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The Panel Company Reviews

4.6 Rating 3,826 Reviews
89 %
of reviewers recommend The Panel Company
Company Reviews Product Reviews
3,310
 Metrics Info
4.6
Based on 3,826 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read The Panel Company Reviews
Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Peter Witcher
Verified Buyer
“Very happy with the product and the good comunication about delivery times. Had an issue with an extra panel that I ordered, the wrong panel type arrived, was dealt with over the phone in a timely manner and a delivery slot that was convenient to me. Overal a good company to deal with.”
Helpful Report
Posted 2 days ago
Hi Peter, Thank you for the kind words about our panels and customer service. We sincerely apologise for any inconvenience caused and appreciate your patience. Kind regards, The Panel Company
Posted 6 hours ago
Ian Hannington
Verified Buyer
“I made 3 purchases from the panel company. All 3 had complications, damages and colour issues. Although they offered me a 5% discount on a new order. I wasn't that impressed with the customer service. One to ensure they sent me the right colour. They could have checked my previous order. Then the damages could have been avoided with better packaging! So my overall experience has not been that great. Would I buy again I have to be honest. No!”
Helpful Report
Posted 1 week ago
Hi Ian, We sincerely apologise that your experience did not reflect the standard of customer service we strive to provide. We completely understand your frustration and appreciate you bringing this to our attention. Please be assured that your feedback will be shared with the relevant departments for immediate review, as we are continuously working to improve our service. Kind regards, The Panel Company
Posted 1 week ago
Usman Shafiq
Verified Buyer
“Communication could be better when organising delivery, the order is placed and nothing is heard for a while until delivery date given. The panels all arrived intact, the only downside to them is that they are stapled in to the felt so when you cut out holes for sockets, they become loose, fine if your doing a full wall but when you need cuts, they could do with staples being placed in the slats”
Helpful Report
Posted 1 week ago
Hi Usman, Thank you for your valuable feedback and kind words. When cutting the panels, we recommend securing the staples beforehand, or alternatively, applying a small amount of adhesive to any loose slats after cutting to ensure stability. We’ll make sure your review is shared with the relevant departments, as we’re always looking for ways to improve our service. Kind regards, The Panel Company
Posted 1 week ago
Carol Gibbons
Verified Buyer
“I’ve had 2 lots of panels from yourselves the first delivery was very good but the second batch of panels there a couple which are damaged when I phoned for replacement I was told they were out of stock”
Helpful Report
Posted 4 weeks ago
Hi Carol, We sincerely apologise that your panels arrived damaged and that we were unable to replace them straight away due to stock levels. We completely understand how disappointing this must have been, and regret the inconvenience caused. Please be assured that we will share your experience with the relevant department for immediate review, as we are committed to improving our service. Kind regards, The Panel Company
Posted 4 weeks ago
Antony Reeve-Skelton
Verified Buyer
“Wasn’t the best experience. Took 8 days to arrive, when it did it had been picked wrong. The guy from the Huddersfield depot was pretty rude about it. Then took a further 2 days to get the correct stuff. So wouldn't order from them again. A shame really as the products are fine.”
