The Panel Company Reviews

4.6 Rating 5,289 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 5,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

Write Your review

Tell us how The Panel Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Panel Company 5 star review on 18th February 2026

463

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got lost didn’t deliver and still hasn’t been delivered”

Helpful Report

Posted 2 years ago

Hello, Please accept our sincere apologies for the delay with your delivery. Can we kindly request that you call our customer services on 01709 828339 and we will look into this immediately for you. Kind regards The panel Company

Posted 2 years ago

“Panels ordered 30/1/24. No communication received regarding delivery by 8/2/24 so I emailed Bristol. I received an answer within an hour stating that these panels are delivered direct from manufacturer, and I was given a delivery date for 16/2/24. This raises two questions; if the delivery is direct from the manufacturer and a date can be arranged within an hour, why was this not done when the order was placed to save me having to wait eight days, and then having to chase it; and secondly, if I had not initiated contact how long would I have been kept waiting before someone actually bothered to do something about arranging the delivery? The delivery is due tomorrow, we will see whether that happens.”

Helpful Report

Posted 2 years ago

Hello Doug, Thank you for your feedback and we are truly sorry that you have received such poor service, this is not how we strive to treat our customers. We are also very sorry that you have had no choice to leave us a poor review on reflection. This kind of delay does not usually happen with orders and rest assured we will be investigating this further. Kind regards The Panel Company

Posted 2 years ago

“My items are still yet to arrive - over 12 working days (16 total). After no correspondence after 10, I called to find kut where they were, to be advised they were die to be delivered on Thursday, but that they didn’t know why it was so late. I was given the local depot in Bristol, who too didn’t know why it was so late, and advised they would call me back Monday to inform me why and if it could be delivered earlier - today is Wednesday and still no phone call. Furthermore, the website advises that ‘you will be contacted 24hrs prior to delivery’….with delivery advised to me by phone that it would be Wednesday, I al overdue this prior notification, so I am expecting that my delivery will not be made tomorrow…and will run deep into the 3rd week of waiting, maybe even the 4th”

Helpful Report

Posted 2 years ago

Good morning Joshua, Thank you for taking the time to leave your review. Firstly please accept my sincere apologies for the delay with your order. I can see that your order is out for delivery today with our driver, a text message notification is sent the day before however, I can see we have a landline number for you so I'm very if you didn't receive this. I am also very sorry that you did not receive a further telephone call that you requested. Rest assured your customer experience is very important to us and the issues you have raised today will be looked into and raised with the manager of the branch handling your order so we can make improvements. If you require any further assistance please don't hesitate to contact our customer services on 01709 828339 or by email at info@panelcompany.co.uk Kind regards The Panel Company

Posted 2 years ago

“went to the end to buy then £50 delivery…..no way”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We do offer free delivery on order overs over £75 however, there is a £50 delivery charge for any special order items such as "Showerwall". Unfortunately this is a standard delivery charge set by the supplier. We do have alternative solid core panels that we stock if you would like to email for more information at info@panelcompany.co.uk and I would be happy to discuss other options with you. Kind regards The Panel Company

Posted 2 years ago

“Very bad experience,ordered trims arrived in time,but not all was there need them for a job to finish off Called customer services,they advised me to buy from someone one local . Was promised a full refund,didn't get refunded in time had to chease it ,got refund for one trim which was missing,was told why should do a full refund. Paid more to get the missing trim from local supplier,dispet I paid 15 pounds for delivery from you. I believe I am entitled to a full refund and an apology.”

Helpful Report

Posted 2 years ago

Good Afternoon, I do apologise for the missing trim and the inconvenience, I have relayed your comments to the distribution manager. Thank you for flagging this. Regards The Panel Company

Posted 2 years ago

“So far not had my panels delivered and still waiting. Had to call to find out what is happening and got a mixed bag of replies. Hoping they will arrive next week, otherwise I'll want my money back. Experience so far not great I'm afraid.”

