The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.62

4.6 Rating 6,150 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 6,150 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 4 star review on 30th July 2026

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473

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be honest I'm not sure you want my review! I first ordered online from your company in March 2026. I had samples delivered beforehand to make sure I liked the product, all good so I placed an order. My delivery date was set for 2nd April but unfortunately I had a call to say the delivery van had broken down, thankfully they came 2 days later, so we were able to put the panels up over Easter as originally planned. I was thrilled with the results, so much so I placed another order on 6th July, to be delivered on 15th but again I had another phone call that day to say the delivery van had broken down. This time I was concerned as we were going away, I explained to the driver who said he would pass on the message, that's when the palaver started! I decided to contact your company myself by email, filling in a contact form & a direct email & had a reply saying they would pass on the message, so we happily went on our break. While we were away, I woke up the next morning to a text & an email stating that my panels were arriving today!!! As you can imagine my anxiety & stress levels were sky high as I quickly trawled the internet for a direct telephone number! I was passed from pillar to post, got cut off twice, waited 15mins for someone to eventually answer the call to be told they would pass on the message! The delivery van DID try to deliver the panels & failed as I wasn't even in the country, I had an email with a photograph of my panels on the back of their van, I felt helpless! We did received our panels until 12 days later from a lovely gentleman but I'm afraid I will NOT be ordering from The Panel Company again and would advise to invest in a new vehicle!”

Helpful Report

Posted 1 day ago

Hi Samantha, Thank you for taking the time to share your experience. We completely understand how frustrating it must have been to receive confirmation of delivery when you had already made us aware of your circumstances. Our records show that your request to delay delivery until after your holiday was noted, and we’ll be reviewing what happened internally to understand where the communication failed and how we can prevent this from happening again. We sincerely apologise that your second experience ordering with us did not reflect the positive experience you had with your first order. Thank you again for your feedback, and we hope we can have the opportunity to restore your confidence in us in the future. Kind regards, The Panel Company

Posted 1 day ago

“Tryed ringing rotherham branch friday..was on hold for 12 mins...i then put phone down...products are amazing”

Helpful Report

Posted 5 days ago

Hi Steve, Thank you for your lovely feedback about our products. We're sorry we weren't available when you called and that we missed the opportunity to help with your order. We can see that you've since been in touch with our customer service team. If there's anything else we can do to assist, please don't hesitate to email us at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 3 days ago

“The products are extremely well priced and of good quality. Unfortunately, the delivery times have been disappointing, with orders taking over two weeks to arrive. On my most recent order, I received an item that didn't match a previous purchase. It then took another two weeks for the correct replacement to be delivered. Customer service has also been difficult to reach, with phone calls often going unanswered. Overall, the products themselves are excellent, but the delivery times and communication could be significantly improved.”

Helpful Report

Posted 1 week ago

Hi Adam, Thank you for taking the time to leave your feedback. We're delighted to hear that you were pleased with the quality and price of your panels. We're sorry for the delay with your order and for any inconvenience this caused, as we aim to dispatch every order within 4–7 working days. We're also sorry that you did not experience the level of customer service we strive to provide every customer, and we regret that we fell short on this occasion. Please be assured that your feedback will be shared with the relevant department. Kind regards, The Panel Company

Posted 1 week ago

“No consideration taken into account who is coming to you to buy , we bought 7 panels of a dearer panel but did ask about any kind of discount & was told no discount is given Just my opinion for future business if a small discount count have been given Ian Reading MD”

Helpful Report

Posted 3 weeks ago

Hi Ian, Thank you for taking the time to share your feedback. We're sorry to hear you were disappointed that we weren't able to offer a discount on your order. We always aim to offer competitive pricing across our range, which means we aren't always able to provide additional discounts. That said, we really appreciate your feedback and will take your comments into consideration as we continue to review our customer offering. Thank you for choosing The Panel Company, and we hope you enjoy your new panels. Kind regards, The Panel Company

Posted 3 weeks ago

“The panels look good in the pics...but they are very delicate and easily damaged. We have a couple of panels which now look unsightly.”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for taking the time to share your feedback. We're so sorry to hear that some of your panels have become damaged. If the damage occurred during delivery, installation, or after fitting, we'd really appreciate the opportunity to help. Please get in touch with our customer service team with a few photos, and we'll do our best to find a suitable solution. Kind regards, The Panel Company

