The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.62

4.6 Rating 4,888 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 4,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 25th November 2025

456

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is excellent, products are of the highest quality, so will definitely continue to use them for our shower panel supply. Our only suggestion for improvement is to reduce order and delivery times. Seven days to get unstocked items in followed by a further seven days for delivery isn’t feasible for people in the trade. We would be prepared to pay extra for a quicker turnaround and to ensure that we don’t lose time.”

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Posted 22 hours ago

“Great products, not so good delivery service. You will struggle to plan a project around the advertised delivery schedule as it doesn't actually fall within it. Add at least a week to it, especially if you have paid contractors doing the job.”

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Posted 3 days ago

“All good and happy again with product. Delivery is a bit slow if your north of border, which can be a pain when your needing the product to complete job.”

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Posted 6 days ago

Hi, Thank you for taking the time to share your experience! We appreciate your kind words about our panels and apologise for any inconvenience caused by our 7-working-day delivery timeframe. We operate our own fleet of delivery vans rather than using third-party couriers, which helps us maintain accuracy and high-quality customer service. Kind regards, The Panel Company

Posted 4 days ago

“Great from start to finish. Decent product (Strivo Premium Natural Oak Panels 24mm) having decided from a sample request. Good communication. Bit of a delay in delivery, but no issues our end. Delivery guy was friendly and considerate. Panels went on a treat. No complaints from my perspective.”

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Posted 1 week ago

Hi, Thank you for sharing an image of your new slat panels! We're delighted that you're happy with them and appreciate the feedback. Kind regards, The Panel Company

Posted 4 days ago

“Overall, I'm very happy with the product but was a little dissapointed at how long it took for delivery.”

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Posted 1 week ago

Hi Daniel, Thank you for the kind words about our panels and taking the time to share your experience. We're sorry to hear that you were dissapointed by our delivey service, and would like to explain that the reason our delivery is 7 working days is because we use our own fleet of vans. Kind regards, The Panel Company

Posted 1 week ago

“Very good quality”

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Posted 1 week ago

Hi Anna, Thank you for the 5 stars and product feedback! We appreciate it. Kind regards, The Panel Company

Posted 1 week ago

“Arrived on time good quality product looks nice after painting”

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Posted 1 week ago

Hi Cornelious, Thank you for taking the time to review your experience. We appreciate the kind words about our panels and pleased to hear that you're happy with your purchase! Kind regards, The Panel Company

Posted 1 week ago

“Unfortunately the panel company delivered the wrong panels ,this was quickly rectified after I rang customer services and informed them I'd been sent "light ash" panels not "natural oak" they were replaced in 48 hours ,I did have to persuade the driver to take the wrong panels back though as he said he had no returns instructions. But the panels look great now fitted and I would use the company again”

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Posted 2 weeks ago

Hi Michael, We sincerely apologise for the mix-up with your order and appreciate your patience while we sent a replacement. Thank you for taking the time to share your experience. Kind regards, The Panel Company

Posted 2 weeks ago

“Overall I was quite happy with the service provided and the quality of the product. I will use them again.”

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Posted 3 weeks ago

Hi Nick, We're pleased to hear that you were happy with our service and would choose to order from us again in the future. Thank you for taking the time to review your experience! Kind regards, The Panel Company

Posted 2 weeks ago

“Very happy with the wall panels I orderd: Stone Grey Marble - they look fabulous 👌 My only slight complaint is that I specifically asked for the panels not to be delivered by a certain date as I was away on holiday. However, despite calling & it being noted on my order, this instruction was ignored and they arrived a day earlier than I had wanted. That said, I found the staff I spoke to re my order, incredibly helpful, polite & friendly, as was the delivery driver. Overal I am very pleased with my purchase & would definitely recommend The Panel Company ⭐️”

The Panel Company 4 star review on 1st November 2025

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Posted 4 weeks ago

Hi, Thank you for sharing your new bathroom with us! We're delighted to hear that you're happy with the finished result and the customer service you recieved. We apologise for any inconvenience caused by delivery and appreciate your understanding. Kind regards, The Panel Company

