The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.61

4.6 Rating 4,644 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 4,644 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 22nd October 2025

462

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order samples which were good and arrived quick enough but sent an email with a simple query before I placed an order and not heard back.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to leave your review. We are pleased to hear that you are happy with your samples and that they arrived promptly. We are sorry to hear that your enquiry hasn't been answered. Our customer service team are very dedicated and are happy to answer any questions you have. We will arrange for our customer service team to contact you immediately. Kind regards, The Panel Company.

Posted 2 weeks ago

“Delivery is up to 7 working days.. spoke to customer service to see if this could be sped up, they said they would call me back never did.”

Helpful Report

Posted 4 weeks ago

Hi Jay, We’re sorry that our customer service team was unable to allocate an earlier delivery slot for your order and that you did not recieve a phone call. Our team has since been in touch via email to explain that while we couldn’t bring the date forward your order has been placed on standby in case an earlier delivery slot becomes available. Please note that our deliveries can take up to 7 days as we operate our own fleet of vans rather than using third-party couriers. This allows us to maintain greater control over the quality of service, though it does mean that delivery routes are planned in advance. If there’s anything further we can assist you with, please don’t hesitate to contact us directly at info@panelcompany.co.uk

Posted 4 weeks ago

“Different colour every time despite ordering the same colour & code.”

Helpful Report

Posted 4 weeks ago

Hi, We sincerely apologise that your order did not meet your expectations. We kindly ask that you contact us directly at info@panelcompany.co.uk so that we can assist you further and resolve the matter. Please note that variations between different production batches are common across many types of wall coverings, including tiles, wallpaper, and PVC panels. This is standard industry practice and applies regardless of the manufacturer or supplier. Kind regards, The Panel Company

Posted 4 weeks ago

“Ordered easipanel products. Items showing in stock with a week delivery. 10 days later nothing. Complained. Complained again. Delivery rescheduled for a few days later. Items arrive damaged, box opened - clearly a customer return you’d sent to me. Didn’t complain, won’t use again.”

Helpful Report

Posted 1 month ago

Hi Paddy, We sincerely apologise that your panels arrived damaged and for the inconvience caused. Thank you for bringing your experience to our attention so it can be flagged with the relevant departments for immediate review. To help us resolve this as quickly as possible, please reach out to us directly at info@panelcompany.co.uk Kind regards, The Panel Company

Posted 1 month ago

“We got samples from four companies, but The Panel Company are the only one who charged for these. As it happens, we bought elsewhere: the tile sample we received had missed off the grout lines, so couldn't get a complete picture of what it would look like, and the concrete printing on the other samples looked cheap compared to other companies. The brushed silver was ok if that's your thing but too shimmery for our taste.”

Helpful Report

Posted 1 month ago

Hi Paula, Thank you very much for your feedback. We’re sorry to hear that the sample you received didn’t meet your expectations. Please note that we charge £1.99 for sample postage to ensure fast delivery. We sincerely appreciate you bringing this to our attention, especially your comments about the importance of viewing the grout line in person. Please rest assured that we will communicate your feedback to our sample department as we continuously strive to improve our service and customer experience. Kind regards, The Panel Company

Posted 1 month ago

“Well - they were going to get One star. But the delivery driver was great, so upped it to Two. I had the wall panels - they look good and will hopefully be long lasting. The corner strips I don’t really think is a very elegant solution and needs work. But the biggest problem was the delivery delay, almost two weeks…… nothing to indicate this on the website and no express delivery option. And very unhelpful when I phoned. Bristol office. Yes, in an ideal world I would have ordered in advance…. But didn’t really have that option. So - panels are OK, corner strips, meh. If you are in a hurry maybe source from somewhere else!”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to share your experience with us. We appreciate your kind comments regarding our delivery driver and sincerely apologise for the inconvenience caused by the delay. We regret that your experience with our customer service did not meet expectations and that certain products in your order were disappointing. Please be assured that your feedback will be communicated to the appropriate departments for thorough review, as we are committed to continuously improving our service and ensuring the highest standards for our customers. Should you wish to discuss this matter further please do not hesitate to contact us directly at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 1 month ago

“Purches was simple and delivery was swift. However, all three panels were crimped on each end meaning the bottom 5mm of each panel would need to cut off so that they can be properly sealed to the shower tray. This has made fitting way more difficult because no matter how carefully you cut these panels you will not get a perfectly precise and square cut. In the instruction video it shows someone cutting these things with a Stanley knife. This is nonsense. You have to score across the panel so many times that by the time you can attempt the snap it's a right mess. Then when you try to snap it, it takes some of the back of the panel with it. If the panels arrived with perfect ends I wouldn't be needing to make these cuts at all. Not impressed. One of the also arrived with damage to the back and part of the tongue. Hopefully this will not impeed fitting.”

