The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.61

4.6 Rating 4,563 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 4,563 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 7th October 2025

Anonymous

The Panel Company 5 star review on 5th October 2025

Rob Padfield

The Panel Company 5 star review on 2nd October 2025

Aldin Alic

Michael Baker

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The PVC panels are of good quality and much cheaper than B & Q, but the accessories were poorly packaged and were broken when they arrived.”

Helpful Report

Posted 3 days ago

“Order PC-4367977 was placed on September 19 and has been assigned to the London Warehouse for dispatch, but I still haven’t received the delivery (even though it’s supposed to be delivered within the same city).”

Helpful Report

Posted 1 week ago

Hello Julia, Thank you for your feedback. We hand deliver on our own fleet to ensure all our products are handled and delivered with care. Unfortunately, this isn't as quick as a courier but we have complete confidence that your order will arrive safely. After checking on the status of your order I can now see this has been delivered. Please accept our sincere apologies for the delay. If you require any further assistance, please don't hesitate to contact our customer services on 01709 828339. Kind regards, The Panel Company

Posted 1 week ago

“OK, but not great. The slats themselves are made from MDF and have a very thin layer of wood effect veneer that can easily been damaged or chipped. The slats are also stapled onto the backing foam every 12inches. This means when you cut the boards to size, the slats come away from the foam requiring glue to fix them back. If your using them for a basic and blank wall that requires little cutting then their ok but if you have alot of cutting to do for a bigger project, I'd personally avoid.”

Helpful Report

Posted 2 weeks ago

Hi Jack, We're sorry to hear that you were unhappy with your slat panels, and we appreciate you taking the time to share your feedback. To help avoid this issue, we would recommend securing the staples before cutting, or alternatively, applying a small amount of adhesive to any loose slats after cutting. Your comments are important to us and will be passed on to the relevant department for review. If we can be of any further assistance, please do not hesitate to contact us at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 4 days ago

“I have ordered 3 products from the panel company. 1. Wood, primed skirting boards. Verdict- came in very poor condition, lots of markings and gouges, essentially needed prepping again before. Would not buy again. 2. Shower panels, Matt grey cement. Very sturdy and a great low price panel. Would buy again. 3. Strivo golden oak acoustic panels. Slats are laminated as you would expect for the price, unfortunately they are not wrapped on all sides, only the front so makes them in my opinion look cheap. Seem to be made well structurally. Would not buy again due to the cheap looking slat. Delivery guy for the panels was fantastic!”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for taking the time to share your experience and provide valuable feedback on our products and service. We're delighted to hear that you’re pleased with your new shower panels and the level of customer service you received. We're sorry to learn that you were disappointed with the slat panels. We offer two styles of slat panels - one with a single-sided veneer and another, our STRIVO Premium range, which has a fully wrapped veneer. It sounds like the STRIVO Premium may have been more in line with what you were originally looking for. We also sincerely apologise for any items that arrived damaged. Please rest assured that your feedback will be passed on to the relevant team to help prevent similar issues in the future. If you’d like to discuss this further, we welcome you to get in touch with us directly at info@panelcompany.co.uk Kind regards, The Panel Company

Posted 3 weeks ago

“Can't say much Have used this company on alot of jobs Delivery has been a little slower than expected. Delivery driver nice and polite And to be honest i do get alot of damages Hence why I order and extra panel Last order had hole through panel There packed well but still come damaged”

Helpful Report

Posted 3 weeks ago

Hi Jeyson, We appreciate the valuable feedback about our service and kind words about our driver. We will ensure that your experience is shared with the relevant department for immediate review, as we are always looking for ways to continually improve our service. Kind regards, The Panel Company

Posted 3 weeks ago

“Although I like the panels, and I liked the staff who served me, there were quite a few errors. First I ordered eight panels and one corner strip. When I got my email from them the order said ONE panel and EIGHT corner strips. I rang up and they were very sorry and changed the order. I was told delivery would be in the next few days. After 12 days I rang up and they said Tomorrow. When they came, the strip was the wrong length. I had to go to the shop to change it as my fitter was coming next day.”

Helpful Report

Posted 3 weeks ago

Hi Michael, Thank you for taking the time to share your feedback. We're glad to hear you were pleased with our panels and customer service. We sincerely apologise for the inconvenience caused. This is not the experience we want any of our customers to have, and we deeply regret that we fell short in this instance. Your feedback has been passed along to the relevant teams so we can learn from it and prevent similar situations in the future. Kind regards, The Panel Company

Posted 3 weeks ago

“Not fitted yet will leave review after but service was good and they look good quality”

Helpful Report

Posted 3 weeks ago

Hi Malcolm, We appreciate the kind words about our service and panels. Thank you for taking the time to review your experiene so far! Kind regards, The Panel Company

Posted 3 weeks ago

“Very long wait for delivery from purchase, well nearly 2 full working weeks with no update. Delivery driver barely said a word while delivering, very awkward. Product quality and price seem good so far.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for taking the time to leave your review. We are very sorry for your experience with your recent delivery. We are known for our fast and friendly service and we are very disappointed to hear that on this occasion we missed the mark. We will pass your valuable feedback onto the branch that handled your order. We are pleased to hear that you are happy with the product and if you require any additional orders we would love the opportunity to provide a better experience in future. Kind regards, The Panel Company.

Posted 4 weeks ago

“Poor stock monitoring, chrome Trims seem sub standard and peel chrome Off when removing film”

Helpful Report

Posted 1 month ago

Hi Matthew, We're sorry to hear that you were disappointed with your experience. Please be assured that your feedback will be shared with the relevant department for immediate review. If you'd like to discuss this further, please email us directly at info@panelcompany.co.uk Kind regards, The Panel Company

Posted 1 month ago

“The Bristol showroom helped me out of a tight spot with amazing service and very fast delivery. I could not have asked for a better service from Gaz Headly the manager. Thank you very much and in future The Panel Company will be my first option!”

