The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.61

4.6 Rating 4,271 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 4,271 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 27th August 2025

Paul Carrielies

Matthew Christie

The Panel Company 5 star review on 26th August 2025

Kay Ward

The Panel Company 5 star review on 24th August 2025

Gary Bowland

450

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Panels are of poor quality and the colours arent the same as advertised i would strongly recommend you order samples..as i had to return my for both the reasons ive stated and you customer have to pay for any returns !! i actually drove down on a saturday morning 285mile round trip as it was cheaper warehouse staff where very helpful shame the office staff made it such a chore to sort the return and didnt refund us fully until we pick up the mistake and had to call them”

Helpful Report

Posted 2 weeks ago

Hi Mason, We're sorry to hear that your experience did not meet your expectations. To help avoid disappointment, we always recommend ordering samples beforehand, as this allows customers to see the slat panel colours in person prior to placing a full order. Please note that a collection fee does apply for returns, unless the items are damaged. We sincerely apologise for the inconvenience caused and have flagged your experience with our online customer service team for further review. Thank you for your feedback—it helps us improve, and we hope to serve you better in the future. Kind regards, The Panel Company

Posted 2 weeks ago

“I only ordered 2 samples, very good idea cos found 1 to be too dark”

Helpful Report

Posted 2 weeks ago

Hi, Thank you for taking the time to share your experience. We appreciate it! Kind regards, The Panel Company

Posted 2 weeks ago

“Panels were as described good quality but the delivery was longer than what was stated which was annoying as they were coming from 8/9 miles away from a local warehouse in Huddersfield.”

Helpful Report

Posted 2 weeks ago

Hi Mohammed, Thank you so much for taking the time to share your experience! We're thrilled to hear that you're happy with your new panels. Our deliveries can take up to 7 working days to dispatch because we operate our own fleet of delivery vans. This allows us to maintain greater care and control, rather than relying on third-party couriers. Kind regards, The Panel Company

Posted 2 weeks ago

“Overall the quality is good, we did have a panel that chipped as soon as we opened the packaging which was dissapointing other than that a good product”

Helpful Report

Posted 3 weeks ago

Hi Alana, We sincerely apologise that your slat panel arrived damaged and kindly ask that you contact us directly on info@panelcompany.co.uk so we can send you a replacement. Kind regards, The Panel Company

Posted 3 weeks ago

“I ordered the panels from British homes service but the panel company sent me the panels. The advertised the panels as 22mm thick. And I purchased a sample of the acoustic wall which was 22mm thick. The panels I received are nothing like the samples sent. The panels are significantly thinner 18 mm.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback, and we’re very sorry to hear about the discrepancy between the sample and the panels you received. This is certainly not the experience we aim to provide. We understand how important accuracy is when choosing the right product, and we’re currently reviewing this issue with our team to ensure it’s addressed properly. I've sent you an email so we can look into this further and find a resolution for you. We truly appreciate you bringing this to our attention.

Posted 4 weeks ago

“Panels and finish looks lovely,but every panel had damaged corners,and drive wants you to sign on arrival not inspection.”

Helpful Report

Posted 1 month ago

Hi Graham, We're very sorry to hear that your panels arrived damaged. While our delivery drivers do request a signature to confirm receipt, please rest assured this does not affect your right to return the item. To resolve this promptly, we kindly ask that you contact us directly at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 1 month ago

“The delivery was quite slow, I guess we have come to expect things within 48 hours. Very helpful delivery driver. Although the panels are nice they don’t fit very well, they meet at the top and bottom but not in the middle. So a little disappointed.”

Helpful Report

Posted 1 month ago

Hi Matthew, Thank you for your kind words about our delivery driver and for taking the time to share your experience. Our orders are dispatched within 4–7 working days, as we use our own fleet of delivery vans rather than relying on third-party couriers. For future reference, we do offer express delivery on certain items. We're sorry to hear that you were disappointed with your panels, and we kindly ask that you contact us directly at info@panelcompany.co.uk so we can assist you further. Kind regards, The Panel Company

Posted 1 month ago

“Too brown not yellowish enough to match my oak furniture.”

Helpful Report

Posted 1 month ago

Hi John, Thank you for sharing your experience. We're sorry to hear that our panels were not a suitable colour match for your furniture. Kind regards, The Panel Company

Posted 1 month ago

“Arrived quickly, panels were damaged which was not very good. Driver said the packaging was burst when he received it. Overall i managed to get enough for what i needed done. Hence 3 stars”

Helpful Report

Posted 1 month ago

Hi, We sincerely apologise that your panels arrived damaged and kindly ask that you contact us directly at info@panelcompany.co.uk so we can resolve this for you as soon as possible. Kind regards, The Panel Company

Posted 1 month ago

“I have had 2 orders recently. There was no issue with the first one, but the second one had been delivered on the 9th day from the order. It should have been within 5-7 days. I have not been notified of the delay. I called the company on the 6th day for an update, I was told it's coming on the next day at 1.30pm. I was at home and waiting. However, I had not received any message of the delivery or of the delay. I called the company again, and then I was told the van broken down and my delivery is coming on the Saturday only. I was very disappointed. I don't understand how the company can not let the customers know of the delay. I think it's not acceptable.”

