2 years ago

I'm sorry to hear about your disappointing experience with our company. We take customer satisfaction very seriously, and it's clear that we fell short of our standards in this case. We apologise for the delay in communication and for the confusion around the delivery schedule. We understand how frustrating it can be to wait for a delivery without any updates or confirmation of a delivery date. We also apologise for the inconvenience caused by the early morning text message, which must have been disruptive and confusing. We do however allow for deliveries to be left in a safe place if no one is going to be in on the designated delivery date. We appreciate your feedback and will use it to improve our service in the future, all feedback is taken seriously and we will be connecting the Bristol depot to see what happened here, as it certainly isn't the standard we aim for. If you have any further concerns or questions, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to provide you with a better experience in the future. The Panel Company

Posted 2 years ago

“2 weeks later, I still haven't received my order”

Helpful Report

Posted 2 years ago

Hi - I do apologise about the delay in getting your order to you. I have since contacted the depot where this order is coming out from and someone will be in touch with you very shortly. If you want to get in touch with the depot please use the following contact details > E: bristol@panelcompany.co.uk T: 0117 244 1999 The Panel Company

Posted 2 years ago

“Delivery between 5-10 working days, ordered 9th March and still not delivered!!”

Helpful Report

Posted 2 years ago

Hi - I do apologise that you still have not received your order, I have sent an email to the depot where this order is coming out from and someone will be in touch with you shortly. The Panel Company

Posted 2 years ago

“Panels ordered 6th March, over two weeks ago and not received as yet. Customer Service not answering the phone.”

Helpful Report

Posted 2 years ago

Hi - I have looked into this and your order is out for delivery on one of our own vans today between 4-5pm, if you have any questions please email us at info@panelcompany.co.uk or call us on 01484 248 718, The Panel Company

Posted 2 years ago

“Shocking customer service. When I ordered my panels I was given a delivery date. On the day of delivery recieved a message saying van broke down so delivery was re-arranged to a following week on Monday. No delivery recieved and no call or message explaining why. I had to call myself to find out what is happening, again I was given a new date which I didn't agree with as I wasn't gonna be in, this date wasn't optional and I couldn't change the date. 1 panel arrived broken. This put my project days behind a schedule. Won't be using again.”

Helpful Report

Posted 2 years ago

We regret to inform you that one of our vans experienced a breakdown on the day of your scheduled delivery. Despite our best efforts to maintain our vehicles, such incidents can occasionally occur and are beyond our control. We apologize for any inconvenience this may have caused you. Our system is designed to send out delivery time slots the night before, which is why you did not receive any notification earlier. As per our terms and conditions, we always advise customers to inspect their products before arranging any fitting services. Should you have any further inquiries or wish to discuss this matter in more detail, please do not hesitate to contact us at 01484 248 718. Our customer service team will be more than happy to assist you. Thank you for your understanding. Best regards, Panel Company

Posted 2 years ago

“Bought panels on the 27th Feb its 15th March and still no delivery and still no contact. I have phoned them twice and sent emails with no response avoid this outfit.”

Helpful Report

Posted 2 years ago

Hi - I sincerely apologise that you have not received your delivery yet, I have launched an investigation into why this is the case, and the depot where your order is coming out from will be in touch with you shortly, The Panel Company

Posted 2 years ago

“The panels are very cheaply made and poor quality”

Helpful Report

Posted 2 years ago

Hi Lee - We're sorry to hear that you're not satisfied with the quality of our panels. We take our customers' concerns seriously and we would appreciate it if you could provide us with more information about the issues you've experienced. Please reach out to us directly with more information about the problems you've experienced, and we'll do our best to find a satisfactory resolution. You can call us on on 01484 248 718 or email us at info@panelcompany.co.uk We take pride in the quality of our products, and we're disappointed to hear that our panels did not meet your expectations. We would like to investigate the matter further and see if we can find a solution that works for you. The Panel Company

Posted 2 years ago

“So far I am not impressed at all. I haven't ordered from shower panels before. So far I've been charged £15 shipping when it should have been free. After 10 days of no communication they ignored 2 emails questioning the shipping charge. On calling them I have been told the delivery is scheduled for this Monday, luckily the chap read out the postcode as this was completely wrong, so would never have got to me. Incidentally the postcode was correct on the order, just not the delivery address. I have no confirmation of the delivery as described in their delivery terms. Really poor and I am not likely to reorder panels from this firm again based on this experience. The £15 was refunded promptly after I called on the phone, but no apology given for ignoring the 2 emails.”