Posted 3 weeks ago

“Good quality product but a few areas could be improved around website and stock. - I used the calculator on the website and it said I needed 4 panels and so I ordered 4 panels but this was about 15cm too narrow. Not a big issue but was unexpected. What was sad is that the "Natural Oak" version was no longer being stocked so I couldn't order more. This wasn't clear as the product was removed entirely from the site so I spent a while thinking I was going mad and hallucinating this product 😂 - Installation guide was provided with the panel however I lost this and wanted to find the video again but this wasn't easy to find on the website. I tried clicking on similar products to view the installation guide but there was a lack of consistency across them. Eventually I did find the video but I can't remember where. This was also a similar experience with the dimenions of thickness and other metrics - Product lead time was about a month which I understand if the product was made in-house to order. However when I was trying to find another stockist of this "natural Oak" Strivo panel, I saw the brand is stocked at B&Q and therefore as it's from another supplier, my thoughts are that it would be been shorter as you are not manufacturing them yourself. Perhaps I'm wrong with my thoughts here, just my impression - Everything about the product came as described. I would have loved to know more about the acoustic frequency deadening protperties. Some competitors show a chart showing what it's good for. This would allow me to know what other products I need to buy to treat my room with. Perhaps the manfucaturer could provide this? It would also make it appear like it's more than just a "Felt/Foam" panel (obviously it's not). Would shop with the business again as their prices are competitive and their accessories are interesting and unique. Hopefully the lead time with the accessories isn't that long!”

Helpful Report

Posted 4 weeks ago

Hi, Thank you for taking the time to leave such a detailed review. We really appreciate you sharing both the positives and the areas where you feel we could improve. We're pleased to hear you're happy with the quality of the panels, found our prices competitive, and liked our range of accessories. We're sorry to hear about your experience with the panel calculator and the confusion around panels. We understand how frustrating that must have been, and we'll certainly share your feedback with our team to review both the calculator and how discontinued products are communicated. We also appreciate your comments about the installation guides and videos. Making these easier to find and ensuring consistency across our product pages is something we'll look into, as we want customers to have all the information they need throughout their project. Thank you as well for your suggestions regarding acoustic performance information. We're grateful for your honest feedback and are delighted to hear you would shop with us again. We hope we can provide you with an even better experience on your next order. Kind regards, The Panel Company

Posted 3 weeks ago

“Item ordered hasn’t arrived. Ordered on the 25th June through B&Q, suggested delivery date of the 2nd July at time of purchase. Even on Friday the 27th B&Q suggested delivery date of the 4th July. My delivery date is now the 6thJuly. I suggest B&Q and you communicate better!”

Helpful Report

Posted 1 month ago

Hi Frazer, We're sorry to hear you're disappointed with the delivery timescale. We've checked your order details, and the dispatch deadline is 2nd July. The estimated delivery timeframe shown on the B&Q website is 10–11 working days, and your order is currently scheduled for delivery on 6th July. We hope this helps clarify the delivery timeframe. Kind regards, The Panel Company

Posted 4 weeks ago

“Delivery and customer service was great However, the product only looks good from afar, The foam is okay but upon closer look, the slats are noticeably poor quality. Would not purchase again - will spend the little extra and get a more premium product”

Helpful Report

Posted 1 month ago

Hi, Thank you for the kind words about our customer service. We're sorry to hear that you were disappointed with the quality of our slat panels and appreciate your product feedback. Kind regards, The Panel Company

Posted 1 month ago

“Ordered a sample which didn’t arrive , called you and three days later it arrived . To say i’m disappointed is an understatement. It is so small , doesn’t give a good impression of what i was expecting . I was hoping to visualise what it would look like when finished but that didn’t happen.”

Helpful Report

Posted 1 month ago

Hi Margaret, We’re really sorry that your first sample didn’t arrive. We provide samples so customers can see the colour and pattern in person before making a decision, and we always want this to be a positive and useful experience. Your feedback is really helpful, and we’ll make sure it’s passed on to our Samples Department. Kind regards, The Panel Company

Posted 1 month ago

“Did not receive the sample. I have purchased from the panel company before & have not had a problem. I reported in a follow up email but did not get a response.”

Helpful Report

Posted 1 month ago

Hi Adrian, We're very sorry that you did not receive your sample and have dispatched a replacement for you. Kind regards, The Panel Company

Posted 1 month ago

“Great products, but poor delivery experience. I have used twice recently. First experience was brilliant, great delivery with very good delivery crew directly into my hall. However reason for 3 star and not 5 is just down to second delivery- when I asked delivery man if he could put panels in hall (as the first delivery had done) he was rather aggressive in tone saying “are you asking me or telling me”.”

Helpful Report

Posted 1 month ago

Hi Dave, We're pleased to hear that you're happy with your new panels and sincerely apologise for the level of customer service you received from the second delivery driver. Please be assured that we have raised your feedback with the relevant department for immediate review. Kind regards, The Panel Company

Posted 1 month ago

“Ordered in March for delivery on may was then delayed already had carpenter lined up to do the job so had to pay him but paneling did not turn up until a week after agreed delivery”

Helpful Report

Posted 1 month ago

Hi Rachael, We sincerely apologise for the inconvenience caused and completely understand your frustration. We have shared your feedback with the relevant department for immediate review so that we can understand what went wrong and help prevent this from happening again. Kind regards, The Panel Company

Posted 1 month ago

“Very slow with delivery this time. Said on website 5 to 7 working days but ended up nearly 12 working days… said they hadn’t updated the website yet when I phoned them. So give extra week for plastic panels.”

