The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.55

4.6 Rating 2,123 Reviews

88 %

of reviewers recommend The Panel Company

4.6

Based on 2,123 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 14th April 2024

"The Panel Company, products and service.\r\nWhat can I say about this company, its range of products and service, nothing except 5 star for both!\r\n\r\nMy contractor, Kev who carried out the work, introduced me to wall panels as I had not previously heard of this finish for a bathroom or indeed any room in the house or office. I am fortunate to live not too far from the Bristol branch branch and as I do not drive he took me to see the variety of range the showroom had to offer and the effect the different styles would have on my small room.\r\n\r\nAlthough the showroom was busy it took no time to find someone who could talk me through the panels and advised we sent for samples before ordering on line or in branch. The staff were extremely helpful and knowledgeable and I was so pleased to find several options to go for, in my bathroom floor and walls. The samples arrived quickly and although they did not give the full effect of each style it was good to see them in daylight and at different times when insitu.\r\n\r\nOrdering was simple and a call was made to me the day before delivery so that I could make arrangements. I say simple but unfortunately we overordered the amount of flooring and trims required for the finished work. This however was not a problem as a quick telephone call to head office put me in touch with the Bristol branch. The manager, Gaz, explained that collection of the excess was not a to prove a problem I now just have to await collection, then their inspection of the goods and a refund. No trouble encountered at all. However I would advise correct estimating in the first place - a simple guide is on the website!\r\n\r\nWhen I obtain Kevins approval I will send some pictures of the refit. It has been a large job overall but a quick transformation in different circumstances could achieve huge results. One of the walls covered the existing tiles but on the others he found it easy to cut the panels and use the trims with great results.\r\n\r\nSome people might not appreciate my colour scheme, paint wise, but no one could dislike my choice of the blue marble type panels.\r\n\r\nThe best points for me now and in the future is although the panels are \"not Cheap\" labour wise they save so much time and in the long run money. No time consuming tile application or messy grout to clean bring another bonus.\r\n\r\nIf I could mark higher I would and if anyone local wished to view to make up their mind on choosing panels, I would not hesitate to sing the praises of the company and goods purchased. \r\n\r\nRegards Helen"

The Panel Company 5 star review on 6th April 2024

Helen Martin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the grey ceiling boards a few times now. Recently had a batch that were a completely different finish and sheen. They also have started being delivered without square edges resulting in extra wastage having to trim them square before install. Orders received since have been back to the original quality...”

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Posted 6 hours ago

“Unfortunately my order was lost and so my order for shutters was then delayed. Gave three stars as once I contacted them, they did turn it around”

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Posted 11 hours ago

“Sent a pack of the wrong panels and the instructions are as poor as instructions come. Have to be careful screwing stuff into them as they can crack. Good idea and look great just not convinced they will remain water tight for a long time but may be down to lack of experience as first time fitting them hence why a good set of clear instructions accounting for all wall types and shapes would have helped. The company have agreed to swap panels so no issues with ordering from here.”

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Posted 3 days ago

Hello Dan, Thank you for taking the time to leave your review. We are sorry that the wrong panels were delivered but we are happy to hear that our customer service team have dealt with this quickly for you and arranged an exchange. Rest assured all of our shower and wall panels are 100% waterproof and are suitable for long term use in bathrooms. Please don't hesitate to contact us if you need any further assistance when fitting the panels and our customer service team will be happy to help. Kind regards, The Panel Company.

Posted 15 hours ago

“Looks a good price for panels just disappointed it is going to take well over 3 weeks for delivery if I knew it would have taken so long for delivery I would have went somewhere else”

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Posted 2 weeks ago

Hello, Thank you for taking the time to leave your review and we appreciate your honest feedback. We aim to dispatch orders within 10 working days however, our team will let you know if there are any delays (although this is a very unusual instance). We will request that the branch handling your order contacts you with a further update. Kind regards, The panel Company.

Posted 2 weeks ago

“The staff were lovely and very helpfull .However the panels have not been unpacked yet so I can't really comment on anything else.”

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Posted 2 weeks ago

Hi Susan, Thank you for taking the time to leave your review. We are dedicated to providing the best service possible so thank you for the kind words about our team! Please don't hesitate to contact us if you need any further assistance once you have opened the panels. Kind regards, The Panel Company

Posted 2 weeks ago

“Good order checking by office staff saved us receiving wrong parts - so good Unfortunately panels were not supplied in 4-7 days delivery time frame But delivery was as and when received so it's a good company but just needs to be a bit more up front about product availability And good pricing so thanks as panels look very good”

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Posted 2 weeks ago

Hello Bernie, Thank you for taking the time to leave your review. We welcome all feedback and we are sorry to hear the delivery was a little later than expected. We are so pleased to hear that you are happy with your finished installation! Kind regards, The Panel Company.