Helpful Report

Posted 1 month ago

Hi Kristin, Thank you for taking the time to share your experience! We appreciate the kind words about our Bristol showroom and are thrilled that you would choose to order rom us again. Kind regards, The Panel Company

Posted 1 month ago

“Panels are of poor quality and the colours arent the same as advertised i would strongly recommend you order samples..as i had to return my for both the reasons ive stated and you customer have to pay for any returns !! i actually drove down on a saturday morning 285mile round trip as it was cheaper warehouse staff where very helpful shame the office staff made it such a chore to sort the return and didnt refund us fully until we pick up the mistake and had to call them”

Helpful Report

Posted 1 month ago

Hi Mason, We're sorry to hear that your experience did not meet your expectations. To help avoid disappointment, we always recommend ordering samples beforehand, as this allows customers to see the slat panel colours in person prior to placing a full order. Please note that a collection fee does apply for returns, unless the items are damaged. We sincerely apologise for the inconvenience caused and have flagged your experience with our online customer service team for further review. Thank you for your feedback—it helps us improve, and we hope to serve you better in the future. Kind regards, The Panel Company

Posted 1 month ago

“I only ordered 2 samples, very good idea cos found 1 to be too dark”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to share your experience. We appreciate it! Kind regards, The Panel Company

Posted 1 month ago

“Panels were as described good quality but the delivery was longer than what was stated which was annoying as they were coming from 8/9 miles away from a local warehouse in Huddersfield.”

Helpful Report

Posted 1 month ago

Hi Mohammed, Thank you so much for taking the time to share your experience! We're thrilled to hear that you're happy with your new panels. Our deliveries can take up to 7 working days to dispatch because we operate our own fleet of delivery vans. This allows us to maintain greater care and control, rather than relying on third-party couriers. Kind regards, The Panel Company

Posted 1 month ago

“Overall the quality is good, we did have a panel that chipped as soon as we opened the packaging which was dissapointing other than that a good product”

Helpful Report

Posted 2 months ago

Hi Alana, We sincerely apologise that your slat panel arrived damaged and kindly ask that you contact us directly on info@panelcompany.co.uk so we can send you a replacement. Kind regards, The Panel Company

Posted 2 months ago

“I ordered the panels from British homes service but the panel company sent me the panels. The advertised the panels as 22mm thick. And I purchased a sample of the acoustic wall which was 22mm thick. The panels I received are nothing like the samples sent. The panels are significantly thinner 18 mm.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, and we’re very sorry to hear about the discrepancy between the sample and the panels you received. This is certainly not the experience we aim to provide. We understand how important accuracy is when choosing the right product, and we’re currently reviewing this issue with our team to ensure it’s addressed properly. I've sent you an email so we can look into this further and find a resolution for you. We truly appreciate you bringing this to our attention.

Posted 2 months ago

“Panels and finish looks lovely,but every panel had damaged corners,and drive wants you to sign on arrival not inspection.”

Helpful Report

Posted 2 months ago

Hi Graham, We're very sorry to hear that your panels arrived damaged. While our delivery drivers do request a signature to confirm receipt, please rest assured this does not affect your right to return the item. To resolve this promptly, we kindly ask that you contact us directly at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 2 months ago

“The delivery was quite slow, I guess we have come to expect things within 48 hours. Very helpful delivery driver. Although the panels are nice they don’t fit very well, they meet at the top and bottom but not in the middle. So a little disappointed.”

Helpful Report

Posted 3 months ago

Hi Matthew, Thank you for your kind words about our delivery driver and for taking the time to share your experience. Our orders are dispatched within 4–7 working days, as we use our own fleet of delivery vans rather than relying on third-party couriers. For future reference, we do offer express delivery on certain items. We're sorry to hear that you were disappointed with your panels, and we kindly ask that you contact us directly at info@panelcompany.co.uk so we can assist you further. Kind regards, The Panel Company

Posted 2 months ago

“Too brown not yellowish enough to match my oak furniture.”

Helpful Report

Posted 3 months ago

Hi John, Thank you for sharing your experience. We're sorry to hear that our panels were not a suitable colour match for your furniture. Kind regards, The Panel Company

Posted 3 months ago

“Arrived quickly, panels were damaged which was not very good. Driver said the packaging was burst when he received it. Overall i managed to get enough for what i needed done. Hence 3 stars”

Helpful Report

Posted 3 months ago

Hi, We sincerely apologise that your panels arrived damaged and kindly ask that you contact us directly at info@panelcompany.co.uk so we can resolve this for you as soon as possible. Kind regards, The Panel Company

Posted 3 months ago

“I have had 2 orders recently. There was no issue with the first one, but the second one had been delivered on the 9th day from the order. It should have been within 5-7 days. I have not been notified of the delay. I called the company on the 6th day for an update, I was told it's coming on the next day at 1.30pm. I was at home and waiting. However, I had not received any message of the delivery or of the delay. I called the company again, and then I was told the van broken down and my delivery is coming on the Saturday only. I was very disappointed. I don't understand how the company can not let the customers know of the delay. I think it's not acceptable.”

Helpful Report

Posted 3 months ago

Hi Katalin, We sincerely apologise for the delay, as we aim to dispatch all orders within 4–7 working days. We completely understand your frustration regarding the miscommunication and will ensure your feedback is passed on to our customer service team for immediate review. We're always looking for ways to improve our service, and your comments are invaluable in helping us do so. Kind regards, The Panel Company

Posted 3 months ago

The Panel Company is rated 4.6 based on 4,563 reviews