Absolutely shocking service from start to finish (and it's not even finished). I ordered panels and trims adding instructions to send after a specific delivery day because I was on holiday and I like to inspect goods for damage or missing parts as it so often happens these days. They ignored that and sent them anyway. They also missed off the first line of my address so I missed a call from the courier in my street, not knowing where to deliver. By pure chance my daughter was in, saw a driver outside and realised that it might be for me. When I got home, I found there were some trims missing. They apologised and said they'd be sent straight away. I waited and waited... nothing turned up. After few more days wait (and an increasingly impatient customer) they said that the order was delivered and completely ignored my previous email about parts missing being sent out (so that was a lie then). Getting through to customer services is impossible - I gave up after half an hour of being told how important my call is to them. Clearly it isn't. The customer has lost all faith in me now and I have in turn lost faith with these cowboys. I have today requested the missing parts or a refund so I can go buy the parts I need from a proper company and give my customer a massive discount on fitting. In future I'll go to ebay or Amazon etc... somewhere that has the minutest idea about what customer service really is.