Posted 2 weeks ago

“Great product. The panels being discounted and reasonably priced is slightly misleading. The costs of the trim’s, adhesive, ends caps ended up being 40% on top of the panel order…… my panels also took 9 working days to arrive. No body’s notified me they wouldn’t be delivered in the 3-7 day period advertised online. The panels themselves are great, easy to install etc”

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Posted 2 weeks ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear that our delivery was a little later than expected. Our aim is to be competitively priced whilst also delivering high quality products. We welcome all feedback, thank you for taking the the time to share your experience. Kind regards, The Panel Company

Posted 2 weeks ago

“First the good. Quality good. Price good. Looks well in the bathroom. Customer service initially was very good from order to delivery. Order arrived in timely manner. Packaging intact. Delivery driver excellent, very pleasant. Not so good. Having been told any over order could be returned in original undamaged packaging, I attempted to return a selection of aluminium trims (£140 worth) still in their plastic wrappers to be informed refund wasn’t possible as the “30day period” had expired. First I’d heard of this. I declined the offer to hand them back without refund, no doubt to be resold. Shame as I would have used this company again. No point trying to return the spare panel (£60 worth).”

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Posted 3 weeks ago

Hello, Thank you for taking the time to leave your review. We are pleased to hear that your order arrived quickly and thank you for the kind words about our delivery driver. We just wanted to clarify in regards to our returns policy (this is detailed on our website) - We are happy to offer a full refund on any unused items within 30 days of receiving your order. We are very sorry on this occasion we were unable to accept the items due to the substantial time between the order and the return request. We do appreciate your feedback and please don't hesitate to contact us if you need any further assistance. Kind regards, The Panel Company

Posted 3 weeks ago

“Delivery took 11 working days, no replies to emails especially when sending a photo of a panel which arrived damaged. The good panels look great.”

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Posted 4 weeks ago

Hello, Thank you for taking the time to leave your review. We are pleased to hear that you are happy with your panels but we are sorry that these arrived later than expected. We appreciate your honesty and we are always looking on ways to improve our delivery times. We had a temporary system error where our emails bounced back when responding to customer emails and I'm so very sorry due to this you didn't receive a reply. We will contact you directly to check that your issue has been resolved. Kind regards The Panel Company

Posted 4 weeks ago

“I received the wrong items and they are being replaced today hopefully the right ones this time. Despite the mistake they have been very helpfull and courteous”

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Posted 1 month ago

Hi, Thank you for the kind words about our customer service team. We sincerely apologise for the mixup with your order and appreciate your patience. Kind regards, The Panel Company

Posted 1 month ago

“Very pleased with delivery and look of panels. They look great on the wall but unfortunately have made no difference to sound reduction. Bought as acoustic panels but no change”

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Posted 1 month ago

Hello, Thank you for taking the time to leave your review. We are pleased to hear that you are happy with the look of the acoustic panels, they are a great feature to add to any room however, we are sorry the acoustic panels didn't meet your expectations with the sound reduction. Your genuine feedback is always greatly appreciated. If you require any further assistance, please don't hesitate to contact our customer service team. Kind regards The Panel Company

Posted 1 month ago

“Very happy with ease of purchase, communication and delivery. However, the panels themselves were thin and flimsy and had a tendency to bend away from the wall whilst trying to stick them down. A small bathroom required 16 tubes of glue (£100 extra expense), and the use of props to keep the panels in contact with the wall whilst drying. I certainly wouldn't recommend that particular panel to anyone.”

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Posted 2 months ago

Good Morning, Thank you for your feedback. When fitting a panel, they shouldnt bend away from the wall but as they are 2.7M long there will be a degree of flex. The first panel is fitted in place securely and ideally you secure with a small screw or pin in the rear tab but even in the absence of a mechanical fixing the adhesive should give you instant grab...so the panel will adhere to the wall and not bend off the wall. After the first panel is fitted, the second and subsequent panels are fitted into each other and that will help secure the panels whilst the adhesive cures but if you use a screw or pin in the rear tab that locks the panel in place. With regards the cost of the adhesive. It really does depend on what adhesive you use and what the existing wall covering is. We have Pink Grip available at a great price of just over £4 a tube so if you used this adhesive it would cost far less than the £100. We really do appreciate your feedback and I have relayed your comments to our web team so we can better inform our customers. Regards Panel Company | Customer Services

Posted 2 months ago

“The panels are superb. But the lack of notice on delivery was annoying. There's no point sending a message after your offices have closed telling me that the panels will be delivered the next day! This has happened twice and I've had to desperately move my calendar about to accommodate you. More notice would be appreciated. Thanks.”

