The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.57

4.6 Rating 2,706 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 2,706 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 11th December 2024

199

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods 2 weeks overdue and almost 3 hours overdue on delivery day without any updates”

Helpful Report

Posted 13 hours ago

Hi Anthony, I'm sorry to hear our communication was not up to standard. We always aim to keep customers up to date with their order and delivery times. I will speak to the warehouse who distributed your order to ensure this does not happen again.

Posted 2 minutes ago

“Good information great staff Excellent service”

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Posted 19 hours ago

“Poor service I ordered about 3weeks ago and u stated on ur website that delivery would b around a week still no idea when I will get it I get it at this time of year but not great service”

Helpful Report

Posted 20 hours ago

“We ordered panels and trims for my son’s house. Unfortunately due to unforeseen repairs we had to change the bathroom design so could no longer use the panels so had to request a return. This was handled professionally and with understanding. The items were removed and we await our refund minus collection charge.”

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Posted 23 hours ago

“Extremely good quality, scale to scale and exact colour I was looking for. The walnut colour looks amazing, give these guys a try. 100% buying more in the future”

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Posted 1 day ago

“Product was very good quality and price, slight delay on delivery but when I needed to change order they were very accommodating and changed product without any issues. Very good and helpful customer service would highly recommend”

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Posted 1 day ago

“Amazing product, so happy with the final result. Purchased this product after returning panels delivered earlier by one of the big builder supermarkets (the orange one) which, compared to the product sold by the Panel Company, looked like cheap knock-offs. Will definitely come back here if more are needed.”

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Posted 1 day ago

“very good quality panelling at a fantastic price!”

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Posted 1 day ago

“Order 4 black oak panels. Only received 2 out of the 4 panels after a delayed delivery. They resent another 2 out and another delayed delivery. May be cause of this time of year and delivery service.”

Helpful Report

Posted 1 day ago

Thank you for bringing this to our attention, I'm sorry to hear about the negative experience you've had with us. As you mentioned in your review, unfortunately due to the combination of Black Friday, Storm Darragh and the festive period our deliveries have been delayed. We do aim to communicate this clearly with customers, but we accept that your experience wasn't good enough and we apologise for the inconvenience caused.

Posted 21 hours ago

“ordered some samples, delivered very quickly.”

Helpful Report

Posted 1 day ago

“Great customer service when ordering. Also, I had a damaged item arrive which was swiftly and easily sorted out. Panels and trim are excellent quality.”

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Posted 1 day ago

“Great throughout process from purchase to delivery. Just waiting for 2400x600 natural oak panels.”

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Posted 1 day ago

“No problems, delivery driver excellent,”

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Posted 1 day ago

“Product appears very good. After sales less so. Got e mail post purchase to say that local branch would now be dealing with it and would be notified in advance of delivery date. Nothing heard for some time and had to chase local branch as not heard anything to be told 'They've been out of stock but believe we have just had delivery i'll check and let you know'. Nothing heard again other than a delivery without notification at 6.45am !! a few days later.”

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Posted 1 day ago

“Excellent service from start to finish. Great communication regarding my order and delivery day/times. Simon just deliver my item and was very friendly and helpful, I asked if he would take round to come in the back door which he was happy to do with a smile on his face. The product is also great for value and I am externally happy with it. I would highly recommend this company”

Helpful Report

Posted 2 days ago

“great product fast delivery”

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Posted 2 days ago

“Very easy to order, delivered on time, only downside was the panels were taped together, bit of cardboard wouldn't of been nice just for protection in transit, luckily no damage hence the 4 stars.”

Helpful Report

Posted 2 days ago

“Good service good product will use again when the time arrives.”

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Posted 2 days ago

“Great customer service and great prices. Would buy from again.”

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Posted 2 days ago

“The panel as a choice of wall covering is quick and easy to install, it is very contemporary looking and graceful. It was reasonably priced.”

Helpful Report

Posted 3 days ago

The Panel Company is rated 4.6 based on 2,706 reviews