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The Panel Company Reviews

4.6 Rating 3,831 Reviews
89 %
of reviewers recommend The Panel Company
Company Reviews Product Reviews
3,310
 Metrics Info
4.6
Based on 3,831 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read The Panel Company Reviews
Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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Kuldip Hunjan
Unverified Reviewer
“I am surprised that till today I have not received my order. I had called there and guess what.. No one is answering the phone. The customer service, Bristol office... Terrible. Am tired of waiting. No Sir!!!”
Helpful Report
Posted 2 years ago
Hi Kuldip - Looking at your order I can see that you placed this on the 12th of May. As per stated on our delivery page & order confirmation delivery can take up to 5-10 working days to arrive, I apologise that you have not been able to get through to the Bristol branch, I have contacted this branch separately and someone will be in touch with you shortly, The Panel Company
Posted 2 years ago
Anonymous
Verified Reviewer
“Terrible, no updates long lead time.”
Helpful Report
Posted 2 years ago
Hi - Having looked into this I can see from your order, that you placed an order for acoustic panels which are on sale as 'pre-order' - this will have been heavily communicated on the site with yourself the check out stage. I have since sent this off to the depot where this order is coming out from and someone will be in touch with you shortly. You can also contact them directly on the below details > E: huddersfield@panelcompany.co.uk T: 0148 424 8718 The Panel Company
Posted 2 years ago
Anonymous
Verified Reviewer
“still has not turned up yet after 2 weeks”
Helpful Report
Posted 2 years ago
Hi - I have had a look into this - the delivery was attempted on Monday 1st May at 13:22hrs. With the premises being a shop our driver said this was closed, and was unable to hand the goods over or leave in a safe place on the attempted delivery. The customer service team have communicated this with you, and you should have received a notification for re-delivery. The delivery is currently with despatch and is being routed for redelivery. Should you need to contact the depot where this order keeps on going out from, please contact them directly on the below details > E: rotherham@panelcompany.co.uk T: 0170 982 8339 The Panel Company
Posted 2 years ago
Anonymous
Unverified Reviewer
“The panels were very cheap looking and they look nothing like they do on the website. Make sure you get a sample”
Helpful Report
Posted 2 years ago
Hi - Thank you for taking the time to leave us a review, I'm sorry to hear that you were not satisfied with the panels you received. The Panel Company is committed to providing high-quality products, and I apologise that we did not meet your expectations in this case. We do provide free samples to help our customers make informed purchasing decisions, and I apologise if this was not communicated to you prior to purchase, however we do make it very clear on our website. If you would like to discuss this further or if there is anything we can do to make things right, please do not hesitate to contact us. The Panel Company
Posted 2 years ago
Anonymous
Unverified Reviewer
“Items still not delivered despite being ordered 2 weeks ago as out of stock with return to stock and delivery date changing multiple times.”
Helpful Report
Posted 2 years ago
Hi - Thank you for leaving a review and I'm sorry to hear that you have experienced delays with your order. The Panel Company is committed to providing efficient and reliable service, and I apologise for any inconvenience caused. We understand that waiting for an out-of-stock item can be frustrating, and we do our best to communicate accurate delivery dates with our customers. However, unforeseen circumstances can sometimes cause delays, and we apologise for any inconvenience this has caused. If you would like to discuss your order further or if there is anything we can do to help, please do not hesitate to contact us. The Panel Company
Posted 2 years ago
Charles
Verified Reviewer
“They take far too long for delivery and when it finally comes it’s wrong, the first delivery came in 3 batches and the last delivery was simply piled up against my front door so I couldn’t open the door. I ordered a pack of trim which was supposed to be in stock 10 days later nothing!”
Helpful Report
Posted 2 years ago
I'm sorry to hear that you had a negative experience with your recent order. It's understandable to be frustrated with delays and errors, especially when you're expecting a particular item or service. Please get in touch with our customer service department to express your concerns so we can come up with a solution for you. The Panel Company
Posted 2 years ago
Anonymous
Verified Reviewer
“Solve the problem with delivery and communication, before request for feedback.”
Helpful Report
Posted 2 years ago
Hi - I can't find any order with your contact details that you have left, would you please get in touch with us on the below details so that we can try to assist you with your concern please? > T: 01484 248 718 E: info@panelcompany.co.uk The Panel Company
Posted 2 years ago
David
Verified Reviewer
“The irony of a mis-picked delivery and a request for feedback.”
Helpful Report
Posted 2 years ago
Hi David - Thank you for taking the time to share your feedback, we ask for reviews from our customers to help us understand what we are and not doing well for areas for improvement, unfortunately in your case human error occurred, I will contact the depot where this order came out from to see what went on here. If you have any further queries or concerns please do reach out to us directly. The Panel Company
Posted 2 years ago
Anonymous
Unverified Reviewer
“Panels delivered were the wrong ones!”
