So far I am not impressed at all. I haven't ordered from shower panels before. So far I've been charged £15 shipping when it should have been free. After 10 days of no communication they ignored 2 emails questioning the shipping charge. On calling them I have been told the delivery is scheduled for this Monday, luckily the chap read out the postcode as this was completely wrong, so would never have got to me. Incidentally the postcode was correct on the order, just not the delivery address. I have no confirmation of the delivery as described in their delivery terms. Really poor and I am not likely to reorder panels from this firm again based on this experience. The £15 was refunded promptly after I called on the phone, but no apology given for ignoring the 2 emails.