Posted 3 weeks ago

“Delivery could be quicker but very good product once its here. Very pleased.with panels and trim. Easy to install and good value”

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Posted 4 weeks ago

Hi, Thank you for taking the time to review your experience. We're pleased to hear that you were happy with your purchase. Kind regards, The Panel Company

Posted 3 weeks ago

“The delivery all went smoothly, the delivery man did point out there was damage, which was very honest of him, we did say it would be fine as we didn't need the full lengths. Would use again”

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Posted 4 weeks ago

Hi Lesley, Thank you for sharing your experience. We're sorry that your panel arrived damaged, but we're happy to hear you’d choose to order from us again. If the panel had been unusable, we would have been more than happy to send a replacement to make things right. Kind regards, The Panel Company

Posted 4 weeks ago

“This is the second time I’ve used the Panel Company. The first time there were no issues. This time the items arrived incomplete and damaged. There was no fuss in replacing the items and they were sent out without delay. I would therefore recommend them. They do use Yodel for delivery though, which is awful in terms of communication and service, and I have dropped a star for this.”

Helpful Report

Posted 1 month ago

Hi Victoria, We’re very sorry that your second order did not match your first experience and that it arrived incomplete and damaged. To get your replacement to you as quickly as possible, we used Yodel instead of our usual delivery drivers. This is because orders take up to 7 working days when we use our own fleet of vans. We truly appreciate your patience and apologise for the inconvenience caused. Kind regards, The Panel Company

Posted 1 month ago

“Product is first class, really happy with it. My only little grumble was that delivery was a bit slow”

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Posted 1 month ago

Hi Daniel, Thank you for taking the time to share your feedback! We really appreciate it. Our delivery timeframe is 7 working days because we use our own fleet of vans, which allows us to maintain control over the delivery process rather than relying on a third-party courier. Kind regards, The Panel Company

Posted 1 month ago

“I cannot fault the quality of the panels and the price point. Had a little issue of the wrong colour panel being delivered and the driver leaving at the front door and not ringing the bell, hence I couldn’t point out the mistake. However, rang the company straightaway and a replacement was arranged and all was good.”

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Posted 1 month ago

Hi Andrew, Thank you for taking the time to share your experience. We appreciate your patience while we sent a replacement panel and are pleased to hear that you're happy with them! Kind regards, The Panel Company

Posted 1 month ago

“Brilliant 🤩”

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Posted 1 month ago

Hi Steve, Thank you for the 5 stars! We appreciate it! Kind regards, The Panel Company

Posted 1 month ago

“Well priced products, good delivery service. Amendments made with ease. Had a small issue with scratches on the metal trims but swiftly resolved. Good company to use in our recent experience as trade installers.”

The Panel Company 4 star review on 23rd October 2025

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Posted 1 month ago

Hi Lisa, Thank you for sharing images with us! We appreciate the kind words about our customer service and company! Kind regards, The Panel Company

Posted 1 month ago

“I’ve been using this company for about three years now. Their shower panels and acoustic being the two types I buy mostly. The panels are fine, the only criticism being the ripples at the two ends which means you have to be careful where you use them. I have used other makes that do not have these so I know it can be done. The delivery’s have improved since the opening of the Dagenham branch but their telephone service has not improved much. Good value for money though.”

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Posted 1 month ago

Hi Stephen, Thank you for choosing to order from us again! We appreciate your product feedback and are pleased to hear that you’re happy with our delivery service. We’re always looking for ways to improve, and honest feedback like yours is essential in helping us provide the best possible experience for our customers. Kind regards, The Panel Company

Posted 1 month ago

“Panels are light and easy to cut and stick”

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Posted 1 month ago

Hi Michael, Thank you for taking the time to review your purchase, we appreciate your product feedback! Kind regards, The Panel Company

Posted 1 month ago

“Great price and delivery. Products lovely however there was damage to one panel on delivery. Luckily we still had enough!”

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Posted 1 month ago

Hi, Thank you for taking the time to review your experience. We appreciate the kind words about our service and sincerely apologise that one of your panels arrived damaged. If we can help in any way please do not hesitate to contact us at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 1 month ago

The Panel Company is rated 4.6 based on 4,888 reviews