Helpful Report
Posted 4 weeks ago
Hi Antony, We sincerely apologise that your experience did not reflect the level of customer service we strive to provide to all our customers. While orders can take 4–7 working days to dispatch, we completely understand how frustrating it must have been when your order arrived a day late and was incorrect. Please be assured that we will share your feedback with our Huddersfield branch for immediate review, as we are committed to continually improving our service. Kind regards, The Panel Company
Posted 4 weeks ago
J Egan
Verified Buyer
“Took a long time to come, seeing as the company is only about 15 miles away Also one of the packs was open on arrival”
Helpful Report
Posted 1 month ago
Hi, We sincerely apologise that your package arrived open. Please note that we deliver within 4–7 working days using our own fleet, rather than third-party couriers. Thank you for taking the time to share your experience so we can communicate it to the relevant department for review. Kind regards, The Panel Company
Posted 1 month ago
Marie Davis
Verified Buyer
“Received samples quickly, but did send an email to ask further about fitting and no response”
Helpful Report
Posted 1 month ago
Hi Marie, We sincerely apologise that you did not receive a response. Please feel free to send your question to info@panelcompany.co.uk or use the live chat available on our website. Kind regards, The Panel Company
Posted 1 month ago
Anonymous
Unverified Reviewer
“Delivery very long, for samples and actual product..... Still waiting”
Helpful Report
Posted 1 month ago
Hi, We sincerely apologise for the delay in receiving your samples. All of our samples are dispatched via Royal Mail standard delivery, and we regret that they did not arrive within the expected 3 working days. Regarding your second purchase, please note that our standard delivery timeframe is within 4–7 working days. We appreciate your patience and understanding. Kind regards, The Panel Company
Posted 1 month ago
Sarah Ellis
Verified Buyer
“The panels are perfect and were delivered with care, delivery day went perfect and no issues. My complaint would be taking over a week for the panels for arrive, it held up the work being done to my bathroom, I was told the panels where in Dartford waiting to be delivered but won’t be delivered 4 days! If I wanted them sooner I’d have to drive to Dartford to get them.”
Helpful Report
Posted 1 month ago
Hi Sarah, Thank you for your kind words about our panels and customer service. We apologise for any inconvenience caused by our delivery timeframe. As we use our own fleet of vans rather than a third-party courier, standard delivery typically takes 4–7 working days. We truly appreciate your feedback and will pass it along to the relevant department. Kind regards, The Panel Company
Posted 1 month ago
Donna Chilvers
Verified Buyer
“Part of my delivery was missed on the truck and it took another week to deliver it, the panels were okay until the last 4 packs, then we noticed they didn’t line up correctly, one panel has sun bleaching on it at the top and bottom. Our advice, open and check everything is okay before you start the job we checked them over but missed some of the faults mentioned. Wish we had noticed beforehand.”
Helpful Report
Posted 1 month ago
Hi Donna, We sincerely apologise that your light kit was not delivered with your panels due to human error. For assistance with the damaged panels, we kindly ask that you contact our customer service team directly at info@panelcompany.co.uk Kind regards, The Panel Company
Posted 1 month ago
Jeremy Watkins
Verified Buyer
“Disappointed by the panel company this time. Communication was lacking and led to long delays on our job. Wasn’t offered a speedier re delivery which would have been helpful and in my opinion necessary.”
Helpful Report
Posted 1 month ago
Hi Jeremy, We're sorry to hear that your experience did not meet expectations, and we sincerely apologise for the delay. Regrettably, we are not always able to provide faster delivery on certain products. Please be assured that, had it been possible, we would have done our utmost to ensure your items reached you sooner. We truly hope this will not deter you from choosing to shop with us again in the future. Your feedback is greatly appreciated and will be passed on to the relevant department for review. Kind regards, The Panel Company
Posted 1 month ago
Paul Barrett
Verified Buyer
“Good service but delivery driver damaged panels delivering from van to house”
Helpful Report
Posted 1 month ago
Hi Paul, Thank you for your kind feedback regarding our service. We sincerely apologise that your panels arrived damaged and kindly ask that you contact us directly at info@panelcompany.co.uk so that we may assist you further. Kind regards, The Panel Company
Posted 1 month ago
Jordan Garda
Verified Buyer
“Great panels but stay away from the interior corner trim in chrome the metal strip just peels off rubbish quality! Went to national plastics and got a trim half the price and metal coating that doesnt fall off.”
Helpful Report
Posted 2 months ago
Hi Jordan, Thank you for your kind feedback on our panels and for bringing this to our attention. We sincerely apologise for the quality of the trims you received. Please contact our customer service team directly so we can resolve this matter for you. Kind regards, The Panel Company
Posted 2 months ago
Trevor Henry
Verified Buyer
“Previously bought 8mm panels which were great. This time I got the cheaper 5mm as it was just for garage. Not so good!!! easily damage and more difficult to clip together as a result. I will still return for panels for my bathroo but will definitely be purchasing g 8mm option which were very sturdy.”