Helpful Report

Posted 1 month ago

Hi Dean, We sincerely apologise for the delay with your order. Our standard lead time is currently 4–7 working days, and we're sorry that your delivery fell outside of this timeframe. We appreciate your patience and apologise for any inconvenience caused. Your feedback is important to us and helps us improve our service. Kind regards, The Panel Company

Posted 1 month ago

“I was really happy with my panels except for when I was one short and had to order a new one of the same colour- it has arrived and looks completely different to the rest of my panels which is really disappointing as I don’t know what to do now.”

Helpful Report

Posted 1 month ago

Hi Stephanie, We kindly ask that you contact our customer service team directly at info@panelcompany.co.uk so we can try to resolve this for you. Our slat panels are manufactured in batches, which is why the additional panel that was ordered at a later date differs in colour from your first order. Kind regards, The Panel Company

Posted 1 month ago

“Ordering was easy, I received a confirmation email straight away, then one saying my order had been transferred to a local office for delivery. I then didn't hear anything for a week. After emailing the Doncaster office, I had a response at 5pm saying my order was due for delivery the next day. Its fortunate that it was my day off, as less than 24 hours notice is not enough. The delivery driver was excellent, phoned to say he was 20 minutes away to check i was in. The panels themselves were slightly warped, they must have been stored on their ends, rather than flat. Because of this, they need much more glue than expected to stick them to the walls. The overall look is OK, I can see lines in the panels, which was not visible in the sample I received.”

Helpful Report

Posted 1 month ago

Hi Kirsty, Thank you for taking the time to share your feedback with us. We appreciate that waiting for a delivery can be frustrating, especially when you're looking forward to starting your project. Our standard delivery timeframe is 4–7 working days, and because we use our own fleet of vans, each route is carefully planned, with customers receiving a time slot via text message the day before. We're very sorry to hear that the panels arrived warped. Please know that if the panels had been unusable, we would have been more than happy to arrange replacements for you. Kind regards, The Panel Company

Posted 1 month ago

“I ordered my panels last weekend and the delivery was expected to be 4-7 days. I phoned and was told it would be at least 10 days due to where I live. This was not specified on the webiste. I had alrady booked my handyman to do the job but this meant the work has had to be delayed by over a couple of weeks because of his availability now. To date, I am still waiting ...!”

Helpful Report

Posted 1 month ago

Hi Ghazala, We're pleased to confirm that your order is scheduled for delivery tomorrow. You will receive a text message shortly with a time slot. We appreciate your patience and apologise for the inconvenience caused. Kind regards, The Panel Company

Posted 1 month ago

“Good delivery service. Did take chasing as email did not come through correctly.”

Helpful Report

Posted 2 months ago

Hi, Thank you for sharing your experience. We appreciate your kind feedback! Kind regards, The Panel Company

Posted 1 month ago

“The panels are great quality but….. First lot I ordered the delivery date was delayed last minute, no apology. Second lot were black felt, not the grey I ordered. Driver wouldn’t take away and customer service have not given a new delivery date. The did however say the “might” pickup wrong ones on Monday 🤷‍♀️”

Helpful Report

Posted 2 months ago

Hi, We sincerely apologise for the mix-up with your order and for any inconvenience caused. We can see that our customer service team has been in direct contact with you and that you have now received the correct panels. Thank you for bringing this matter to our attention. Your feedback is extremely valuable and will be shared with the relevant departments to help us improve our processes and prevent similar issues from occurring in the future, as we are always striving to improve our service. Kind regards, The Panel Company

Posted 2 months ago

“Still waiting for delivery”

Helpful Report

Posted 2 months ago

Hi, We’re pleased to let you know that your delivery is scheduled for tomorrow. You will receive a text message shortly with a one-hour delivery time slot. Kind regards, The Panel Company

Posted 2 months ago

“Happy with the product now, but it turned out what I ordered wasn't available. A message was sent to my landline, but no email, so I didn't notice for a couple of days. This meant I had to wait another week for delivery (not a problem as it turned out).”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback. We’re sorry for the delay and the inconvenience caused with the stock availability and communication. We appreciate your understanding and are pleased to hear you’re happy with the product in the end. Your comments are valuable and will help us improve our service going forward. Kind regards, The Panel Company

Posted 2 months ago

The Panel Company is rated 4.6 based on 6,150 reviews