The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.62

4.6 Rating 6,165 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 6,165 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 2nd July 2026

461

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve had one panel in the middle of a wall that clearly hadn’t been sealed and the concrete effect has came off in patches everywhere. I have them in 2 bathrooms and only on this one panel has it come off. Only been on 2 yrs. so now I need to pay to get the whole wall redone”

Helpful Report

Posted 54 minutes ago

“Easy process but out of 12 panels two were damaged. Good job i ordered extra. Also some trims were damaged looks as though when splitting thw packs in the warehouse were caught with a blade across a couple of them.”

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Posted 1 day ago

“Delivery takes weeks communication is none existent.”

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Posted 3 weeks ago

Hi Gavin, Thank you for taking the time to leave your feedback. We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it can be when delivery takes longer than anticipated, and we sincerely apologise if our communication during that time wasn't up to the standard you expected. Keeping our customers informed is something we take seriously, and we're sorry we fell short on this occasion. Your feedback has been shared with the relevant team as we continue to improve both our delivery process and customer communication. Thank you again for bringing this to our attention. Kind regards, The Panel Company

Posted 3 weeks ago

“Not happy with the thickness of the new sample sent, so I’ll be buying from somewhere else.”

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Posted 3 weeks ago

Hi Shaun, Thank you for taking the time to leave your feedback. We're sorry to hear that the thickness of the sample didn't meet your expectations. We understand that choosing the right panel is important, which is why we offer samples to help customers make an informed decision before purchasing. Although we're disappointed we weren't the right fit for your project this time, we appreciate your feedback and wish you all the best with your renovation. Kind regards, The Panel Company

Posted 3 weeks ago

“Large Beige Slate 1.0m x 2.4m Shower Panel I initially ordered X4 panels and all was good. When installing we were done short, so I ordered another one one jista' few weeks after. Initially I got delivered the wrong panel, which customer service rectified, apologised and sent me the correct one in a few days. However, the panel which arrived even tho it had the correct name and looked same when we put it next to the others it had a different shade...more greyish. It is very disappointing as I really wanted my bathroom to come out perfect. Even the package was from a different manufacturer, I later noticed. If there was a year gap, it is understandable but this happened all within weeks. I know batches can vary but this was with 3 weeks difference max. So my advice, either by extras or avoid this altogether. Customer service was good however outcome was poor. I did inform them Saturday as soon as we realised but not much can be done now. Today was expecting a reply, no one got back to me yet.”

Helpful Report

Posted 1 month ago

Good morning, We sincerely apologise that we were unable to source a panel from the same batch for your second order. Our customer service team has been trying to get in touch, as we would like the opportunity to resolve this for you. When you have a moment, please give us a call at your earliest convenience, and we will do everything we can to find the best possible solution. Kind regards, The Panel Company

Posted 1 month ago

“Unfortunately this time, service was far from good. When ordered was fortunate not to use next day, order transfered to another depot. Who didn't have product. Two weeks later received goods, if not available why can they be ordered?”

Helpful Report

Posted 2 months ago

Hi Bryan, We're very sorry that our service fell short on this occasion and did not match the positive experience you had with your first order. To fulfil orders as quickly as possible, we sometimes need to arrange stock transfers from other branches when certain styles are unavailable at the branch nearest to you. Unfortunately, this can occasionally result in delays. We sincerely apologise for any inconvenience caused and for not delivering your order within our usual 7 working day timeframe. Thank you for your patience and understanding. Kind regards, The Panel Company

Posted 2 months ago

“The branch of the company in Kent were excellent. Unfortunately my order was passed on to a London branch and they were appalling at contacting me. My order took over 3 weeks to arrive, instead of the promised 5-8 working days on the website. I was compensated for this. When the product arrived, the times for delivery kept changing and the guy refused to help move the product- the panels are very heavy and help would have been appreciated. Overall, not the best experience.”

Helpful Report

Posted 2 months ago

Hi, We sincerely apologise that your order was not delivered within our usual timeframe and for any inconvenience caused. Our drivers can only deliver panels to the door due to health and safety regulations. However, we completely understand that the panels can be difficult to carry. Thank you for taking the time to share your experience with us. We value all customer feedback and will ensure your comments are shared with the relevant department for review. Honest and constructive feedback like yours helps us identify areas for improvement and enhance the service we provide. Kind regards, The Panel Company

Posted 2 months ago

“Unfortunately I haven’t received my order placed on the 19th yet so not able to give an honest review.”

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Posted 2 months ago

Hi Peter, Please accept our apologies for the delay, and thank you for your patience. We’re pleased to confirm that your order has now been scheduled for delivery on 3rd June. You will receive a text message the day before with a one-hour delivery time slot. Kind regards, The Panel Company

Posted 2 months ago

“Ordered charcoal grey with black backing as per the website photos. Was sent pale grey backing had no choice but to use it as under time constraint. Company just covered their backs and said that is what I ordered. I’m not going to waste time arguing.”

