The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.61

4.6 Rating 4,563 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 4,563 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 7th October 2025

Anonymous

The Panel Company 5 star review on 5th October 2025

Rob Padfield

The Panel Company 5 star review on 2nd October 2025

Aldin Alic

Michael Baker

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No next day delivery as forgot to put on van. Still waiting a week later. Plumber and electrician had to cancel so cannot move into our new property on Friday. Promised 2nd attempt would be early in week now Wednesday”

Helpful Report

Posted 1 year ago

Good Afternoon, Please accept my apologies for not matching your expectations, could you please contact customer services and we will do everything we can to your order to you in good time. You can reach our customer services team via... T: 01709 828339 E: info@panelcompany.co.uk

Posted 1 year ago

“Ordered wall panels for a headboard, paid for them, waited and waited. No cantact from The Panel Company, I had to contact them after a week, to be passed on to another warehouse who did not phone back. I was eventually informed they were out of stock and I was given a full refund. I then purchased the exact same panels from a different company, saved about £100 and received them the very next day. Took less than an hour to install, so the items were exactly right for me. Very disappointed.”

Helpful Report

Posted 2 years ago

Good Afternoon, May I apologise for the customer service you received. We take great pride in our customer services and it really matters to us so to read about your experience is disappointing. When ordering an upholstered panel we have to request them from a central warehouse and this can impact the lead time BUT we should have communicated this to you at every stage. I have requested further details from the branch that was dealing with your order and we will do everything possible to ensure we improve our internal systems. Thank you for letting us know.

Posted 1 year ago

“I ordered on line and it said it would be 4 to 5 days and I would recieve 24 hours notice .3 days later I recieved a message at around 6 am to say the would arrive that day at 9 p.m I was in work so had to wait and give up when they had not arrived by 9.30 .Aneubour took them in saying they arrived after 10 am .I will not be recommending your company as I lost 2 hours pay for nothing”

Helpful Report

Posted 2 years ago

Good Afternoon, We do apologise for any inconvenience caused. Looking at your order, a text message was sent to a landline number the day before delivery and this would have offered advance notice. We operate an automated delivery notification system from the time of the last delivery and in this instance it didnt calculate your delivery window accurately as your order was delivered at 09:53 Our customer delivery experience is very important to us and I have relayed the issues you experienced to the relevant distribution hub.

Posted 2 years ago

“When I placed my order online it quoted the order timings including the delivery date 26-28/09/23. When I had heard nothing on these dates I called & was told they couldn’t give me a delivery date until the panels were in stock & they didn’t know when that would be as it was a special order. I didn’t know it was a special order & if I had I would’ve chosen a different product or shopped elsewhere as my kitchen fitter was waiting for the panels to finish the job. I have emailed & called again & was told a delivery date (nothing confirming by email or anything) but I will wait & see what happens! When ordering I would suggest calling first to check what you want is in stock and confirm a delivery date - if they will give you one!”

Helpful Report

Posted 2 years ago

“The panels is very nice I like them . But delivery is terrible ...drivers just left them outside my house and drove away in the early morning. Did not even rang the door bell or call me. NOT GOOD ! THATS WHY I GIVE REVIEW 1 STAR ONLY!”

Helpful Report

Posted 2 years ago

Hi - We are very sorry about any inconvenience this may have caused. Usually, you would receive a message the day before delivery stating a 2-hour time slot in which panels will be delivered. I will contact the branch that dispatched your order to get to the bottom of this.

Posted 2 years ago

“Need to get some customer service training.told drivers check orders 1 line of 3 off sent 3 different items.wrong items delivered told that could never happen as driver check every order and was trying to put blame on customer.will not use again.”

Helpful Report

Posted 2 years ago

Hi- We are very sorry about any inconvenience this may have caused. I will contact the branch that dispatched your order to get to the bottom of this.

Posted 2 years ago

“This company are the worst I have ever had thd misfortune to purchase from. They supplied panels which initially were forklift damaged abd could nit be used. Admittedly they sent replacements without any difficulty, however they arrived sun faded and stained and again also could mot be used. To add further insult to injury I mow have to arrange transport so that I can return them to the depot before they will issue a refund. Utterly disgusted there are other panel suppliers, save your time andmoney and shop elsewhere seriously.”