Helpful Report

Posted 1 month ago

Hi Simon, We're sorry to hear that you were disappointed with your panels and for any inconvenience this may have caused. Our panels are manufactured with a factory edge, which is a result of the cutting process during production. When panels are cut to length at the factory, they are left with this edge. For best results, we recommend using a square or level to mark your desired length, and trimming the panels with a fine-toothed handsaw or jigsaw. While it is possible to cut them with a Stanley knife, many customers find a handsaw or jigsaw to be more efficient. If you need any further assistance or advice, please don’t hesitate to contact us at info@panelcompany.co.uk Kind regards, The Panel Company

Posted 1 month ago

“Keeps sending me emails even when I have told them the address is not that of their customer”

Helpful Report

Posted 1 month ago

Hi, We sincerely apologise for the inconveniece caused and kindly ask that you contact us directly at info@panelcompany.co.uk if you are still recieving emails. Kind regards, The Panel Company

Posted 1 month ago

“The panels we received looked very little like they did online. The lady we spoke to was very uninterested but did arrange collection of the panels which cost us £30.”

Helpful Report

Posted 1 month ago

Hi Daren, We're very sorry to hear that you were disappointed with your panels once they arrived. This is never the experience we want for our customers. To help avoid this kind of disappointment, we always recommend ordering samples first, so that you can view the panels in person before making a final purchase. We do charge a £30 collection fee for returns unless the items are damaged, and understand this may have added to your frustration. We're sorry to hear that you felt our customer service was lacking on this occasion. We take all feedback seriously and will be sharing your review with the relevant team, as we pride ourselves on providing a high level of service. Kind regards, The Panel Company

Posted 1 month ago

“Panels arrived pretty fast but on installing them, the point where they touch leaves a bigger gap than the rest of the boards. Also, when cutting out for sockets etc, the slats are not being supported by anything. No buying again”

Helpful Report

Posted 1 month ago

Hi Stephen, Thank you for bringing this to our attention. We're sorry to hear you were unhappy with your slat panels. We’ve sold slat panels for many years and haven’t come across this issue before. They're designed to provide equal spacing, with each panel connecting to the next via a half lap joint to maintain a consistent gap during installation. Our panels are stapled rather than glued to ensure long-term durability. However, we understand that slats can sometimes move during cutting. To help prevent this, we recommend securing the slats with staples before cutting, or applying a small amount of adhesive to any that come loose. If we can help in any way, please don’t hesitate to contact us at info@panelcompany.co.uk or by phone on 01709 828339. Kind regards, The Panel Company

Posted 1 month ago

“Hi - I haven't purchased from you as of yet, but I did email you for help with making a purchase and no one responded.”

Helpful Report

Posted 2 months ago

Hi Valerie, We sincerely apologise that you have not received a response from us. After thoroughly checking our inbox, we were unable to locate an email from you at info@panelcompany.co.uk We kindly ask that you resend your message at your earliest convenience. Alternatively, you are welcome to contact us via live chat on our website or by calling us directly on 01709 828339. Kind regards, The Panel Company

Posted 2 months ago

“Ordering is silmple but delivery is atrocious, used 4 times and every delivery has been weeks late ans twice had damaged panels. I opted to collect last time, got the email to say it was in stock ready to pick up, when my driver got there is wasnt. If your on a deadline dont use!!”

Helpful Report

Posted 3 months ago

Hi, We sincerely apologise for the inconvenience caused by stock levels on this occasion. Our delivery timeframe is 4–7 working days, as we use our own fleet of vans rather than relying on a third-party courier. Customers receive a one-hour time slot via text message the day before delivery to help them plan accordingly. We regret that you did not experience the level of customer service we strive to provide, and we're truly sorry for the inconvenience caused. We appreciate your honest feedback and will be communicating it to the relevant departments for immediate review. Kind regards, The Panel Company

Posted 3 months ago

“Product was good. However delivery date was decided by The Panel Company without consultation (I was out on decided day) and if it was changed delivery date slipped which wasn't a option. Given I wasn't in I requested product delivered to safe location. This wasn't followed. The delivery was 1 unit short 6 out of 7.”