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Posted 2 months ago

Hi, We’re sorry to hear that the product didn’t meet your expectations. We understand how frustrating this must have been, especially with a time constraint involved. Your feedback is valuable, and we’ll review this internally to ensure our product imagery and descriptions are as clear and accurate as possible. Thank you for taking the time to share your experience. We are again sorry for the confusion. Kind regards, The Panel Company

Posted 2 months ago

“The panels were worth 4 stars the cost of shipping 2miles down the road £15 and the length of time 2 weeks to travel 2 miles is outrageous.”

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Posted 2 months ago

Hi Margaret, Thank you for your feedback. We’re pleased to hear you were happy with the panels themselves, but we’re sorry to hear you were disappointed with the delivery cost and timescale. We completely understand your frustration and appreciate you taking the time to share your experience. We will certainly work on improving this moving forward. Thank you again for your support. Kind regards, The Panel Company

Posted 2 months ago

“Still not received the order so can only go on my experience so far which is disappointing in terms of the delivery being well outside the lead time stated on the website. I asked for a call to discuss but this request was ingonred. Fingers crossed it arrives at the end of this week!”

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Posted 2 months ago

Hi Lisa, We’re very sorry for the delay with your order and for having to contact you to update the original delivery date. We completely understand how frustrating delays can be and sincerely appreciate your patience. We hope you’re happy with your new flooring. If you would like to discuss the delay in more detail, please email us at info@panelcompany.co.uk, and we’d be more than happy to arrange a phone call. Kind regards, The Panel Company

Posted 2 months ago

“Im sure that if the samples had been in stock then it would be a different review but I ordered 3 samples and only one arrived. The one I didnt really like as much as the others. I therefore had nothing to compare against to make my decision. Just that I didnt like the one I received. To get the sale maybe you could send out samples that have been requested when they return to stock?”

Helpful Report

Posted 2 months ago

Hi Ms Hunt, We’re very sorry that two samples were missing from your order. Please email us at info@panelcompany.co.uk and we’ll be happy to resend the missing samples to you as soon as possible. We sincerely apologise for the inconvenience caused. Kind regards, The Panel Company

Posted 2 months ago

“I purchased a sample that cost me £10 on the understanding it would be white when in fact it was almost beige in colour, so that was 10 pound wasted and got put in the bin. If it was was white the quality of the sample was good, just don't advertise as white when it isn't, I wonder how many people have been caught out like this.”

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Posted 2 months ago

Hi Julie, We’re very sorry to hear that you were disappointed with the colour of your sample. We offer free samples with £1.99 postage via Royal Mail, and our system shows that this amount was paid on your order. If you have been charged £10, please email us directly at info@panelcompany.co.uk so we can look into this for you right away. Kind regards, The Panel Company

Posted 2 months ago

“After placing an order for just two items the first took weeks to come and I'm still waiting the second part of my order. very disappointing”

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Posted 3 months ago

Hi Christopher, We sincerely apologise for the delay and inconvenience caused by stock levels. We're pleased to confirm that the rest of your order is scheduled for delivery on the 20th. Kind regards, The Panel Company

Posted 3 months ago

“Delivery etc was good, however beware if ordering "Premium Large White Herringbone Tile 1.0m x 2.4m Shower Panel". It's not actually white, it's light grey. I think we may have wasted £235.”

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Posted 3 months ago

“The samples received were not demonstrative of the product.”

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Posted 3 months ago

Hi, We're sorry to hear that you were disappointed by the samples you received and would love the opportunity to discuss this further. If you're happy to give us any additional feedback on the samples, please email it to info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 3 months ago

“The panel was deliverwd with a split along it's length about 200mm from one long edge. This was clearly from the way it had been transported as the box was bent as well. However, as luck would have it, I needed to reduce the width anyway by about 250mm So I accepted the delivery. That said, Installing was easy and the finished product looks good.”

Helpful Report

Posted 3 months ago

Hi Mark, We’re very sorry to hear that your panel arrived damaged and for any inconvenience this may have caused. We’re pleased to know that this didn’t delay your project and that you’re happy with the panels now that they’re installed. Please don’t hesitate to get in touch if there’s anything further we can assist you with. Kind regards, The Panel Company

Posted 3 months ago

“Would love to write a review on the product but unfortunately I still haven't recieved the order yet. The order was placed on the 23/3/26 with a eta for delivery on 1/4/26. On 30/3/26 I recieved an email stating the product wasn't available and the delivery was scheduled hopefully for 8/3/26. These changes not only put the installation back but also result in time off work for accepting the delivery.”

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Posted 3 months ago

“I ordered them over a week ago and still no contact about delivery.”

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Posted 4 months ago

Hi Paula, We're pleased to confirm that your order is scheduled for delivery today. If you have any questions or need assistance, please don’t hesitate to contact us at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 4 months ago

“Very slow delivery service, Not happy as I ordered 7 lots off one type of panel and then once the builders fitted it we saw and the company had given us 2 different panels,”

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Posted 5 months ago

Hi Asma, We’re very sorry for the delay in your delivery and for the error with the panels. We completely understand how frustrating this must have been, especially after your builders fitted them. Our orders can take up to 7 working days to dispatch because we use our own fleet of vans rather than a third-party courier. We appreciate you bringing this to our attention and are reviewing our processes to help prevent this from happening in the future. Kind regards, The Panel Company

Posted 4 months ago

The Panel Company is rated 4.6 based on 6,165 reviews