Helpful Report

Posted 2 years ago

“Worst experience, delayed the order for two weeks. Then customer service gentleman asked for 3rd week to deliver the order but i cancelled the order and asked for refund. Each time i had to call to the customer service on the promised day for estimated time of delivery but they seem to have no information.”

Helpful Report

Posted 2 years ago

Hi Tarq, we are sorry about any inconvenience this may have caused. I have contacted the Rotherham branch that dispatched your order and there was a stocking issue with panel you ordered which you were made aware of. When delivering we discount weekends which is way the delivery may have seemed longer than you expected.

Posted 2 years ago

“I was extremely disappointed with the quality of the panels delivered this time, which I would not have been able to use in the bathroom as I had previously. Whilst there were problems previously I had enough panels to avoid the problems because I over ordered. This time there were a lot of marks on both panels. The lack of close scrutiny in the place that I have used the latest panels means I was able to use them. I would not otherwise. This was after the wrong panels were delivered initially. The colour of the back of the panels has also changed. I would not expect such poor products.”

Helpful Report

Posted 2 years ago

Hi Hazel, We do apologise in regards to the board being different unfortunately since you ordered your last products, the supplier source for this product has since changed, when this happens we do update our samples department to ensure that the correct product is sent out and ensure the customer is happy with the product. With a more than 1 year difference between your orders we can’t be certain the product is going to be exactly what you ordered previously. If such time surpasses since your previous order we would recommend ordering a sample to ensure you are still happy with the product.

Posted 2 years ago

“They made me wait 2 weeks for an order I placed and when I called them to chase it up they said it would be delivered on a certain date only to then be called the day before delivery to be told there is no stock of that item! Hence to say I will not be using this company again.”

Helpful Report

Posted 2 years ago

“I have recently, about 2 weeks ago accidentilly ordered some materials, and cancelled them before they were dispatched. I received an email confirming the cancellation. It has been 10 days since then, 12 phone calls later and several emails, but yet, NO REFUND! I would suggest you make double sure before bying anything from this company!”

Helpful Report

Posted 2 years ago

Hi Steve, our system states that your refunds have been successful, maybe try checking again on your end. We are very sorry about any inconvenience this may have caused.

Posted 2 years ago

“Terrible company, Messed me around big time and didn't turn up to deliver product.”

Helpful Report

Posted 2 years ago

Hi- We are very sorry to hear you weren't satisfied with your experience at The Panel Company. If there is anything we can do to get to the bottom of this we would be more than happy to help.

Posted 2 years ago

“Was refurbishing the bathroom in my rental property and set up an account which included the delivery address. My landlady then logged into the account to purchase the wall panels. 3 weeks later the panels arrived at my landlady’s address and not the delivery address. I complained about this, and when I then logged into the account I discovered the original delivery address had been removed. I then organised a courier to collect the panels and deliver them to the correct address. However when I unpacked the panels I noticed two of them were damaged. When I complained, I was informed that any damages have to be reported within 24 hours of receiving them. Absolutely terrible customer service”

Helpful Report

Posted 2 years ago

“I have ordered twice from this company and both times they called me a week before ( yes it took a week to deliver my order) the delivery date to confirm my order and delivery day and both times only half the order arrived. If you are a serious trades person and want your materials for a job to all arrive on time then don’t bother with this company, they will let you down.”

Helpful Report

Posted 2 years ago

Hi Andre - I do apologise that you have had bad experiences on both occasions you have placed an order with us, this is not the customer service we strive for and we have fell short in your case, I have addressed this with the depot and someone will be in touch with you shortly. Just to touch on the point where you have mentioned about our delivery service taking a week - we do advise that delivery can take up to 4-7 working days, this is also mentioned in every single confirmation email once and order has been placed. The reason why delivery can take up to 4-7 working days is down to the fact that we deliver all of our customers orders on our own fleet of vans to avoid damages & missing parcels that come with shipping out via courier service. The Panel Company

Posted 2 years ago

“really poor colour match between panels from same batch, make sure you fully check prior to install, have attempted to contact the panel company but yet to hear back, will now need to have to put right by purchasing new panels and have reinstalled”

Helpful Report

Posted 2 years ago

Hi - Thank you for bringing this to our attention, as I understand the customer service team has since been in touch with you, if you have any further questions please do get in touch with us, The Panel Company

Posted 2 years ago

“Absolutely shocking experience. Sent me wrong item then I was charged £15 collection fee for them to collect it plus another 20% restocking fee. Never ever again.”

