The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.62

4.6 Rating 6,307 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 6,307 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 26th August 2026

Drucilla Nelson

478

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Panels arrived in good condition but missing one piece of edging trim of the order. Panels also don't completely pull in together equally on the tongue and grove leaving a slight gap in the middle.”

Helpful Report

Posted 1 year ago

Hi, We sincerely apologise for any inconvenience this may have caused. We kindly ask that you contact our customer service team directly at 01709 828339 or via email at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 1 year ago

“Samples orders came very quickly but when tried to order from the local store they didn’t want to take an order stating that the other branches wanted the stock I wanted Bought exactly same product locally and cheaper”

Helpful Report

Posted 1 year ago

Hi Chris, We sincerely apologise for being unable to fulfil your order during your recent visit to our store. Unfortunately, the slat panels you wanted had been sold and allocated to our other branches to fulfil customer orders. We completely understand that you may not have wanted to wait for a restock, especially after taking the time to visit us, and we apologise for the inconvenience this may have caused. Kind regards, The Panel Company

Posted 1 year ago

“Well it's interesting being asked to write a review when I haven't received my goods. I ordered 2 packs of wall panels on 28th January and today 4th February I still haven't received them. Interestingly I emailec DIY panelling just today to ask where they were and received a review request on return. So here it is!!!”

Helpful Report

Posted 1 year ago

Hi Joni, Thank you for bringing this to our attention. You received an automated email requesting a review of the samples that were marked as delivered on 23rd January. If you have experienced any issues with your order, please do not hesitate to contact us directly so that we can resolve this for you. You can reach us on 01709 828339 or via email at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 1 year ago

“the picture of your product on line is mis leading”

Helpful Report

Posted 1 year ago

Hi Lilchand, We're sorry to hear that you were disappointed by your order. If you have any specific questions or concerns, please don't hesitate to reach out to us via email at info@panelcompany.co.uk. We welcome any further feedback and would love the opportunity to address any issues or make things right for you. Kind regards, The Panel Company

Posted 1 year ago

“Panels ordered were completely wrong colour to what was advertised online. I wanted white panels and was delivered dark grey.”

The Panel Company 1 star review on 28th January 2025

Helpful Report

Posted 1 year ago

We’re sorry to hear that you’re unhappy with your order. I’ve passed this on to our customer service team. If you need any further help in the meantime, please feel free to reach out to us at.

Posted 1 year ago

“Not happy, still have not received our panels which are required urgently.”

Helpful Report

Posted 1 year ago

Hi Kerrie, We sincerely apologise for the delay and any inconvenience caused. After reviewing our system, we can confirm that your panels were delivered this morning. We hope everything is now to your satisfaction, but if you have any further questions or concerns, please don’t hesitate to get in touch with us on 01709 828339. Kind regards, The Panel Company

Posted 1 year ago

“Terrible experience, they assigned my online order to a branch that didn’t have stock of the item I had ordered, I waited for an internal stock transfer, then delivery arrived, one panel was different to the rest, told customer services, waited for another internal stock transfer, delivery to me, delivered the wrong replacement item, told customer services again, no response, I followed up again, no response, eventually 3 weeks later a panel arrives at my house, no communication, no apology, 2 months later I can start the job. I think I’ll be avoiding in the future”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback, and please accept our sincerest apologies for your experience. While we generally keep large quantities of stock at each branch, high demand for the panel you ordered at our London distribution centre meant a stock transfer was necessary, and we fell short in keeping you informed. Sending the wrong panel and the subsequent delay in resolving this was unacceptable, and we deeply regret the inconvenience caused. Relevant managers and our operations team will investigate this to ensure it doesn’t happen again. We appreciate your patience and are committed to improving. If we can assist further, please feel free to contact us directly on 01709 828339. Kind regards, The Panel Company

Posted 1 year ago

“The product is ok, but the items were delivered way later than what they were supposed to”

Helpful Report

Posted 1 year ago

Hi Jaime, Thank you for bringing this to our attention. We sincerely apologise for the delay and any inconvenience caused. Your order should have arrived within 4-7 working days, and we regret that this was not the case. Please be assured that we will share your experience with our Logistics Department for further review. Kind regards, The Panel Company