Helpful Report

Posted 1 month ago

Hi Katalin, We sincerely apologise for the delay, as we aim to dispatch all orders within 4–7 working days. We completely understand your frustration regarding the miscommunication and will ensure your feedback is passed on to our customer service team for immediate review. We're always looking for ways to improve our service, and your comments are invaluable in helping us do so. Kind regards, The Panel Company

Posted 1 month ago

“Panels are okay, but as a bathroom fitter you can’t depend on them to tell you when the panels will arrive, 4-7 working days is ver vague.”

Helpful Report

Posted 2 months ago

Hi Robert, Thank you for taking the time to share your experience and feedback. Our orders typically take 4–7 days to be dispatched and customers are sent a text message the day before delivery with a one-hour time slot. This is because we use our own fleet of vans, rather than relying on a third-party courier. Kind regards, The Panel Company

Posted 1 month ago

“The panel took a lot longer to arrive than initially advised. That was the reason we didn’t complain about a 30 mm x .5 of a metre being cut by what looked like a Stanley knife. We had allowed for any cutting errors but luckily we didn’t have any and the cut panels look good in place.”

Helpful Report

Posted 2 months ago

Hi Chris, We sincerely apologise for the delay to your order due to stock levels and for any inconvenience caused. We appreciate your patience, and we're delighted that you're happy with the final result of your panels. Kind regards, The Panel Company

Posted 1 month ago

“Very happy with the product and the good comunication about delivery times. Had an issue with an extra panel that I ordered, the wrong panel type arrived, was dealt with over the phone in a timely manner and a delivery slot that was convenient to me. Overal a good company to deal with.”

Helpful Report

Posted 2 months ago

Hi Peter, Thank you for the kind words about our panels and customer service. We sincerely apologise for any inconvenience caused and appreciate your patience. Kind regards, The Panel Company

Posted 2 months ago

“I made 3 purchases from the panel company. All 3 had complications, damages and colour issues. Although they offered me a 5% discount on a new order. I wasn't that impressed with the customer service. One to ensure they sent me the right colour. They could have checked my previous order. Then the damages could have been avoided with better packaging! So my overall experience has not been that great. Would I buy again I have to be honest. No!”

Helpful Report

Posted 2 months ago

Hi Ian, We sincerely apologise that your experience did not reflect the standard of customer service we strive to provide. We completely understand your frustration and appreciate you bringing this to our attention. Please be assured that your feedback will be shared with the relevant departments for immediate review, as we are continuously working to improve our service. Kind regards, The Panel Company

Posted 2 months ago

“Communication could be better when organising delivery, the order is placed and nothing is heard for a while until delivery date given. The panels all arrived intact, the only downside to them is that they are stapled in to the felt so when you cut out holes for sockets, they become loose, fine if your doing a full wall but when you need cuts, they could do with staples being placed in the slats”

Helpful Report

Posted 2 months ago

Hi Usman, Thank you for your valuable feedback and kind words. When cutting the panels, we recommend securing the staples beforehand, or alternatively, applying a small amount of adhesive to any loose slats after cutting to ensure stability. We’ll make sure your review is shared with the relevant departments, as we’re always looking for ways to improve our service. Kind regards, The Panel Company

Posted 2 months ago

“I’ve had 2 lots of panels from yourselves the first delivery was very good but the second batch of panels there a couple which are damaged when I phoned for replacement I was told they were out of stock”

Helpful Report

Posted 3 months ago

Hi Carol, We sincerely apologise that your panels arrived damaged and that we were unable to replace them straight away due to stock levels. We completely understand how disappointing this must have been, and regret the inconvenience caused. Please be assured that we will share your experience with the relevant department for immediate review, as we are committed to improving our service. Kind regards, The Panel Company

Posted 3 months ago

“Wasn’t the best experience. Took 8 days to arrive, when it did it had been picked wrong. The guy from the Huddersfield depot was pretty rude about it. Then took a further 2 days to get the correct stuff. So wouldn't order from them again. A shame really as the products are fine.”

Helpful Report

Posted 3 months ago

Hi Antony, We sincerely apologise that your experience did not reflect the level of customer service we strive to provide to all our customers. While orders can take 4–7 working days to dispatch, we completely understand how frustrating it must have been when your order arrived a day late and was incorrect. Please be assured that we will share your feedback with our Huddersfield branch for immediate review, as we are committed to continually improving our service. Kind regards, The Panel Company

Posted 3 months ago

“Took a long time to come, seeing as the company is only about 15 miles away Also one of the packs was open on arrival”

Helpful Report

Posted 3 months ago

Hi, We sincerely apologise that your package arrived open. Please note that we deliver within 4–7 working days using our own fleet, rather than third-party couriers. Thank you for taking the time to share your experience so we can communicate it to the relevant department for review. Kind regards, The Panel Company

Posted 3 months ago

“Received samples quickly, but did send an email to ask further about fitting and no response”

Helpful Report

Posted 3 months ago

Hi Marie, We sincerely apologise that you did not receive a response. Please feel free to send your question to info@panelcompany.co.uk or use the live chat available on our website. Kind regards, The Panel Company

Posted 3 months ago

“Delivery very long, for samples and actual product..... Still waiting”

Helpful Report

Posted 3 months ago

Hi, We sincerely apologise for the delay in receiving your samples. All of our samples are dispatched via Royal Mail standard delivery, and we regret that they did not arrive within the expected 3 working days. Regarding your second purchase, please note that our standard delivery timeframe is within 4–7 working days. We appreciate your patience and understanding. Kind regards, The Panel Company

Posted 3 months ago

The Panel Company is rated 4.6 based on 4,271 reviews