Helpful Report
Posted 2 years ago
Hi - We're sorry to hear that you received the wrong panels. We understand how frustrating it can be to receive an incorrect product, and we apologise for any inconvenience this may have caused. Please contact our customer service team as soon as possible so we can rectify this issue for you. We will work with you to arrange for the correct panels to be delivered as soon as possible, and we will do our best to make the process as smooth as possible. If this has not since been sorted, please reach out to the Huddersfield depot and they will swiftly rectify this for you, contact details can be found below > E: huddersfield@panelcompany.co.uk T: 0148 424 8718
Posted 2 years ago
Gladys Andrews
Unverified Reviewer
“Wrong item delivered despite my saying I did not want an alternative colour to what I ordered. Very unhappy about this Service. Unable to get through on telephone, so am trying to sort by email.”
Helpful Report
Posted 2 years ago
Hi Gladys - I have forwarded this onto the depot where this order came out from, and someone will be in touch with you shortly. You can also contact the designated depot directly on the following details > E: rotherham@panelcompany.co.uk T: 0170 982 8339 The Panel Company
Posted 2 years ago
Anonymous
Unverified Reviewer
“Panel and trim arrived with no adhesive , what good is that? 2 weeks later still no adhesive after emailing to get delivery date Still no reply Useless”
Helpful Report
Posted 2 years ago
Hi - I'm sorry to hear that you've had a negative experience with the adhesive you ordered. It's understandable to be frustrated when the adhesive that should have been included was missing, and it's disappointing to hear that you have not received a response to your inquiry about the delivery date, so apologies for this. I have immediately sent this to the depot where this order came out from and someone will be in touch with you very shortly, to get this resolved for you. You can also contact the depot directly on the below details > E: bristol@panelcompany.co.uk T: 0117 244 1999 The Panel Company
Posted 2 years ago
Anonymous
Verified Reviewer
“Disappointing experience. Poor Customer service and even worse delivery! Whilst I fully understand that the delivery details clearly state that delivery is between 5-10 business days, what they actually mean is 10 days. Again, fair enough, but when, after 6 days of hearing nothing at all - just that they had got my order and had my money, and after no-one bothering to answer the phone at the Bristol branch, I emailed (twice) asking for confirmation of any delivery date - not too much to ask! I got an email "Your order is not scheduled as of yet. As soon as your delivery time is scheduled you will be notified" and detailing that I would receive a text the day before delivery with a 1 hour delivery window. Be home or miss out! Text duly arrived on day 9 at 16:30 saying my delivery would be next day between 10:30 & 11:30. Great! Arranged for someone to be in. At 05:23, yes that's 23 minutes past 5 in the morning on day 10 another text message arrives stating delivery time would now be between 8:00 & 9:00. I have to say, utterly pointless sending these texts when the driver shows up at 07:38 anyway! Poor experiece!”
Helpful Report
Posted 2 years ago
I'm sorry to hear about your disappointing experience with our company. We take customer satisfaction very seriously, and it's clear that we fell short of our standards in this case. We apologise for the delay in communication and for the confusion around the delivery schedule. We understand how frustrating it can be to wait for a delivery without any updates or confirmation of a delivery date. We also apologise for the inconvenience caused by the early morning text message, which must have been disruptive and confusing. We do however allow for deliveries to be left in a safe place if no one is going to be in on the designated delivery date. We appreciate your feedback and will use it to improve our service in the future, all feedback is taken seriously and we will be connecting the Bristol depot to see what happened here, as it certainly isn't the standard we aim for. If you have any further concerns or questions, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to provide you with a better experience in the future. The Panel Company
Posted 2 years ago
Anonymous
Verified Reviewer
“2 weeks later, I still haven't received my order”
Helpful Report
Posted 2 years ago
Hi - I do apologise about the delay in getting your order to you. I have since contacted the depot where this order is coming out from and someone will be in touch with you very shortly. If you want to get in touch with the depot please use the following contact details > E: bristol@panelcompany.co.uk T: 0117 244 1999 The Panel Company
Posted 2 years ago
Anonymous
Unverified Reviewer
“Delivery between 5-10 working days, ordered 9th March and still not delivered!!”
Helpful Report
Posted 2 years ago
Hi - I do apologise that you still have not received your order, I have sent an email to the depot where this order is coming out from and someone will be in touch with you shortly. The Panel Company
Posted 2 years ago
Anonymous
Unverified Reviewer
“Panels ordered 6th March, over two weeks ago and not received as yet. Customer Service not answering the phone.”