Helpful Report

Posted 2 years ago

Hi Vaidas - I have been in touch with the depot where this consignment came out from and you were in fact sent the right panel, just because you didn't like the panel does not mean that we sent you the wrong panel, we always strongly advise our customers to order samples prior to purchase to ensure complete satisfaction. I believe the depot have since been in touch with you to resolve this issue and deducted the collection charge for you, and will be bringing you some samples too. If you would like to discuss this further please do reach out to us on the below contact details > t:01484 248 718 e: info@panelcompany.co.uk The Panel Company

Posted 2 years ago

“Failed to meet the declared delivery time. Called me 4 days after taking payment to say that I have to wait for another 4 weeks. Prior to this call another member of staff contacted me to say that that the trim I ordered was wrong for the board and swapped it for another one with my approval. The trim was delivered by a third party but because I cancelled my order they had to come and collect it. It would have been OK if they didn't turn up at 7:30am. Refund was issued quick with no questions asked. Looks like the staff know the product but the operation is not synchronised between different departments, depots and third parties, as a result the customer does not get what they were promised.”

Helpful Report

Posted 2 years ago

Hi Andriy - Firstly, we understand that the delay in meeting the declared delivery time was highly disappointing. We sincerely apologise for the inconvenience caused by the unexpected four-week extension. We acknowledge that this communication should have been made in a more timely manner, and we are actively working on improving our internal processes to ensure better synchronisation between different departments and depots. Regarding the issue with the branded ShowerWall trim, we appreciate your understanding and approval for the swap that was suggested by our staff member. However, we understand that the subsequent cancellation and the early morning pickup by the third party caused further inconvenience. We apologise for the inconvenience caused by the timing of the collection and will make sure to communicate your feedback to the relevant parties involved. We are glad to hear that your refund was issued promptly and without any complications. While we aim to deliver a seamless experience from start to finish, we understand that mistakes can happen. We appreciate your understanding and patience throughout this process. We hope that you will give us another opportunity to serve you in the future. Please don't hesitate to reach out to us directly if you have any further questions or concerns. Your satisfaction is of utmost importance to us, and we are committed to making improvements based on your feedback. The Panel Company

Posted 2 years ago

“Unable to provide the number of panels I needed in an acceptable time frame, not waiting a month plus. Or increase the size of the panels at an extra cost to me.”

Helpful Report

Posted 2 years ago

Hi Jill - Apologies that we couldn't get the panels out to you straight away, having looked into this I can since see you have been fully refunded, however if you would like to get in touch with us to discuss this further please contact us on the below details > E: info@panelcompany.co.uk T: 01484 248 718 The Panel Company

Posted 2 years ago

“Very slow delivery. Used another company for my next order, arrived within 48 hours.”

Helpful Report

Posted 2 years ago

Hi - Thank you for taking the time to leave us a review, the reason why our delivery takes a little longer is because we deliver all of our orders on our own vans to avoid damages & missing parcels that come with shipping out via courier service, hence giving our customers a better overall experience. If you would like to get in touch with us to discuss this further, please contact us on the below details > e: info@panelcompany.co.uk t: 01484 248 718 The Panel Company

Posted 2 years ago

“Not impressed at all. Firstly the majority of the panels delivered were completely wrong resulting in replacements sent four days later. When they did arrive the fitter then had to work around damage to some of them on the edges, which must have been caused by lack care in storage or transportation. Even the parts to help fit the panels were scuffed . Overall not as comparable or apparently damage resistant as other panels I or the fitter have used previously from other competitors .”

Helpful Report

Posted 2 years ago

Hi - I do apologise about the experience you have had with our company, it certainly sounds as if you have had a very unfortunate experience, as this is not the quality we strive for and would like to make this better for you. If you could get in touch with our main customer service team they will be able to come up with a satisfactory resolution for you, below are contact details > e: info@panelcompany.co.uk t: 01484 248 718 The Panel Company

Posted 2 years ago

The Panel Company is rated 4.6 based on 4,563 reviews