Helpful Report

Posted 2 years ago

Hi, We apologise that your customer service experience did not meet your expectations and have responded to this message privately to assist you further. Thank you for taking the time to share your experience so we can take your feedback on board. Kind regards, The Panel Company

Posted 2 years ago

“Product itself (Matt white ceiling boards) was good. Delivery, communication and the fact that the wrong colour surround strip was sent is a different matter and got nowhere with emails to try and get this rectified. Several boards also had damage so lucky that I over ordered”

Helpful Report

Posted 2 years ago

Good Afternoon, I am sorry that we didnt meet your expectations and I will relay your feedback to the customer service manager. With regards the damaged panels and trim, would it be possible to contact our customer services team and we will do everything we can to resolve this issue. You can reach us on... T: 01709 828339 E: info@panelcompany.co.uk Regards Panel Company

Posted 2 years ago

“Where to start so took 15 days to finally arrive it was the lies they told us i rang email or message again so they said my panels was coming Friday the the 12th rang they said damaged ok they was going to Bristol to get more will deliver Monday no delivery sent fb message for them to say they had pm no still waiting emailed then for them to say branch was ringing me still waiting finally hubby phoned and then they said they coming from London 😂finally got today but they really didn’t want to deliver them please bare in mind my husband took a week of work to complete the bathroom had no compensation now he will have to do on a weekend panels lovely but could have got else where even my orders came quicker from china than Huddersfield which is 40mins down the motorway Question below emailed telephone messages”

Helpful Report

Posted 2 years ago

Hi Dawn, Thank you for bringing this to our attention. We sincerely apologise that you were dissapointed by the customer service you recieved and will take this feedback onboard. Kind regards, The Panel Company

Posted 2 years ago

“It cost me £147 to clad a 6ft wall with a 4ftsq window. Some of the cost was window trim which is ver poor quality and I eould say, not fit for purpose. I say this as I've previously used widow trim for tiles which is such a robust product. I accidentally caught the trim whist fitting the sill and it just buckled, it has no strength. If you're asking me if I'd buy it again, it would be no. Although I hope my wall is now more insulated and that was my goal. Also, the front finish is paper thin znd will damage easily. I am sorry to leave this less than positive response but ig was my experience.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review. I am sorry that the product did not meet your expectations. A PVC external corner is robust but it does have its limitations especially if an exposed corner is caught. For a window trim or any high traffic area where the external corner will be exposed to pressure or activity I would recommend an aluminium trim. Regards Panel Company | Customer Services

Posted 2 years ago

“They don't respond to emails. Totally ignored my requests even after mentioning twice that I no longer needed the product as it wasn't delivered on time and I had bought another because I needed to finish doing my wall at a specific timeline”

Helpful Report

Posted 2 years ago

Good morning Priscilla, We sincerely apologise that we did not meet your expectations and will look into this further. We will get back to you as soon as possible and thank you for your patience. Kind regards, The Panel Company

Posted 2 years ago

Hi Priscilla, Thank you for your patience while we looked into this further. We sincerely apologise for the miscommunication when you requested for your order to be cancelled. The reason for the delay was due to an unforeseen technical issue with emails bouncing back from certain email addresses at the time. We understand how frustrating this would have been and sincerely apologise. Kind regards, The Panel Company

Posted 2 years ago

“I never received the order”

Helpful Report

Posted 2 years ago

Good Afternoon, Could you please contact customer services on T: 01709 828339 or E: info@panelcompany.co.uk and we will be able to look into your order and the delivery. Thank you Panel Company

Posted 2 years ago

““Price match promise” Didn’t/Couldn't/Wouldn't price match. Why have a price match promise\Slogan\Advert if you don’t price match promise. Sent round the houses only to be told they couldn’t price match. False trading advert?? Trading standards…”

Helpful Report

Posted 2 years ago

Good Afternoon, We do offer a price match promise but we can only offer this with a like for like product. There are many variations in wall coverings and flooring so in the event of a specification mismatch we wont be able to price match. Regards Panel Company | Customer Services

Posted 2 years ago

“First of all, you took the order, after a few days I had to contact you to ask about it, to be told you had to order it in, then had a wait another week for delivery. On opening the product it was very poor quality and you say it’s a pattern match it’s not, can only be used in one continuous strip, I did write a review when a found this out, but it’s not been published.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for letting us know. I do apologise for the delay in communication, we do have certain lines that we call from a centralised storage and that can add time to the delivery. With regards the product, any brick pattern is a pattern match along the whole length. We do not advise to use a pattern match panel when you are cutting it shorter for a kitchen splashback as the pattern wont repeat. You can use it in a reduced length application but you would need to double the amount of panels for a pattern match. Regards Panel Company | Customer Services