Helpful Report

Posted 2 years ago

Hi Adam - We're sorry to hear about the negative experience you had with our service. We apologise for the confusion and inconvenience caused by the shipping charge and incorrect delivery address. We take our customers' concerns seriously, and we're disappointed to hear that your emails were not responded to promptly. This is not the level of service we strive to provide, and we apologise for any frustration this may have caused. We're glad to hear that the shipping charge was promptly refunded after you contacted us by phone. We understand that this does not excuse the poor communication and lack of confirmation of delivery. We appreciate your feedback and will use it to improve our service. If you have any further question please do reach out to us via email at info@panelcompany.co.uk or call us on 01484 248 718, The Panel Company

Posted 2 years ago

“Very disappointed. 10mm silver trim is just white trim with very badly applied silver sticky tape. Looks like a child has made it- rubbish.”

Helpful Report

Posted 2 years ago

Hi Simon - I'm sorry to hear that you are disappointed with your purchase. It's understandable that you expected a higher quality product, and it's disappointing to receive something that doesn't meet your expectations. If you haven't already, I recommend contacting us on 01484 248 718 OR email us at info@panelcompany.co.uk to express your concerns and so that we can offer a solution or replacement. Sometimes, mistakes can happen during the production process, and it's important to give us the opportunity to make things right. Again, I apologise for any inconvenience this has caused you and hope that the issue can be resolved to your satisfaction. The Panel Company

Posted 2 years ago

“Would not recommend this supplier nor would I order again. I ordered 4 shower panels with the end and corner trims. The website stated 10 days delivery, which was fine so I ordered and waiting 10 working days. When they hadn't arrived I emailed just to see what was happening. I then got a rude email to say they had delivered it and sent me proof of a signature which was not mine. However I had received no emails about this delivery either. They then said they would resend my order which was done prompt the next day. However these arrived in a box which was ripped and falli g apart and all 4 panels were in opened boxes, all broken. I emailed again and they said they would get back to me, then never did so I chased again and they said they would send a replacement. So just over 3 weeks after my initial order I finally received the panels however, yet again there was no delivery information and I found them outside my property soaked through the box and once opened all broken again. I had my builders waiting to install these so the delay was costing me money and still nothing to use. I emailed again to complain and asked for a solution. 7 working days later they had not replied so I emailed asking for a full refund. They acknowledged fault straight away and issued the refund. This has been a really painful experience and I will start my look elsewhere. I thought reading the reviews this was going to straightforward and a quality product. Beware, they are very flimsy and their delivery courier have no care when handling.”

Helpful Report

Posted 3 years ago

Hi Amy - First and foremost, sincere apologies that this has happened to you. This is not the service that we aim for. We do send the odd orders out via courier service when the postcodes are not within reach of our own van delivery postcodes & unfortunately for you this has been the case and furthermore you have received damaged goods on a handful of occasions here which is very rare. We do apologise once again, I can see that you have been fully refunded now, hopefully you will be able to get your bathroom sorted out soon. The Panel Company.

Posted 3 years ago

“Absolutely shocking service from start to finish (and it's not even finished). I ordered panels and trims adding instructions to send after a specific delivery day because I was on holiday and I like to inspect goods for damage or missing parts as it so often happens these days. They ignored that and sent them anyway. They also missed off the first line of my address so I missed a call from the courier in my street, not knowing where to deliver. By pure chance my daughter was in, saw a driver outside and realised that it might be for me. When I got home, I found there were some trims missing. They apologised and said they'd be sent straight away. I waited and waited... nothing turned up. After few more days wait (and an increasingly impatient customer) they said that the order was delivered and completely ignored my previous email about parts missing being sent out (so that was a lie then). Getting through to customer services is impossible - I gave up after half an hour of being told how important my call is to them. Clearly it isn't. The customer has lost all faith in me now and I have in turn lost faith with these cowboys. I have today requested the missing parts or a refund so I can go buy the parts I need from a proper company and give my customer a massive discount on fitting. In future I'll go to ebay or Amazon etc... somewhere that has the minutest idea about what customer service really is.”

Helpful Report

Posted 3 years ago

Hi - Having spoken to the customer service team it transpires that we did in fact send the order out too early - however all parts of the order were delivered and no such refund was actioned due to missing parts, you did in fact receive the whole order. If you would like to discuss this further please contact us at info@panelcompany.co.uk or call us on 01484 248 718.

Posted 3 years ago

The Panel Company is rated 4.6 based on 5,293 reviews