Helpful Report
Posted 2 months ago
Hi Trevor, We're sorry to hear that you were dissapointed by your order and will communicate your feedback to our product department. We appreciate the kind words about our other panels and look forward to welcoming you back in the future for your next project. Kind regards, The Panel Company
Posted 2 months ago
Karla Packovski
Verified Buyer
“The panells looking ok.I was thinking will look like clear lines, shapes and shadows and all gloss.exted the lines and shedes are cloudy and not sharp lines like was on the picture.Only thing which is perfect is size and gloss.Hoppfuly will look better on the wall when we fit it.”
Helpful Report
Posted 2 months ago
Hi Karla, We’re sorry to hear that you’re a little disappointed with your marble panels. As this design is produced in batches, there can be slight variations in appearance. Please don’t hesitate to get in touch if there’s anything further we can do to assist. Kind regards, The Panel Company
Posted 2 months ago
Daniel Goodwin
Verified Buyer
“heres a review - dont send spam emails asking for reviews when I haven't been asked about opting in, and I might be more inclined to do it.”
Helpful Report
Posted 2 months ago
Hi Daniel, Our customers receive automated emails inviting them to leave a review, and we sincerely apologise if you received more than two prompts. Thank you for bringing this matter to our attention. Kind regards, The Panel Company
Posted 2 months ago
Anonymous
Verified Buyer
“Our initial reaction was , completely empty massive showroom with 5/6 lady assistants sat behind the desk. We had to ask the questions rather than being offered help/support - we were then told the one we chose wasn’t in stock & that that don’t know when it will be (unhelpful) - I then went home & ordered on line for free delivery - as a business model this seems confusing to say the least. The actual delivery process was excellent and the delivery man was helpful and pleasant”
Helpful Report
Posted 2 months ago
Hi, Thank you for sharing your experience with us. We sincerely apologise that your in-store visit didn’t meet your expectations and hope this won’t discourage you from returning in the future. Your feedback is invaluable and helps us to continually improve our service to provide the best possible experience for our customers. We’re thrilled to hear that you were happy with your online experience and the interaction with our delivery driver. Kind regards, The Panel Company
Posted 2 months ago
Damien Cowie
Verified Buyer
“We made a couple of orders from The Panel Company, and the experience was varied. The Good: So the products are great quality, pricing is reasonable, and they deliver. The Bad: Delivery is slow, so when you order don't expect to receive it quickly. Also, we ordered some stuff that we needed to complete our bathroom, but from order to delivery it was at least 5 days, and when we received the delivery the wrong stuff had been sent. This was problematic, as we had a tradesman doing the work, and he'd been waiting on the ordered parts to complete the job, and we didn't have time to wait another 5+ days for the correct items to be delivered. So I had to drive a 110 mile round trip to collect the correct items from the Dartford store, drop them to my builder in Colchester and then drive home to London. Despite the issues, the products are good and we were ultimately happy in the end.”
Helpful Report
Posted 2 months ago
Hi Damien, Thank you for your kind words about our products and for sharing your experience. We sincerely apologise for the missing items in your order and the inconvenience this caused. We appreciate your patience and will ensure your feedback is shared to our Logistics Team. Kind regards, The Panel Company
Posted 2 months ago
Marie Hall
Verified Buyer
“Dud not receive samples in spite of chasing up”
Helpful Report
Posted 2 months ago
Hi Marie, We sincerely apologise for the inconvenience caused. We have resent your samples via first-class postage on 14th March. If the samples do not arrive, we kindly ask that you contact us directly so that we can investigate the matter with the courier. Kind regards, The Panel Company
Posted 2 months ago
Anonymous
Verified Buyer
“The product is excellent and value for money. The delivery let you down. Panels were left in the communal entry (which could have been stolen) after I had spoken to driver minutes before stating that the flat was upstairs. I myself had to carry the panels up 4 flights of stairs. Not impressed.”
Helpful Report
Posted 2 months ago
Hi, Thank you for your kind words about our product and for taking the time to share your experience with us. We sincerely apologise that the delivery didn’t meet your expectations. For health and safety reasons, our company policy is that our drivers can only leave goods in the foyer entrance on the ground floor when delivering to flats. Kind regards, The Panel Company
Posted 2 months ago
The Panel Company is rated 4.6 based on 3,826 reviews
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