Posted 2 years ago

“Where’s my stuff lol”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for contacting us. Your order is scheduled for delivery tomorrow (16th), you will receive a text notification with your delivery window. Any issues please contact customer services on 01709 828339 Regards Panel Company | Customer Services

Posted 2 years ago

“I was not notified our panels were out of stock and not going to be delivered in time until I rang to see when they would be delivered. This resulted in us having to rush around sourcing panels in stock local to me and thereby cancelling my order with you. Very poor service, would not recommend.”

Helpful Report

Posted 2 years ago

Good Afternoon, May I apologise for the service you have received. Some of our panels have a high turnover of stock so we rely on manufacturers supplying us in good time. On occasions there will be a delay but this should have been communicated to you at every stage. Your experience is not to the standard we expect and I will relay your comments to the branch and distribution manager. Regards, Panel Company | Customer Services

Posted 2 years ago

“We ordered the panels on 3rd October and are still waiting for them”

Helpful Report

Posted 2 years ago

Good Afternoon, With regards your outstanding order, I have contacted the distribution centre managing your delivery and we have had to request stock from central warehouse which has unfortunately caused the delay. We are doing everything possible to get your order delivered to you as soon as we can.

Posted 2 years ago

“No next day delivery as forgot to put on van. Still waiting a week later. Plumber and electrician had to cancel so cannot move into our new property on Friday. Promised 2nd attempt would be early in week now Wednesday”

Helpful Report

Posted 2 years ago

Good Afternoon, Please accept my apologies for not matching your expectations, could you please contact customer services and we will do everything we can to your order to you in good time. You can reach our customer services team via... T: 01709 828339 E: info@panelcompany.co.uk

Posted 2 years ago

“Ordered wall panels for a headboard, paid for them, waited and waited. No cantact from The Panel Company, I had to contact them after a week, to be passed on to another warehouse who did not phone back. I was eventually informed they were out of stock and I was given a full refund. I then purchased the exact same panels from a different company, saved about £100 and received them the very next day. Took less than an hour to install, so the items were exactly right for me. Very disappointed.”

Helpful Report

Posted 2 years ago

Good Afternoon, May I apologise for the customer service you received. We take great pride in our customer services and it really matters to us so to read about your experience is disappointing. When ordering an upholstered panel we have to request them from a central warehouse and this can impact the lead time BUT we should have communicated this to you at every stage. I have requested further details from the branch that was dealing with your order and we will do everything possible to ensure we improve our internal systems. Thank you for letting us know.

Posted 2 years ago

“I ordered on line and it said it would be 4 to 5 days and I would recieve 24 hours notice .3 days later I recieved a message at around 6 am to say the would arrive that day at 9 p.m I was in work so had to wait and give up when they had not arrived by 9.30 .Aneubour took them in saying they arrived after 10 am .I will not be recommending your company as I lost 2 hours pay for nothing”

Helpful Report

Posted 2 years ago

Good Afternoon, We do apologise for any inconvenience caused. Looking at your order, a text message was sent to a landline number the day before delivery and this would have offered advance notice. We operate an automated delivery notification system from the time of the last delivery and in this instance it didnt calculate your delivery window accurately as your order was delivered at 09:53 Our customer delivery experience is very important to us and I have relayed the issues you experienced to the relevant distribution hub.

Posted 2 years ago

“When I placed my order online it quoted the order timings including the delivery date 26-28/09/23. When I had heard nothing on these dates I called & was told they couldn’t give me a delivery date until the panels were in stock & they didn’t know when that would be as it was a special order. I didn’t know it was a special order & if I had I would’ve chosen a different product or shopped elsewhere as my kitchen fitter was waiting for the panels to finish the job. I have emailed & called again & was told a delivery date (nothing confirming by email or anything) but I will wait & see what happens! When ordering I would suggest calling first to check what you want is in stock and confirm a delivery date - if they will give you one!”

Helpful Report

Posted 2 years ago

The Panel Company is rated 4.6 based on 5,289 reviews