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Posted 2 months ago

Hi, We're thrilled that you love your new panels! Thank you for sharing your experience with delivery so we can take this feedback onboard. The reason we give 24 hours notice is because our fleet of drivers are allocated specific routes the day before and we like to give customers the most accurate updates. However, we do appreciate that this can be inconvenient. Kind regards, The Panel Company

Posted 2 months ago

“Great product, very good quality. But... Giving customers less than 24 hours notice for delivery is not good. I had 2 separate orders, delivered on different days and on both occasions I had a text message from you after 5pm the day before delivery telling me that the product would be arriving the next day. Not ideal! I had to rearrange meetings etc. to make sure that I was at home!”

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Posted 3 months ago

Hi Bryn, Thank you for the kind words about our products. We apologise for the inconvience caused by our delivey proccess. The reason customers recieve 24 hours notice is because our fleet of drivers are allocated specific routes the day before and we like to give customers accurate updates. Kind regards, The Panel Company

Posted 3 months ago

“Excellent service as usual, delivery driver very helpfull, kept us up to date on delivery time and helped to carry goods into house. Gvae great advice onhow to stior panels and fitting. 5 star”

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Posted 3 months ago

“Purchased the Charcoal Slat wall panels for a media tv wall, 4 x 600mm panels Ordered on 2nd December, delivered on 11th December. A set of 2 panels were in a sealed box and the other 2 were in bubble wrap. On 16th December started the install, took the bubble wrap off and found as there was nothing layered in-between the panels, the wood faces had scuffed each other also at one end 3 slats had chips missing, was I sent returned/rejected items as were not in the official boxing? The pink grip adhesive worked great as long as you are careful not to get it on the frontside of the black felt. One gripe I had is the porous nature of the finished veneer, when installing my forehead made contact with the panel and left a sweat/grease mark that I cannot remove. Overall the finished affect is impressive and the TV covers the scuff marks.”

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Posted 3 months ago

“Excellent product, really easy to use with great result. Unfortunately the delivery date twas vague and took a long time, then when it eventually arrived not all required products were delivered. Customer services couldn’t care less….sadly unable to recommend due to these issues”

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Posted 4 months ago

“I give a 3 for now as the customer service is not amazing, due to the lack of communication, I am still awaiting my order to arrive. I had to chase them to then being informed that is out of stock and the delivery will be delayed. Obviously would have beign useful to get a notification of this before I start chasing them. As now I need to change all the plans for the work and the handyman that was going to do the work. Hopefully the materials is good 🤞”

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Posted 4 months ago

Good morning Sarah, Thank you for your feedback. We understand your frustration and will speak to the Distributions Manager about your experience as we want to ensure that our customers receive timely updates.

Posted 4 months ago

“Panels have poorly cut top and bottom edges, both required me to trim off as they would be on show, other than that the panel are sturdy, look good and delivery was very quick. Unable to add photos to show as review crashes!”

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Posted 4 months ago

“My first experience of using the panel company was not the best I’m afraid. I had to wait almost 2 weeks for delivery and had to chase twice for a delivery date. When my items arrived, the wrong twins had been sent. My workmen were already working on the room so had to down tools until the correct trims arrived. I was originally told that they would be courier back the same afternoon but later told that it would be the next day. They arrived at 11:30 the following day! The panels were in my hallway and the driver said those trims won’t fit those boards but on check king his paperwork he apologised as they were the correct trims. We were one board short and rang to ask if we could buy just one board. We were told that it was a special order (this was first we’d heard this) and wouldn’t know if it was even in stock for 24 hours. If it was in stock we would need to buy a pack as they are not sold individually. All in all, not a great experience I’m afraid.”

Helpful Report

Posted 4 months ago

Good Morning, I am sorry to hear that your experience did not match expectations. Looking at your order I can see that this is a Vox panel, these panels are called in from a central warehouse but we should have communicated any delays to you. With regards the additional panel you wanted to order. Unfortunately they are sold as a pack of four, we try our best to make that clear on the product listing but I will speak to the web team to ensure this is made as clear as possible. Thank you for your feedback. Regards Panel Company | Customer Services

Posted 4 months ago

The Panel Company is rated 4.6 based on 2,123 reviews