Posted 1 year ago

“Delivered the wrong items. Made me wait a week for collection. Staff argued saying drivers don't want to divert off their route to do 1 job 200 miles away. Then he argued again saying drivers have to stick to the route planned. No thought for people expecting collection returns and new delivery around work commitments. Rude staff from Dorking office. After lots of e mails, arguments and demands , I got the 2 panels collected from my front lawn as the driver was 2 hours later than scheduled. Rubbish service. Had my refund. Had a random apology from an assistant manager. Not good enough. Won't recommend or shop here again.”

Helpful Report

Posted 1 year ago

Hi, We sincerely apologise for the mix-up with your order and for the inconvenience caused. We understand that your experience did not meet the high standards of customer service we aim to provide, and for that, we are truly sorry. As we operate our own delivery vans, rather than relying on a third-party courier, our drivers' routes are pre-planned. While we always try to accommodate our customers by providing time slots, we apologise for any inconvenience caused during the collection process. Your feedback is important, and we will ensure your feedback and experience is shared with our Logistics Department for further review. Kind regards, The Panel Company

Posted 1 year ago

“Don’t deliver in the time frame they say they will. Also said on website if we do collection it will be ready within 2-4 days but it’s been nearly 2 weeks and still not ready to collect. Won’t be ordering from here again”

Helpful Report

Posted 1 year ago

Hi Khadija, We sincerely apologise for any inconvenience caused and have sent you an email to confirm the pickup of your order. Kind regards, The Panel Company

Posted 1 year ago

“Got the order wrong twice and it has cost me a days wages and mileage to return to a job.”

Helpful Report

Posted 1 year ago

Hi Andrew, We deeply apologise for the delay with your order, which was due to a mislabel and restock time. We fully understand how frustrating this has been, particularly as you had already made arrangements with contractors. Please accept our sincerest apologies for any inconvenience this has caused. We truly regret the disruption and want to assure you that we offered next-day delivery to resolve the issue as quickly as we could. Your experience is important to us, and we are genuinely sorry for the impact this has had. Kind regards, The Panel Company

Posted 1 year ago

“Took over 4 weeks to deliver. The tounge on the panels are really rough and the quality is not brilliant. Customer service was awful nobody really cares. We will call you back, never happens”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We’re sorry to hear you weren’t happy with your experience. Our records show that delivery was attempted, but we were unable to complete it as no one was available and the contact number provided was unreachable. We apologize for any inconvenience caused and will review this internally to ensure we improve both our communication. The Panel Company

Posted 1 year ago

“Bought a sample to see if it was a product I could work with. The product eventually turned up, and it was chipped from where it had been cut, probably by a blunt circular saw blade. If the company cares so little about the quality of its samples, then they're not a business I will be spending my money with. I recommend you order a sample for yourself before committing to a hundreds or thousands order, so you know the quality you're going to get. There are, after all, many other tile suppliers.”

Helpful Report

Posted 1 year ago

Hi Martyn, We sincerely apologise for the inconvenience caused by the delay and the damage to your sample. Great pride is taken in our sample production, with a large department dedicated to ensuring they meet the highest possible standard. The Royal Mail postage service is used for samples, and unfortunately, we cannot control any damage that may occur during transit Please know that, aside from samples, we do not rely on third-party couriers and have our own fleet of delivery vans and drivers. Kind regards, The Panel Company

Posted 1 year ago

“The quality of the panel is very poor, it chips easily and the colour on the panel comes off it just a really bad material it arrived with some of the painting was already chipped and the issue was not resolved”

Helpful Report

Posted 1 year ago

Hi Ara, We sincerely apologise for the inconvenience caused and understand that you are currently emailing with our customer service team about the situation. Please be assured that we are committed to finding the best resolution for you. To assist you more efficiently, we kindly request that you contact us directly on 01322 476111 at your earliest convenience. We truly appreciate your understanding and look forward to resolving this matter swiftly. Kind regards, The Panel Company

Posted 1 year ago

“Bad quality. Would not recommend”

Helpful Report

Posted 1 year ago

“Ordered from them delivery took longer than expected, sent different out to what I ordered which meant I had no bathroom over Xmas won’t order from them again”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience. We’re truly sorry to hear about the issues you faced with your order and the inconvenience it caused, especially over the holiday period. We aim to provide our customers with a seamless experience, and it’s clear we fell short on this occasion. Delays and errors are not reflective of our usual standards, and we sincerely apologise for the impact this had on your plans. The relevant store will be made aware of your experience to ensure it does not happen again.