Helpful Report
Posted 2 years ago
Hi - I have looked into this and your order is out for delivery on one of our own vans today between 4-5pm, if you have any questions please email us at info@panelcompany.co.uk or call us on 01484 248 718, The Panel Company
Posted 2 years ago
Anonymous
Unverified Reviewer
“Shocking customer service. When I ordered my panels I was given a delivery date. On the day of delivery recieved a message saying van broke down so delivery was re-arranged to a following week on Monday. No delivery recieved and no call or message explaining why. I had to call myself to find out what is happening, again I was given a new date which I didn't agree with as I wasn't gonna be in, this date wasn't optional and I couldn't change the date. 1 panel arrived broken. This put my project days behind a schedule. Won't be using again.”
Helpful Report
Posted 2 years ago
We regret to inform you that one of our vans experienced a breakdown on the day of your scheduled delivery. Despite our best efforts to maintain our vehicles, such incidents can occasionally occur and are beyond our control. We apologize for any inconvenience this may have caused you. Our system is designed to send out delivery time slots the night before, which is why you did not receive any notification earlier. As per our terms and conditions, we always advise customers to inspect their products before arranging any fitting services. Should you have any further inquiries or wish to discuss this matter in more detail, please do not hesitate to contact us at 01484 248 718. Our customer service team will be more than happy to assist you. Thank you for your understanding. Best regards, Panel Company
Posted 2 years ago
Mr Pritchard
Verified Reviewer
“Bought panels on the 27th Feb its 15th March and still no delivery and still no contact. I have phoned them twice and sent emails with no response avoid this outfit.”
Helpful Report
Posted 2 years ago
Hi - I sincerely apologise that you have not received your delivery yet, I have launched an investigation into why this is the case, and the depot where your order is coming out from will be in touch with you shortly, The Panel Company
Posted 2 years ago
Lee
Verified Reviewer
“The panels are very cheaply made and poor quality”
Helpful Report
Posted 2 years ago
Hi Lee - We're sorry to hear that you're not satisfied with the quality of our panels. We take our customers' concerns seriously and we would appreciate it if you could provide us with more information about the issues you've experienced. Please reach out to us directly with more information about the problems you've experienced, and we'll do our best to find a satisfactory resolution. You can call us on on 01484 248 718 or email us at info@panelcompany.co.uk We take pride in the quality of our products, and we're disappointed to hear that our panels did not meet your expectations. We would like to investigate the matter further and see if we can find a solution that works for you. The Panel Company
Posted 2 years ago
Adam
Unverified Reviewer
“So far I am not impressed at all. I haven't ordered from shower panels before. So far I've been charged £15 shipping when it should have been free. After 10 days of no communication they ignored 2 emails questioning the shipping charge. On calling them I have been told the delivery is scheduled for this Monday, luckily the chap read out the postcode as this was completely wrong, so would never have got to me. Incidentally the postcode was correct on the order, just not the delivery address. I have no confirmation of the delivery as described in their delivery terms. Really poor and I am not likely to reorder panels from this firm again based on this experience. The £15 was refunded promptly after I called on the phone, but no apology given for ignoring the 2 emails.”
Helpful Report
Posted 2 years ago
Hi Adam - We're sorry to hear about the negative experience you had with our service. We apologise for the confusion and inconvenience caused by the shipping charge and incorrect delivery address. We take our customers' concerns seriously, and we're disappointed to hear that your emails were not responded to promptly. This is not the level of service we strive to provide, and we apologise for any frustration this may have caused. We're glad to hear that the shipping charge was promptly refunded after you contacted us by phone. We understand that this does not excuse the poor communication and lack of confirmation of delivery. We appreciate your feedback and will use it to improve our service. If you have any further question please do reach out to us via email at info@panelcompany.co.uk or call us on 01484 248 718, The Panel Company
Posted 2 years ago
Simon
Unverified Reviewer
“Very disappointed. 10mm silver trim is just white trim with very badly applied silver sticky tape. Looks like a child has made it- rubbish.”
Helpful Report
Posted 2 years ago
Hi Simon - I'm sorry to hear that you are disappointed with your purchase. It's understandable that you expected a higher quality product, and it's disappointing to receive something that doesn't meet your expectations. If you haven't already, I recommend contacting us on 01484 248 718 OR email us at info@panelcompany.co.uk to express your concerns and so that we can offer a solution or replacement. Sometimes, mistakes can happen during the production process, and it's important to give us the opportunity to make things right. Again, I apologise for any inconvenience this has caused you and hope that the issue can be resolved to your satisfaction. The Panel Company
Posted 2 years ago
The Panel Company is rated 4.6 based on 3,831 reviews
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