Helpful Report

Posted 3 months ago

Hi Mike, Thank you for your positive feedback regarding our products. We sincerely apologise for the inconvenience you experienced with the delivery process. All our orders are dispatched within 4–7 working days, and customers are notified via text message the day prior to delivery with a one-hour time slot. Kind regards, The Panel Company

Posted 3 months ago

“Not great at communicating. Waited a week for delivery now and not been informed of a day and I need to plan things. Thanks”

Helpful Report

Posted 3 months ago

Hi Olivia, Our deliveries are typically dispatched within 3–5 working days. You’ll receive a text message the day before your delivery with a one-hour time slot. As we use our own fleet of vans, we carefully plan our routes in advance to ensure timely and efficient service. We're pleased to let you know that your panels are scheduled to arrive on Friday, the 11th. If you have any questions or need further assistance, please don’t hesitate to get in touch. Kind regards, The Panel Company

Posted 3 months ago

“Delivery was very prompt but I only received 3 of the 4 samples which was not what I ordered either, none of the colours I requested arrived.”

Helpful Report

Posted 3 months ago

Hi Steve, We sincerely apologise for the mix-up with your order and will be resending the items via First Class postage. Our system shows that you ordered Grey Oak, Black Oak, Charcoal, and Black Oak Curve. If this is not correct, please contact us directly at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 3 months ago

“Email. To company regarding two”

Helpful Report

Posted 3 months ago

Hi Ieuan, We’re sorry to hear that your experience wasn’t completely satisfactory. Please feel free to contact us directly at info@panelcompany.co.uk so we can assist you further. Kind regards, The Panel Company

Posted 3 months ago

“We placed our order at the Rotherham Branch for collection at Huddersfield. We phoned on 12 June to confirm the order was ready for collection the next day by the plumber undertaking the work. On arrival at Huddersfield, he was told there was no order and it would be Tuesday. He phoned and I told him that I had confirmed the order was complete. Eventually the order was found but the operatives were not at all helpful which is disappointing and perhaps more concerning, he has a local business and is very unlikely to consider you for future business and it is embarrassing for us that you were not more helpful. Sorry but it seems to me that you need to smarten up on your customer service.”

Helpful Report

Posted 4 months ago

Hi, We sincerely apologise for the inconvenience caused and understand that you have spoken with our team and reached a satisfactory resolution. If there is anything else we can help with please do not hesitate to contact us at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 4 months ago

“The panels patterns don't flow and don't fit flush to the wall Quite dissapinting but had no choice to use as builder was waiting.”

Helpful Report

Posted 4 months ago

Hi Sandra, We're sorry to hear you were disappointed with your panels. The design you chose isn’t intended to have a flowing pattern, but we completely understand how this might not have met your expectations. We’ll be passing your feedback on to the relevant team to help improve the clarity of our product descriptions. In terms of fitting, removing the tongue of the panel can help it sit flush to the wall. If the wall is uneven, we usually recommend a scribe cut for the best finish. Thank you for sharing your experience, feedback like yours helps us improve and provide better support to our customers. Kind regards, The Panel Company

Posted 4 months ago

“Almost every item was damaged upon receipt, poor protection of edges and corners. Don't know where the damage occurs. All 4 panels I have received have corners damaged.”

Helpful Report

Posted 4 months ago

Hi Eric, We sincerely apologise that your panels arrived damaged and for the inconvenience caused. Please contact us directly at info@panelcompany.co.uk so we can arrange a replacement for you. Kind regards, The Panel Company

Posted 4 months ago

“The joining of the Strivo panels left a 17mm gap between panels. The gap between the rest of the slats were 13mm , I had to trim every join so I could achieve the 13mm space, not well made at all.”

Helpful Report

Posted 4 months ago

Hi Paul, Thank you for your feedback. We have sold slat panels for a number of years and haven’t encountered this issue before. The slat panels are designed to provide equal spacing, and during installation, each panel fits with the next panel with a half lap joint to create a uniform gap. We will speak to the product management team to look at the installation guide in an effort to make this clearer. Kind regards, The Panel Company

Posted 4 months ago

The Panel Company is rated 4.6 based on 4,644 reviews