Posted 1 year ago

“Entirely wrong product sent!”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for bringing this to our attention. We sincerely apologise that you received the incorrect item and for any inconvenience this may have caused. Could we kindly ask you to contact us directly so that we can resolve this matter - 1709 828339. Kind regards, The Panel Company

Posted 1 year ago

“Fail to deliver. No communication unless you call them. Awful customer care. There just agents to a third party supplier.”

Helpful Report

Posted 1 year ago

Dear Mrs Wheatley, We sincerely apologise that your order has not arrived within our standard delivery window of 4–7 working days. Our operations include five large warehouses across the UK, each holding substantial stock. Occasionally, when an item is unavailable at the store processing the order, it may need to be transferred from another branch, which can sometimes lead to unexpected delays. Whilst we endeavour to meet our delivery timelines, we regret that our communication on this occasion fell short of expectations. We fully understand your frustration, and to resolve this matter promptly, our London branch will be in touch with you as soon as possible to provide a solution. Thank you for your patience and understanding. Kind regards, The Panel Company

Posted 1 year ago

“Order Taken 5/12/2024 , 13/12/2024 recieved text Quote, Your delivery from the panel Company is planned between 11.15 and 12.15 december 16th , thank you for your order . 16th December 2 pm no delivery , called main office , you have recieved your delivery , replied no i have not, it says you have , searched every where no delivery called back , contact local depot. Local depot customer services , i will call driver, 3.30 pm after no contact called back, custermer services cant get intouch with there own driver. Customer services , customer services assured me she will no whats going on first thing in the morning. 17th december the day promised to strart the job for a client, Customer services who promised to ge back to me no contact , called 11am customer services told me apparently there was never going to be a delivery, as ther was no stock . What the ? , Coost to us 1 days labour waiting for delivery and more importantly 1 client to value of £1200.00 bathroom refit and even more importantly a stain on our character, dont trust this company.”

Helpful Report

Posted 1 year ago

Hi Kelvin, We sincerely apologise for the miscommunication and inconvenience caused by the delay. We regret that your experience did not meet the high standards of customer service we strive to provide, and understand your frustration. We will make sure your feedback is communicated to the relevant departments for further review. Kind regards, The Panel Company

Posted 1 year ago

“Unfortunately this score is due to several reasons. Firstly I purchased panels through b and q. The delivery date changed twice and annual leave was wasted waiting for the board to turn up. The first time this was cancelled I wasn’t even informed and had to ring to find out what was going on. I then needed an extra board. Delivery was supposed to be between 4-7 days. After 9 days without hearing anything I had to call to find out a delivery day. I then took another annual leave day off work, a board arrived but it wasn’t the correct one. Rang the office straight away and the apology I got was more of an after thought than a forthcoming apology. On this call I didn’t even get a we will call you to resolve the issue and agree a new delivery date. I just received a message stating it would be delivered on 25th Nov. I received the message on 22nd so my wife then had to take an annual leave day. All in all it has cost an extra 2 days annual leave out of our yearly accounts. Wasted time and just an all round headache while trying to complete a bathroom. I wouldn’t feel so aggrieved if the communication had of been better but it was so poor”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. I’m very sorry to hear about the issues with your order and the inconvenience caused. We recognise the frustration caused by the delivery delays, incorrect product, and poor communication. This is not the standard of service we aim to provide. We are reviewing our processes to ensure better communication and stricter checks on deliveries moving forward.

Posted 1 year ago

The Panel Company is rated 4.6 based on 6,307 reviews